West Virginia UniversityOffice of Information TechnologyUpdate to the Faculty Senate<br />M. Rehan Khan<br />Associate Pro...
OIT Mission<br />To provide a secure, reliable and robust information technology infrastructure that supports innovation a...
OIT Overview<br /><ul><li>Budget $18M - 157 FTE and 120 to 150 Students/GAs
Network supports ~ 40,000 users
Bandwidth increased from 363 to ~775mbps over two years
50+ miles fiber optic cable & 250+ miles high speed copper
100+ building connections
Manage 89,000 IP addresses
Over 1.5 Billion unsuccessful intrusion attempts/year
Wireless infrastructure supports
Over 1800 simultaneous users/day
700+ access points
Coverage in all residence halls various campus buildings
124,648 Help Desk requests in 2010 (16% increase over 2009)
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Faculty Senate Presentation

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Update to the Faculty Senate, presentation by WVU Associate Provost and Chief Information Officer Rehan Khan

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Faculty Senate Presentation

  1. 1. West Virginia UniversityOffice of Information TechnologyUpdate to the Faculty Senate<br />M. Rehan Khan<br />Associate Provost and Chief Information Officer<br />March 14, 2011<br />
  2. 2. OIT Mission<br />To provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems.<br />2<br />
  3. 3. OIT Overview<br /><ul><li>Budget $18M - 157 FTE and 120 to 150 Students/GAs
  4. 4. Network supports ~ 40,000 users
  5. 5. Bandwidth increased from 363 to ~775mbps over two years
  6. 6. 50+ miles fiber optic cable & 250+ miles high speed copper
  7. 7. 100+ building connections
  8. 8. Manage 89,000 IP addresses
  9. 9. Over 1.5 Billion unsuccessful intrusion attempts/year
  10. 10. Wireless infrastructure supports
  11. 11. Over 1800 simultaneous users/day
  12. 12. 700+ access points
  13. 13. Coverage in all residence halls various campus buildings
  14. 14. 124,648 Help Desk requests in 2010 (16% increase over 2009)
  15. 15. 154 technical workshops and webinars
  16. 16. Data Center
  17. 17. 212 Physical and 417 Virtual Servers
  18. 18. Current ~ 220 Terabytes of storage with will increase to >350Tb
  19. 19. Storage demand growing at 18-20% per year</li></ul>3<br />
  20. 20. OIT Overview<br />Spring 2011 eCampus and eLearning<br /><ul><li>30,962 unique student enrollments
  21. 21. 159,423 total enrollments
  22. 22. 3,920 peak concurrent users</li></ul>7-10 Million emails received per day (> 90% filtered out as SPAM)<br />Voice-over-Internet Protocol (VOIP) Phones<br /><ul><li>> 85% of campus has been switched to VOIP phones
  23. 23. Installed on Morgantown Campus, Potomac State College, Charleston HSC, among others</li></ul>Database Management<br /><ul><li>88 Oracle production and test databases
  24. 24. 419 Microsoft SQL Server databases</li></ul>4<br />
  25. 25. Reliability and Availability of Systems<br /><ul><li>GroupWise = 99.74%
  26. 26. eCampus = 99.954%
  27. 27. MIX = 99.977%
  28. 28. Campus Network = 99.99%
  29. 29. Data Center @ Waterfront = 100%
  30. 30. Data Center @ WVNET = 99.954%</li></ul>5<br />
  31. 31. Identity and Access Management<br /><ul><li>Scope of the WVU Identity Management (IdM) Project:
  32. 32. Provide the WVU central systems users the ability to sign on with a single user account
  33. 33. Provide the ability for self-service password reset
  34. 34. Improve account provisioning, password management and security</li></ul>More Information on the IdM Project:<br /><ul><li>Attend the Faculty Forum scheduled for April 13th, 2011 at Mountainlair
  35. 35. Visit the IdM Project web site http://oit.wvu.edu/idm
  36. 36. Provide feedback / ask questions</li></ul>6<br />
  37. 37. GroupWise Mobility<br />A new service that synchronizes data between GroupWise and mobile devices. Provides access to GroupWise from a variety of mobile devices such as:<br /><ul><li>The iPhone, iPad, iPod Touch
  38. 38. Many cell phones running Android, Window Mobile and selected other mobile operating systems.</li></ul>What data will be synchronized?<br /><ul><li>Calendar, Contacts and e-mail</li></ul>Blackberry devices will continue to connect to the GroupWise system as they do now, using the Blackberry Enterprise Server (BES)<br />7<br />
  39. 39. GroupWise Mobility<br />How to obtain the service?<br />Contact OIT Help Desk: 293-4444, or send request to oithelp@mail.wvu.edu<br />Your GroupWise account will be prepared and an email message sent to you<br />Follow directions in the message to configure your device<br />8<br />
  40. 40. CIO Focus and Key Initiatives<br />IT Executive Leadership Team<br /><ul><li>Established campus technology leadership team
  41. 41. ATS, HSC, SSM, OIT, Student Affairs, Web Services
  42. 42. Advisory Committees
  43. 43. Engaging with College/unit IT leaders</li></ul>Academic Computing<br /><ul><li>Created Director level position to focus on academic and instructional computing
  44. 44. Realigned C-Tec, eCampus, Instructional Technology Resource Center (ITRC)
  45. 45. Partner with Extended Learning to better serve faculty and students utilizing technology and pedagogical methods
  46. 46. Academic Computing Advisory Committee (ACAC)
  47. 47. Engaging with faculty via Faculty Forums and visits with colleges/campuses</li></ul>9<br />
  48. 48. CIO Focus and Key Initiatives<br />Project Management and Planning Office<br /><ul><li>Established new OIT unit
  49. 49. Responsible for developing PM process, standards and methodology
  50. 50. Will develop and publish projects and services portfolio</li></ul>Information Security<br /><ul><li>Working with units throughout the University to help protect WVU’s data
  51. 51. Internal and external penetration testing, application scanning, intrusion detection, virus protection, identifying risks and pursuing remediation efforts
  52. 52. Training and Awareness programs</li></ul>Productivity and Collaboration Suite<br /><ul><li>Begun planning to replace the current GW e-mail/collaboration platform
  53. 53. Consolidate and unify disparate e-mail, calendaring and productivity systems</li></ul>10<br />
  54. 54. CIO Focus and Key Initiatives<br />Electronic Research Administration System<br /><ul><li>Implementing system in partnership between VP of Research
  55. 55. Joined the Kuali Foundation, an open source university consortium
  56. 56. Pre-award tracking & submission, IRB, COI</li></ul>Core Network Upgrade <br /><ul><li>10GbE to buildings, 1GbE to desktop, STEM Buildings</li></ul>Shared Computational Facility<br /><ul><li>HPC and shared computational facility in the CRL (Chem. Annex)</li></ul>Document Management and Imaging System<br /><ul><li>Office of the Registrar, Enrollment Services and Financial Aid Offices</li></ul>Identity and Access Management<br /><ul><li>RSO, SSO, Security, account provisioning and management</li></ul>Data Center Planning<br />11<br />
  57. 57. CIO Focus and Key Initiatives<br /><ul><li>Standards and Policy Development
  58. 58. Developing IT standards for acceptable use, desktop, access & security, network, copyright infringement, anti-spam, anti virus
  59. 59. IT Standards, Policy and Decision Committee</li></ul>IT Governance<br /><ul><li>Strengthening the existing IT governance structure and committees
  60. 60. Assist CIO in priority setting, funding, resource allocation and communication
  61. 61. Has oversight for projects and services portfolio</li></ul>Strategic Planning for Information Technology<br /><ul><li>Institutional IT Strategic Planning process begun
  62. 62. Will include all IT service providers, faculty and students</li></ul>12<br />
  63. 63. Challenges and Opportunities<br />Personnel<br /><ul><li>Recruitment and retention - Enhance compensation structure to recruit and retain highly qualified IT professionals. Provide professional development and growth opportunities, intellectually simulating and collegial work environment</li></ul>Funding and Resources<br /><ul><li>Increasing demands for services, rapid changes in technology, mobility, consumerization of technology, competition from industry and region</li></ul>Highly distributed/decentralized technology environment<br /><ul><li>Achieve results in a highly distributed/decentralized IT environment
  64. 64. Identify core technology services that should be provided by the central IT organization. Develop services portfolio that defines central vs. distributed services
  65. 65. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures</li></ul>13<br />
  66. 66. Comments and Contact<br />M. Rehan Khan<br />Associate Provost for Technology<br />and Chief Information Officer<br />West Virginia University<br />Office: (304) 293-4874<br />Rehan.khan@mail.wvu.edu<br />http://oit.wvu.edu/<br />14<br />

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