1. Insight into BPM as a career - I
Write up by d’code

2. Over View
 About BPM
 Evolution of BPM
 Starting your career
 Understanding the roles/department
 Moving up in your career
 Career growths
 Lines of business

3. AboutBPM Business Process Management (BPM) is doing any non core activity of company
cheaper, faster, and better from another company. The companies usually contact
third party companies also knows as vendors to do this job.
Example : - If you have a problem with your bike you don’t fix it yourself, you go to a
person who has the knowledge and some one can do it faster, better & cheaper.
This has however changed drastically over the course of time, now the companies
are looking at leveraging not just the cost benefit but also the excellent knowledge
and the expertise to enhance their companies performance and get the
competitive edge. The companies are no longer called vendors but partners who
provide better value to the customers, owners & shareholders. Small changes at the
partners side impact the overall performance of the company by a great deal.

4. EvolutionofBPM Knowledge Services and Legal
Services have been added to
BPMs’ portfolios as the industry
has grown and today a lot of
Chartered Accountants, MBAs in
specialized subjects like Finance,
Supply Chain Management,
Doctors and Medical
Professionals, Engineers, Software
and Hardware Professionals, etc.
being increasingly hired by the
industry.
Call
center/Data
entry
BPO
BPM
Company owned units such
as American Express, General
Electric (GE) and Citibank,
etc. started the trend of
outsourcing to India in early
mid 90s . The industry then
was based on driving cost
effectiveness for companies
around the world. The
majority of the work was from
the lower-end of the value
chain namely customer
care/call center & data
entry.
Slowly organizations realized the
wealth of India’s talent pool of
educated young people. which
opened the doors to higher-end
work in Finance and Accounting,
Supply Chain Management,
Insurance Support, all kinds of IT
and Software Services, Medical
Support Services, Product Design
centers and Business Analytics.
Quality of service, adherence to
service level agreements and
world-class delivery of the work
sent to India led to further growth
in the business.
BPM
Problem
Solving
Rule Based
Processing
Data Capture/Entry

5. Startingyourcareer
There are several ways to find about openings in the BPO industry, internet job sites,
organizational portals, placement consultants, advertisements in the media and
campus placements are some of the ways of learning a bout current openings. As
the industry grows, the demand for the right people also increases, at the entry-level, a
graduate degree in any subject is most often sufficient.
1 - Aptitude
Numerical Ability
Written Communication
English Usage
Logical Reasoning
2- Face to face
Attitude
Communication
Team player
Commitment
Subject Knowledge
HR Round
Salary Fitment
Document verification
Usual Round of interview with few things that you would be judged on
There are many training companies who offer
various trainings specific to the domain like
F&A, Banking, Capital Markets, Insurance &
Customer service etc. Which would give you
an added advantage.

6. Understandingthe
roles/department
Operations
Support
Functions
HR
Training
Finance
Admin
Transport
Quality
Transition
Sales
Facilities
Technology Group
Operations form the crux of
BPM and is the revenue
generating unit of BPM.
Usually people start their
career with operations and
many of the companies offer
a movement into the support
function through internal job
postings based on the interest.

7. Movingupinyour
career
Associate
Sr.
Associate
Team
Lead
Assistant
Manager
Manager
Sr.
Manager
Client
Head
Tower
Head
Unit Head
CEO
Many young people in India have built great careers in the BPM industry joining organizations
right after college. On-the-job performance is the key to a successful career in the BPM
industry.
As you move from college life to work-life there are many skills you have which will serve you
well in your professional life.
In such a people-intensive industry, people management skills will propel you to leadership
positions. This includes the ability to manage time, motivate teams, delegate and empower,
conflict resolution and emotional quotient.
These skills will help you in your professional career, e.g. leading a team of people who were
your peers or conflict within team members. In today’s globalized economies, the environment
is dynamic; your willingness and ability to learn, pick up new skills will be a key determinant of
your success as a BPO professional.