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New technology trend opportunities and challenges

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This presentation is part of another presentation titled "Roles of ICT in Real Life Scenarios" which was presented during the International Conference on Next Generation Computing & Communication Technologies 2014 in Dubai. The presentation address the opportunities and challenges of the new technology forces: Cloud, Mobile, Social Media and Information and their impact of the traditional role of the IT.

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New technology trend opportunities and challenges

  1. 1. mofauae mofauae mofauaewww.mofa.gov.ae @mofauae New Technologies Trends: Opportunities & Challenges Dr. Saeed Al Dhaheri Advisor, Information Systems ICNGCCT, Dubai 23-24/04/2014
  2. 2. 2 New Technology Trends: Opportunities & Challenges Agenda – Introduction – New Technologies Trends: Opportunities & Challenges – Recommendations
  3. 3. 3 Introduction Roles of IT  IT as an enabler of Innovation  Transformative role Business Value of IT  Increase productivity  Improve process efficiency  Cost saving  Increase service quality New Technology Trends: Opportunities and Challenges  Cloud, mobile, Social, Information  Impact on IT
  4. 4. 4 New Technology trends: Opportunities and Challenges  IT organization landscape is undergoing a transformation  First: Look at predictions (Source: Gartner): – By 2014 more than 50% of enterprise IT spending will be decided outside the IT department in at least 30% of government organizations – By 2015, more than 50% of citizen interactions with government will take place via a smartphone or tablet. – By 2016, more than 30% of government organizations will exploit employees' personal data, applications and social connections for business purposes. – By 2016 at least 25% of government software development positions will be eliminated to fund the hiring of business intelligence and data analysts What these predictions mean to IT departments?
  5. 5. 5 New Technology trends: Opportunities and Challenges  Four Forces: Cloud computing, Mobile, Social media/networking, and Information Mgmt (Big Data)  Gartner calls it: The Nexus of Forces  IDC Calls it: The 3rd Platform  The Four Forces is bringing opportunities and challenges – Drives innovation and digital business opportunities  Chief Innovation Officer & Chief Intelligence Officer & Data Scientist job  IT departments need to ask themselves how to handle the nexus? – must embrace a new business model to survive
  6. 6. 6 New Technology Trends: Opportunities and Challenges In the Nexus of Forces, information is the context for delivering enhanced social and mobile experiences. Mobile devices are a platform for effective social networking and new ways of work. Social links people to their work and each other in new and unexpected ways. Cloud enables delivery of information and functionality to users and systems. The forces of the Nexus are intertwined to create a user- driven ecosystem of modern computing. Gartner: nexus of Forces IDC 3rd Platform The Nexus of Forces “is the convergence and mutual reinforcement of social, mobility, cloud and information patterns that drive new business scenarios.” - Gartner
  7. 7. 7 New technologies trends: impact on IT Key Drivers in UAE – UAE Gov vision to be one of the best government in the world by 2021 – m-Government and smart government adoption – Pursuing Excellence and innovation – Sustainability and environmental concerns – Economic uncertainty – IT Consumerization How IT departments respond to user demands? Who drives IT in the organization? – Users demand pressurizing IT departments – Users want to access IT services using their preferred smart phones and tablets – Users want access to Wi-Fi in the organization – Users want instant messaging and access to social media and social networking – Business departments demand quick technology solutions
  8. 8. 8 New technologies trends: impact on IT  shifting the balance of who controls technology  exacerbating the tension between consolidation and devolution of IT management and spending in government organization – IT is perceived irrelevant to the business  IT must be leverged in much more strategic and transformative ways  Changing the business model of IT departments (more of a broker role)
  9. 9. 9 New Technologies Trends: Opportunities and Challenges Value Challenge Cloud  Cost efficiency and optimization  Standardization and automation  Agility and speed  Adaptability  Security  Change management  New skills and competencies  Culture issues Mobile  Workforce productivity  Information access  Customer engagement  Improve service delivery Social Media  Collaboration and increased productivity  Customer engagement  Customer insight Big Data  Decision support  Information management & reach  Real-time information access
  10. 10. 10 Recommendations  Embrace IT consumerization but control its impact.  Pdevelop detailed policies to address adoption and governance of BYOD, and mobile applications and services.  IT leaders need to transform the IT organization into a broker and an advisor (or storefront) to allow business users to securely access to consumer and commodity technology services that deliver greater value for money  Increase your organization's capability to adopt and source new technology and IT services models.