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Smart government for smart cities

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This presentation was presented during smart traffic ME conference in Abu Dhabi held from 18-19 May 2015. The presentation covers the concepts of smart government and smart cities and how the two relates together and provide insight about the digitalization trends in the transportation industry towards smart transport or smart mobility. And finally provides example from the UAE transportation sector.

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Smart government for smart cities

  1. 1. Smart Government for Smart Cities By: Dr. Saeed Al Dhaheri @DDSaeed Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19 “Successful smart cities programs require smart government approaches”
  2. 2. Smart Government for Smart Cities  Agenda:  Concept of smart of government and smart city  Comparison between smart government and smart city  Smart governance operating system Example: Smart transport Takeaway Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  3. 3. Concept of Smart Government  Smart Government: an administration that applies and integrates information, communication and operational technologies to planning, management and operations across multiple domains, process areas and jurisdictions to generate sustainable public value Source: Gartner  The implementation of a set of business processes and underlying IT capabilities that enable information to flow seamlessly across gov agencies and programs to become intuitive in providing high quality citizen services across all government activity domains Source: IDC  S.M.A.R.T (world bank definition)  Social: citizens and civil society participate and co-create with government  Mobile: engage with citizens and deliver info & services using mobile devices anytime and anywhere  Analytics: using big-data analytics to drive policy action  Radical-openness: Open by Default to engage citizens in co-creating and allow businesses to use data to innovate new services  Trust: effective cybersecurity so services are resilient, available and protect privacy Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  4. 4. Concept of Smart Government  Focus: mobile (smart phone) as the most convenient delivery channel  m-government and smart government is used interchangeably  Mobile is one part but Customer eXperience (CX) matters more  Customer experience – has 3 levels  Functional: Do you have what customers need  Accessible: how easy to do business with you?  Emotional: how customers feel when they make business with you?  Tiers and domains of smart government  city/federal tier  domain: transportation/health care/education/ energy/…/ The term "smart" is so overused that it has become almost meaningless Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19 Dubai Happiness meter
  5. 5. Concept of smart cities • No one definition for smart city –> depends • “smartness” comes from information management and aggregation • Smart cities are based on the principle of information and data exchange between different sectors of a city • Information management and aggregation + services + applications  satisfy citizens perception of the quality of life and work environment • ITU identified core themes for Smart Sustainable Cities SSC: 1) Society 2) Economy 3) Environment 4) Governance Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  6. 6. Smart City: No single definition •“Smart City as a high-tech intensive and advanced city that connects people, information and city elements using new technologies in order to create sustainable greener city, competitive and innovative commerce and an increase life quality with a straightforward administration and maintenance system of city” (Barcelona City Hall, 2011) •“Amsterdam Smart City uses innovative technology and the willingness to change behavior related to energy consumption in order to tackle climate goals. Amsterdam Smart City is an universal approach for design and development of a sustainable, economically viable program that will reduce the city’s carbon footprint” (Amsterdam Smart City, 2009) •Dubai smart city’s main aim is to provide better connections and increase cooperation between the emirate and its residents. It promotes the use of government facilities using the largest possible number of smart applications. City’s View •“The use of Smart Computing technologies to make the critical infrastructure components and services of a city —which include city administration, education, healthcare, public safety, real estate, transportation, and utilities — more intelligent, interconnected, and efficient.” (Forrester, 2011) •“A smart city is based on intelligent exchanges of information that flow between its many different subsystems. This flow of information is analyzed and translated into citizen and commercial services. The city will act on this information flow to make its wider ecosystem more resource-efficient and sustainable. The information exchange is based on a smart governance operating framework designed for cities sustainable.” (Gartner, 2011) Practitioner’s view Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  7. 7. Comparison between smart city and smart government Smart City Smart Government Main drivers Economic development, competitiveness and environmental sustainability Public value with particular reference to efficiency and financial sustainability Geographical & Vertical Focus Focus on multiple domains at the city level Focus on one or multiple domains and multiple tiers (city/federal) Technology coverage look to connect city systems to create a system of systems based on ICT and instrumentation infrastructure and Smart Government practices focus on the business processes and technologies that ensure seamless information flow across government Roles Private stakeholders, enterprise and technology service providers, public private partnerships, vertical sectors Government organizations, in a service provider, regulator, Approach Mostly top-down (lead by the city governor) Can be bottom-up (lead by necessity) but also can be top-down  Both use innovation in social media, mobility, Big data/analytics, and cloud computing to improve service delivery to citizen  Both require smart governance operating framework Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  8. 8. A need for Smart Governance Operating Framework • To support event capture and processing, information exchange and analysis, user interface, and interoperability • Facilitates interoperability of different vertical applications • Supporting new ways to analyze info across domains • Supporting integration of operational (IoT for example) technologies • Policy and regulations • Guidelines and standards • Awareness and promotions Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  9. 9. • Governance Structure • Leadership vision • Higher committee/executive committee • News roles: • Chief Digital Officer • Chief Innovation Officer • Chief Data Officer A need for Smart Governance Operating Framework
  10. 10. Example: Smart Transport • Technologies • mobile • Cloud • IoT • Big data & Analytics • Autonomous & driverless cars Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19 Source: Deloitte report transport in the digital age • Strategic Imperatives • Predict demand and optimize capacity and assets • Improve the end to end customer experience • Improve operational efficiency while reducing environmental impact • Assure safety and security Trends The vision is to take advantage of these trends to foster seamless integration between the different modes of transport in order to achieve smart mobility
  11. 11. Example: Smart Transport in UAE • Several smart government apps • Abu Dhabi STMP • Dubai smart city initiative • Smart city strategy • 100 initiatives and 1000 services by 2017 Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  12. 12. Take away  Vision and existence of an urban strategic plan is a must  Stakeholders cooperation is key for data/information exchange  Adopt the right governance structure  A pragmatic approach to digital strategy should be considered  Integrating the different OP systems and technologies is important Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  13. 13. Thank You Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
  14. 14. Further Readings • Transport in the Digital Age: Disruptive trends for smart mobility, Deloitte report, March 2015 Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

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