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The B2B Barometer
Q1 2012
The B2B Barometer: Vital Statistics


•   The B2B Barometer is the ‘state of the nation’ study for B2B marketers

•   Now in its sixth wave, and backed by three years’ worth of historical data on B2B
    marketing

•   Findings based on 128 interviews with B2B marketing professionals conducted in
    April:

     •   73 client-side marketing professionals collectively responsible for controlling budgets
         amounting to £29.1 million a year

     •   55 B2B marketing agency professionals


•   This report project is sponsored by Circle Research, the Institute of Direct and Digital
    Marketing and the Association of B2B Agencies
How confident are you with your own organisation's outlook for the next 12
   months?



           19%           15%           19%           22%           25%


                                                                              Very confident
                                                                              Quite confident
                         52%                                                  Neutral
           54%                         54%           47%
                                                                              Not very confident
                                                                   55%        Not at all confident
                                                                              I don't know


                         19%
           16%                         19%           21%
                                                                   14%
                          8%
            8%                          6%            6%
                          5%

          Nov 09        Jun 10        Jan 11        Aug 11        Apr 12



Base: 128 B2B marketers: 73 client-side marketers; 55 B2B marketing agency professionals
How confident are you with your own organisation's outlook for the next 12
   months?
   Net confidence = % confident - % not confident
       100%



                                                                                         80%
                                                                        75%
        75%           72%
                                                        67%
                                       61%                                               70%


                                                        59%
                      56%
        50%
                                       48%                               48%


                                                                           Net confidence (agencies)
                                                                           Net confidence (clients)
        25%
                    Nov 09           Jun 10           Jan 11            Aug 11         Apr 12




Base: 73 client-side marketers; 55 B2B marketing agency professionals                                  4
How would you say your organisation’s budgets have changed in the past
   12 months?




                 28%                           32%
                                  38%




                                                            Increased
                 48%                           41%          Remained static
                                                            Decreased
                                  44%




                 22%                           26%
                                  18%


                Jan 11           Aug 11       Apr 12

Base: 73 client-side marketers                                                5
To what extent has your organisation’s revenue changed over the past 12
   months?



         11%            15%
                                      23%              24%
                                               34%
         23%                                                    Significantly up

                        34%
                                                                Slightly up
                                      34%              37%
         19%
                                               26%
                                                                Largely static
                        20%
         18%                                                    Slightly declined
                                      20%      19%     22%
                        20%                                     Significantly declined
                                      16%      9%
         27%                                            11%
                        10%            7%      12%
                                                        6%

        Nov 09        Jun 10         Jan 11   Aug 11   Apr 12


Base: 55 B2B marketing agency professionals                                              6
In the past six months, would you say the number of enquiries you have
   received has…?



         12%          17%                      20%     23%
                                    25%

         24%                                                    Significantly increased

                                               35%              Slightly increased
                      47%                              40%
                                    42%                         Stayed the same
         25%

                                                                Slightly decreased
                                               17%
         20%          17%                              26%      Significantly decreased
                                    17%
                                               17%
                       8%
         15%                         9%                 8%
                      10%                      10%

       Nov 09        Jun 10        Jan 11     Aug 11   Apr 12


Base: 55 B2B marketing agency professionals                                               7
And now thinking about the quality of these enquiries, would you say they
   have…?




          31%            34%                    38%
                                       51%              56%
                         7%

          37%                                                    Improved
                                                                 Stayed the same
                                                49%              Worsened
                         59%           39%
                                                        35%

          32%

                                       10%      13%      9%

         Nov 09        Jun 10         Jan 11   Aug 11   Apr 12


Base: 55 B2B marketing agency professionals                                        8
Net quantity versus net quality of enquiries



      75%


                                              54%
                                                                51%
      50%                          46%
                                                                47%
                                                41%     28%
      25%
                                                       25%
                                                                Net quantity
                                                                Net quality
                 1%
       0%       -1%
                  Nov 09          Jun 10      Jan 11   Aug 11   Apr 12



     -25%
                                   -25%




Base: 55 B2B marketing agency professionals                                    9
Compared to the previous 12 months, does your organisation's B2B
   marketing budget for the next 12 months represent an increase or a
   decrease?
                                                             24%
                          Decrease = 27%                                          Increase = 48%



                                                                                                                15%

                                                                          11%
                                                                   9%
                8%
         6%                                   6%      6%                             6%
                                                                                              5%
                                                                                                       3%
                                     2%
                            0%
                                     11-15%




                                                                                     11-15%
                                              6-10%




                                                                          6-10%
         >25%




                            16-20%




                                                                                                                >25%
                 21-25%




                                                                                              16-20%


                                                                                                       21-25%
                                                      1-5%


                                                             0%


                                                                   1-5%




Base: 73 client-side marketers                                                                                         10
Over the next 12 months, what proportion of this B2B marketing budget do
   you expect to be allocated to these areas?


                                         1% 1% 1%

                                         3%                      Trade shows
                                    3%              15%          Direct mail
                               3%                                Email
                          3%
                                                                 Website development
                     4%                                          Print
                                                                 PR
                 4%                                        12%   Direct sales
                                                                 Content creation
                6%
                                                                 SEO/PPC
                                                                 Social media
                                                                 Online advertising
                                                          11%    Telemarketing
                   7%
                                                                 Marketing research
                                                                 Marketing strategy
                               7%                                Brand identity
                                                    9%           Other advertising
                                              9%
                                                                 Other




Base: 73 client-side marketers                                                         11
What are your three highest marketing priorities for the coming twelve
   months?



                      Generating more leads                                                        41%

             Greater up-selling, cross-selling                                               38%

                    Raising brand awareness                                            32%

              Generating better quality leads                                    27%

                 Better enabling sales teams                               21%

                        Better nurturing leads                        19%

            Deepen customer understanding                             19%

            Communicating brand positioning                           19%

                        Driving website traffic                      18%

              Launching new product/service                   14%

                   Reducing customer churn              10%

                   Refining brand positioning           10%

                                 Boosting SEO          8%

          Ensure employees 'living the brand'     1%

                                        Other                  15%




Base: 73 client-side marketers                                                                           12
Which three of the following are the biggest marketing priorities for your
   clients for the coming twelve months?



              Generating better quality leads                                   45%
                      Generating more leads                                     44%
                       Better nurturing leads                             29%
             Greater up-selling, cross-selling                          27%
                 Better enabling sales teams                            27%
            Deepen customer understanding                           24%
                       Driving website traffic                    22%
           Communicating brand positioning                    18%
                   Raising brand awareness                  15%
                               Boosting SEO            9%
             Launching new product/service             9%
                   Reducing customer churn             9%
         Ensure employees 'living the brand'           9%
                  Refining brand positioning     2%
                                        Other         7%


Base: 55 B2B marketing agency professionals                                           13
How closely integrated are your activities using these different marketing
   channels?



                                      4%
                                 3%


                                           29%
                   17%
                                                       Very closely integrated

                                                       Quite closely integrated

                                                       Not very integrated

                                                       Not at all integrated

                                                       Don't know




                                 47%




Base: 73 client-side marketers                                                    14
How many of your clients' activities are closely integrated?



                             2%
                                  4% 4%

                                                          All our clients' activities are
                                                          closely integrated
                                                    22%
                                                          Most of our clients' activities
                                                          are closely integrated

               35%                                        Half of our clients' activities
                                                          are closely integrated

                                                          Few of our clients' activities
                                                          are closely integrated

                                                          None of our clients' activities
                                                          are closely integrated

                                              33%         Don't know




Base: 55 B2B marketing agency professionals                                                 15
To what extent does your organisation use content in its marketing
   activity?




                                 14%   8%


                                                    All of our activity


                                                    Most of our activity
                   22%
                                            40%     Half of our activity


                                                    Some of our activity


                                                    Little/None of our activity
                                 16%




Base: 73 client-side marketers                                                    16
Do you expect to move closer towards or further away from a content
   driven marketing approach in the next 12 months?




                                 8%
                        16%

                                                     Closer towards


                                                     No change


                                                     Further away


                                 40%




Base: 73 client-side marketers                                           17
What are your three most important goals when using content in your
   marketing activity?



                         Generating leads                              42%

                           Nurturing leads                       30%

            Supporting brand positioning                   23%

                         Driving enquiries                 23%

                            Boosting SEO                  21%

                    Driving website traffic              18%

                    Enabling sales teams           12%

               Raising brand awareness        3%

                                    Other     4%



Base: 73 client-side marketers                                               18
To what extent do you use the following types of content?
   Chart shows % using extensively



                                 Case studies                                                45%

                                 White papers                                          31%

                                    Seminars                                     27%

                                   Blog posts                                  25%

                             Public speaking                                   25%

                             In-depth reports                            22%

                                 Print articles                          22%

                                        Video                      18%

                        Best practice guides                 14%

                    Tools, e.g. decision trees         10%

                                 Infographics     4%

                                    Webcasts      4%

                                    Podcasts
                                     e-books


Base: 73 client-side marketers                                                                     19
And which three of these content types do you think are most effective in
   achieving your marketing goals?


                                 Case studies                                       48%

                                        Video                                 25%

                             Public speaking                             23%

                                 White papers                           22%

                                    Seminars                            21%

                                 Print articles                   14%

                        Best practice guides                 12%

                                   Blog posts               11%

                             In-depth reports               10%

                    Tools, e.g. decision trees              10%

                                 Infographics          4%

                                    Webcasts           4%

                                    Podcasts      1%

                                     e-books      1%




Base: 73 client-side marketers                                                            20
Which of the following techniques do you use to distribute the content you
   produce?


                                 Your website                              59%
                   Regular email newsletters                         45%
                                 Trade events                    41%
            Ad hoc emails specific to content                  38%
                            Bespoke events                     37%
                                       Twitter                 37%
                                     LinkedIn                  36%
                    Publishing in trade press                  36%
                                   Direct mail                 36%
                   Advertising in trade press            25%
                                    YouTube              25%
                   Encourage others to blog…            22%
                   Feature on other websites       16%
                        Acquiring a microsite     15%
               Advertising on other webistes     11%


Base: 73 client-side marketers                                                   21
Find out more …


  Access the full contents of Report 6 (and earlier
    reports) FREE at www.b2bbarometer.co.uk

 If you are a B2B marketer and wish to contribute to
              future surveys, register now:
       http://www.b2bbarometer.co.uk/register/

    Tweet your comments using #B2BBarometer



                                                       22

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B2 B Barometer Wave 6 Report

  • 2. The B2B Barometer: Vital Statistics • The B2B Barometer is the ‘state of the nation’ study for B2B marketers • Now in its sixth wave, and backed by three years’ worth of historical data on B2B marketing • Findings based on 128 interviews with B2B marketing professionals conducted in April: • 73 client-side marketing professionals collectively responsible for controlling budgets amounting to £29.1 million a year • 55 B2B marketing agency professionals • This report project is sponsored by Circle Research, the Institute of Direct and Digital Marketing and the Association of B2B Agencies
  • 3. How confident are you with your own organisation's outlook for the next 12 months? 19% 15% 19% 22% 25% Very confident Quite confident 52% Neutral 54% 54% 47% Not very confident 55% Not at all confident I don't know 19% 16% 19% 21% 14% 8% 8% 6% 6% 5% Nov 09 Jun 10 Jan 11 Aug 11 Apr 12 Base: 128 B2B marketers: 73 client-side marketers; 55 B2B marketing agency professionals
  • 4. How confident are you with your own organisation's outlook for the next 12 months? Net confidence = % confident - % not confident 100% 80% 75% 75% 72% 67% 61% 70% 59% 56% 50% 48% 48% Net confidence (agencies) Net confidence (clients) 25% Nov 09 Jun 10 Jan 11 Aug 11 Apr 12 Base: 73 client-side marketers; 55 B2B marketing agency professionals 4
  • 5. How would you say your organisation’s budgets have changed in the past 12 months? 28% 32% 38% Increased 48% 41% Remained static Decreased 44% 22% 26% 18% Jan 11 Aug 11 Apr 12 Base: 73 client-side marketers 5
  • 6. To what extent has your organisation’s revenue changed over the past 12 months? 11% 15% 23% 24% 34% 23% Significantly up 34% Slightly up 34% 37% 19% 26% Largely static 20% 18% Slightly declined 20% 19% 22% 20% Significantly declined 16% 9% 27% 11% 10% 7% 12% 6% Nov 09 Jun 10 Jan 11 Aug 11 Apr 12 Base: 55 B2B marketing agency professionals 6
  • 7. In the past six months, would you say the number of enquiries you have received has…? 12% 17% 20% 23% 25% 24% Significantly increased 35% Slightly increased 47% 40% 42% Stayed the same 25% Slightly decreased 17% 20% 17% 26% Significantly decreased 17% 17% 8% 15% 9% 8% 10% 10% Nov 09 Jun 10 Jan 11 Aug 11 Apr 12 Base: 55 B2B marketing agency professionals 7
  • 8. And now thinking about the quality of these enquiries, would you say they have…? 31% 34% 38% 51% 56% 7% 37% Improved Stayed the same 49% Worsened 59% 39% 35% 32% 10% 13% 9% Nov 09 Jun 10 Jan 11 Aug 11 Apr 12 Base: 55 B2B marketing agency professionals 8
  • 9. Net quantity versus net quality of enquiries 75% 54% 51% 50% 46% 47% 41% 28% 25% 25% Net quantity Net quality 1% 0% -1% Nov 09 Jun 10 Jan 11 Aug 11 Apr 12 -25% -25% Base: 55 B2B marketing agency professionals 9
  • 10. Compared to the previous 12 months, does your organisation's B2B marketing budget for the next 12 months represent an increase or a decrease? 24% Decrease = 27% Increase = 48% 15% 11% 9% 8% 6% 6% 6% 6% 5% 3% 2% 0% 11-15% 11-15% 6-10% 6-10% >25% 16-20% >25% 21-25% 16-20% 21-25% 1-5% 0% 1-5% Base: 73 client-side marketers 10
  • 11. Over the next 12 months, what proportion of this B2B marketing budget do you expect to be allocated to these areas? 1% 1% 1% 3% Trade shows 3% 15% Direct mail 3% Email 3% Website development 4% Print PR 4% 12% Direct sales Content creation 6% SEO/PPC Social media Online advertising 11% Telemarketing 7% Marketing research Marketing strategy 7% Brand identity 9% Other advertising 9% Other Base: 73 client-side marketers 11
  • 12. What are your three highest marketing priorities for the coming twelve months? Generating more leads 41% Greater up-selling, cross-selling 38% Raising brand awareness 32% Generating better quality leads 27% Better enabling sales teams 21% Better nurturing leads 19% Deepen customer understanding 19% Communicating brand positioning 19% Driving website traffic 18% Launching new product/service 14% Reducing customer churn 10% Refining brand positioning 10% Boosting SEO 8% Ensure employees 'living the brand' 1% Other 15% Base: 73 client-side marketers 12
  • 13. Which three of the following are the biggest marketing priorities for your clients for the coming twelve months? Generating better quality leads 45% Generating more leads 44% Better nurturing leads 29% Greater up-selling, cross-selling 27% Better enabling sales teams 27% Deepen customer understanding 24% Driving website traffic 22% Communicating brand positioning 18% Raising brand awareness 15% Boosting SEO 9% Launching new product/service 9% Reducing customer churn 9% Ensure employees 'living the brand' 9% Refining brand positioning 2% Other 7% Base: 55 B2B marketing agency professionals 13
  • 14. How closely integrated are your activities using these different marketing channels? 4% 3% 29% 17% Very closely integrated Quite closely integrated Not very integrated Not at all integrated Don't know 47% Base: 73 client-side marketers 14
  • 15. How many of your clients' activities are closely integrated? 2% 4% 4% All our clients' activities are closely integrated 22% Most of our clients' activities are closely integrated 35% Half of our clients' activities are closely integrated Few of our clients' activities are closely integrated None of our clients' activities are closely integrated 33% Don't know Base: 55 B2B marketing agency professionals 15
  • 16. To what extent does your organisation use content in its marketing activity? 14% 8% All of our activity Most of our activity 22% 40% Half of our activity Some of our activity Little/None of our activity 16% Base: 73 client-side marketers 16
  • 17. Do you expect to move closer towards or further away from a content driven marketing approach in the next 12 months? 8% 16% Closer towards No change Further away 40% Base: 73 client-side marketers 17
  • 18. What are your three most important goals when using content in your marketing activity? Generating leads 42% Nurturing leads 30% Supporting brand positioning 23% Driving enquiries 23% Boosting SEO 21% Driving website traffic 18% Enabling sales teams 12% Raising brand awareness 3% Other 4% Base: 73 client-side marketers 18
  • 19. To what extent do you use the following types of content? Chart shows % using extensively Case studies 45% White papers 31% Seminars 27% Blog posts 25% Public speaking 25% In-depth reports 22% Print articles 22% Video 18% Best practice guides 14% Tools, e.g. decision trees 10% Infographics 4% Webcasts 4% Podcasts e-books Base: 73 client-side marketers 19
  • 20. And which three of these content types do you think are most effective in achieving your marketing goals? Case studies 48% Video 25% Public speaking 23% White papers 22% Seminars 21% Print articles 14% Best practice guides 12% Blog posts 11% In-depth reports 10% Tools, e.g. decision trees 10% Infographics 4% Webcasts 4% Podcasts 1% e-books 1% Base: 73 client-side marketers 20
  • 21. Which of the following techniques do you use to distribute the content you produce? Your website 59% Regular email newsletters 45% Trade events 41% Ad hoc emails specific to content 38% Bespoke events 37% Twitter 37% LinkedIn 36% Publishing in trade press 36% Direct mail 36% Advertising in trade press 25% YouTube 25% Encourage others to blog… 22% Feature on other websites 16% Acquiring a microsite 15% Advertising on other webistes 11% Base: 73 client-side marketers 21
  • 22. Find out more … Access the full contents of Report 6 (and earlier reports) FREE at www.b2bbarometer.co.uk If you are a B2B marketer and wish to contribute to future surveys, register now: http://www.b2bbarometer.co.uk/register/ Tweet your comments using #B2BBarometer 22