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Research study 1- Macduffie (1995)
Industry sector: Automobiles.
Location: USA
No. of companies in study: 70 automobile plants
Theoretical background: MacDuffie’s starting position was in
the Walton (1985) tradition. He argued that innovative HR
practices are the way to secure employee commitment to the
organization and such commitment is essential if employees are
to apply the amount of discretionary effort required for high
performance. In addition, he was interested in establishing the
extent to which a specified ‘bundle’ of HR practices would be
more effective than such practices implemented individually.
Research strategy and method: MacDuffie studied flexible
production systems in the auto industry. Flexible production
systems are characterized by the reduction of stock inventories
and the elimination of ‘buffer’ areas such as those concerned
with product repair space which create ‘slack’ in the production
process. MacDuffie reasoned that these characteristics would
have three major consequences:
(1) the increase of interdependencies within the production
process;
(2) the highlighting of production problems;
(3) searches for improvements to the production process to
solve these problems.
His hypothesis was that innovative HR practices have an
important role to play in such flexible production systems.
MacDuffie argued that workers in flexible production systems
need a good grasp of the production process and analytical
skills to diagnose problems.
The data were collected by questionnaires and interviews with
plant managers. The study sought to assess the effect upon labor
productivity and quality of three variables: (1) the use of
‘buffers’; (2) work systems (e.g. the use of work teams and
employee involvement groups); and (3) HR policies, relating to
those involved in the production process, of selection,
performance-related reward, status differences and training and
development.
MacDuffie developed two specific hypotheses: (1) that
innovative HR practices affect performance not individually but
as interrelated elements in an internally consistent ‘bundle’ and
(2) the HR ‘bundle’ is effective in contributing to
manufacturing plant productivity and product quality when they
are integrated with flexible production systems.
Results and conclusions: MacDuffie argues that the evidence
from his study supported the hypothesis that assembly plants
using flexible production systems which use HR ‘bundles’ that
are integrated with the production strategy outperform plants
using traditional mass production systems on both measures of
productivity and quality.
Study strengths: (1) Treats HR practices as integrated ‘bundles’
rather than separate practices. (2) Uses contextually relevant
measures of organizational performance. (3) Study rooted in
specialist knowledge of manufacturing production process.
Study limitations: (1) Employee commitment and competence
are theoretical principles which are important to the study but
they are not measured. One would expect the HR ‘bundle’ to
promote high levels of commitment and competence which in
turn would yield high productivity and quality measures.
(2) It is not clear how the components of the HR ‘bundle’ were
chosen. It seems that important elements (e.g. job security) may
have been omitted (Richardson and Thompson, 1999). (3) The
study is industry specific and may not generalize to other
employment contexts. (4) The data are gathered from plant
managers so there is no input from employees or HR specialists.
Research Study 2 - Huselid (1995)
Industry sector: All major industries
Location: USA
No. of companies in study: 3,452 companies with more than 100
employees
Theoretical background: Huselid’s position was that HR
practices can affect HR performance in terms of their levels of
skill and motivation and through adjustments to organizational
structures which allow better job performance. Increased levels
of employee skill and motivation will lead to lower employee
turnover and higher productivity. As long as the expenditure on
the HR practices designed to yield lower employee turnover and
higher productivity does not exceed their true costs then lower
employee turnover and higher productivity should lead to
enhanced corporate financial performance. Furthermore,
Huselid argued that the concept of strategic fit was important.
Enhanced organizational performance will follow if HR
practices complement and support one another.Similarly,
enhanced organizational performance will be the consequence if
the system of HR practices is aligned with the organization’s
competitive business strategy.
Research strategy and method: Huselid sought to test four
specific hypotheses: (1) systems of high-performance work
practices will reduce employee turnover and increase
productivity and corporate financial performance; (2) employee
turnover and productivity will be the link between systems of
high-performance work practices and corporate financial
performance; (3)complementarities or synergies between high-
performance work practices will reduce employee turnover and
increase productivity; (4) alignment of a firm’s high-
performance work practices with its competitive strategy will
reduce employee turnover and increase productivity.
Questionnaires were sent to 12,000 US firms which yielded
3,452 replies, a 28 per cent response rate. The questionnaire
was sent to the senior HR manager in each firm. The
questionnaire asked about13 high-performance work practices
which Huselid grouped into two main categories, which he
called employee skills and organizational structures’ and
‘employee motivation’. The former category included practices
designed to enhance employees’ knowledge and skills and
thereafter a structure in which those knowledge and skills could
be applied in job performance. These practices included: job
design; sophisticated employee selection; training and
development; employee participation programs, including
profit-share schemes. The category he called ‘employee
motivation’ included practices to recognize and reinforce the
desired employee behaviors developed by practices in the first
category. These included: performance appraisal; individual
performance-related pay; and merit-based promotion.
In addition, respondent views were sought on the extent to
which there was consistency between the HR practices and
between the HR practices and the firm’s competitive strategy.
Employee turnover equated to the firm’s average annual
turnover rate and productivity was measured as sales per
employee. Corporate financial performance was assessed in two
ways: gross rate of return on capital and the market value of the
firm divided by the costs of its assets.
Results and conclusions: Huselid found broad support for the
hypothesis that systems of high performance work practices will
reduce employee turnover and increase productivity and
corporate financial performance. This applied across industries
and firm size. Indeed, the strength of the association was
substantial. However, he found only modest support for the
third and fourth hypotheses: that higher levels of internal and
external fit will lead to better firm performance.
Study strengths: (1) Huselid adopts an explicitly strategic
perspective in that he seeks to measure the effect of both
internal and external fit. (2) He attempts to overcome one of the
main methodological problems with this type of research, the
problem of reverse causality. This means that, in this study, it is
a concern that the firms may introduce high-performance work
practices because they are successful rather than such practices
causing organizational success. Huselid does this by introducing
the intermediate measure of employee turnover and higher
productivity rather than measuring directly the effect on firm
performance of high-performance work practices. (It is difficult
to imagine firms introducing high-performance work practices
because they have low employee turnover and high employee
productivity.) (3) Large sample size and breadth of industrial
coverage.
Study limitations: (1) The data are gathered from HR specialists
with no input from employees. (2) Data are collected at
company level which does not allow for differences in separate
workplaces in multi-workplace organizations (Richardson and
Thompson, 1999). (3) The fact that this is a ‘snapshot’ piece of
research rather than longitudinal (over a period of time)
weakens any claim that high performance work practices cause
enhanced organizational performance.
Research Study 3- Patterson et al.
Industry sector: Manufacturing
Location: UK
No. of companies in study: 67
Theoretical background: Patterson et al.’s point of departure
was similar to that of other similar studies. They assumed that:
(1) employees are the organisation’s valuable resource; and (2)
that the management of employees makes a difference to
company performance. More specifically, they devised four
research questions:
(1) Is there any relationship between employee attitudes (i.e.
job satisfaction and employees’ commitment to their
organisations) and company performance?
(2) Does organisational culture predict subsequent
organisational performance?
(3) Do human resource management practices make a difference
to organisational performance and, if so, which of these
practices are the most important?
(4) How do other management practices (i.e. competitive
strategies, quality emphasis, research and development
investment, investment in technology) compare with human
resource management practices in terms of their influence upon
organisational performance?
Research strategy and method: This was part of a ten-year study
which began in 1991 aimed at establishing the factors that
affect organisational effectiveness. Organisations’ economic
performance data were collected annually from 1990. Senior
managers in the companies were interviewed every two years
from 1991 and 36 of the companies’ employees participated in
employee attitude and organisation culture surveys in the early
stages of the research. The companies were predominantly
single-site, single-product operations with less than 1,000
employees.
Interviews were carried out with four or five senior managers in
each of the 67 organisations, organisational documentation was
gathered and observational tours of production plants were
undertaken. In 36 of the organisations, employee attitude and
culture survey questionnaires were sent to employees.
Company performance was measured by productivity (sales per
employee) and profitability (profit per employee). For each
company, performance data for two time periods were collected:
(1) the average of the company’s performance for the three
years prior to the measurement of HRM practices,culture and
employee attitudes;
(2) the average of the company’s performance for the year
following the measurement of HRM practices, culture and
employee attitudes.
Job satisfaction was measured by 15 items ranging from
relations with fellow team members and managers; to job
autonomy, variety and responsibility; physical work conditions;
pay; hours; recognition; job security; attention paid to
suggestions; opportunities to use abilities; and promotion
opportunities. Organisational commitment was measured by
three components: identification with, involvement in and
loyalty towards the company.
The HR practices measured were grouped under two headings
which reflect the interrelated nature of the practices which
Patterson et al. wished to portray: ‘acquisition and development
of employee skills’ (selection, induction, training and appraisal)
and ‘job design’ (skill flexibility, job responsibility, job variety
and use of formal teams).
Two data analysis strategies were employed: (1) the HR
practices culture and employee attitude data were related to the
average of the company’s performance for the year following
the measurement of HRM practices, culture and employee
attitudes; and (2) the researchers investigated whether higher
levels of HRM practices, culture and employee attitudes were
positively related to an increase in organisational performance
by controlling for prior performance when predicting
subsequent performance.
Results and conclusions: Patterson et al. showed that:
1. Job satisfaction and organisational commitment each
explained 5 per cent of the variation between companies in
change of profitability. For productivity, job satisfaction
explained 17 per cent and organisational commitment 7 per cent
of the change in performance.
2. Organisational cultural factors explained 10 per cent of the
variation between companies in change of profitability. In
relation to productivity, organisational cultural factors
explained 29 per cent of the change in performance over three
to four years. The most important aspect of the organisational
cultural factors was employee welfare.
3. HRM practices explained 19 per cent of the variation between
companies in change of profitability.For productivity, job
satisfaction explained 17 per cent and organizational
commitment 7 per cent of the change in performance. For
productivity, HRM practices explained 18 per cent of the
change in performance.
4. Management practices other than HR (i.e. competitive
strategies, quality emphasis, research and development
investment, investment in technology) accounted for a very
small proportion of the variation between companies in terms of
their profitability and productivity.
Study strengths: (1) This is a longitudinal study with a before–
after measurement and therefore does allow attempts to measure
the effect of the introduction of HR practices over time. (2) The
study does include employee as well as managerial interview
data. (3) Mixed data collection methods were used which added
to the validity of the data. (4) The single-site and single-product
nature of the sample makes comparison more valid.
Study limitations: (1) The study was restricted to manufacturing
companies, raising the question of generalisability. (2)
Although the study is confident in its assertion that a link exists
between HR and company performance, it does not explain why
this link exists, i.e. what it is about the HR practices which
cause enhanced company performance.
Research study 4- Guest et al. (2000)
Industry sector: Various
Location: UK
No. of companies in study: 237
Theoretical background: The study is based on a model
developed by Guest (1997). In this model Guest argues that the
financial performance of companies is influenced by four
factors: business and HR strategies; effectiveness of HR
departments and HR practices; HR outcomes; and productivity
coupled with product and service quality. Put simply, the model
contends that business and HR strategies will point to the
appropriateness of certain HR practices. The extent to which the
HR practices are conducted effectively together with the
effectiveness of the HR department will influence the
achievement of the HR outcomes which Guest specifies:
employee competence, commitment and flexibility. These three
HR outcomes will in turn affect productivity and product and
service quality which will have a significant influence upon the
company’s financial performance.
Research strategy and method: The study concentrated upon the
private sector, both manufacturing and service. The respondents
were heads of HR and CEOs. The research report is based upon
interviews with 835 companies and over 1,000 managers. In 237
companies there were matched responses from both the head of
HR and the CEO.
Two separate questionnaires were sent: one to CEOs and the
other to heads of HR. The head of HR questionnaire asked
questions about: the workforce, HR strategy and practices, HR
outcomes and performance outcomes. The CEO questionnaire
covered: HR strategy, a limited amount of HR practices, HR
outcomes and performance outcomes, and additional questions
on the business strategy and the state of the market in which the
company operated.
Results and conclusions: (1) The most important factor in the
defining of business strategies was responsiveness to customers
(74 per cent) and high service quality (59 per cent), whereas
beating competitors on price was rated lowly (10 per cent). (2)
Only 10 per cent of managers thought issues concerning people
were more important than finance or marketing. (3) Only one-
quarter of organisations had more than 50 per cent of a list of
18 typical HR practices in place. (4) The most highly rated
areas of HR activity were internal labour market practices
(promotion from within) and employment security. (5)
Managers rated employee flexibility and performance outputs
highly.(6) Approximately one-half of CEOs rated their
company’s productivity and financial performance as above
average for their industry. (7) Overall responses led the
researchers to conclude that there was link between HR
practices and HR department effectiveness, employee attitudes
and behavior and corporate performance.
Study strengths: (1) The sample size was one of the biggest in
all the studies linking HR with corporate performance. (2)
There was an attempt to measure the effectiveness, rather than
simply the presence, of HR practices. (3) The clarity with which
the research is based upon the variables which link HR and
organisational performance.
Study limitations: (1) Interviews were by telephone, which
limited the degree of ‘insight’ which could be developed by
researchers (particularly when contrasted with, for example, the
observational tours of production plants undertaken by
Patterson et al.). (2) The absence of employee data. (3) The
self-report nature of the managerial responses which raises
questions about respondent objectivity. This is particularly
relevant where questions about such items as organisational
performance in relation to competitors are concerned. (4)
Although the study points to the relationship between certain
key variables it is less helpful in explaining the reasons for
certain associations between variables.
BUS 520
QUESTION 1
First, watch the video lecture below to learn more about how
your perception creates your reality.
Now, please respond to the following discussion "I used to be
indecisive. Now I’m not so sure":
· Watch the video titled “Making decisions” (4 min 4 s). Next,
provide an example of how your personality and values have
influenced your actions and / or decisions in your current or
past organization. Be specific as to the particular action or
decision that your personality and values influenced. Next,
construct your own decision-making maxim, and explain the
significant way(s) that your personality and values align to said
maxim. Consider in your maxim the integration of ethical
decision making criterion and integration of diversity receptors.
Video link
https://www.kaltura.com/index.php/extwidget/preview/partner_i
d/956951/uiconf_id/24290031/entry_id/1_bps5i5h1/embed/ifram
e?&flashvars[streamerType]=auto
QUESTION 2
First, watch the video lecture below to learn why the source of
your motivation matters more than you might think.
Next, please respond to the following discussion "Moved to
Action":
· Compare and contrast the significant similarities and
differences among the theories of goal setting, self-efficacy,
and reinforcement. Specify the theory that you believe most
closely aligns with your current or future approach to
motivating employees. Support your response with at least one
(1) example that demonstrates your approach to employee
motivation.
Video link
https://www.kaltura.com/index.php/extwidget/preview/partner_i
d/956951/uiconf_id/24290031/entry_id/1_8clbm8ms/embed/ifra
me?&flashvars[streamerType]=auto
QUESTION 3
First, watch the video lecture below to learn why knowing the
difference between a team and a group can help you at work.
Now, please respond to the following discussion "No Man is an
Island":
· Suggest at least one (1) scenario in which understanding the
Five Stages of Group Development could help you to work more
effectively in groups in the future. Provide a rationale for your
response. Then, reflect on an experience that you had being a
member of a team. Classify the good, bad, and tolerable
characteristics of being a team member.
Video link
https://www.kaltura.com/index.php/extwidget/preview/partner_i
d/956951/uiconf_id/24290031/entry_id/1_toi53p9j/embed/ifram
e?&flashvars[streamerType]=auto
PART 2
Assignment 1: Emotional Intelligence and Effective Leadership
According to the article “Emotional Intelligence and Effective
Leadership”, one of the most important constructs in leadership
today is the concept and application of emotional intelligence
(EI) (Batool, 2013). Imagine that you are an internal consultant
to an organization of your choosing. The CEO has tasked you
with preparing a presentation for the Board of Directors on what
emotional intelligence is, and its influence on leadership and
the people within the organization. You can submit this
assignment as a PowerPoint or other equivalent visual
software, OR as a written assignment. Please see each
description below. Note: You may create and / or make all
necessary assumptions needed for the completion of this
assignment.
PREWORK
In preparation for this assignment, review the following
additional resources on emotional intelligence:
Resources
“Cultivating emotional intelligence” (Video: 3 min 36 s)
Batool, B. F. (2013). Emotional intelligence and effective
leadership. Journal of Business Studies Quarterly, 4(3), 84-94.
(Note: Also available in the Strayer Library)
Robbins, S. P., & Judge, T. A. (2015). Organizational
behavior (16th ed.). Upper Saddle River, NJ: Prentice Hall.
(Note: Refer to Chapter 3.)
For PowerPoint or visual presentation option:
PowerPoint Resources
· Review the videos in the lynda.com playlist "Creating a
Presentation in PowerPoint 2013” for tips on getting started
using PowerPoint.
· Review the “Death by PowerPoint” presentation for tips on
effectively creating engaging presentations.
Prepare an eight to ten (8-10) slide presentation (PowerPoint) in
which you:
1. Fully explain emotional intelligence, and give two (2)
examples of the concept. Next, examine the concept of
“emotional quotient” compared to traditional “intelligence
quotient.”
2. Suggest two to three (2-3) reasons why leaders’ need
emotional intelligence to manage today’s workforce. Speculate
on at least two (2) possible consequences should a leader not
possess emotional intelligence.
3. Explore the elements of emotional intelligence that leaders
must be aware of to increase leadership effectiveness.
4. Recommend a strategy that the organization could undertake
in order to improve the social skills of leaders within the
organization and thereby positively influence their emotional
intelligence. Support your recommendation with specific
examples that illustrate why the strategy would be effective.
5. Include speaker’s notes for each slide to indicate what you
would say as you were delivering the presentation to the Board
of Directors.
6. Use at least two (2) quality academic resources you have
located using the Strayer Learning Resource Center (LRC)
resources / databases in this assignment. Academic references
for this assignment should be formatted using APA guidelines
for Annotated Bibliography. You can find helpful APA
resources in the Strayer LRC. Review the Scavenger Hunt video
located here for instructions on how to locate the APA
resources.Note: Wikipedia does not qualify as an academic
resource, neither do Web-based blogs.
7. Format your assignment according to the following
formatting requirements:
a. Include a title slide containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the
date. The title slide is not included in the required page length.
b. Include a reference slide. Citations and references must
follow APA Annotated Bibliography format. The reference page
is not included in the required slide length.
For written paper option:
Write a three to four (3-4) page paper in which you:
1. Fully explain emotional intelligence, and give two (2)
examples of the concept. Next, examine the concept of
“emotional quotient” compared to traditional “intelligence
quotient.”
2. Suggest two to three (2-3) reasons why leaders’ need
emotional intelligence to manage today’s workforce. Speculate
on at least two (2) possible consequences should a leader not
possess emotional intelligence.
3. Explore the elements of emotional intelligence that leaders
must be aware of to increase leadership effectiveness.
4. Recommend a strategy that the organization could undertake
in order to improve the social skills of leaders within the
organization and thereby positively influence their emotional
intelligence. Support your recommendation with specific
examples that illustrate why the strategy would be effective.
5. Use at least two (2) quality academic resources you have
located using the Strayer Learning Resource Center (LRC)
resources / databases in this assignment. Academic references
for this assignment should be formatted using APA guidelines
for Annotated Bibliography. You can find helpful APA
resources in the Strayer LRC. Review the Scavenger Hunt video
located here for instructions on how to locate the APA
resources.Note: Wikipedia does not qualify as an academic
resource, and neither do web-based blogs.
6. Format your assignment according to the following
formatting requirements:
a. Typed, double spaced, using Times New Roman font (size
12), with one-inch margins on all sides.
b. Include a cover page containing the title of the assignment,
the student’s name, the professor’s name, the course title, and
the date. The cover page is not included in the required page
length.
c. Include a reference page. Citations and references must
follow APA Annotated Bibliography format. The reference page
is not included in the required page length.
The specific course learning outcomes associated with this
assignment are:
· Explore how individual differences, personality traits, and
perspectives impact the productivity of an organization.
· Use technology and information resources to research issues in
leadership and organizational behavior.
· Write clearly and concisely about leadership and
organizational behavior using proper writing mechanics.
Click here to view the grading rubric for this assignment.
LEG 500
QUESTION 1
"Diversity in the Workplace and Work-Life Balance" Please
respond to the following:
· Determine which class protected by Title VII of the Civil
Rights Act of 1964 had the greatest impact on the workforce of
the 20th century. Next, determine which class might have the
greatest impact on the workforce of the 21st century. Support
your positions.
· From the e-Activity, select the single most significant
European work / life balance practice that U.S. companies could
most easily implement. Provide a specific scenario or example
to support your response.
QUESTION 2
"Health and Safety in the Workplace (OSHA)" Please respond to
the following:
· From the e-Activity, determine at least three (3) ways in
which United States’ businesses can address the adverse effects
of sweatshop labor practices. Provide one (1) specific example
of each way that you have just determined to support your
response.
· Considering the effect of worker rights on global and
developing economies, take a position on whether or not the
United States government should regulate the global workforce
of the United States corporations. Justify your response.
eActivity
· Research the Internet or the Strayer Library for articles on
sweatshop labor practices around the world. Be prepared to
discuss.
QUESTION 3
"Environmental Responsibility" Please respond to the
following:
· From the e-Activity, determine two (2) other costs that BP
might have incurred. Give your opinion as to whether or not BP
would have been better off had the company taken the necessary
precautions to prevent or minimize an oil spill. Support your
answers.
· Give your opinion on whether governments should be able to
rezone and condemn residential land and displace homeowners
in the process, in order to facilitate commercial development.
Explain your rationale.
EACTIVITIES
· Research the Internet or the Strayer Library for information on
how much British Petroleum (BP) company has paid in clean-up
/ response costs and civil and criminal fines, penalties, and
settlements as a result of the Deepwater Horizon Oil Spill. Be
prepared to discuss.
PART 2
Assignment 2: Employment-At-Will Doctrine
Imagine you are a recently-hired Chief Operating Officer (COO)
in a midsize company preparing for an Initial Public Offering
(IPO). You quickly discover multiple personnel problems that
require your immediate attention.
1. John posted a rant on his Facebook page in which he
criticized the company’s most important customer.
2. Ellen started a blog to protest the CEO’s bonus, noting that
no one below director has gotten a raise in two (2) years and
portraying her bosses as “know-nothings” and “out-of-touch”
3. Bill has been using his company-issued BlackBerry to run his
own business on the side.
4. After being disciplined for criticizing a customer in an email
(sent from his personal email account on a company computer),
Joe threatens to sue the company for invasion of privacy.
5. One of the department supervisors requests your approval to
fire his secretary for insubordination. Since the secretary has
always received glowing reviews, you call her into your office
and determine that she has refused to prepare false expense
reports for her boss.
6. Anna’s boss refused to sign her leave request for jury duty
and now wants to fire her for being absent without permission.
As an astute manager, you will need to analyze the employment-
at-will doctrine and determine what, if any, exceptions and
liabilities exist before taking any action. As you proceed with
your investigation, you discover the company has no
whistleblower policy.
In preparation for this assignment, use the Internet or Strayer
Library to research your state’s employment-at-will policy.
Write a four to five (4-5) page paper in which you:
1. Summarize the employment-at-will doctrine discussed in the
text and then evaluate three (3) of the six (6) scenarios
described by determining:
a. Whether you can legally fire the employee; include an
assessment of any pertinent exceptions to the employment-at-
will doctrine.
b. The primary action(s) that you should take to limit liability
and impact on operations; specify the ethical theory that best
supports your decision.
2. Examine your state’s policy on employment-at-will. Analyze
at least one (1) real-world example of an employee or employer
utilizing your state’s employment-at-will doctrine in the last
five (5) years. Include a summary of the main issue and the
outcome in the identified real-world example.
3. Use at least three (3) quality resources in this
assignment. Note: Wikipedia is not an acceptable reference and
proprietary Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size
12), with one-inch margins on all sides; citations and references
must follow APA or school-specific format. Check with your
professor for any additional instructions.
· Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the
date. The cover page and the reference page are not included in
the required assignment page length.
The specific course learning outcomes associated with this
assignment are:
· Analyze and apply the concepts of freedom versus
responsibility and ethical decision making.
· Analyze and evaluate laws that protect against discrimination
in the workplace.
· Analyze and evaluate the employment-at-will doctrine and
exceptions, as well as the protections afforded whistleblowers.
· Explore the legal and ethical issues surrounding employee and
consumer privacy.
· Use technology and information resources to research issues in
law, ethics, and corporate governance.
· Write clearly and concisely about law, ethics, and corporate
governance using proper writing mechanics.

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  • 1. Research study 1- Macduffie (1995) Industry sector: Automobiles. Location: USA No. of companies in study: 70 automobile plants Theoretical background: MacDuffie’s starting position was in the Walton (1985) tradition. He argued that innovative HR practices are the way to secure employee commitment to the organization and such commitment is essential if employees are to apply the amount of discretionary effort required for high performance. In addition, he was interested in establishing the extent to which a specified ‘bundle’ of HR practices would be more effective than such practices implemented individually. Research strategy and method: MacDuffie studied flexible production systems in the auto industry. Flexible production systems are characterized by the reduction of stock inventories and the elimination of ‘buffer’ areas such as those concerned with product repair space which create ‘slack’ in the production process. MacDuffie reasoned that these characteristics would have three major consequences: (1) the increase of interdependencies within the production process; (2) the highlighting of production problems; (3) searches for improvements to the production process to solve these problems. His hypothesis was that innovative HR practices have an important role to play in such flexible production systems. MacDuffie argued that workers in flexible production systems need a good grasp of the production process and analytical skills to diagnose problems. The data were collected by questionnaires and interviews with plant managers. The study sought to assess the effect upon labor productivity and quality of three variables: (1) the use of ‘buffers’; (2) work systems (e.g. the use of work teams and employee involvement groups); and (3) HR policies, relating to
  • 2. those involved in the production process, of selection, performance-related reward, status differences and training and development. MacDuffie developed two specific hypotheses: (1) that innovative HR practices affect performance not individually but as interrelated elements in an internally consistent ‘bundle’ and (2) the HR ‘bundle’ is effective in contributing to manufacturing plant productivity and product quality when they are integrated with flexible production systems. Results and conclusions: MacDuffie argues that the evidence from his study supported the hypothesis that assembly plants using flexible production systems which use HR ‘bundles’ that are integrated with the production strategy outperform plants using traditional mass production systems on both measures of productivity and quality. Study strengths: (1) Treats HR practices as integrated ‘bundles’ rather than separate practices. (2) Uses contextually relevant measures of organizational performance. (3) Study rooted in specialist knowledge of manufacturing production process. Study limitations: (1) Employee commitment and competence are theoretical principles which are important to the study but they are not measured. One would expect the HR ‘bundle’ to promote high levels of commitment and competence which in turn would yield high productivity and quality measures. (2) It is not clear how the components of the HR ‘bundle’ were chosen. It seems that important elements (e.g. job security) may have been omitted (Richardson and Thompson, 1999). (3) The study is industry specific and may not generalize to other employment contexts. (4) The data are gathered from plant managers so there is no input from employees or HR specialists. Research Study 2 - Huselid (1995) Industry sector: All major industries Location: USA No. of companies in study: 3,452 companies with more than 100 employees
  • 3. Theoretical background: Huselid’s position was that HR practices can affect HR performance in terms of their levels of skill and motivation and through adjustments to organizational structures which allow better job performance. Increased levels of employee skill and motivation will lead to lower employee turnover and higher productivity. As long as the expenditure on the HR practices designed to yield lower employee turnover and higher productivity does not exceed their true costs then lower employee turnover and higher productivity should lead to enhanced corporate financial performance. Furthermore, Huselid argued that the concept of strategic fit was important. Enhanced organizational performance will follow if HR practices complement and support one another.Similarly, enhanced organizational performance will be the consequence if the system of HR practices is aligned with the organization’s competitive business strategy. Research strategy and method: Huselid sought to test four specific hypotheses: (1) systems of high-performance work practices will reduce employee turnover and increase productivity and corporate financial performance; (2) employee turnover and productivity will be the link between systems of high-performance work practices and corporate financial performance; (3)complementarities or synergies between high- performance work practices will reduce employee turnover and increase productivity; (4) alignment of a firm’s high- performance work practices with its competitive strategy will reduce employee turnover and increase productivity. Questionnaires were sent to 12,000 US firms which yielded 3,452 replies, a 28 per cent response rate. The questionnaire was sent to the senior HR manager in each firm. The questionnaire asked about13 high-performance work practices which Huselid grouped into two main categories, which he called employee skills and organizational structures’ and ‘employee motivation’. The former category included practices designed to enhance employees’ knowledge and skills and thereafter a structure in which those knowledge and skills could
  • 4. be applied in job performance. These practices included: job design; sophisticated employee selection; training and development; employee participation programs, including profit-share schemes. The category he called ‘employee motivation’ included practices to recognize and reinforce the desired employee behaviors developed by practices in the first category. These included: performance appraisal; individual performance-related pay; and merit-based promotion. In addition, respondent views were sought on the extent to which there was consistency between the HR practices and between the HR practices and the firm’s competitive strategy. Employee turnover equated to the firm’s average annual turnover rate and productivity was measured as sales per employee. Corporate financial performance was assessed in two ways: gross rate of return on capital and the market value of the firm divided by the costs of its assets. Results and conclusions: Huselid found broad support for the hypothesis that systems of high performance work practices will reduce employee turnover and increase productivity and corporate financial performance. This applied across industries and firm size. Indeed, the strength of the association was substantial. However, he found only modest support for the third and fourth hypotheses: that higher levels of internal and external fit will lead to better firm performance. Study strengths: (1) Huselid adopts an explicitly strategic perspective in that he seeks to measure the effect of both internal and external fit. (2) He attempts to overcome one of the main methodological problems with this type of research, the problem of reverse causality. This means that, in this study, it is a concern that the firms may introduce high-performance work practices because they are successful rather than such practices causing organizational success. Huselid does this by introducing the intermediate measure of employee turnover and higher productivity rather than measuring directly the effect on firm performance of high-performance work practices. (It is difficult to imagine firms introducing high-performance work practices
  • 5. because they have low employee turnover and high employee productivity.) (3) Large sample size and breadth of industrial coverage. Study limitations: (1) The data are gathered from HR specialists with no input from employees. (2) Data are collected at company level which does not allow for differences in separate workplaces in multi-workplace organizations (Richardson and Thompson, 1999). (3) The fact that this is a ‘snapshot’ piece of research rather than longitudinal (over a period of time) weakens any claim that high performance work practices cause enhanced organizational performance. Research Study 3- Patterson et al. Industry sector: Manufacturing Location: UK No. of companies in study: 67 Theoretical background: Patterson et al.’s point of departure was similar to that of other similar studies. They assumed that: (1) employees are the organisation’s valuable resource; and (2) that the management of employees makes a difference to company performance. More specifically, they devised four research questions: (1) Is there any relationship between employee attitudes (i.e. job satisfaction and employees’ commitment to their organisations) and company performance? (2) Does organisational culture predict subsequent organisational performance? (3) Do human resource management practices make a difference to organisational performance and, if so, which of these practices are the most important? (4) How do other management practices (i.e. competitive strategies, quality emphasis, research and development investment, investment in technology) compare with human resource management practices in terms of their influence upon organisational performance? Research strategy and method: This was part of a ten-year study which began in 1991 aimed at establishing the factors that
  • 6. affect organisational effectiveness. Organisations’ economic performance data were collected annually from 1990. Senior managers in the companies were interviewed every two years from 1991 and 36 of the companies’ employees participated in employee attitude and organisation culture surveys in the early stages of the research. The companies were predominantly single-site, single-product operations with less than 1,000 employees. Interviews were carried out with four or five senior managers in each of the 67 organisations, organisational documentation was gathered and observational tours of production plants were undertaken. In 36 of the organisations, employee attitude and culture survey questionnaires were sent to employees. Company performance was measured by productivity (sales per employee) and profitability (profit per employee). For each company, performance data for two time periods were collected: (1) the average of the company’s performance for the three years prior to the measurement of HRM practices,culture and employee attitudes; (2) the average of the company’s performance for the year following the measurement of HRM practices, culture and employee attitudes. Job satisfaction was measured by 15 items ranging from relations with fellow team members and managers; to job autonomy, variety and responsibility; physical work conditions; pay; hours; recognition; job security; attention paid to suggestions; opportunities to use abilities; and promotion opportunities. Organisational commitment was measured by three components: identification with, involvement in and loyalty towards the company. The HR practices measured were grouped under two headings which reflect the interrelated nature of the practices which Patterson et al. wished to portray: ‘acquisition and development of employee skills’ (selection, induction, training and appraisal) and ‘job design’ (skill flexibility, job responsibility, job variety and use of formal teams).
  • 7. Two data analysis strategies were employed: (1) the HR practices culture and employee attitude data were related to the average of the company’s performance for the year following the measurement of HRM practices, culture and employee attitudes; and (2) the researchers investigated whether higher levels of HRM practices, culture and employee attitudes were positively related to an increase in organisational performance by controlling for prior performance when predicting subsequent performance. Results and conclusions: Patterson et al. showed that: 1. Job satisfaction and organisational commitment each explained 5 per cent of the variation between companies in change of profitability. For productivity, job satisfaction explained 17 per cent and organisational commitment 7 per cent of the change in performance. 2. Organisational cultural factors explained 10 per cent of the variation between companies in change of profitability. In relation to productivity, organisational cultural factors explained 29 per cent of the change in performance over three to four years. The most important aspect of the organisational cultural factors was employee welfare. 3. HRM practices explained 19 per cent of the variation between companies in change of profitability.For productivity, job satisfaction explained 17 per cent and organizational commitment 7 per cent of the change in performance. For productivity, HRM practices explained 18 per cent of the change in performance. 4. Management practices other than HR (i.e. competitive strategies, quality emphasis, research and development investment, investment in technology) accounted for a very small proportion of the variation between companies in terms of their profitability and productivity. Study strengths: (1) This is a longitudinal study with a before– after measurement and therefore does allow attempts to measure the effect of the introduction of HR practices over time. (2) The study does include employee as well as managerial interview
  • 8. data. (3) Mixed data collection methods were used which added to the validity of the data. (4) The single-site and single-product nature of the sample makes comparison more valid. Study limitations: (1) The study was restricted to manufacturing companies, raising the question of generalisability. (2) Although the study is confident in its assertion that a link exists between HR and company performance, it does not explain why this link exists, i.e. what it is about the HR practices which cause enhanced company performance. Research study 4- Guest et al. (2000) Industry sector: Various Location: UK No. of companies in study: 237 Theoretical background: The study is based on a model developed by Guest (1997). In this model Guest argues that the financial performance of companies is influenced by four factors: business and HR strategies; effectiveness of HR departments and HR practices; HR outcomes; and productivity coupled with product and service quality. Put simply, the model contends that business and HR strategies will point to the appropriateness of certain HR practices. The extent to which the HR practices are conducted effectively together with the effectiveness of the HR department will influence the achievement of the HR outcomes which Guest specifies: employee competence, commitment and flexibility. These three HR outcomes will in turn affect productivity and product and service quality which will have a significant influence upon the company’s financial performance. Research strategy and method: The study concentrated upon the private sector, both manufacturing and service. The respondents were heads of HR and CEOs. The research report is based upon interviews with 835 companies and over 1,000 managers. In 237 companies there were matched responses from both the head of HR and the CEO. Two separate questionnaires were sent: one to CEOs and the other to heads of HR. The head of HR questionnaire asked
  • 9. questions about: the workforce, HR strategy and practices, HR outcomes and performance outcomes. The CEO questionnaire covered: HR strategy, a limited amount of HR practices, HR outcomes and performance outcomes, and additional questions on the business strategy and the state of the market in which the company operated. Results and conclusions: (1) The most important factor in the defining of business strategies was responsiveness to customers (74 per cent) and high service quality (59 per cent), whereas beating competitors on price was rated lowly (10 per cent). (2) Only 10 per cent of managers thought issues concerning people were more important than finance or marketing. (3) Only one- quarter of organisations had more than 50 per cent of a list of 18 typical HR practices in place. (4) The most highly rated areas of HR activity were internal labour market practices (promotion from within) and employment security. (5) Managers rated employee flexibility and performance outputs highly.(6) Approximately one-half of CEOs rated their company’s productivity and financial performance as above average for their industry. (7) Overall responses led the researchers to conclude that there was link between HR practices and HR department effectiveness, employee attitudes and behavior and corporate performance. Study strengths: (1) The sample size was one of the biggest in all the studies linking HR with corporate performance. (2) There was an attempt to measure the effectiveness, rather than simply the presence, of HR practices. (3) The clarity with which the research is based upon the variables which link HR and organisational performance. Study limitations: (1) Interviews were by telephone, which limited the degree of ‘insight’ which could be developed by researchers (particularly when contrasted with, for example, the observational tours of production plants undertaken by Patterson et al.). (2) The absence of employee data. (3) The self-report nature of the managerial responses which raises questions about respondent objectivity. This is particularly
  • 10. relevant where questions about such items as organisational performance in relation to competitors are concerned. (4) Although the study points to the relationship between certain key variables it is less helpful in explaining the reasons for certain associations between variables. BUS 520 QUESTION 1 First, watch the video lecture below to learn more about how your perception creates your reality. Now, please respond to the following discussion "I used to be indecisive. Now I’m not so sure": · Watch the video titled “Making decisions” (4 min 4 s). Next, provide an example of how your personality and values have influenced your actions and / or decisions in your current or past organization. Be specific as to the particular action or decision that your personality and values influenced. Next, construct your own decision-making maxim, and explain the significant way(s) that your personality and values align to said maxim. Consider in your maxim the integration of ethical decision making criterion and integration of diversity receptors. Video link https://www.kaltura.com/index.php/extwidget/preview/partner_i d/956951/uiconf_id/24290031/entry_id/1_bps5i5h1/embed/ifram e?&flashvars[streamerType]=auto QUESTION 2 First, watch the video lecture below to learn why the source of your motivation matters more than you might think. Next, please respond to the following discussion "Moved to
  • 11. Action": · Compare and contrast the significant similarities and differences among the theories of goal setting, self-efficacy, and reinforcement. Specify the theory that you believe most closely aligns with your current or future approach to motivating employees. Support your response with at least one (1) example that demonstrates your approach to employee motivation. Video link https://www.kaltura.com/index.php/extwidget/preview/partner_i d/956951/uiconf_id/24290031/entry_id/1_8clbm8ms/embed/ifra me?&flashvars[streamerType]=auto QUESTION 3 First, watch the video lecture below to learn why knowing the difference between a team and a group can help you at work. Now, please respond to the following discussion "No Man is an Island": · Suggest at least one (1) scenario in which understanding the Five Stages of Group Development could help you to work more effectively in groups in the future. Provide a rationale for your response. Then, reflect on an experience that you had being a member of a team. Classify the good, bad, and tolerable characteristics of being a team member. Video link https://www.kaltura.com/index.php/extwidget/preview/partner_i d/956951/uiconf_id/24290031/entry_id/1_toi53p9j/embed/ifram e?&flashvars[streamerType]=auto PART 2 Assignment 1: Emotional Intelligence and Effective Leadership
  • 12. According to the article “Emotional Intelligence and Effective Leadership”, one of the most important constructs in leadership today is the concept and application of emotional intelligence (EI) (Batool, 2013). Imagine that you are an internal consultant to an organization of your choosing. The CEO has tasked you with preparing a presentation for the Board of Directors on what emotional intelligence is, and its influence on leadership and the people within the organization. You can submit this assignment as a PowerPoint or other equivalent visual software, OR as a written assignment. Please see each description below. Note: You may create and / or make all necessary assumptions needed for the completion of this assignment. PREWORK In preparation for this assignment, review the following additional resources on emotional intelligence: Resources “Cultivating emotional intelligence” (Video: 3 min 36 s) Batool, B. F. (2013). Emotional intelligence and effective leadership. Journal of Business Studies Quarterly, 4(3), 84-94. (Note: Also available in the Strayer Library) Robbins, S. P., & Judge, T. A. (2015). Organizational behavior (16th ed.). Upper Saddle River, NJ: Prentice Hall. (Note: Refer to Chapter 3.) For PowerPoint or visual presentation option: PowerPoint Resources · Review the videos in the lynda.com playlist "Creating a Presentation in PowerPoint 2013” for tips on getting started using PowerPoint. · Review the “Death by PowerPoint” presentation for tips on
  • 13. effectively creating engaging presentations. Prepare an eight to ten (8-10) slide presentation (PowerPoint) in which you: 1. Fully explain emotional intelligence, and give two (2) examples of the concept. Next, examine the concept of “emotional quotient” compared to traditional “intelligence quotient.” 2. Suggest two to three (2-3) reasons why leaders’ need emotional intelligence to manage today’s workforce. Speculate on at least two (2) possible consequences should a leader not possess emotional intelligence. 3. Explore the elements of emotional intelligence that leaders must be aware of to increase leadership effectiveness. 4. Recommend a strategy that the organization could undertake in order to improve the social skills of leaders within the organization and thereby positively influence their emotional intelligence. Support your recommendation with specific examples that illustrate why the strategy would be effective. 5. Include speaker’s notes for each slide to indicate what you would say as you were delivering the presentation to the Board of Directors. 6. Use at least two (2) quality academic resources you have located using the Strayer Learning Resource Center (LRC) resources / databases in this assignment. Academic references for this assignment should be formatted using APA guidelines for Annotated Bibliography. You can find helpful APA resources in the Strayer LRC. Review the Scavenger Hunt video located here for instructions on how to locate the APA resources.Note: Wikipedia does not qualify as an academic resource, neither do Web-based blogs.
  • 14. 7. Format your assignment according to the following formatting requirements: a. Include a title slide containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The title slide is not included in the required page length. b. Include a reference slide. Citations and references must follow APA Annotated Bibliography format. The reference page is not included in the required slide length. For written paper option: Write a three to four (3-4) page paper in which you: 1. Fully explain emotional intelligence, and give two (2) examples of the concept. Next, examine the concept of “emotional quotient” compared to traditional “intelligence quotient.” 2. Suggest two to three (2-3) reasons why leaders’ need emotional intelligence to manage today’s workforce. Speculate on at least two (2) possible consequences should a leader not possess emotional intelligence. 3. Explore the elements of emotional intelligence that leaders must be aware of to increase leadership effectiveness. 4. Recommend a strategy that the organization could undertake in order to improve the social skills of leaders within the organization and thereby positively influence their emotional intelligence. Support your recommendation with specific examples that illustrate why the strategy would be effective. 5. Use at least two (2) quality academic resources you have located using the Strayer Learning Resource Center (LRC) resources / databases in this assignment. Academic references for this assignment should be formatted using APA guidelines
  • 15. for Annotated Bibliography. You can find helpful APA resources in the Strayer LRC. Review the Scavenger Hunt video located here for instructions on how to locate the APA resources.Note: Wikipedia does not qualify as an academic resource, and neither do web-based blogs. 6. Format your assignment according to the following formatting requirements: a. Typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides. b. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page is not included in the required page length. c. Include a reference page. Citations and references must follow APA Annotated Bibliography format. The reference page is not included in the required page length. The specific course learning outcomes associated with this assignment are: · Explore how individual differences, personality traits, and perspectives impact the productivity of an organization. · Use technology and information resources to research issues in leadership and organizational behavior. · Write clearly and concisely about leadership and organizational behavior using proper writing mechanics. Click here to view the grading rubric for this assignment. LEG 500 QUESTION 1
  • 16. "Diversity in the Workplace and Work-Life Balance" Please respond to the following: · Determine which class protected by Title VII of the Civil Rights Act of 1964 had the greatest impact on the workforce of the 20th century. Next, determine which class might have the greatest impact on the workforce of the 21st century. Support your positions. · From the e-Activity, select the single most significant European work / life balance practice that U.S. companies could most easily implement. Provide a specific scenario or example to support your response. QUESTION 2 "Health and Safety in the Workplace (OSHA)" Please respond to the following: · From the e-Activity, determine at least three (3) ways in which United States’ businesses can address the adverse effects of sweatshop labor practices. Provide one (1) specific example of each way that you have just determined to support your response. · Considering the effect of worker rights on global and developing economies, take a position on whether or not the United States government should regulate the global workforce of the United States corporations. Justify your response. eActivity · Research the Internet or the Strayer Library for articles on sweatshop labor practices around the world. Be prepared to discuss.
  • 17. QUESTION 3 "Environmental Responsibility" Please respond to the following: · From the e-Activity, determine two (2) other costs that BP might have incurred. Give your opinion as to whether or not BP would have been better off had the company taken the necessary precautions to prevent or minimize an oil spill. Support your answers. · Give your opinion on whether governments should be able to rezone and condemn residential land and displace homeowners in the process, in order to facilitate commercial development. Explain your rationale. EACTIVITIES · Research the Internet or the Strayer Library for information on how much British Petroleum (BP) company has paid in clean-up / response costs and civil and criminal fines, penalties, and settlements as a result of the Deepwater Horizon Oil Spill. Be prepared to discuss. PART 2 Assignment 2: Employment-At-Will Doctrine Imagine you are a recently-hired Chief Operating Officer (COO) in a midsize company preparing for an Initial Public Offering (IPO). You quickly discover multiple personnel problems that require your immediate attention. 1. John posted a rant on his Facebook page in which he criticized the company’s most important customer.
  • 18. 2. Ellen started a blog to protest the CEO’s bonus, noting that no one below director has gotten a raise in two (2) years and portraying her bosses as “know-nothings” and “out-of-touch” 3. Bill has been using his company-issued BlackBerry to run his own business on the side. 4. After being disciplined for criticizing a customer in an email (sent from his personal email account on a company computer), Joe threatens to sue the company for invasion of privacy. 5. One of the department supervisors requests your approval to fire his secretary for insubordination. Since the secretary has always received glowing reviews, you call her into your office and determine that she has refused to prepare false expense reports for her boss. 6. Anna’s boss refused to sign her leave request for jury duty and now wants to fire her for being absent without permission. As an astute manager, you will need to analyze the employment- at-will doctrine and determine what, if any, exceptions and liabilities exist before taking any action. As you proceed with your investigation, you discover the company has no whistleblower policy. In preparation for this assignment, use the Internet or Strayer Library to research your state’s employment-at-will policy. Write a four to five (4-5) page paper in which you: 1. Summarize the employment-at-will doctrine discussed in the text and then evaluate three (3) of the six (6) scenarios described by determining: a. Whether you can legally fire the employee; include an
  • 19. assessment of any pertinent exceptions to the employment-at- will doctrine. b. The primary action(s) that you should take to limit liability and impact on operations; specify the ethical theory that best supports your decision. 2. Examine your state’s policy on employment-at-will. Analyze at least one (1) real-world example of an employee or employer utilizing your state’s employment-at-will doctrine in the last five (5) years. Include a summary of the main issue and the outcome in the identified real-world example. 3. Use at least three (3) quality resources in this assignment. Note: Wikipedia is not an acceptable reference and proprietary Websites do not qualify as academic resources. Your assignment must follow these formatting requirements: · Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. · Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are: · Analyze and apply the concepts of freedom versus responsibility and ethical decision making. · Analyze and evaluate laws that protect against discrimination
  • 20. in the workplace. · Analyze and evaluate the employment-at-will doctrine and exceptions, as well as the protections afforded whistleblowers. · Explore the legal and ethical issues surrounding employee and consumer privacy. · Use technology and information resources to research issues in law, ethics, and corporate governance. · Write clearly and concisely about law, ethics, and corporate governance using proper writing mechanics.