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Torque Management Business Performance Improvement

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What Torque Management does

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Torque Management Business Performance Improvement

  1. 1. Business Performance Improvement Process Management Quality and Compliance Management Dee Carri Founder and Director Torque Management Ltd May 2009
  2. 2. Torque Management <ul><li>Established in 2002, Torque Management is a consultancy whose core purpose is the improvement of business outcomes and performance through education, consultancy support, research and benchmarking </li></ul><ul><li>Our approach incorporates current best practice and proven methods for delivering better business outcomes </li></ul>
  3. 3. Torque Management Value Proposition <ul><li>A pragmatic approach </li></ul><ul><li>A lifetime commitment to quality and integrity </li></ul><ul><li>Our objectivity </li></ul><ul><li>Relationship continuity from idea to benefits realisation </li></ul><ul><li>Our knowledge and experience </li></ul><ul><li>Add tangible and measurable value to our customers </li></ul>Our purpose is to… <ul><li>Providing customers with a comprehensive, high quality “one stop shop” for business performance and best practice </li></ul><ul><li>Delivering a truly fast, efficient and responsive service </li></ul>We do this by…. Our differentiators are…
  4. 4. Our Credibility <ul><li>Senior professionals </li></ul><ul><ul><li>Qualified trainers (National University of Ireland: Maynooth) </li></ul></ul><ul><ul><li>Lean, SS BB and MBB </li></ul></ul><ul><ul><li>BPTrends accredited trainers </li></ul></ul><ul><ul><li>Quality systems implementation in regulated environments: ISO, FDA etc. </li></ul></ul><ul><ul><li>Deep experience of business change and business process management </li></ul></ul><ul><ul><li>Senior operational management experience: Business Operations and IT </li></ul></ul><ul><li>Clients </li></ul><ul><ul><li>National and international blue-chip clients </li></ul></ul>
  5. 5. Products & Services <ul><li>BPM Education </li></ul><ul><li>BPM Performance Management Tool </li></ul><ul><li>Networks </li></ul><ul><li>Consultancy </li></ul>
  6. 6. <ul><li>BPM Thought Leaders, Authors, </li></ul><ul><li>BPTrends BPM Curriculum Developers </li></ul><ul><li>Torque Management is BPTrends representative in Europe </li></ul>BPM Education Partners Provider of Executive Education. Member of the elite business schools in Europe with triple accreditation from EQUIS, AACSB and AMBA. The Business Process Optimisation Course Is taught by Torque Management in association with the Smurfit School BPTrends www.bptrends.com UCD Michael Smurfit Graduate Business School www.smurfitschool.ie Leading Portuguese Strategy and Process Management Consultancy The BPTrends Curriculum is taught by Torque Management in association with SisConsult SisConsult AS www.sisconsult.com /en
  7. 7. BPTrends BPM Certificate Programmes <ul><li>Professional Certificate </li></ul><ul><ul><li>Introduction to BPM (1 day) </li></ul></ul><ul><ul><li>Introduction to Analysis & Design (2 day) </li></ul></ul><ul><ul><li>Information Gathering & Facilitation (2 day) </li></ul></ul><ul><li>Advanced Professional Certificate </li></ul><ul><ul><li>Advanced Analysis & Design (3 day) </li></ul></ul><ul><ul><li>Managing BPM Projects (2 day) </li></ul></ul><ul><li>Enterprise Certificate </li></ul><ul><ul><li>Architecting the Process-Centric Co. (2 day) </li></ul></ul><ul><ul><li>Managing the Process-Centric Co. (2 day) </li></ul></ul><ul><ul><li>Enabling Human Change (1 day) </li></ul></ul>PUBLIC AND IN-HOUSECOURSES
  8. 8. Performance, Change and Process Management Tool <ul><li>Torque Management is a partner of Nimbus Partners for the delivery of Control 2007, a process, performance, and change management tool </li></ul>www.nimbuspartners.com
  9. 9. Control 2007 – closes the usability gap Business users IT Analysts and Business Analysts Process Modelling Process Management Process Owners and Business Managers  Consistent standards  Change control  Collaboration  Easy to maintain  Integrated  KPI’s & Metrics Process Mapping Let’s start with the end goal in mind: User adoption! Easy to use process mapping for process owners and managers. Create content in a format digestible for end users.  Audit trail BPA/BPM vendors
  10. 10. Integrated GRC & BCM capabilities Business IT Workflow Workflow SAP Email CRM MUREX MUREX EAI EAI EAI EAI GRC - Corporate G overnance, R isk and C ompliance BCM – B usiness C ontinuity M anagement Enquiry Resolution BIA Plan Risk BIA Control point Control point Control point Risk Plan Risk BIA Plan
  11. 11. BPM Networks <ul><li>Global BPM Network </li></ul>Process community of European process not-for profit BPM network. Dee Carri of Torque Management is a founding member BPTrends www.bptrends.com Process Community www.processcommunity.org BPM Community formed by Torque Management for the sharing of BPM knowledge and experience Process Innovation Forum
  12. 12. About our networks <ul><li>If you are trying to connect with other professionals with similar issues, drop us an email telling us about the type of company or challenge you have and we will search our networks to see if we can connect you to others in similar situations. </li></ul><ul><li>No cost or strings attached. </li></ul>
  13. 13. Some BPM Drivers (what our clients tell us) <ul><li>The recession – trying to do more with less </li></ul><ul><li>Green shoots – preparing to exploit new opportunities </li></ul><ul><li>Mergers / acquisitions – standardising on the best available process </li></ul><ul><li>Re-location / consolidation of jobs – need to train new personnel on ‘how to’ do new jobs quickly </li></ul><ul><li>Downsizing – need to identify the correct staff to release – remove fat, not muscle </li></ul><ul><li>Partners / value chain optimisation – enable seamless collaboration by developing end to end value chain maps </li></ul><ul><li>New locations/ new staff – transfer and establish standards and work practices fast </li></ul><ul><li>Compliance – link processes control points to the compliance requirement </li></ul><ul><li>New systems – increase speed and adoption by taking a process approach </li></ul><ul><li>BPM system – automate manual activities using Process and BPMS </li></ul><ul><li>Need a common language / vocabulary for Performance Improvement </li></ul><ul><li>Need standard tools for sharing and managing process maps across the enterprise </li></ul>
  14. 14. If you are interested in learning more about our products and services, please contact me Dee Carri Founder and Director Torque Management [email_address] +353 45 901 620 (office) +353 86 810 6111(mobile)