2. How would you apply concepts of providing value and customer satisfaction and retention to designing and marketing affective online banking ?
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4. Added values delivered to customer through online banking Safe and secure mode Convenience It is not time bound Regular incentives to customer Any time access to one’s own account Exhaustive features provided by net banking
5. All transactions on icicibank.com are highly safe & secure Echeques facility on icicibank.com is absolutely free of charge! Transfer money to any icici bank account anywhere in India. Transfer funds to other bank accounts. Recharge your prepaid mobile (very simple one time process) Send money to any destination in India You can send money from the convenience of you home. No need to visit a post office. Service is available 24 x 7 x 365. The amount will be delivered by India post (Indian postal service) within 15 working days from the date of debit to customer's account. Thus rural area is connected.
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7. Advantages of online banking Convenience: Unlike your corner bank, online banking sites never close; they're available 24 hours a day, seven days a week, and they're only a mouse click away. Ubiquity: If you're out of state or even out of the country when a money problem arises, you can log on instantly to your online bank and take care of business, 24/7. Transaction speed: Online bank sites generally execute and confirm transactions at or quicker than ATM processing speeds. Efficiency: You can access and manage all of your bank accounts, including IRAs, CDs, even securities, from one secure site. Effectiveness: Many online banking sites now offer sophisticated tools, including account aggregation, stock quotes, rate alerts and portfolio managing programs to help you manage all of your assets more effectively. Most are also compatible with money managing programs such as Quicken and Microsoft Money.
