2. Biographical Information
June 18, 1926 – August 18, 2001
Was a businessman
Initiated the Zero Defects Program
Started a management consulting group
His first book was called “Quality is Free”
3. Crosby’s Contributions
Zero Defects Program
1. Quality is conformance to requirements
2. Defect prevention is preferable to quality
inspection and correction
3. Zero Defects is the quality standard
4. Quality is measured in monetary terms
4. Think about it…
“People are conditioned to believe that
error is inevitable. We not only accept
error, we anticipate it.”
“Quality is Free”
Philip B. Crosby
5. References
Mike Richman (2006). “The Quest for Zero
Defects”. Retrieved from
http://www.qualitydigest.com/april05/articles/
05_article.shtml
Wikipedia (2013). “Philip B. Crosby”. Retrieved
from
http://en.wikipedia.org/wiki/Philip_B._Crosby
Phillip H. Williams (2010). “Zero Defects: What
Does It Achieve? What Does It Mean?”.
Retrieved from
http://www.isixsigma.com/new-to-six-
sigma/sigma-level/zero-defects-what-does-it-
achieve-what-does-it-mean/
