From AI to Analytics

1 Jun 2020

Contenu connexe

Similaire à From AI to Analytics(20)


From AI to Analytics

  1. From AI to Analytics: Technology and the Public Sector
  2. From AI to Analytics: Technology and the Public Sector 2From AI to Analytics: Technology and the Public Sector 2 As governments work to transform and reshape public services, what are the technologies that can help? Robot Process Automation Artificial Intelligence Cloud Cyber Data Digital Twin Predictive Analytics Digital Transformation
  3. From AI to Analytics: Technology and the Public Sector 3From AI to Analytics: Technology and the Public Sector 3 Robot Process Automation RPA is a software tool that can replicate and automate transactional processes while improving process accuracy and speed. It enables organisations to free up capacity to tackle their tactical priorities, which is why it is a key technology for the public sector. Robots are Computer coded software Programmes that replace humans performing repetitive rules-based tasks Cross-functional and cross-application macros Robots are not Walking, talking auto-bots Physically existing machines processing papers Artificial intelligence or voice recognition and reply software
  4. From AI to Analytics: Technology and the Public Sector 4From AI to Analytics: Technology and the Public Sector 4 RPA opportunities in the public sector Central Government. Universal Credit and benefits calculations, tax calculations, anti-fraud checks, licensing applications processing. Local Government. Revenue collection, permit applications, incident reporting, case management, contract administration. Policing. Fixed penalty processing, intelligence reporting, crime reporting, firearms licence processing. Health. Coding, diagnostics, discharge processing, outpatient clinic outcomes. Education. Managing admissions and enrolments, student timetabling and estates utilisation, student finance management. Explore insights Report: The new machinery of government (See page 4 for a case study with the UK police force) Insight: The robots are waiting
  5. From AI to Analytics: Technology and the Public Sector 5From AI to Analytics: Technology and the Public Sector 5 Artificial Intelligence AI can perform complex tasks at a level often equal to or surpassing humans, at scale. The growing toolkit of AI (computer vision, natural conversation, and machines that learn over time) has the potential to enhance almost everything government does, from education and health care to policing and defence. Government can use AI to deliver human services in three main areas Predicting fraud and abuse Back-office Customer engagement Mission-focused Automating determination of eligibility Inspection and enforcement Setting up outcome-based programs Disease surveillance Addressing queries of caseworkers Personalising service delivery through machine learning Real-time language translation Addressing queries by chatbot Auto-filling application forms Integrating multiple programs Scheduling appointments Automating verification Automating documentation and reporting
  6. From AI to Analytics: Technology and the Public Sector 6From AI to Analytics: Technology and the Public Sector 6 An integrated AI strategy considers technology and management choices Explore insights Article: 6 areas for assessing AI readiness in government Article: AI augmented government Article: Crafting an AI strategy for government leaders Case Study: Using artificial intelligence to save money and improve patient care in an NHS Trust Vision What is our level of AI ambition Focus Where should we concentrate our AI investment? Success How will AI development create value Capabilities What do we need to execute our AI strategy? Management systems What systems will implement and manage AI Management What should operating, governance, and change management approaches be? Technology What platform data and other technical changes are needed? Management How will value be define/measured? How will ethics be addressed? Technology Which AI technologies and what level of human involvement are needed? WHAT IS INTEGRATED AI STRATEGY? Technology How should the tech stack, data, and scale-up be managed? Management What people, partners and organizational changes are needed? Technology How mature/complex are solutions? How will they be piloted and scaled? Management Which applications processes, or problems should we consider?
  7. From AI to Analytics: Technology and the Public Sector 7From AI to Analytics: Technology and the Public Sector 7 Digital Transformation Public sector organisations are embracing digital transformation to make it easier for citizens to interact with them. Whether it’s filing and paying taxes online, renewing a passport, or registering to vote – offering services online means they can be provided quicker and at a lower cost, saving citizens time and helping government get the most out of finite budgets. Government reimagined through digital can: Improve processes Engage talent across the organisation Drive new and value-generating service models for citizen
  8. From AI to Analytics: Technology and the Public Sector 8From AI to Analytics: Technology and the Public Sector 8 Digital Transformation Explore insights Article: Keeping pace? Government’s technology transformation Article: The digital citizen Perspective: Digital Government Transformation Leadership A digitally sophisticated leadership team that understands new age trends, technologies and their benefits is a game- changer in an organisation’s digital transformation. Strategy Have a roadmap to address all the key elements of digital transformation, then develop a clear strategy that moves beyond efficiency to focus on fundamental transformation of citizen services. Workforce development Digital skills go beyond mere technical ones. Look at new sources of talent and build a workplace that offers an experience in line with the aspirations of millennials. Culture Build a culture that allows room for risk-taking collaboration and innovation. Also learn to employ digital trends and technologies to reinforce such a culture. User focus A key tenant of digital delivery is to start with the user. Develop engagement plans for users that ‘attract’ ‘engage’ and ‘extend and employ inherently user-centric agile development methodologies’.
  9. From AI to Analytics: Technology and the Public Sector 9From AI to Analytics: Technology and the Public Sector 9 Data Public sector data is becoming more important for many reasons. Public pressure for transparency and accountability is mounting. Many are calling on governments to leverage data to gain greater insights and formulate better policies. And data can offer new ways to curb waste, fraud, and abuse, as well as to operate more efficiently and get more done with less. The importance of data in government Where can data help? • Effectiveness: “Do what we do better” • Efficiency: “Do more with less” • Fraud, waste and abuse: “Find and prevent leakage” • Transparency and citizen engagement: “Build trust” Why is data important? • Public demand for transparency and accountability • Increased access to large amounts of data • Responsibility of data security • Technology innovation and exponential disruptors driving added complexity • Changing citizen needs and preferences • Budget constraints driving the need for greater operational efficiency • Responsibility to limit fraud, waste and abuse
  10. From AI to Analytics: Technology and the Public Sector 10From AI to Analytics: Technology and the Public Sector 10 Explore insights Article: Turning public data to the public good Article: Data as an asset Article: The rise of data and AI ethics Article: Data tokenisation for government To be successful in this effort, leaders must have a nuanced understanding of the organisation’s current data culture, resources, and opportunities for improvement. By carefully selecting and implementing a data strategy and capitalising on victories, data leaders can position their organisations for success in making use of data as a valuable strategic asset. Where to begin: Defining a data strategy with success in mind How to implement a data strategy: Turning a document into a movement Tailor to the organisation’s unique needs and align with the overall mission and goals. Consider the human side: owners, stakeholders, analysts, and other users. Engage all parts of the organisation from day one. Keep it flexible. It is imperative to plan and establish a strategy that accounts for future changes. It’s helpful to start with high- visibility projects that draw on key components of the data strategy. You can improve the chances of a project’s success by developing partnerships across the organisation. Once the solution is deployed, everyone can declare victory. Success breeds success, and you should capitalise on every victory, pointing to them when making a budgetary case for additional resources, technologies, or capabilities. Data
  11. From AI to Analytics: Technology and the Public Sector 11From AI to Analytics: Technology and the Public Sector 11 Predictive Analytics Explore insights Insight collection: Analytics Article: Anticipatory government Case Study: Predictive analytics in health care ​The idea that government should focus more on preventing problems than just reacting to them is not new. Today, advances in predictive analytics allow more governments to work toward pre-empting problems. HOW CAN PREDICTIVE ANALYTICS BE USED IN THE PUBLIC SECTOR? Reduce crime. Some global police forces are using AI to observe patterns in criminal activities and identify hotspots with a high incidence of crime, allowing for quicker interventions. Predict cyberattacks. Predictive analytics can sift through a large set of data to identify malicious code, anomalous patterns, and network threats to help predict cyberattacks. Counter terrorism. The European Union’s Horizon 2020 program launched an initiative called RED Alert, aimed at countering terrorism by monitoring social media conversations posted by extremists.
  12. From AI to Analytics: Technology and the Public Sector 12From AI to Analytics: Technology and the Public Sector 12 Cloud The cloud offers scope for a more responsive, flexible approach to delivering online services – enabling government departments to innovate in ways that were once beyond their reach. Now governments across the globe are adopting cloud-first policies to spur innovation and improve services for citizens, enabling cloud to become the foundation for emerging technologies such as AI, robotic process automation, and data analytics. COST SAVINGS TOP THE LIST OF GOVERNMENT ORGANISATIONS’ REASONS TO MOVE TO THE CLOUD In your opinion, what are the priority factors driving your organisation’s adoption of cloud technologies? 8% 10% 14% 17% 18% 32% 34% 34% 34% 42% 43% 45% Source: Government business Council and Deloitte, channeling the cloud, December 2017 Note: N = 282 None of the above Other Growth of internet of things/devices Improvements in advanced analytics Potential for increase innovation Enhanced data security Data center consolidation Increase mission effectiveness Increase adaptability/flexibility Expanded data-sharing capabilities Improved organizational efficiency Cost reductions/savings
  13. From AI to Analytics: Technology and the Public Sector 13From AI to Analytics: Technology and the Public Sector 13 Five recommendations to move forward Introduce cloud-focused policies that go beyond location and vendor details to define and measure how all of the organisation’s policies will help it better accomplish its mission. Break data silos by making data more organised, standardised, and accessible across the agency. Focus on innovation capabilities enabled by cloud, and work with your cloud vendor to gain access to the right types of tools and capabilities. Understand and define the spectrum of identity access management and ask questions such as “who owns what data?” and “who can access it?” for each application. Understand the organisational changes the shift to cloud might demand and make a deliberate change management plan. Explore insights Guide: Cloud fluency guide Article: Cloud as innovation driver Article: The switch to cloud - how public services are becoming more agile and innovative Case Study: How Cloud technology is helping DVSA keep Britain’s roads safe 01 02 03 04 05
  14. From AI to Analytics: Technology and the Public Sector 14From AI to Analytics: Technology and the Public Sector 14 Cyber As the world becomes smaller, cyber is getting bigger. Cyber risk is at the centre of digital transformation. Understanding that is as transformative as cyber itself—and to be successful in this new era, organisations should embrace a “cyber everywhere” mentality. Cyber requires more executive attention, budget, prioritisation, people, tools, processes, governance, and overall collective thought. Cyber needs a leader with the authority to drive change. Cyber will require organisations to become more nimble, more flexible, and more collaborative as they work to secure their organisations, their employees, their customers, and partners. Data complexities will continue to challenge many organisations. Automation, speed, and insights will power the future of cyber. 01 02 03 04 05 FIVE RECOMMENDATIONS FOR TACKLING THE CYBER DEMANDS OF THE FUTURE
  15. From AI to Analytics: Technology and the Public Sector 15From AI to Analytics: Technology and the Public Sector 15 To make sure you are protecting what's most important to your business, ask yourself these key cyber questions: Explore insights Practical guide: Questions to ask yourself about cyber Article: Ransoming government Article: Why cybersecurity presents the public sector with an opportunity to innovate Report: The future of cyber survey Case Study: 24 hours inside a cyber attack How do we manage third party risk? What do we need to protect the most? Do we have the right skills? Do we have the appropriate security measures in place? What is our cyber risk management setup? Is cyber security embedded in our business? What is the likely threat? What if the worst happens?
  16. From AI to Analytics: Technology and the Public Sector 16From AI to Analytics: Technology and the Public Sector 16 Digital Twin Explore insights Article: Convergence of technology in government Article: Industry 4.0 and the digital twin Case Study: Policing 4.0 A digital twin is an evolving digital profile of the historical and current behaviour of a physical object or process that helps optimise business performance. It is the exact digital replica of a physical entity, bringing the benefits of digital analysis to the physical world. Health care: Optimisation of hospital life cycles. Urban development: Optimisation and risk- free testing. Police force: Develop insight on where to invest new resources. DIGITAL TWIN APPLICATIONS INCLUDE
  17. From AI to Analytics: Technology and the Public Sector 17 This publication has been written in general terms and we recommend that you obtain professional advice before acting or refraining from action on any of the contents of this publication. Deloitte LLP accepts no liability for any loss occasioned to any person acting or refraining from action as a result of any material in this publication. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London, EC4A 3HQ, United Kingdom. Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see to learn more about our global network of member firms. © 2020 Deloitte LLP. All rights reserved. Designed by CoRe Creative Services. RITM0468734