Overwhelmingly, we found that digital technologies are having a major impact on government: Three-fourths of the respondents told us that digital technologies are disrupting the public sector; nearly all (96 percent) characterised the impact on their domain as significant.

1. Improve
processes
Engagetalentacross
theorganization
Drivenewand
value-generating
servicemodels
forcitizens
Early
26%
ofsurveyedpublicsectorleaders
perceivedigitaltechnologiesto
bedisruptingthepublicsector...
Developing
60%
Maturing
13%
Early Developing Maturing
aresatisfiedwiththeirorganization’s
currentreactiontodigitaltrends....butonly
60%2% 13%
28%82% 5%
32%16% 14%
Early Developing Maturing
Strategy
Havearoadmaptoaddressallthekeyelementsofdigital
transformation,thendevelopaclearstrategythatmoves
beyondefficiencytofocusonfundamental
transformationofcitizenservices.
Leadership
Adigitallysophisticatedleadershipteamthatunderstands
new-agetrends,technologies,andtheirbenefitsisa
game-changerinanorganization’sdigitaltransformation.
Workforcedevelopment
Digitalskillsgobeyondmeretechnicalones.Lookatnewsourcesof
talentandbuildaworkplacethatoffersanexperienceinlinewiththe
aspirationsoftheMillennials.
Userfocus
Akeytenetofdigitaldeliveryistostartwiththeuser.Develop
engagementplansforusersthat“attract,”“engage,”and“extend,”and
employinherentlyuser-centricagiledevelopmentmethodologies.
Culture
Buildaculturethatallowsroomforrisk-taking,collaboration,
andinnovation.Alsolearntoemploydigitaltrendsand
technologiestoreinforcesuchaculture.
Whatdoesdigitallytransformedgovernmentlooklike?
It’sgovernmentreimaginedthroughdigitalsoasto—
Whyisdigitaltransformationnecessary?
Towhatextentdoyouperceive
digitaltechnologiesaredisrupting
thepublicsector?
Thetrendispervasiveacrosscountries...
...anddomains
Weclassifiedgovernmentorganizationsaccordingtotheirdigitalmaturity
Challengesvarydependingonthestageofdigitalmaturity
Sodoestheabilitytorespondtodigitaltrends
Lackofanoverallstrategy
Lackofunderstanding
Lackofentrepreneurialspirit,
willingnesstotakerisks
Toomanycompetingpriorities
Lackoforganizationalagility
Toomanycompetingpriorities
Insufficientfunding
Securityconcerns
Lackoforganizationalagility
Lackofanoverallstrategy
Toomanycompetingpriorities
Insufficientfunding
Securityconcerns
Insufficienttechnicalskills
Lackoforganizationalagility
Howmuchhasyourdomain
areabeenimpactedby
digitaltrends?
ofearly-stagerespondentssaytheylack
confidenceintheirorganization’sability
torespondtodigitaltrends.
Agree/stronglyagree(haveconfidence)
Disagree/stronglydisagree(lackconfidence)
Don’tknow/neitheragreenordisagree
Strategy,people,userfocus,andculturecanmakedigitaltransformationhappen
Readthefullreportonthejourneytodigitalgovernmentat
http://dupress.com/articles/digital-transformation-in-government
© 2015. For information, contact Deloitte Touche Tohmatsu Limited.
Don’tknow Notatall Moderateextent GreatextentSmallextent
NewZealand 21%9% 38% 33%
8% 48% 20%24%
23% 46% 21%5%
23%33% 33% 8%2%
Ireland
Canada
Belgium
Nordic
Global
UK
US
Australia
Malta
5%
23% 41% 18%5% 14%
19% 30% 24%6% 21%
16% 35% 18%8% 23%
19% 38% 15%7% 21%
14% 34% 16%9% 28%
18% 32% 12%11% 26%
Don’tknow Notatall Moderateextent GreatextentSmallextent
Info&communicationtechnology 8%4% 29% 58%
16% 37% 47%
29%6% 15% 44%6%
Highereducation
Education
Transportation
Internationalaffairs
Economicdevelopment
Global
Energy
Socialservices
Defense
1% 50% 31%3% 19%
2% 39% 37%2% 20%
5% 50% 25%20%
3% 37% 37%1% 23%
42%29% 26%4%
41% 30%2% 26%
6% 41% 31%2% 20%
2% 41% 30%1% 26%
2% 31% 38%7% 23%
Healthcare
Environment
Centralagency
Finance&revenue
Law&justice
18% 36% 46%
21% 44% 35%
22% 39% 39%
76% 41%
82%
Iamconfidentinmyorganization’sreadinesstorespondtodigitaltrends