Overview Panviva is a business process management software vendor that developed its SupportPoint Cloud solution to provide knowledge workers with easy access to the information they need to do their jobs right the first time, with less up-front training. SupportPoint Cloud improves overall business performance and customer satisfaction by reducing information complexity, improving compliance management, and enabling customer care, sales and marketing teams to deepen customer relationships and improve customer engagement. Table of Contents - About Panviva - Core Product/Service - Key Features - Unique Strengths - Industry & Market - Customer Case Study - Analyst Perspective - About the Research Analysts - Our Vendor Profile Methodology - About Demand Metric Vendor Profile Methodology Demand Metric Vendor Profiles combine analyst insight, customer perspective and vital statistics about vendors that are the subjects of these profiles. They provide the hype-free, need-to-know information about vendors at a glance, enabling more objective consideration of vendors and their offerings. Each vendor profile is the product of hours of analyst research, which typically includes interviews with vendor executives and established vendor clients. Demand Metric analysts use their experience and insight to ask the penetrating questions to fully expose vendor strengths and weaknesses. The resulting vendor profile is formatted in a consistent and accessible way, making it easy for readers to quickly grasp each vendors value proposition.

1. © 2006 - 2014 Demand Metric Research Corporation. All Rights Reserved.
Vendor Profile
January 2015
By: Clare Price, VP Research
With Kristen Maida, Research Analyst
Discipline: Customer Engagement
Category: Customer Advocacy & Loyalty

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About Panviva
Core Product/Service
Key Features
Unique Strengths
Industry & Market
13
14
15
About the Research Analysts
Our Vendor Profile Methodology
About Demand Metric
8
12
Customer Case Study
Analyst Perspective
TABLE OF CONTENTS
© 2014 Demand Metric Research Corporation. All Rights Reserved.

3. Overview: Panviva is a business process management software vendor that developed its SupportPoint Cloud solution to provide knowledge
workers with easy access to the information they need to do their jobs right the first time, with less up-front training. SupportPoint Cloud
improves overall business performance and customer satisfaction by reducing information complexity, improving compliance management, and
enabling customer care, sales and marketing teams to deepen customer relationships and improve customer engagement.
Offices Contact Information Key Facts & Figures
North American Headquarters
15 New England Executive Park
Burlington, MA 01803
United States
European Office
1200 Century Way
Thorpe Park Business Park
Colton, Leeds LS15 8ZA
United Kingdom
Panviva Pty Ltd
Level 1, 683 Burke Road
Camberwell, Victoria 3124
Australia
Website: www.panviva.com
Email: info@panviva.com
Phone (US): +1 (617) 778 2294
Year Founded/Location: 1996, Melbourne, Australia
Ownership: Private
Revenue Range: Private
Employees: 100+
Global Presence: Worldwide
Total Funding: Private
Industries: Healthcare, Telecom, Insurance, Financial Services
Customers: Accenture, ANZ Bank, BT, Delta Electricity, Health
Alliance, Health New England, Queensland Provincial
Government, Saint Mary’s Health Plans, Telstra, Vic Roads,
Westpac and multiple Blue Cross Blue Shield affiliates
ABOUT PANVIVA
Vendor Profile: Panviva

4. ABOUT THE RESEARCH ANALYSTS
© 2014 Demand Metric Research Corporation. All Rights Reserved.
Vendor Profile: Panviva
Kristen Maida, Senior Research Analyst – Demand Metric
Kristen has worked with Demand Metric for the past 4 years, learning about and gaining experience in all aspects of
the organization. She has developed job functions in almost every department to help with Demand Metric’s rapid
growth. Her specialties include: social media marketing, digital marketing, content marketing & management and
business process development.
Clare Price, VP Research– Demand Metric
Clare is an expert in marketing strategy, branding, strategic communications, sales enablement, social media marketing,
content marketing and leveraging marketing technologies. Clare is a former Gartner Research Director and helped
build their Internet Strategies Services division with clients such as Microsoft, IBM, HP, Cisco, Proctor & Gamble and
Wells Fargo. Her specialties include: brand strategy, brand development, customer acquisition and relationship
development, content and digital marketing strategy, sales enablement and social media marketing.

5. OUR VENDOR PROFILE METHODOLOGY
Demand Metric Vendor Profiles combine analyst insight, customer perspective and vital statistics about vendors that are the subjects of these
profiles. They provide the hype-free, need-to-know information about vendors at a glance, enabling more objective consideration of vendors
and their offerings.
Each vendor profile is the product of hours of analyst research, which typically includes interviews with vendor executives and established
vendor clients. Demand Metric analysts use their experience and insight to ask the penetrating questions to fully expose vendor strengths and
weaknesses. The resulting vendor profile is formatted in a consistent and accessible way, making it easy for readers to quickly grasp each vendors
value proposition.
Vendor Profile: Panviva

6. ABOUT DEMAND METRIC
Demand Metric is a global marketing research & advisory firm serving a membership community of over 38,000 marketing professionals, CEOs,
and business owners with advisory services, custom research & benchmarking reports, solution studies, consulting methodologies, training, and a
library of 500+ premium tools and templates.
Using Demand Metric resources, members complete projects faster and with greater confidence, boosting respect for the marketing team and
making it easier to justify needed resources. Our 1,000+ clients range from start-ups to members of the Global 1000. To discover how Demand
Metric can help you become more strategic, please visit us online at www.demandmetric.com
To download the rest of this report, become a Demand Metric member today!
Vendor Profile
© 2014 Demand Metric Research Corporation. All Rights Reserved.