Global 360, a leading provider is conducting an ongoing series of surveys on how businesses are using Microsoft SharePoint. The first survey , conducted in August 2010, had 886 participants. The latest iteration, from January 2011, included 830 responses. People familiar with SharePoint across many organizational roles and from multiple industries worldwide participated in the survey. The goal of the surveys is to: • Determine the breadth, depth, and trends of SharePoint usage in the market today • Understand how companies are driving value out of their implementations, and • Identify challenges related to their investment.

1. Survey Results:How Are Businesses Using SharePoint?Survey Update for January 2011

2. #SP2011Survey Mark Miller @EUSP Derek E. Weeks @weekstweets

3. 1700+ andYou. Thank You.

4. IT Pro 25% SharePoint Analyst 16% Developer 34% End User 14% Business Manager 5% Other 6% Your primary role with SharePoint?

5. Where are you located? 5% 8% 26% 47% 8% 2% 1% 4%

6. It is not the statistics that count

7. First Question

8. Question Are you currently using or considering using SharePoint within your organization?

9. Global 360 Survey Results Considering SharePoint = 4% Not considering SharePoint = 1% Own SharePoint and are using today (2003) = 4% Own SharePoint and are using today (2007) = 43% Own SharePoint and are using today (2010) = 44% Own SharePoint but do not have it deployed = 3%

10. Are you currently using or considering using SharePoint within your organization?

11. Ratio of 2007 to 2010 Deployments 5:7 2:3 1:1 2:1 3:7

12. Tweet #SP2011Survey SharePoint 2010 deployments grow5xsince August.

14. Question How widespread is the deployment and usage of SharePoint within your organization?

15. Global 360 Survey Results Aug-10 Jan-11 Using within team site or single SharePoint project site = 5% 10% Limited SharePoint sites ordepartmental use (1 to 3) = 11% 11% Several departments(4 or more) = 17% 22% Regionally by specific offices = n/a 7% Enterprise wide deployment of SharePoint = 67% 50%

16. How widespread is the deployment and usage of SharePoint within your organization?

17. Who has deployed SharePoint enterprise wide? Healthcare #1 Manufacturing #2 - Tie Consumer Packaged Goods / Retail #2 - Tie

18. Who has deployed SharePoint enterprise wide? 20% Using SP2010 37% Using SP2010 27% Using SP2010

19. Tweet #SP2011Survey 44% Consumer Packaged Goods & Retail are using SP2010

21. Question How are you currently using, or plan to use, your SharePoint investment?

22. Global 360 Survey Results Aug-10 Jan-11 Content Repository Only = 37.6 % 35.7% Enterprise Content Management = 54.4% 63.9% Portal and Web Content Management = 66.0% 74.9% Document Workflow = 67.2% 68.2% Business Process Management = 55.9% 58.0% Social, Community, Collaboration = n/a 52.5% Business Intelligence = n/a 55.9% Custom Applications = 44.83% 46.4%

23. How widespread is the deployment and usage of SharePoint within your organization?

24. 1999 2003 2007 2010 SP vsFileshare Search Manage Meta Data Find ability Development Platform CollaborationShare AcrossBusiness What is this thing?

25. 36% Content

26. Tweet #SP2011Survey 36% use SharePoint as a content repository

27. Tweet #SP2011Survey 58% of SharePoint users are connecting their content and processes

28. Tweet #SP2011Survey #1 CIO Priority: Improving Business Processes

29. Shedding its Image “go to place for content” “Where business gets done”

31. Question What do you believe is the most challenging issue with your SharePoint implementation?

32. Global 360 Survey Results Aug-10 Jan-11 Development time and effort required to build business applications = 30.0% 19.4% End User Adoption / Training = Other*17.5% Governance =Other * 15.5% Limited or Lack of SharePoint Strategy = Other *14.9% Lack of intuitive, easy to use interface = 21.0% 10.8% Managing multiple document workflows = 3.7% 6.6% Real time reporting and analytics on workflows or processes = 8.8% 5.2% Cost = n/a 4.6% Inability to manage role or skills based work assignments = 6.0% 3.0% Scalability = n/a 2.7% Other = 24.4% n/a

33. What do you believe is the most challenging issue with your SharePoint implementation?

34. Development Time and Effort Required to Build Business Applications #1

35. SharePoint Challenges: “It Takes a Village” IT Pro Governance SharePoint Analyst Lack of or Limited Strategy End User Adoption/ Training Developer Development Time Business Manager Lack of or Limited Strategy

36. Challenge #1 Development Time for Business Applications Challenge #2 User Adoption

37. The iGoogle Effect Users, Community, Speed, and You SharePoint’s Inconvenient Truth http://www.endusersharepoint.com/2010/12/07/sharepoint%E2%80%99s-inconvenient-truth/

39. Question Which statement best represents your opinion of the SharePoint user application experience?

40. Global 360 Survey Results August-10 Jan-11 SharePoint has a great user experience out-of-the-box and is adequate for our needs = 18% 24% SharePoint user experience is somewhat adequate but requires additional in-house design and development = 60% 62% SharePoint user experience is inadequate and requires third party products and services to improve the application interface = 8% 9% SharePoint user experience is inadequate but we don’t have the time or resources to invest in improvements = 10% 5% User experience is not important = 0% 0% No opinion = 4% n/a

41. Opinion of the user application experience?

42. Tweet #SP2011Survey 62% require additional in-house design for interfaces.

43. Needs work Needs work Needs work I love it. Needs work

45. Question What tool is primarily used when creating and modifying changes to your SharePoint workflows?

46. Global 360 Survey Results SharePoint Designer = 35% SharePoint Workflow (out of the box) = 18% 3rd Party Workflow or Process Modeling (Ascentn, Global 360, K2, Nintex) = 7% Visio and SharePoint Designer = 5% Visual Studio = 32% Other = 2%

47. Your primary for mapping business processes / workflow? SharePoint Analyst IT Pro SP Designer & OOTB tie Developer Visual Studio Business Manager End User

48. Your primary for mapping business processes / workflow? SharePoint Analyst SP Designer IT Pro SP Designer & OOTB tie Developer SP Designer and Visual Studio Business Manager SP Designer End User SP Designer

50. Question Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?

51. Global 360 Survey Results Aug-10 Jan-11 None = 11% 8% 1-25% = 38% 33% 25-50% = 24% 27% 50-75% = 18% 23% 75-100% = 9% 10%

52. 27% Do You Trust it That Much?

53. 33% say over half the documents in SharePoint are mission critical Tweet #SP2011Survey

54. Strategic value of SharePoint content Need for SharePoint business strategy?

55. Most Popular Third Party Tools Security and Rights Management Workflow/BPM Search/Analytics Records Management Classification/Taxonomy Archiving Back-up Support Social Computing Storage Management Data Migration Tools

57. Question How do you expose legacy or other application data to your SharePoint users?

58. Global 360 Survey Results * Aug-10 Jan-11 Access data through a separate native legacy/application interface = 31% 17% SharePoint Data is integrated into a different system and pulled by users from that system = 9% 10% Access all legacy and new data through a single, integrated user interface within SharePoint = 11% 6% External data is currently not available = 41% 31% Some legacy data is accessed through SharePoint = n/a 24% Other = 7% 11%

59. Exposing legacy or other application data?

60. Tweet #SP2011Survey 58% don’t have access to legacy or other application data through SharePoint portal.

61. Don’t Play the Dating Game with Your Users

62. Thank you. All survey participants will get the paper next week. The January 2011 survey paper will be available at the link below beginning Monday, February 7th. Want the August 2010 survey paper now? Visit http://www.global360.com/download/sharepoint-survey

63. Global 360 Process & Case Management for Microsoft Recognized BPM Market Leader 2000 Customers Globally