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LOOK, LISTEN AND
(MAYBE) SPEAK:
Reflection-in-action for work and for life
http://www.designative.info
@designative
UX Pol...
The Reflective Practitioner allows
himself to experience surprise,
puzzlement, or confusion in a
situation which he finds ...
He reflects on the phenomenon
before him, and on the prior
understandings which have been
implicit in his behaviour.
Schön...
What can you learn from this
experience?
What things would you do the
same or differently?
What similarities are there
bet...
What and how people eat?
How do people
move around?
How do people entertain themselves?
Don’t think (not just yet!), record it!
Talk about it!
Keep a dairy or journal
It’s not about the nail!
What I heard
vs
What I think you said
Really listening lets you hear subtext
and overtones. You can hear not just
what people are saying, but also the
way they ...
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
"Look, Listen, and Maybe Speak" at UX Poland 2015
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"Look, Listen, and Maybe Speak" at UX Poland 2015

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Have you ever asked someone their opinion about two options and their answer was “yes”? Or have you ever told someone to NOT do something and that was exactly what they did? Or have you ever heard from someone “you just don't get it, do you? If you don't know why I'm mad at you, I'm not going to be the one to tell you?” Then you should probably be listening more than speaking!

In this talk we will see examples of how empathy and awareness about cultural differences can help us communicate better at work and with friends and family. You will also see how important is to pay attention to the signs of non-verbal communication to improve your observation skills and help you learn from others (e.g.: customer interviews, usability testing, contextual inquiries, etc…).

And finally, you will learn to get better at learning from your own experience through the Reflection-in-Action framework.

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"Look, Listen, and Maybe Speak" at UX Poland 2015

  1. 1. LOOK, LISTEN AND (MAYBE) SPEAK: Reflection-in-action for work and for life http://www.designative.info @designative UX Poland 2015
  2. 2. The Reflective Practitioner allows himself to experience surprise, puzzlement, or confusion in a situation which he finds uncertain or unique. Schön, D. (1983) The Reflective Practitioner. How professionals think in action, London: Temple Smith.
  3. 3. He reflects on the phenomenon before him, and on the prior understandings which have been implicit in his behaviour. Schön, D. (1983) The Reflective Practitioner. How professionals think in action, London: Temple Smith.
  4. 4. What can you learn from this experience? What things would you do the same or differently? What similarities are there between this situation and others?
  5. 5. What and how people eat?
  6. 6. How do people move around?
  7. 7. How do people entertain themselves?
  8. 8. Don’t think (not just yet!), record it! Talk about it! Keep a dairy or journal
  9. 9. It’s not about the nail!
  10. 10. What I heard vs What I think you said
  11. 11. Really listening lets you hear subtext and overtones. You can hear not just what people are saying, but also the way they say it. Quesenbery, W, Brooks, K, (2010), Storytelling for User Experience: Crafting Stories for Better Design, Rosenfeld Media; 1st edition (April 15, 2010)

Have you ever asked someone their opinion about two options and their answer was “yes”? Or have you ever told someone to NOT do something and that was exactly what they did? Or have you ever heard from someone “you just don't get it, do you? If you don't know why I'm mad at you, I'm not going to be the one to tell you?” Then you should probably be listening more than speaking! In this talk we will see examples of how empathy and awareness about cultural differences can help us communicate better at work and with friends and family. You will also see how important is to pay attention to the signs of non-verbal communication to improve your observation skills and help you learn from others (e.g.: customer interviews, usability testing, contextual inquiries, etc…). And finally, you will learn to get better at learning from your own experience through the Reflection-in-Action framework.

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