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The Gurteen Knowledge Cafe David Gurteen Gurteen Knowledge Facilitating Learning Conversations 22 nd  May 2007
Begin with the end in mind ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introductions
David Gurteen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Speed Networking ,[object Object],[object Object],[object Object]
How do you Speed Network? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business is a Conversation
Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto ,[object Object],[object Object]
Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards.  Theodore Zeldin Conversation ,[object Object],[object Object]
KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto ,[object Object],[object Object]
Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another”  “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?
Dialogue ,[object Object],[object Object],[object Object],The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian
Principles of Dialogue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Dialogue is based on the work of the physicist David Bohm
Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception.  Would this not constitute a real revolution in culture. David Bohm, Physicist
Summary ,[object Object],[object Object],[object Object],[object Object]
The Knowledge Café Process
Background to Knowledge Cafe ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is a Knowledge Café? ,[object Object]
What are the objectives  of a K-Caf é ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Where is it used? ,[object Object],[object Object],[object Object]
When would a K-Café be run? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISN Knowledge Cafe Particular mention must be made to the concept of the "knowledge cafe". As pioneered by David and taught to my staff, it has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing.  Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization.  Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN.  Chris Pallaris, Chief Editor ISN, Zurich
What is the history? ,[object Object],[object Object],[object Object],[object Object]
How is it different from OST? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Is it a talking-shop? ,[object Object],[object Object]
Why is the K-Caf é  important? ,[object Object],[object Object],[object Object]
What does a K-Café  do for the individual? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What does a K-Café  do for the individual? ,[object Object],[object Object],[object Object],[object Object]
What resources are needed to run a K-Caf é? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What do you need in the room? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do you run one? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What's the process? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What subjects are covered? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is the Role of the Facilitator? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s the role of the individual? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do things work within the small groups? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How does the large group sit? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How does the whole group work? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How does the facilitator work with the whole group? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How do you record the outcomes of a K-Café? ,[object Object],[object Object],[object Object],[object Object]
What are the outcomes of a K-Caf é   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What other formats are there? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where can I learn more  about K-Cafés? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?
Lets run a Knowledge Cafe
The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?
Knowledge Sharing ,[object Object],[object Object],Peter Senge
Personal Reasons for Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to Knowledge Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Karl-Eric Sveiby
The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?
Discussion
www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

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Knowledge Cafe Workshop

  • 1. The Gurteen Knowledge Cafe David Gurteen Gurteen Knowledge Facilitating Learning Conversations 22 nd May 2007
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  • 7. Business is a Conversation
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  • 11. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?
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  • 14. Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist
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  • 22. ISN Knowledge Cafe Particular mention must be made to the concept of the "knowledge cafe". As pioneered by David and taught to my staff, it has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich
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  • 45. Lets run a Knowledge Cafe
  • 46. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?
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  • 50. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?
  • 52. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com