Affective Computing by Michal Shmueli-Scheuer, PhD, IBM Haifa Research Lab presented on Cognitive Systems Institute Group Speaker Series call 28 May 2015.
3. What is Affective Computing
Affective computing is the study and
development of systems and devices that
can recognize, interpret, process, and
simulate human affects (Wikipedia)
3
4. A Computer that has EQ
• monitors (one's
own?) and other
people's emotions
• uses emotional
information to
guide thinking
and behavior
4
Crowd Sensing Better Selling
Product Test Affective CRM
7. - “we had an accident. Please come fast.”
Sensing the stress in his voice, the
computer replied with a calm, soothing
voice
- “Sir, please calm down, we are on our
way”
and dispatched emergency forces to the
scene
8. Real-time emotion sensing from voice
Affect-aware Persona adaptation
Affect-aware Customized response
- “we had an accident. Please come fast.”
Sensing the stress in his voice, the
computer replied with a calm, soothing
voice
- “Sir, please calm down, we are on our
way”
and dispatched emergency forces to the
scene
9. - “… those refrigerators have been been
voted ‘Best Design’ of 2014” said the
computer
The customer frowned.
“… and they are environmentally
friendly”…
10. Real-time emotion sensing from video
Affect-aware Dynamic Argument adaptation
- “… those refrigerators have been been
voted ‘Best Design’ of 2014” said the
computer
The customer frowned.
“… and they are environmentally
friendly”…
11. Scenarios
Emotions in CRM Conversational agents Social Media Analytics Emotions in
Organizations
Emotions in Email, IM
Media and
Entertainment: focus
groups
Retail: store behavior Digital analytics Consumer Products:
market research, focus
groups
Automotive: mood
recognition
Education: attention
management
Healthcare Deception prevention