2. Integrated Order Management
Bulent Unsal – Business Development Manager
Jardar Olsen – Product Marketing Manager

3. What is Order Management?

4. Telemanagement Forum
eTOM – Level 1

5. Telemanagement Forum
eTOM – Level 2

6. Order Management
Business Problem
• Slow offer design and implementation
• Fragmented design process across organizations and
systems; compounded by complexity of convergent
services
• Time consuming and manual processes to test new
offers require coordination across systems and
organizations
• Limited ability to reuse existing work requiring new
orchestration plans for each new offer
• Long order cycle time
• Difficulty in creating complete and accurate orders
results in high order fallout
• Inability to decompose orders and provide
orchestration plans for complex service bundles
• Unable to confirm order status on-demand with limited
or no visibility to order delivery process
• In-flight customer revisions and cancellation requests
are resource intensive
• High OPEX due to service based silos
• Product and service based silos result in duplication of
functions and systems
• System integration, maintenance, and enhancement
costs escalate due to this duplication
© 2009 Oracle Corporation – Proprietary and Confidential 6

7. Order Management
Solution
• Oracle offers an end-to-end productized solution called “Integrated
Order Management” to help address the challenges of order
management.
• “Integrated Order Management” is a SOA based integration and
deployment accelerator that automates the order delivery flow across
best-in-class applications with productized integrations. The key
components of the solution are:
– Siebel CRM
– OSM – (Order and Service Management)
– PIM Product Data Hub
– AIA for Communications Process Integration Packs (PIPs)
• These are aided by the Oracle’s BRM and service fulfillment application suite.
© 2009 Oracle Corporation – Proprietary and Confidential 7

8. Order Management
Solution Benefits
• Fast offer design and implementation
• Simple design time integration with order
management provides end-to-end view required to
create and test offers
• Zero configuration offer introduction using new
combinations of existing products and services
• Short order cycle time
• Enhanced technical service qualification improves
order accuracy across all channels for all types of
orders
• Automatic decomposition of sales orders generates
unique orchestration plans for any offer or bundle
• On demand order status visibility for all channels
across the order lifecycle, including jeopardy and
exception management
• Compensation plans are automatically generated to
handle in-flight order revisions and cancellations
Oracle Order Management Results
• Fast offer launch • Lower OPEX
• Preventitive order fallout & faster recovery • Proven convergent platform orchestrates across
• Complete order lifecycle visibility existing systems preventing the need for costly new
• Lower cost in-flight changes
silos
• Reduced IT costs
• Productized integrations reduce initial and ongoing
support costs
© 2009 Oracle Corporation – Proprietary and Confidential 8

9. Deep Dive by Jardar Olsen

10. Sales Order
• Sky is the Limit Broadband – VOIP
– VoIP Service Bundle
• Basic VoIP
• VoIP 2 Channel Gateway
• VoIP Activation
– High Speed Internet Service Bundle
• Basic High Speed Internet
• High Speed Internet First Month Free Discount
• High Speed Internet Activation
– Motorola Modem

11. Process Flow
Order Delivery
CRM
Siebel
Order Capture
Management
Lifecycle
Order
OSM
Decompose order , Route
order components
Billing
BRM
Fulfill Billing
Service Fulfillment
UIM
OSM Inventory
Provisioning
ASAP / IPSA
Activation

12. Order Capture
© 2009 Oracle Corporation – Proprietary and Confidential 12

13. Order Capture – Line items
© 2009 Oracle Corporation – Proprietary and Confidential 13

14. OSM Product Details: Generating an Orchestration Plan
1. Determine Fulfillment
Functions
Sales Order
2. Determine Target
Systems 4. Generate Orchestration Plan
from executable order
components and Product Spec
3. Determine Processing dependencies
Granularity
5. Determine Start Date/Time
Decomposition
Orchestration Plan
Executable Order
Components
© 2009 Oracle Corporation – Proprietary and Confidential 14

15. Order Decomposition
Function System Order Granularity
InitiateBillingFunction[BRM-REZBDB][OrderGranularity]
InitiateBillingFunction[BRM-
InitiateBillingFunction
InitiateBillingFunction[BRM-VOIP][OrderGranularity]
InitiateBillingFunction[BRM-
Sky is the Limit Broadband – VoIP InitiateBillingFunction[BRM-REZBDB]
InitiateBillingFunction[BRM-
InitiateBillingFunction[BRM-VOIP]
InitiateBillingFunction[BRM-
© 2009 Oracle Corporation – Proprietary and Confidential 15

16. Dependencies
© 2009 Oracle Corporation – Proprietary and Confidential 16

17. Order Delivery
Typical Runtime Fulfillment Topology
General Ledger General Ledger
Provider 2
Provider 3
Provider 1
Billing
Billing
Billing
CRM Payment &&
Payment &
Payment &
Payment & Payment &
Payment
Order
Collections Fulfillment System Type = Billing
Collections
Collections
Collections
Collections
Collections
Capture
BRM-VOIP BRM-REZBDB BRM-BIZBDB
(VOIP Services) (Residential Broadband)
1 2 (Business Broadband)
Order Management
7
1 8 9 2
3
9 10 8 7 3
Provisioning 4 5
Provisioning 6
Provisioning
VoIP UK DSL DSL
PartnerInc
Provisioning
Provisioning
Provisioning
Shipping
Shipping
Provider 2
Provider 1
Provider 1
InHouse
Provider 1
Provider 2
Fulfillment Fulfillment Fulfillment
Provider 3
Service
Provider 1
Shipping
Shipping
WFM
CRM
Service
Activation Activation Activation
WFM
All
System System System
Fulfillment SystemDSL = Provisioning
VoIP UK Type DSL
Type = Type = Type =
Service WFM Shipping Network Network Inventory
Inventory DSL
In Scope AIA Integration Custom Integration
© 2009 Oracle Corporation – Proprietary and Confidential 17

18. Key Takeaways
© 2009 Oracle Corporation – Proprietary and Confidential 18

20. 2. ŞĐFRE
DÜNYADA