DigitasLBi and Sprint created a gesture-based, interactive retail experience called “Shop. Hands Free. In 3D.” that allows consumers to browse Sprint products and plans without touching a screen or clicking a mouse. It was unveiled earlier this year -- over a three-day period, the conversion rate (emails captured) of participants was over 69 percent. Hear from Sprint and the DigitasLBi architect behind ‘Shop. Hands Free. In 3D’ for the narrative behind this new way for Sprint customers and prospects to interact with the brand that is entertaining and deeply engaging.
2. CASE STUDY: SHOP. HANDS-FREE. IN 3D.
Susan J. Pennington
Itai Asseo
Digital Evolution Manager
VP, Digital Innovation
Overland Park, KS
New York, NY
@digitai79
3. WHY EXPLORE EMERGING TECHNOLOGY
ON THE RETAIL FLOOR?
US$ Billions
$1,470
$1,574
$1,574
$1,437
$1,494
$1,609
$1,667
$1,667
$1,551
$1,412
$1,290
$1,164
$231
$261
$290
$319
$345
$391
Source: Forrester Research
Web-Influenced Retail Sales
Forecast 2012 to 2017 (US)
[SP]
Much more than replacing paper with pixelsOmnichannel imperativeAdapt to empowered customersBridge offline/online
[IA]
about the tech
showing up on phones and laptop
radical change from mouse and keyboard - 3D space
HP / Samsung /MSFT
As disruptive as the mouse
[IA]
[IA]
[SP]
Get around the friction
Can people shop using this technology
Nascar - safe playground (ready-made motivated audience)[IA]
set up video
video
[IA]
Over 150 opt-in requests per event
69% conversion rate
Over 3.5 hours/day of engagement time (average about 3 minutes per user)
Over 2000 impressions per event
[SP]
Positives: technology stability, costMeh: analytics, intuitive, rep timeNegatives: current flat UI
Lessons for retail
Came down to estimating the customers and stakeholder tolerances among play, browse, and transact zones