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MASTERCLASS
Kenneth Kinney
VP MARKETING & DIGITAL STRATEGY,
AI MEDIA GROUP
CHICAGO, IL ~ JUNE 20 - 21, 2019 | DIGIMARCONMIDWEST.COM
#DigiMarConMidwest
Digital Strategy
Master Class
The most successful digital leaders are those Marketers who know how to navigate the
existing landscape and opportunities to acquire and connect with customers. As new tech
and channels emerge, others opportunities emerge even more quickly for connecting
existing channels using proven strategies that maximize marketing ROI, cut through the
noise and clutter of advertising, leverage best practices in data-driven marketing, and help
your business grow. This fast-paced session will help you keep up-to-speed with the latest
industry strategies, insights, trends, and predictions for successful current and future digital
marketing tactics.
Digital Strategy Master Class
CHALLENGES
Challenges ahead….
NOISE
YOU’RE LIKELY
FOCUSED ON….
Leads and Sales
BRAND
DIFFERENTIATION
Why?Why Buy One vs. the Other? 95% of purchase decision-making
takes place in the subconscious
mind.
— Gerald Zaltman, Harvard
Business School, “How Customers
Think”
“As you might imagine, our brains
are adept at filtering out irrelevant
information. Emotion gets out
attention through our senses-which
then influence out decision-making
processes. Brands that create an
emotional connection to
consumers are much stronger than
those that don't- it's as simple (and
complicated) as that.”
“When we brand things, our brains
perceive them as more special and
valuable than they actually are.”
― Martin Lindstrom, author of
“Brand Sense” and “Buyology:
Truth and Lies About Why We Buy
and the New Science of Desire”
If you took off the logo, then would
people know your brand?
What is your differentiator? Not only is
this a question about the quality of
your content marketing but it’s also a
Brand vs. Non Brand strategy for your
paid media and advertising.
The Differentiator
When You Think Coffee Near Me You Think….
The Power of Brand
THINK SMALLER
Hyper Think Your Near Me Strategy
CONTENT
Is Content Still King?
Content Marketing Strategy
In 2018, only 39% of
content marketers have a
documented content
marketing strategy. That
number, however, jumps to
65% among top performing
organizations.
- CMI & MarketingProfs
1. Adobe Creative Cloud (Adobe)
2. WordPress (Automattic)
3. Google Docs (Google)
4. Canva (Canva)
5. Drupal (Drupal Association)
6. SharePoint (Microsoft)
7. Sitecore Web Experience Manager (Sitecore)
8. Curata Curation Software (Curata)
9. InVision (InVision)
10. LiveChat (LiveChat Software)
Top 10 Content Marketing Tools based on
CabinetM data:
According to the Content Marketing
Institute and MarketingProfs, 75% of
content marketers report using
technology to gain insight into how
their content is performing, while only
56% use it to gain insight into audience
preferences and behavior.
Technology Stacks
BLOGS
Blogs
According to many estimates,
there are over 1.6 billion
websites in the world and
more than 500 million are
recognized as blogs.
The authors from those sites
account for over 2 million
blog posts daily.
• Why doesn’t your blog rank?
• Consistency
• Quality over Quantity
• Write to 1
• Problem solving
• Authentic
• Consider the author
Blogs
1. Go to a keyword ranker
2. Type in your competitors’ URL(s)
3. Look at what ranks high for them.
4. Look for a keyword that has a low search but high cost per
click.
5. Go to Google and search for the keyword. Read the
articles in the top 10 to see what is ranking. Also look at
11-20.
6. Write a much better article that solves problems for
customers and is better than your competitor’s blog post.
7. Solve a problem. Don’t write the longest blog post.
8. Email employees, publishers, influencers, and sites that
share your other posts. Ask them to link to it or share on
their social channels.
9. Get your employees to amplify your content.
10. Stop writing articles that suck!
Blogs
CONTENT
CLUSTERS
Content Clusters
Option 1
1. Pick a topic/overarching theme
2. Look at the keywords and define
your clusters
3. Build and create clustered
content around that overarching
theme
4. Create your pillar page and
optimize
5. Add links between the pillar and
cluster pages that drives traffic
eventually back to your pillar
page that converts
6. Optimize
7. Test
8. Optimize again and again
Option 2
1. Pick a topic/overarching theme
2. Look at the keywords and define
your clusters
3. Find out which piece of your
current content ranks the
highest, gets the most traffic,
and converts best
4. Build and create other pieces of
content around that pillar piece
that supports the pillar content
5. Add links between the pillar and
cluster pages that drives traffic
eventually back to your pillar
page that converts best
6. Optimize
7. Test
8. Optimize again and again
Use the Northern Star to Avoid Content Shock
Take your top content and…..
1. Repurpose it
2. If audio or video, then transcribe
your content for audiograms,
blog posts, social posts, etc.
3. If it’s text, then make images or
video of your content
4. Integrate this content into your
stories and your ads (yes, you’re
ads)
5. Share it as micro content
6. Have influencers share micro
content
7. Have employees share micro
content
8. Share it again multiple times a
year
EMAIL
MARKETING
Email Marketing
• Daily average number of emails for office workers:
• Receives – 121; sends - 40
• Percent of professionals name email as their favorite
mode of communication: 86%
• Read on mobile devices: 66%
• Considered spam: 49.7%
• Average open rate for email sent in North America:
34.1%
• Mobile open rate in U.S. for marketing email: 13.7%
• Desktop open rate in U.S. for marketing email: 18%
• Average open rate for political emails: 22.8%
• Average length of subject line for the highest read rate:
61 to 70 characters
• The top day for email volume is Cyber Monday.
• Percent of mobile users who read an email based on its
subject line: 33%
Why do you
design emails
using this?
When you read
them with this?
Email Marketing
• Build your 1st party
email lists
• Don’t spam
• Be a Publishing House
PODCASTS
Podcasts
According to one estimate by
Edison Research, there are over
660,000 podcast shows.
As of February of 2018, there
were over 28 million episodes.
45% of podcast listeners have a
household income of over $75K.
SHAMELESS PLUG
VIDEO
Video and YouTube
• 1st YouTube video – April
23, 2005
• 400 hours of video are
uploaded every minute
• # of people who use
YouTube – 1,300,000,000
• Almost 5 billion videos are
watched on Youtube every
single day.
SOCIAL MEDIA
4Chan: 22 million
Airbnb: 150 million users
Facebook: 2.320 billion users
Flickr: 90 million users
Google+: 111 million users (RIP)
Instagram: 1bn users
LinkedIn: 610 million users
MySpace: 15 million users
Periscope: 10 million users
Pinterest: 250 million users
Reddit: 542 million users
Snapchat: 186 million daily users
Twitter: 326 million users
Wechat: 1.12 billion users
Weibo: 600 million users
WhatsApp: 900 million users
Youtube: 1.5 billion users
#nonewsocialmediachannelsplease
Generally speaking,
only ½ of 1% are
sharing your content.
Caring Is Not Sharing?
Facebook Pixel
What are your competitors doing?
DOES INFLUENCER
MARKETING
WORK?
Who Are Influencers?
ORM
Reputation and Social Listening
Will it affect lead generation and sales?
Should you be listening?
• Sprinklr
• Hootsuite
• Sprout
• Spredfast
or
Does reputation matter?
• Reputation.com
• Reputation Management Consultants
• Birdeye
• Podium
EMPLOYEE
ENGAGEMENT
WHO IS THE
HERO?
Heroes
PAID MEDIA
Track Leads! Not Clicks!
Don't optimize traffic. Optimize traffic that converts.
What do channels
teach us?
CONTEXT
Think When Appropriate
• Attention
• Ad recall
• Less negative reaction
• Less waste
• Brand perception
• Sales response
• How the brain processes
• Targeted mindset
• Emotion
• Priming
• The halo effect
THE JOURNEY
• Education
• Luxury Automotive
• Retail
Touches to convert by industry
• Education
• Luxury Automotive
• Retail
Days to convert by industry
Your customer took the road more optimized….
Let Data Remove Bias
Look to the Far East
DIRECT
MARKETING
TACTICS
OPTIMIZATION
Still one of the most underutilized
tactics for digital marketers to increase
leads and sales
Optimize, Optimize, Optimize
• Leave them with a softer message
in order to further CONNECT to
your brand
• Show them your charitable causes
• Link them to premium content
• Profile employees
• If you have to upsell, then make it a
very soft upsell
Optimize Thank You Pages
ATTRIBUTION
Modeling • First Click
• Last Click
• Linear
• Time Decay
• Position
Model
MEASUREMENT
What are you really measuring?
MARTECH
AI and MACHINE
LEARNING
AI and Machine Learning
TV and VIDEO
Time with Media
How We’ve Considered TV
TV Spend
Spending More on Digital Video
Average % Digital Video Allocation
Game Changer for Video
Turf War
TV Buyers
• Scale
• Reach
• Big screen content
• Negotiating power
Digital buyers:
• Data
• Targeting
• Integration with other digital marketing
efforts
DATA
Data Challenges Ahead
Gig = 1 Brick
Data Produced per Day in 2018 = 33 Zettabytes
3.873 Great Walls of China per day
How Much Data
1 kilobyte = 1,000
1 megabyte = 1,000,000
1 gigabyte =1,000,000,000
1 terabyte = 1,000,000,000,000
1 petabyte = 1,000,000,000,000,000
1 exabyte = 1,000,000,000,000,000,000
1 zettabyte 1,000,000,000,000,000,000,000
How Clean Is Your Data?Data
If your data isn’t clean and accurate,
then it will significantly disrupt your
ability to measure campaign success
and/or failure.
How Clean Is Your Data?
AUDIENCE
TARGETING
You have to know the
audience you’re
targeting….but dive in
much deeper than
personas.
Targeting
BRAND/
PUBLISHER
Think Like a….
VOICE
Voice
CAUSE
Find a Cause
that Matters
Find a Cause
that Matters
TEAMS
Digital Marketing Team’s Got Talent?
SILOS
Your customers don’t exist in silos.
Why do your marketing and
advertising efforts?
Omni
HOW MANY
VIEWS OF YOU
LEARN
Google Trend Data Is for….
Marketers Must Get Smarter
Today’s Digital Marketer needs to become an expert in:
SEO, SEM, PPC Advertising, ORM, Social Media, Call
Intelligence, Data, AI and Machine Learning, Website
Development, Graphic Design, Video Design, Campaign
Management, Budgeting, Forecasting, Content, Email,
Influencer, Affiliate, Mobile, CRO, Audio, Chat, AR/VR,
Targeting, TV, Data Mining, Link Building, List Building,
Analytics, Tech Stacks and Automation Tools, Customer
and Digital Experience, Branding, PR, Ad Copy, Project
Management, Campaign Ops, Whatever product or
service your brand actually sells, etc., etc., etc.
And then there’s what’s really important to learn….YOUR
CUSTOMER
PROBLEM
SOLVING
What problems
are you as a
brand and as a
marketer trying
to help solve for
your customer….
….when we know that
those problems are
actually more complex
like this?
So why do we
look at our
customers like
this?
CUSTOMER
CENTRIC
SEO
Focus more on User Experience than Title tags
Replace….
….with
Challenge
The most important
thing that you should
do today for every
marketing effort you
make is to FOCUS on
your customer. Help
them solve problems.
OBSESS on it.
ASharksPerspective.com
Kenneth Kinney
VP of Marketing and Digital Strategy,
Ai Media Group (aimediagroup.com)
Host of “A Shark’s Perspective”
Marketing Podcast
asharksperspective.com
/KennethKinney
@Kennethkinney
@asharksperspective
THANK
YOU!
Digital Strategy Master Class - Kenneth Kinney, AI Media Group

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Digital Strategy Master Class - Kenneth Kinney, AI Media Group

  • 1. MASTERCLASS Kenneth Kinney VP MARKETING & DIGITAL STRATEGY, AI MEDIA GROUP CHICAGO, IL ~ JUNE 20 - 21, 2019 | DIGIMARCONMIDWEST.COM #DigiMarConMidwest Digital Strategy Master Class
  • 2. The most successful digital leaders are those Marketers who know how to navigate the existing landscape and opportunities to acquire and connect with customers. As new tech and channels emerge, others opportunities emerge even more quickly for connecting existing channels using proven strategies that maximize marketing ROI, cut through the noise and clutter of advertising, leverage best practices in data-driven marketing, and help your business grow. This fast-paced session will help you keep up-to-speed with the latest industry strategies, insights, trends, and predictions for successful current and future digital marketing tactics. Digital Strategy Master Class
  • 6.
  • 10. Why?Why Buy One vs. the Other? 95% of purchase decision-making takes place in the subconscious mind. — Gerald Zaltman, Harvard Business School, “How Customers Think” “As you might imagine, our brains are adept at filtering out irrelevant information. Emotion gets out attention through our senses-which then influence out decision-making processes. Brands that create an emotional connection to consumers are much stronger than those that don't- it's as simple (and complicated) as that.” “When we brand things, our brains perceive them as more special and valuable than they actually are.” ― Martin Lindstrom, author of “Brand Sense” and “Buyology: Truth and Lies About Why We Buy and the New Science of Desire”
  • 11.
  • 12. If you took off the logo, then would people know your brand? What is your differentiator? Not only is this a question about the quality of your content marketing but it’s also a Brand vs. Non Brand strategy for your paid media and advertising. The Differentiator
  • 13. When You Think Coffee Near Me You Think….
  • 14. The Power of Brand
  • 16. Hyper Think Your Near Me Strategy
  • 19.
  • 20. Content Marketing Strategy In 2018, only 39% of content marketers have a documented content marketing strategy. That number, however, jumps to 65% among top performing organizations. - CMI & MarketingProfs
  • 21. 1. Adobe Creative Cloud (Adobe) 2. WordPress (Automattic) 3. Google Docs (Google) 4. Canva (Canva) 5. Drupal (Drupal Association) 6. SharePoint (Microsoft) 7. Sitecore Web Experience Manager (Sitecore) 8. Curata Curation Software (Curata) 9. InVision (InVision) 10. LiveChat (LiveChat Software) Top 10 Content Marketing Tools based on CabinetM data:
  • 22. According to the Content Marketing Institute and MarketingProfs, 75% of content marketers report using technology to gain insight into how their content is performing, while only 56% use it to gain insight into audience preferences and behavior. Technology Stacks
  • 23. BLOGS
  • 24. Blogs According to many estimates, there are over 1.6 billion websites in the world and more than 500 million are recognized as blogs. The authors from those sites account for over 2 million blog posts daily.
  • 25. • Why doesn’t your blog rank? • Consistency • Quality over Quantity • Write to 1 • Problem solving • Authentic • Consider the author Blogs
  • 26. 1. Go to a keyword ranker 2. Type in your competitors’ URL(s) 3. Look at what ranks high for them. 4. Look for a keyword that has a low search but high cost per click. 5. Go to Google and search for the keyword. Read the articles in the top 10 to see what is ranking. Also look at 11-20. 6. Write a much better article that solves problems for customers and is better than your competitor’s blog post. 7. Solve a problem. Don’t write the longest blog post. 8. Email employees, publishers, influencers, and sites that share your other posts. Ask them to link to it or share on their social channels. 9. Get your employees to amplify your content. 10. Stop writing articles that suck! Blogs
  • 28. Content Clusters Option 1 1. Pick a topic/overarching theme 2. Look at the keywords and define your clusters 3. Build and create clustered content around that overarching theme 4. Create your pillar page and optimize 5. Add links between the pillar and cluster pages that drives traffic eventually back to your pillar page that converts 6. Optimize 7. Test 8. Optimize again and again Option 2 1. Pick a topic/overarching theme 2. Look at the keywords and define your clusters 3. Find out which piece of your current content ranks the highest, gets the most traffic, and converts best 4. Build and create other pieces of content around that pillar piece that supports the pillar content 5. Add links between the pillar and cluster pages that drives traffic eventually back to your pillar page that converts best 6. Optimize 7. Test 8. Optimize again and again
  • 29. Use the Northern Star to Avoid Content Shock Take your top content and….. 1. Repurpose it 2. If audio or video, then transcribe your content for audiograms, blog posts, social posts, etc. 3. If it’s text, then make images or video of your content 4. Integrate this content into your stories and your ads (yes, you’re ads) 5. Share it as micro content 6. Have influencers share micro content 7. Have employees share micro content 8. Share it again multiple times a year
  • 31. Email Marketing • Daily average number of emails for office workers: • Receives – 121; sends - 40 • Percent of professionals name email as their favorite mode of communication: 86% • Read on mobile devices: 66% • Considered spam: 49.7% • Average open rate for email sent in North America: 34.1% • Mobile open rate in U.S. for marketing email: 13.7% • Desktop open rate in U.S. for marketing email: 18% • Average open rate for political emails: 22.8% • Average length of subject line for the highest read rate: 61 to 70 characters • The top day for email volume is Cyber Monday. • Percent of mobile users who read an email based on its subject line: 33%
  • 32. Why do you design emails using this?
  • 33. When you read them with this?
  • 34. Email Marketing • Build your 1st party email lists • Don’t spam • Be a Publishing House
  • 36. Podcasts According to one estimate by Edison Research, there are over 660,000 podcast shows. As of February of 2018, there were over 28 million episodes. 45% of podcast listeners have a household income of over $75K.
  • 37.
  • 39. VIDEO
  • 40. Video and YouTube • 1st YouTube video – April 23, 2005 • 400 hours of video are uploaded every minute • # of people who use YouTube – 1,300,000,000 • Almost 5 billion videos are watched on Youtube every single day.
  • 42. 4Chan: 22 million Airbnb: 150 million users Facebook: 2.320 billion users Flickr: 90 million users Google+: 111 million users (RIP) Instagram: 1bn users LinkedIn: 610 million users MySpace: 15 million users Periscope: 10 million users Pinterest: 250 million users Reddit: 542 million users Snapchat: 186 million daily users Twitter: 326 million users Wechat: 1.12 billion users Weibo: 600 million users WhatsApp: 900 million users Youtube: 1.5 billion users #nonewsocialmediachannelsplease
  • 43. Generally speaking, only ½ of 1% are sharing your content. Caring Is Not Sharing?
  • 44.
  • 46. What are your competitors doing?
  • 49. ORM
  • 50. Reputation and Social Listening Will it affect lead generation and sales? Should you be listening? • Sprinklr • Hootsuite • Sprout • Spredfast or Does reputation matter? • Reputation.com • Reputation Management Consultants • Birdeye • Podium
  • 52.
  • 56. Track Leads! Not Clicks! Don't optimize traffic. Optimize traffic that converts.
  • 59. Think When Appropriate • Attention • Ad recall • Less negative reaction • Less waste • Brand perception • Sales response • How the brain processes • Targeted mindset • Emotion • Priming • The halo effect
  • 61. • Education • Luxury Automotive • Retail Touches to convert by industry
  • 62. • Education • Luxury Automotive • Retail Days to convert by industry
  • 63. Your customer took the road more optimized….
  • 65. Look to the Far East
  • 67.
  • 69. Still one of the most underutilized tactics for digital marketers to increase leads and sales Optimize, Optimize, Optimize
  • 70. • Leave them with a softer message in order to further CONNECT to your brand • Show them your charitable causes • Link them to premium content • Profile employees • If you have to upsell, then make it a very soft upsell Optimize Thank You Pages
  • 72.
  • 73. Modeling • First Click • Last Click • Linear • Time Decay • Position Model
  • 75. What are you really measuring?
  • 77.
  • 79. AI and Machine Learning
  • 84. Spending More on Digital Video
  • 85. Average % Digital Video Allocation
  • 86.
  • 88. Turf War TV Buyers • Scale • Reach • Big screen content • Negotiating power Digital buyers: • Data • Targeting • Integration with other digital marketing efforts
  • 89. DATA
  • 91. Gig = 1 Brick Data Produced per Day in 2018 = 33 Zettabytes 3.873 Great Walls of China per day How Much Data 1 kilobyte = 1,000 1 megabyte = 1,000,000 1 gigabyte =1,000,000,000 1 terabyte = 1,000,000,000,000 1 petabyte = 1,000,000,000,000,000 1 exabyte = 1,000,000,000,000,000,000 1 zettabyte 1,000,000,000,000,000,000,000
  • 92. How Clean Is Your Data?Data
  • 93. If your data isn’t clean and accurate, then it will significantly disrupt your ability to measure campaign success and/or failure. How Clean Is Your Data?
  • 95. You have to know the audience you’re targeting….but dive in much deeper than personas. Targeting
  • 98. VOICE
  • 99. Voice
  • 100. CAUSE
  • 101. Find a Cause that Matters
  • 102. Find a Cause that Matters
  • 103. TEAMS
  • 105. SILOS
  • 106. Your customers don’t exist in silos. Why do your marketing and advertising efforts?
  • 107. Omni
  • 109.
  • 110.
  • 111. LEARN
  • 112. Google Trend Data Is for….
  • 113. Marketers Must Get Smarter Today’s Digital Marketer needs to become an expert in: SEO, SEM, PPC Advertising, ORM, Social Media, Call Intelligence, Data, AI and Machine Learning, Website Development, Graphic Design, Video Design, Campaign Management, Budgeting, Forecasting, Content, Email, Influencer, Affiliate, Mobile, CRO, Audio, Chat, AR/VR, Targeting, TV, Data Mining, Link Building, List Building, Analytics, Tech Stacks and Automation Tools, Customer and Digital Experience, Branding, PR, Ad Copy, Project Management, Campaign Ops, Whatever product or service your brand actually sells, etc., etc., etc. And then there’s what’s really important to learn….YOUR CUSTOMER
  • 115. What problems are you as a brand and as a marketer trying to help solve for your customer….
  • 116. ….when we know that those problems are actually more complex like this?
  • 117. So why do we look at our customers like this?
  • 119.
  • 120.
  • 121. SEO Focus more on User Experience than Title tags
  • 124. Challenge The most important thing that you should do today for every marketing effort you make is to FOCUS on your customer. Help them solve problems. OBSESS on it.
  • 125.
  • 127. Kenneth Kinney VP of Marketing and Digital Strategy, Ai Media Group (aimediagroup.com) Host of “A Shark’s Perspective” Marketing Podcast asharksperspective.com /KennethKinney @Kennethkinney @asharksperspective
  • 128.