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The Yellow Papers Series




Humor,
                                           :)
Marketing,
and the Internet
How technological change has given humor
renewed purpose
Humor, Marketing and the Internet The Yellow Paper Series                                                                                    2




What if, despite all
the changes, the
true measure of
great digital work
were its emotive
power?


                                            I’m sure you’ll agree that it’s a very exciting   The link between emotive power and
                                            time be a part of the marketing industry.         business growth is clear. Science tells us
                                            It seems that each new day ushers in a            that emotion, not rational thought, is the
                                            groundbreaking new style of marketing,            gatekeeper for consumer behavior.
                                            a new approach or a new technology
                                            that just wouldn’t have been possible a           This paper is focused on humor alone,
                                            few years ago. Not even the terms we              the mainstay in our bag of emotive tricks.
                                            use to describe, debate and judge the             Most brands feature humor in their brand
                                            work—“participatory,” “social,” “interlinked”     attributes—perhaps as “a twinkle in the
                                            and “connective”—were in existence a              eye,” a “playful nature,” or something
                                            few years ago. Everything about digital           similar.
                                            marketing is new.
                                                                                              More specifically, what follows is all about
                                            But what if the most important attribute of       humor in the digital age of marketing: its
                                            truly great digital work weren’t something        renewed benefits; a glimpse at a brand
                                            new, but something retained from the past?        that manages to be funny on the web; an
                                            Something important that had been lost or         investigation into how social technologies
                                            forgotten in the midst of all these changes?      are impacting the way that we joke; and
                                            What if, despite all the change, the true         finally, a few pointers on how to ensure
                                            measure of great digital work were its            that your brand is in a position to take
                                            emotive power?                                    advantage of humor.
Humor, Marketing and the Internet The Yellow Paper Series                                                                                   3




                                                                                          Dennis Hurley is Creative Strategist at Tribal
                                                                                          DDB, Sydney. He is a digital strategist and
                                                                                          information architect with 10 years of industry
                                                                                          experience. He has a Masters Degree in
                                                                                          Design, having studied ubiquitous computing,
                                                                                          customization and semiotics.




                                            The Benefits of Humor
                                            Humor has been a vital part of marketing for a long time: The memorably witty “Think
                                            Small” print ad that DDB created for Volkswagen was made some five decades ago.
                                            However, with the changes in communication technology, humor carries a number of
                                            new benefits that have made it even more vital.

                                            Humor Helps Extend Your Reach. The first benefit of humor is the most well known.
                                            As we’re all aware, everyone on the web has the ability to quickly and easily share content
                                            with others. Humor puts your brand in the best position to benefit from that connectivity.
                                            It has the ability to earn large audiences through the amplifying effect of social
                                            connectivity. If you make your users laugh, your relationship with them will benefit and
                                            they will probably pass your creative on to their friends to make them laugh too, causing
                                            your message to spread virally.

                                            Humor Reduces Dependence on Incentives. We’re always doing our best to
                                            encourage our customers to engage with our brand. We fight tooth and nail to entice
                                            them to click here, there, and everywhere. There are many ways to coax them along,
                                            but humor is a great way to get a response without depending on giveaways or sacrificing
                                            margin. It’s a nice alternative to out-and-out bribery. If you make sure they’re enjoying
                                            what they’re doing and can keep them laughing, you’ll have enough of their attention to
                                            keep the experience flowing beautifully.

                                            Humor Can Be Used to Avert Potential Detractors. Humor’s ability to diffuse
                                            annoyance is vital at a time when genuine customer service is scarce yet consumers are
                                            able to broadcast their grievances to the planet. Brands are increasingly measuring their
                                            worth by what people are saying about them. Fred Reichheld of the Harvard Business
                                            Review has touted the Net Promoter Score (NPS), a simple customer satisfaction matrix,
                                            as “the one number you need to grow” in business. Humor, when used with sensitivity,
                                            has a redeeming quality that can help to lighten the mood and assuage grievances.

                                            Humor Reduces Dependence on Production Values. Effective digital strategy is
                                            more than just moving what you’ve done from one screen to another. We’re entering an
                                            era when your brand experience will need to be adapted to suit many different devices—
                                            and the experience across these devices will need to be coherently interlinked. Factors
                                            like speed, personalization and relevance to the user will become increasingly important.
                                            We’ll be looking for simpler, more direct ways to express brand identity—like with a quip
                                            within a text message.
Humor, Marketing and the Internet The Yellow Paper Series                                                                                                               4




                                                        A Brand with a Sense of Humor
                                                        One brand that recognizes the importance of humor in the digital era is Google.

                                                        Without humor Google would be a completely different company. Its mission “to
                                                        organize the world’s information and make it universally accessible and useful” is arguably
                                                        conducive to quite dry work.

                                                        Google has built its empire on being very performance oriented, efficient, fast, tech
                                                        based, and reliable—and is facing a whole new set of challenges today. To quote
                                                        Interbrand’s Best Global Brands 2009: “As the brand grows it has to deal with the
                                                        inevitable mistrust and ugliness ascribed to being a very large, diversified, and very
                                                        profitable company.”

                                                        Google has injected fun and humor into its personality to help counter these perceptions.
                                                        But how does it do it?

                                                        Google has executed dozens of enormous pranks—like the April Fools’ Day 2009 prank,
                                                        during which YouTube was upside-down. But Google’s success isn’t about size. In fact,
Searching Google for “the loneliest number” will make
                                                        it’s quite the opposite: it’s about being granular. It’s the way that the Google personality is
the calculator answer “1.” Similarly, searching for     so closely knitted into its products. A keen sense of humor lurks just beneath the surface.
“recursion” returns “Did you mean: recursion?”

                                                        Knowing that jokes are rarely as funny secondhand as they are firsthand, and that
                                                        taking one of many tiny jokes in isolation doesn’t give a full sense of their inexhaustible
                                                        sense of humor, let’s look at a fairly typical Google prank: a feature hidden in a rarely used
                                                        part of Google Chrome, a “Goats Teleported” column that appears only when a certain
                                                        combination of keys are held down.

                                                        Google treated this feature as if it were a software bug, announcing its existence by filing
                                                        a bug report in the official Google Code forum. Programmers flocked to the forum to play
                                                        along with the goat teleportation joke—flooding it with concerned comments about the
                                                        health and safety of the goats, customs fees and quarantine questions, one programmer
                                                        wondering if it is “possible to wear a goat suit and be teleported,” and another feigning
                                                        annoyance that his bedroom was filling with everyone else’s goats.




                                                               Google’s hidden feature triggered tributes from the public in various forms including, bootleg merchandise.


                                                                 This example is emblematic of the three attributes that really set Google’s approach
                                                                   apart: the humor is unexpectedly pervasive (it seems to be coming from the
                                                                      engineers and designers); the humor is stripped down to its bare bones, so
                                                                       the delivery feels effortless and spontaneous; and the tone of voice toggles
                                                                       between neutral and playful, as needed. These should be the attributes that
                                                                       define a brand with a sense of humor in the Internet age.
Humor, Marketing and the Internet The Yellow Paper Series                                                                                                             5




New Technologies,                                   So, what does humor look like in the                           that “allows users to participate in the
New Forms of Humor                                  Internet age?                                                  joke-telling process.”

                                                    As it happens, there is literature available                   Based on the understanding that these
Humor is a malleable concept that                   on this topic. Back in 2007, Limor Shifman                      new forms of humor are attributable to
has been changing form, content and                 of the University of Oxford published                          recent technological advancements (the
style in response to social, cultural and           a study in the International Journal of                        ability to manipulate photographs, the
technological trends since media’s                  Communications. He analyzed a huge                             ability to interact electronically), it seems
very beginnings. New communication                  volume of Internet-based comics and                            reasonable to assume that starting with
technologies not only influence humor,              categorized them by topic. With the help of                    technology- driven product breakthroughs
they make new styles of humor possible.             earlier studies, Shifman compiled a list of                    and working backward to discover comical
Every major new communications                      joke topics* and measured the prevalence                       uses of each would be a way to find new
technology in modern history has ushered            of each. The most relevant topics were,                        and notable forms of humor.
in a new genre of humor. Newspapers, for            unfortunately, off limits in the world of
example, because they are published and             marketing communications: sex (taboo),                         After observing the social bookmarking site
distributed rapidly and frequently, have            gender (taboo), and animals (unusable).                        reddit.com over the past few months, we
made it possible to satirize current world          Shifman’s study had a secondary purpose,                       drew up a table of what was discerned: the
events via cartoons. Television gave us the         which is more useful for our interests: to find                new capability (i.e., what we can now do
sitcom. The telephone provides the safe             ‘new’ forms of humor. He found two that                        because of new technology); the resultant
distance from which to make prank calls.            are now enjoying popularity on the web:                        behavior (i.e., how people take advantage of
                                                    manipulated photos and interactive humor                       that capability ); and a real-world example.



                                                      Technology-Driven                Resultant                         Real-World
                                                      Capability                       Behavior                          Example

                                                                                                                        The announcement of fake “breaking”
                                                                                       Creating a new identity for      news stories with the hope that they will
                                                                                       yourself                         be broadcast before fact-checkers pick
                                                                                                                        up on the hoax
                                                                                                                        A fake Twitter account was opened on
                                                                                       Assuming someone
                                                                                                                        behalf of Tupac Shakur, a long dead
                                                      Anonymity                        else’s identity
                                                                                                                        celebrity
                                                      Opens the door to new
                                                      forms of identity play                                            Believe it or not, there are people that
                                                                                       Regression                       spend all day trawling forums pretending
                                                                                                                        to be a kitten

                                                                                                                        Some sites allow people to anonymously
                                                                                       Oversharing                      share outrageous confessions, personal
                                                                                                                        text messages, and so on

                                                                                       Infiltration of situations
                                                                                                                        Flash mobs
                                                                                       in real life

                                                      Connectivity                                                      Greenpeace’s competition to name their
                                                      Opens the door to styles of      Infiltration of online            whale was flooded with visitors from
                                                      humor only made possible         destinations                     reddit.com who stuffed the poll with
                                                      by mass participation                                             votes for "Mister Splashy Pants"

                                                                                       Obscure/absurd common            Reddit’s competitive obsession with bacon
                                                                                       interests                        and narwhals

                                                                                                                        A photo that probably wasn’t intended
                                                                                       Manipulated photos
                                                                                                                        to be funny is given a harsh caption
                                                      Wider access to                                                   The 'Play'em Off, Keyboard Cat!' videos
                                                                                       Memes
                                                      creative tools                                                    on YouTube
                                                                                       Making the recipient the         Customized videos that make the
                                                                                       butt of the joke                 recipient the butt of the joke

                                                                                                                        Linkjacking: a link inexplicably leads to
                                                      Interactivity                    Bait-and-switch pranks           a Rick Astley song despite the link text
                                                      Requires the user to perform                                      promising something else
                                                      an activity that is additional
                                                      to reading, watching or                                           For a time, Googling “worst band in the
                                                                                       Hidden features (also
                                                      hearing                                                           world” would return the result "See results
                                                                                       known as Easter eggs)
                                                                                                                        for Creed"




*The topics were: sex, gender, animals, products and companies, mass media, children and teenagers, politics, computers and technology, sports,
specific people, ethnicity, transportation, habits, workplace and professions.
Humor, Marketing and the Internet The Yellow Paper Series                                              6




Conclusion and Action Points
Humor is an enormously important and beneficial aspect of brand marketing that has
been used quite successfully on the web by companies including Google. So, how do we
execute it well? In addition to the thought starters provided in the table above, here are a
handful of action points to serve as a guide.

Strategic Planning: Be Bold
By now you’ve grasped that technological change is changing the game, and fast.
You might even have seen large organizations, once-vital professions, or indeed, entire
industries permanently wiped out by the digital revolution. With all that going on around
us it’s only natural that we start taking digital seriously and implement fairly defensive
digital strategies. There may even be a whiff of fear. And it’s an easy progression from
fear or defensive strategies to “safe” but uncreative (and unfunny) work. Bear in mind that
progress is not possible without failure. Many digital strategists use analogies like “swinging
for a home run” or “drilling for oil”—the outcome is uncertain until the attempt has been
made. Be realistic about the likelihood of a project succeeding and take calculated risks,
as opposed to limiting creative.

Briefing and Production: Understand the Social Context
If they’re not doing so already, brands should undertake social media monitoring and trust
social media mavens. Ensure that efforts are made to understand the kinds of topics that
gain traction. It is much easier to steer an existing conversation into a fresh direction than
generate interest from nothing.

Test user friendliness. Humor requires you to keep your users sufficiently relaxed to enjoy
what they’re doing with you. Ensure that your products are tested thoroughly to eliminate
frustration in the user experience. Keep in mind also that people are most comfortable and
relaxed using digital tools that they are most familiar with.

After Launch: Know that Statistics are Only Half the Picture
Everything is measurable now, and it is very tempting to manage by statistics. Blinkered
adherence to optimization and best practices could eventually leave your business with a
cold and dry online presence. While I would agree that you should capture data wherever
possible, and that statistical measures make great KPIs, you need to be watching the right
statistics. Depending on your digital strategy you might want to consider something like the
aforementioned Net Promoter Score or the Three-factor Model of Enjoyment Experience, a
scale measuring the enjoyment of web experiences published in The Journal of Interactive
Marketing.




                                                                                                  :)
It’s a very exciting time to be in digital marketing. Those brands that embrace change will
enjoy new heights of creativity, inspiration, effectiveness and insight. Even our sense of
humor, a part of our nature that we don’t really question, is moving with the times. We do
know that humor is here to stay and that we can expect plenty more of it. Humor, like the
Internet, connects us all.
7




Sources:

Frederick F. Reichheld, The One Number You Need To Grow, Harvard
Business Review, 2003

Interbrand, Best Global Brands 2009, The Definitive Guide to the World‘s
Most Valuable Brands, www.interbrand.com, 2009

Lin, Aleck, Gregor, Shirley, and Ewing , Michael, Developing a Scale
to Measure the Enjoyment of Web Experiences, Journal of Interactive
Marketing, Autumn 2008

Palmer, Jerry, Taking Humor Seriously, Routledge,1994

Price, Paul, Unleashing Emotions for Business Growth,
DDB Yellow Paper, 2007

Shifman, Limor, Humor in the Age of Digital Reproduction: Continuity
and Change in Internet-Based Comic Texts, International Journal of
Communication, 2007




DDB Worldwide Communications Group Inc (www.ddb.com ) is one of the
world’s largest and most influential advertising and marketing services networks.
With more than 200 offices in over 90 countries, DDB provides creative business
solutions by its proprietary philosophy and process built upon the goal of
influence. DDB and its marketing partners create and deliver unique, enduring,
and powerful brand experiences for competitive advantage.

DDB is excited by ideas. We invite you to visit our website to share yours and
keep abreast of ours. We believe that creativity is the most powerful force in business
and that ideas get sharper with more minds rubbing against them.

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Ddb yp humor_mar2010

  • 1. The Yellow Papers Series Humor, :) Marketing, and the Internet How technological change has given humor renewed purpose
  • 2. Humor, Marketing and the Internet The Yellow Paper Series 2 What if, despite all the changes, the true measure of great digital work were its emotive power? I’m sure you’ll agree that it’s a very exciting The link between emotive power and time be a part of the marketing industry. business growth is clear. Science tells us It seems that each new day ushers in a that emotion, not rational thought, is the groundbreaking new style of marketing, gatekeeper for consumer behavior. a new approach or a new technology that just wouldn’t have been possible a This paper is focused on humor alone, few years ago. Not even the terms we the mainstay in our bag of emotive tricks. use to describe, debate and judge the Most brands feature humor in their brand work—“participatory,” “social,” “interlinked” attributes—perhaps as “a twinkle in the and “connective”—were in existence a eye,” a “playful nature,” or something few years ago. Everything about digital similar. marketing is new. More specifically, what follows is all about But what if the most important attribute of humor in the digital age of marketing: its truly great digital work weren’t something renewed benefits; a glimpse at a brand new, but something retained from the past? that manages to be funny on the web; an Something important that had been lost or investigation into how social technologies forgotten in the midst of all these changes? are impacting the way that we joke; and What if, despite all the change, the true finally, a few pointers on how to ensure measure of great digital work were its that your brand is in a position to take emotive power? advantage of humor.
  • 3. Humor, Marketing and the Internet The Yellow Paper Series 3 Dennis Hurley is Creative Strategist at Tribal DDB, Sydney. He is a digital strategist and information architect with 10 years of industry experience. He has a Masters Degree in Design, having studied ubiquitous computing, customization and semiotics. The Benefits of Humor Humor has been a vital part of marketing for a long time: The memorably witty “Think Small” print ad that DDB created for Volkswagen was made some five decades ago. However, with the changes in communication technology, humor carries a number of new benefits that have made it even more vital. Humor Helps Extend Your Reach. The first benefit of humor is the most well known. As we’re all aware, everyone on the web has the ability to quickly and easily share content with others. Humor puts your brand in the best position to benefit from that connectivity. It has the ability to earn large audiences through the amplifying effect of social connectivity. If you make your users laugh, your relationship with them will benefit and they will probably pass your creative on to their friends to make them laugh too, causing your message to spread virally. Humor Reduces Dependence on Incentives. We’re always doing our best to encourage our customers to engage with our brand. We fight tooth and nail to entice them to click here, there, and everywhere. There are many ways to coax them along, but humor is a great way to get a response without depending on giveaways or sacrificing margin. It’s a nice alternative to out-and-out bribery. If you make sure they’re enjoying what they’re doing and can keep them laughing, you’ll have enough of their attention to keep the experience flowing beautifully. Humor Can Be Used to Avert Potential Detractors. Humor’s ability to diffuse annoyance is vital at a time when genuine customer service is scarce yet consumers are able to broadcast their grievances to the planet. Brands are increasingly measuring their worth by what people are saying about them. Fred Reichheld of the Harvard Business Review has touted the Net Promoter Score (NPS), a simple customer satisfaction matrix, as “the one number you need to grow” in business. Humor, when used with sensitivity, has a redeeming quality that can help to lighten the mood and assuage grievances. Humor Reduces Dependence on Production Values. Effective digital strategy is more than just moving what you’ve done from one screen to another. We’re entering an era when your brand experience will need to be adapted to suit many different devices— and the experience across these devices will need to be coherently interlinked. Factors like speed, personalization and relevance to the user will become increasingly important. We’ll be looking for simpler, more direct ways to express brand identity—like with a quip within a text message.
  • 4. Humor, Marketing and the Internet The Yellow Paper Series 4 A Brand with a Sense of Humor One brand that recognizes the importance of humor in the digital era is Google. Without humor Google would be a completely different company. Its mission “to organize the world’s information and make it universally accessible and useful” is arguably conducive to quite dry work. Google has built its empire on being very performance oriented, efficient, fast, tech based, and reliable—and is facing a whole new set of challenges today. To quote Interbrand’s Best Global Brands 2009: “As the brand grows it has to deal with the inevitable mistrust and ugliness ascribed to being a very large, diversified, and very profitable company.” Google has injected fun and humor into its personality to help counter these perceptions. But how does it do it? Google has executed dozens of enormous pranks—like the April Fools’ Day 2009 prank, during which YouTube was upside-down. But Google’s success isn’t about size. In fact, Searching Google for “the loneliest number” will make it’s quite the opposite: it’s about being granular. It’s the way that the Google personality is the calculator answer “1.” Similarly, searching for so closely knitted into its products. A keen sense of humor lurks just beneath the surface. “recursion” returns “Did you mean: recursion?” Knowing that jokes are rarely as funny secondhand as they are firsthand, and that taking one of many tiny jokes in isolation doesn’t give a full sense of their inexhaustible sense of humor, let’s look at a fairly typical Google prank: a feature hidden in a rarely used part of Google Chrome, a “Goats Teleported” column that appears only when a certain combination of keys are held down. Google treated this feature as if it were a software bug, announcing its existence by filing a bug report in the official Google Code forum. Programmers flocked to the forum to play along with the goat teleportation joke—flooding it with concerned comments about the health and safety of the goats, customs fees and quarantine questions, one programmer wondering if it is “possible to wear a goat suit and be teleported,” and another feigning annoyance that his bedroom was filling with everyone else’s goats. Google’s hidden feature triggered tributes from the public in various forms including, bootleg merchandise. This example is emblematic of the three attributes that really set Google’s approach apart: the humor is unexpectedly pervasive (it seems to be coming from the engineers and designers); the humor is stripped down to its bare bones, so the delivery feels effortless and spontaneous; and the tone of voice toggles between neutral and playful, as needed. These should be the attributes that define a brand with a sense of humor in the Internet age.
  • 5. Humor, Marketing and the Internet The Yellow Paper Series 5 New Technologies, So, what does humor look like in the that “allows users to participate in the New Forms of Humor Internet age? joke-telling process.” As it happens, there is literature available Based on the understanding that these Humor is a malleable concept that on this topic. Back in 2007, Limor Shifman new forms of humor are attributable to has been changing form, content and of the University of Oxford published recent technological advancements (the style in response to social, cultural and a study in the International Journal of ability to manipulate photographs, the technological trends since media’s Communications. He analyzed a huge ability to interact electronically), it seems very beginnings. New communication volume of Internet-based comics and reasonable to assume that starting with technologies not only influence humor, categorized them by topic. With the help of technology- driven product breakthroughs they make new styles of humor possible. earlier studies, Shifman compiled a list of and working backward to discover comical Every major new communications joke topics* and measured the prevalence uses of each would be a way to find new technology in modern history has ushered of each. The most relevant topics were, and notable forms of humor. in a new genre of humor. Newspapers, for unfortunately, off limits in the world of example, because they are published and marketing communications: sex (taboo), After observing the social bookmarking site distributed rapidly and frequently, have gender (taboo), and animals (unusable). reddit.com over the past few months, we made it possible to satirize current world Shifman’s study had a secondary purpose, drew up a table of what was discerned: the events via cartoons. Television gave us the which is more useful for our interests: to find new capability (i.e., what we can now do sitcom. The telephone provides the safe ‘new’ forms of humor. He found two that because of new technology); the resultant distance from which to make prank calls. are now enjoying popularity on the web: behavior (i.e., how people take advantage of manipulated photos and interactive humor that capability ); and a real-world example. Technology-Driven Resultant Real-World Capability Behavior Example The announcement of fake “breaking” Creating a new identity for news stories with the hope that they will yourself be broadcast before fact-checkers pick up on the hoax A fake Twitter account was opened on Assuming someone behalf of Tupac Shakur, a long dead Anonymity else’s identity celebrity Opens the door to new forms of identity play Believe it or not, there are people that Regression spend all day trawling forums pretending to be a kitten Some sites allow people to anonymously Oversharing share outrageous confessions, personal text messages, and so on Infiltration of situations Flash mobs in real life Connectivity Greenpeace’s competition to name their Opens the door to styles of Infiltration of online whale was flooded with visitors from humor only made possible destinations reddit.com who stuffed the poll with by mass participation votes for "Mister Splashy Pants" Obscure/absurd common Reddit’s competitive obsession with bacon interests and narwhals A photo that probably wasn’t intended Manipulated photos to be funny is given a harsh caption Wider access to The 'Play'em Off, Keyboard Cat!' videos Memes creative tools on YouTube Making the recipient the Customized videos that make the butt of the joke recipient the butt of the joke Linkjacking: a link inexplicably leads to Interactivity Bait-and-switch pranks a Rick Astley song despite the link text Requires the user to perform promising something else an activity that is additional to reading, watching or For a time, Googling “worst band in the Hidden features (also hearing world” would return the result "See results known as Easter eggs) for Creed" *The topics were: sex, gender, animals, products and companies, mass media, children and teenagers, politics, computers and technology, sports, specific people, ethnicity, transportation, habits, workplace and professions.
  • 6. Humor, Marketing and the Internet The Yellow Paper Series 6 Conclusion and Action Points Humor is an enormously important and beneficial aspect of brand marketing that has been used quite successfully on the web by companies including Google. So, how do we execute it well? In addition to the thought starters provided in the table above, here are a handful of action points to serve as a guide. Strategic Planning: Be Bold By now you’ve grasped that technological change is changing the game, and fast. You might even have seen large organizations, once-vital professions, or indeed, entire industries permanently wiped out by the digital revolution. With all that going on around us it’s only natural that we start taking digital seriously and implement fairly defensive digital strategies. There may even be a whiff of fear. And it’s an easy progression from fear or defensive strategies to “safe” but uncreative (and unfunny) work. Bear in mind that progress is not possible without failure. Many digital strategists use analogies like “swinging for a home run” or “drilling for oil”—the outcome is uncertain until the attempt has been made. Be realistic about the likelihood of a project succeeding and take calculated risks, as opposed to limiting creative. Briefing and Production: Understand the Social Context If they’re not doing so already, brands should undertake social media monitoring and trust social media mavens. Ensure that efforts are made to understand the kinds of topics that gain traction. It is much easier to steer an existing conversation into a fresh direction than generate interest from nothing. Test user friendliness. Humor requires you to keep your users sufficiently relaxed to enjoy what they’re doing with you. Ensure that your products are tested thoroughly to eliminate frustration in the user experience. Keep in mind also that people are most comfortable and relaxed using digital tools that they are most familiar with. After Launch: Know that Statistics are Only Half the Picture Everything is measurable now, and it is very tempting to manage by statistics. Blinkered adherence to optimization and best practices could eventually leave your business with a cold and dry online presence. While I would agree that you should capture data wherever possible, and that statistical measures make great KPIs, you need to be watching the right statistics. Depending on your digital strategy you might want to consider something like the aforementioned Net Promoter Score or the Three-factor Model of Enjoyment Experience, a scale measuring the enjoyment of web experiences published in The Journal of Interactive Marketing. :) It’s a very exciting time to be in digital marketing. Those brands that embrace change will enjoy new heights of creativity, inspiration, effectiveness and insight. Even our sense of humor, a part of our nature that we don’t really question, is moving with the times. We do know that humor is here to stay and that we can expect plenty more of it. Humor, like the Internet, connects us all.
  • 7. 7 Sources: Frederick F. Reichheld, The One Number You Need To Grow, Harvard Business Review, 2003 Interbrand, Best Global Brands 2009, The Definitive Guide to the World‘s Most Valuable Brands, www.interbrand.com, 2009 Lin, Aleck, Gregor, Shirley, and Ewing , Michael, Developing a Scale to Measure the Enjoyment of Web Experiences, Journal of Interactive Marketing, Autumn 2008 Palmer, Jerry, Taking Humor Seriously, Routledge,1994 Price, Paul, Unleashing Emotions for Business Growth, DDB Yellow Paper, 2007 Shifman, Limor, Humor in the Age of Digital Reproduction: Continuity and Change in Internet-Based Comic Texts, International Journal of Communication, 2007 DDB Worldwide Communications Group Inc (www.ddb.com ) is one of the world’s largest and most influential advertising and marketing services networks. With more than 200 offices in over 90 countries, DDB provides creative business solutions by its proprietary philosophy and process built upon the goal of influence. DDB and its marketing partners create and deliver unique, enduring, and powerful brand experiences for competitive advantage. DDB is excited by ideas. We invite you to visit our website to share yours and keep abreast of ours. We believe that creativity is the most powerful force in business and that ideas get sharper with more minds rubbing against them.