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Hierarchy
• What does this word mean?
• Any organisational structure whereby the
shape is similar to a pyramid.
• This is where there are fewer numbers of
personnel on every layer towards the top
• Flat organisational structures look different to
this
A quick starter activity
• Give example an example business for the
next 4 organisations shown.
• Write the 4 down
Business Organisation
• Organisation by type
• Global businesses – complex organisation
Example ??
structures (Microsoft)
• National – organisation possibly stretches
?????
throughout the country (Li-Ning)
• Regional – could be through a county or wider area
Example ????
(North West, or province etc.. Hangkong Beer)
• Local – small organisations serving local area or
Example Man)
community (Chicken????
So what is today's
lesson about?
What will we learn today?
• What business functions are
• What different functions a business has
• What tasks these functions do
In every business there are tasks that must be done on a
regular basis

These might include:
•Selling Products
•Paying Bills
• Hiring Staff
These tasks are often called functions & are defined as:

“The person, or department responsible for completing
particular tasks within a business, e.g. Finance”
?
?

?
?

?
?

?
Business Functions
•
•
•
•
•
•
•

Human Resources
Customer Service
Sales and Marketing
Research and Development
Administration and IT
Production/Operations
Finance and Accounts
Human Resources
• Recruitment and retention
– Job descriptions
– Person Specifications

•
•
•
•
•

Dismissal
Redundancy
Motivation
Training staff
Health and safety and conditions at work
Customer Service
•
•
•
•
•
•

Monitoring distribution
After-sales service
Handling consumer enquiries
Offering advice to consumers
Dealing with customer complaints
Publicity and public relations
Sales and Marketing
• Market research
• Product
– advice on new product development, product
improvement, extension strategies, target markets

•
•
•
•

Promotion strategies
Pricing strategies
Sales strategies
The sales team
Research and Development
•
•
•
•
•
•

New product development (innovation)
Product improvements
Competitive advantage
Value added
Product testing
Cost savings
Administration and IT
•Managing property – cleaning, health
and safety, maintenance, security
•Reception

•Clerical work – reporting, recording,
record keeping, communication
•Overview of quality control

•Use of IT systems
Production/Operations
•
•
•
•
•

Acquiring resources
Planning output – labour, capital, land
Monitoring costs
Projections on future output
Production methods
– Batch
– Flow
– Job

• Efficiency
Finance and Accounts
• Cash flow
– Monitoring income/revenue
– Monitoring expenditure

• Preparing accounts
• Raising finance
– Shares
– Loans

• Links with all other functional areas
3 Videos
What functional area?
What activities are carried out in
this area?
Around the room are 5 different functional areas
- Finance
- Human Resources
- Production
- Administration
- Sales & Marketing

Move to the area of the room which
you think the statement relates to!
Selling the product or
service to customers,
either over the telephone
or face to face
Preparing the payroll and
paying staff salaries
Receiving and recording all
job applications, arranging
interviews and notifying
candidates of results
Collecting, distributing &
dispatching the mail
Arranging staff training
and encouraging continuous
professional development
Promoting products and
services through a variety
of advertising and
promotional methods, e.g.
TV, online, direct mail &
sponsorship
Scheduling routine
machinery inspections &
maintenance & carrying
out repairs as required
What will we learn today?
• What business functions are
• What different functions a business has
• What tasks these functions do

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Functional areas 2 b

  • 1. Hierarchy • What does this word mean? • Any organisational structure whereby the shape is similar to a pyramid. • This is where there are fewer numbers of personnel on every layer towards the top • Flat organisational structures look different to this
  • 2. A quick starter activity • Give example an example business for the next 4 organisations shown. • Write the 4 down
  • 3. Business Organisation • Organisation by type • Global businesses – complex organisation Example ?? structures (Microsoft) • National – organisation possibly stretches ????? throughout the country (Li-Ning) • Regional – could be through a county or wider area Example ???? (North West, or province etc.. Hangkong Beer) • Local – small organisations serving local area or Example Man) community (Chicken????
  • 4. So what is today's lesson about?
  • 5. What will we learn today? • What business functions are • What different functions a business has • What tasks these functions do
  • 6. In every business there are tasks that must be done on a regular basis These might include: •Selling Products •Paying Bills • Hiring Staff These tasks are often called functions & are defined as: “The person, or department responsible for completing particular tasks within a business, e.g. Finance”
  • 8. Business Functions • • • • • • • Human Resources Customer Service Sales and Marketing Research and Development Administration and IT Production/Operations Finance and Accounts
  • 9. Human Resources • Recruitment and retention – Job descriptions – Person Specifications • • • • • Dismissal Redundancy Motivation Training staff Health and safety and conditions at work
  • 10. Customer Service • • • • • • Monitoring distribution After-sales service Handling consumer enquiries Offering advice to consumers Dealing with customer complaints Publicity and public relations
  • 11. Sales and Marketing • Market research • Product – advice on new product development, product improvement, extension strategies, target markets • • • • Promotion strategies Pricing strategies Sales strategies The sales team
  • 12. Research and Development • • • • • • New product development (innovation) Product improvements Competitive advantage Value added Product testing Cost savings
  • 13. Administration and IT •Managing property – cleaning, health and safety, maintenance, security •Reception •Clerical work – reporting, recording, record keeping, communication •Overview of quality control •Use of IT systems
  • 14. Production/Operations • • • • • Acquiring resources Planning output – labour, capital, land Monitoring costs Projections on future output Production methods – Batch – Flow – Job • Efficiency
  • 15. Finance and Accounts • Cash flow – Monitoring income/revenue – Monitoring expenditure • Preparing accounts • Raising finance – Shares – Loans • Links with all other functional areas
  • 16. 3 Videos What functional area? What activities are carried out in this area?
  • 17. Around the room are 5 different functional areas - Finance - Human Resources - Production - Administration - Sales & Marketing Move to the area of the room which you think the statement relates to!
  • 18. Selling the product or service to customers, either over the telephone or face to face
  • 19. Preparing the payroll and paying staff salaries
  • 20. Receiving and recording all job applications, arranging interviews and notifying candidates of results
  • 22. Arranging staff training and encouraging continuous professional development
  • 23. Promoting products and services through a variety of advertising and promotional methods, e.g. TV, online, direct mail & sponsorship
  • 24. Scheduling routine machinery inspections & maintenance & carrying out repairs as required
  • 25. What will we learn today? • What business functions are • What different functions a business has • What tasks these functions do