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Advances in Appreciative Inquiry Theory &  The Collaborative Design of Positive Institutions How to Magnify Human Strengths Through  Appreciative Inquiry’s “Whole System”  Approach to Sustainable Value Creation   David Cooperrider, Fairmount Minerals Professor and Chair Center for Business as an Agent of World Benefit Case Western Reserve University Author  Appreciative Inquiry: A Positive Revolution in Change
My “Peter Drucker Moment” The source of my two threads today! ,[object Object],[object Object],[object Object]
Points of Departure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Image Placeholder What a Time to Be a Student of Change Leadership
A Story: The Most Exciting Project I Have Ever Worked On
Business as an Agent of World Benefit --More Than 2,000 Interviews --100s of Published Profiles “Positive Institutions”   --s ee  www.worldinquiry.org “Awe is What Moves Us Forward”
Sustainable Value —From Obligation to Design Mindset Stake- holder  Value ¹ Shareholder Value Unsustainable (Value Transfer) Unsustainable (Value Transfer) Unsustainable (Lose/Lose) Sustainable Value ¹ absolute standards or relative to competitors Clean energy   vehicles Fossil fuel ICE
Positive Psychology Encyclopedia of Human Strengths Peterson and Seligman (2006)
Positive Institutions Defined  Organizations That Elevate, Connect  & Magnify, and Refract Our Highest Human Strengths into the World. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BUSINESS AS AN AGENT OF WORLD BENEFIT MANAGEMENT KNOWLEDGE LEADING POSITIVE CHANGE
AI at the UN World Summit With Business and Industry CEOs and Civil Society Leaders
UN Global Compact AI Summit Results—and Surprises ,[object Object],[object Object],[object Object]
Results (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Appreciative Inquiry Summit Method  at the  UN Global Compact  With 500 CEOs
Appreciative Inquiry  Involves a Shift ,[object Object],[object Object],[object Object]
Theory AI: Positive Change as  Co-elevation  of Strengths   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fairmount Minerals Story Birth of the “Sustainable Design Factory”
Multi-stakeholder Large Group Designing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sustainable Designing & Innovation of Multiple Realities
Images of the  Sustainable Design AI Summit
Next Generation Ai Summit: The Sustainable Design Factory   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Destiny Co-emergent arising Improvisational learning Distributed reflexivity Affirmative Topic Framing
Highlights ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sources of Business Value Levels of Design Focus Business & World Context Brand/ Culture Market Product Process Risk Business and society value created Anticipating regulations, going beyond legal requirements Reducing energy, waste & process costs—future of totally renewable energy Sustainable-value, green products New stakeholder relationships, new markets Brand story, promise, customer experiences  Designing industries, policy contexts, better world
Fairmount Started with Appreciative Inquiry in 1990  With a Focus on Empowerment 40% CAGR Past Four Years
Barely Scratching the Surface ,[object Object],[object Object],[object Object],[object Object],[object Object]
New High Engagement Turbocharger A Question for You: ,[object Object]
Collaborative Designing in Unexpected Places A Question for You About the S-Revolution: ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Wal-Mart’s Early Steps Many are Watching. ,[object Object],[object Object],[object Object]
Sustainable Value… Design Networks Energy Waste Products Global Greenhouse Gas Strategy Buildings Design Construction & Maintenance Global Logistics Alternative Fuels Operations & Internal Procurement Packaging Textiles Electronics Food & Agriculture Forest Products (Wood & Paper) Chemical Intensive Products Jewelry Seafood China
The Recent Magazine Summit on Sustainability ,[object Object],[object Object],[object Object],[object Object],[object Object]
Publisher Printer National  Distributor Wholesaler Merchandiser Logistics Provider Freight Advertiser Retailer Consumer RDA Consultant Magazine Industry System Map 3,6 1,2,3,4,6 1,2,4,5,6 1,2,3,5 1,2 1 ,[object Object],[object Object],3. Print forecasting 4. POS Replenishment 5. Modular Planning 6. Stagger on-sale dates 7. Industry Network
“ Something that’s never happened in 50 years” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Each Network Created A Sustainable Pathway  Today’s Business Practices Sustainable Business Practices Sustainable Pathway Using competitive forces to create a race to the top ,[object Object],Quick Wins Can be implemented with existing technology and business models Innovation Projects Require technology and/or business model innovations  System Change “ Changing the rules of the game” ,[object Object]
Sustainability Index Summit Taking Sustainable Value Creation to 65,000 Suppliers & Millions of Products Saving people money   so they can live better July 14-16, 2008 Appreciative Inquiry Summit
Imagine the Impact of Sustainability Scorecard
Mature Phase: (Textiles example) SKU specific questions add greater level of detail and insight into specific product performance Hypothetical and illustrative Emphasis moves to product-specific scoring.  Product scores roll up to influence supplier score. (Up to 1 score per SKU; products of the same profile could be grouped in one score) Weight Raw Material Inputs Manufacturing/ Processing Transport/ Packaging/ Sales Product Use End-of-Life/ Recycling Supply Chain Goals Energy and Climate 40% Suppliers track on-farm energy use? (Y/N) Energy use per unit of finished product? (ranges will be provided)  Hang tag on energy use during garment care? (Y/N) To reduce the use of non-renewable energy and greenhouse gas emissions. Material Efficiency 20% Uses fibers or irrigation practices that reduce field water use? (Y/N) Water consumption per unit of finished product? (ranges will be provided) Use of recycled materials in fabric production? (Y/N) To maximize efficient use of all materials, minimizing waste and costs. Natural Resources 20% Is the product organic or transition? (Y/N) Use of a restricted substances list for factory practices? (Y/N) Hang tag on use of laundry detergents? (Y/N) To ensure the integrity of ecosystems and a safe, reliable supply of raw materials. People and Community 20% Is product Fair Trade certified? (Y/N) To protect quality of life and safeguard human health.
Stories Have Wings
Implications of Packaging  Eco- Innovation &  People Turned On ,[object Object],[object Object],[object Object],[object Object]
Implications of Packaging  Sustainable Value Innovation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Is Sustainability a Passing Fad?
[object Object]
Images of Positive Institutions ,[object Object],[object Object],[object Object]
Roadway Express :  65 Ai Summits:  Energized, Unified ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why High Engagement? The Business Case ,[object Object],[object Object],[object Object],[object Object],[object Object]
Corporate Merger of Strength with Appreciative Inquiry Scenes From a $8 Billion Dollar Merger Integration Summit
Merger of Strengths—AI and Huge Follow-Through
 
Results “A Merger of Strengths” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHY is AI Whole SYSTEM APPROACH POWERFUL?  Positive Organizational Scholarship ,[object Object],[object Object],[object Object],[object Object],[object Object]
Activation of Inquiry into “What Gives Life?” “ Appreciable World” Advancing Extension of Relatedness & Universal Capacity   High Initiating Lo w ,[object Object],[object Object],[object Object],[object Object],Elevation  and  Extension  of  Inquiry   Pro-Fusion  of  Strengths “ Broaden and Build” Activation  of Energy Establish and Eclipse
A question about the future of management education and design: If anything imaginable were possible…?

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Pentascope Keynote Cooperrider

  • 1. Advances in Appreciative Inquiry Theory & The Collaborative Design of Positive Institutions How to Magnify Human Strengths Through Appreciative Inquiry’s “Whole System” Approach to Sustainable Value Creation David Cooperrider, Fairmount Minerals Professor and Chair Center for Business as an Agent of World Benefit Case Western Reserve University Author Appreciative Inquiry: A Positive Revolution in Change
  • 2.
  • 3.
  • 4. A Story: The Most Exciting Project I Have Ever Worked On
  • 5. Business as an Agent of World Benefit --More Than 2,000 Interviews --100s of Published Profiles “Positive Institutions” --s ee www.worldinquiry.org “Awe is What Moves Us Forward”
  • 6. Sustainable Value —From Obligation to Design Mindset Stake- holder Value ¹ Shareholder Value Unsustainable (Value Transfer) Unsustainable (Value Transfer) Unsustainable (Lose/Lose) Sustainable Value ¹ absolute standards or relative to competitors Clean energy vehicles Fossil fuel ICE
  • 7. Positive Psychology Encyclopedia of Human Strengths Peterson and Seligman (2006)
  • 8.
  • 9. BUSINESS AS AN AGENT OF WORLD BENEFIT MANAGEMENT KNOWLEDGE LEADING POSITIVE CHANGE
  • 10. AI at the UN World Summit With Business and Industry CEOs and Civil Society Leaders
  • 11.
  • 12.
  • 13. Appreciative Inquiry Summit Method at the UN Global Compact With 500 CEOs
  • 14.
  • 15.
  • 16. Fairmount Minerals Story Birth of the “Sustainable Design Factory”
  • 17.
  • 18. Images of the Sustainable Design AI Summit
  • 19.
  • 20.
  • 21. Sources of Business Value Levels of Design Focus Business & World Context Brand/ Culture Market Product Process Risk Business and society value created Anticipating regulations, going beyond legal requirements Reducing energy, waste & process costs—future of totally renewable energy Sustainable-value, green products New stakeholder relationships, new markets Brand story, promise, customer experiences Designing industries, policy contexts, better world
  • 22. Fairmount Started with Appreciative Inquiry in 1990 With a Focus on Empowerment 40% CAGR Past Four Years
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. Sustainable Value… Design Networks Energy Waste Products Global Greenhouse Gas Strategy Buildings Design Construction & Maintenance Global Logistics Alternative Fuels Operations & Internal Procurement Packaging Textiles Electronics Food & Agriculture Forest Products (Wood & Paper) Chemical Intensive Products Jewelry Seafood China
  • 29.
  • 30.
  • 31.
  • 32.
  • 33. Sustainability Index Summit Taking Sustainable Value Creation to 65,000 Suppliers & Millions of Products Saving people money so they can live better July 14-16, 2008 Appreciative Inquiry Summit
  • 34. Imagine the Impact of Sustainability Scorecard
  • 35. Mature Phase: (Textiles example) SKU specific questions add greater level of detail and insight into specific product performance Hypothetical and illustrative Emphasis moves to product-specific scoring. Product scores roll up to influence supplier score. (Up to 1 score per SKU; products of the same profile could be grouped in one score) Weight Raw Material Inputs Manufacturing/ Processing Transport/ Packaging/ Sales Product Use End-of-Life/ Recycling Supply Chain Goals Energy and Climate 40% Suppliers track on-farm energy use? (Y/N) Energy use per unit of finished product? (ranges will be provided) Hang tag on energy use during garment care? (Y/N) To reduce the use of non-renewable energy and greenhouse gas emissions. Material Efficiency 20% Uses fibers or irrigation practices that reduce field water use? (Y/N) Water consumption per unit of finished product? (ranges will be provided) Use of recycled materials in fabric production? (Y/N) To maximize efficient use of all materials, minimizing waste and costs. Natural Resources 20% Is the product organic or transition? (Y/N) Use of a restricted substances list for factory practices? (Y/N) Hang tag on use of laundry detergents? (Y/N) To ensure the integrity of ecosystems and a safe, reliable supply of raw materials. People and Community 20% Is product Fair Trade certified? (Y/N) To protect quality of life and safeguard human health.
  • 37.
  • 38.
  • 39. Is Sustainability a Passing Fad?
  • 40.
  • 41.
  • 42.
  • 43.
  • 44. Corporate Merger of Strength with Appreciative Inquiry Scenes From a $8 Billion Dollar Merger Integration Summit
  • 45. Merger of Strengths—AI and Huge Follow-Through
  • 46.  
  • 47.
  • 48.
  • 49.
  • 50. A question about the future of management education and design: If anything imaginable were possible…?