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Startup Metrics for Pirates:   AARRR !!! (Startup Metrics for Product Marketing & Product Management)   Dave McClure Maste...
Customer Lifecycle: 5 Steps to Success <ul><li>A cquisition : users come to the site from various channels </li></ul><ul><...
Customer Lifecycle / Conversion Behavior Website.com 4. REFERRAL Emails & widgets Campaigns, Contests 5. Revenue $$$ Biz D...
Example Conversion Metrics (note: *not* actuals; your mileage may vary…)  $2 3% Email Open / RSS view -> Clickthru Retenti...
Customer Lifecycle / Conversion Behavior Website.com <ul><li>Marketing Channels: </li></ul><ul><ul><li>largest-volume (#) ...
Customer Lifecycle / Conversion Behavior Website.com <ul><li>Activation Criteria: </li></ul><ul><li>10-30+ seconds </li></...
Customer Lifecycle / Conversion Behavior Website.com <ul><li>Automated emails are simple & easy retention feature </li></u...
Customer Lifecycle / Conversion Behavior Website.com Only encourage users to  refer * after * they have  “ happy” user exp...
Customer Lifecycle / Conversion Behavior Website.com This is the part * you *  have to figure out…  I don’t know  jack  ab...
Types of Metrics & Measurement <ul><li>Qualitative:  Usability Testing / Session Monitoring </li></ul><ul><ul><li>Watch wh...
Quantitative & Comparative Measurement <ul><li>Conversion Criteria: </li></ul><ul><ul><li>best-performing (%)  channels / ...
Quantitative & Comparative Measurement <ul><li>Conversion Criteria: </li></ul><ul><ul><li>best-performing (%)  channels / ...
Example Conversion Metrics (note: *not* actuals; your mileage may vary…)  $2 3% Email Open / RSS view -> Clickthru Retenti...
Example Conversion Metrics (note: *not* actuals; your mileage may vary…)  $2 3% Email Open / RSS view -> Clickthru Retenti...
Example Conversion Metrics (note: *not* actuals; your mileage may vary…)  $2 3% Email Open / RSS view -> Clickthru Retenti...
Example Conversion Metrics (note: *not* actuals; your mileage may vary…)  $2 3% Email Open / RSS view -> Clickthru Retenti...
Example Conversion Metrics (note: *not* actuals; your mileage may vary…)  $2 3% Email Open / RSS view -> Clickthru Retenti...
Marketing <ul><li>Q: what channels / who do you market to? </li></ul><ul><li>Design & Test Multiple Mktg Channels </li></u...
Product <ul><li>Q: how do you choose what to build? </li></ul><ul><li>Choose features for conversion improvement </li></ul...
Founder/CEO <ul><li>Q: What metrics do you choose to watch? </li></ul><ul><li>Hypothesize Customer Lifecycle & Refine </li...
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Product Q: how do you choose what to build? Choose features for conversion improvement 80% on existing feature optimization 20% on new feature development Just guess, then A/B test … A LOT Measure conversion improvement Rinse & Repeat

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Product Q: how do you choose what to build? Choose features for conversion improvement 80% on existing feature optimization 20% on new feature development Just guess, then A/B test … A LOT Measure conversion improvement Rinse & Repeat

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