The document discusses social media strategies for public relations (PR) in a wired world. It outlines challenges like getting clients to speak "human" on social media and issues around trust management. It also discusses leveraging social media for business intelligence, word-of-mouth marketing, and having expert spokespeople. The document proposes a master strategy of building a digital presence through platforms like social networking and viral campaigning to achieve long-term audience growth and impact over time. It provides examples of social media services like listening, learning, and engaging communities as well as creating ambassador programs and platforms.