18. Who are we? Performance through Process: Rapid delivery of lasting Performance & Service Improvements Performance through Process helps you to rapidly deliver lasting Performance & Service Improvements to your operational processes by deploying our unique process maturity model. We only use seasoned and approved process consultants and apply a rigorous governance structure honed over numerous successful process improvement projects.
19. You may have noticed…. Performance through Process' logo is based on the Greek letter ψ (PSI - Performance & Service Improvement). You’ll see that in everything we do as it underpins everything that we deliver.
An organisation without process can focus on three main levers to improve performance and service levels – the strategic direction, the people and the organisational structure, but there is nothing holding them all together (process), so the links between each lever are often weak and consequently each lever can be mis-aligned to the other.
The process can be seen as the missing link to align direction, people and organisational structure and “glue” them all together with much stronger links.