Corporate Profile 47Billion Information Technology
Compassionate Leadership for IT Managers and Supervisors
1. Compassionate Leadership for IT
Managers and Supervisors
How You Can Help Your Teams Use Mindfulness and
Compassion to Avoid the Commodity Trap and
Become a Valued Partner to Your Clients
Presented by Don R. Crawley
www.doncrawley.com
Based on the book
2. In a near-future world of artificial intelligence,
machine learning, robotics, and automation,
will your company be seen as a valued
partner or just another disposable
commodity?
3. The Danger
of Predicting
the Future
• “Steam power may never be replaced by diesels.”
Railway Age 1949
• “We don’t like their sound, and guitar music is on the
way out.” A recording company in 1962, when they
rejected The Beatles.
• "The Americans have need of the telephone, but we do
not. We have plenty of messenger boys."—Chief
engineer, British Post Office, 1876
• World Economic Forum, 2004: "Two years from now,
spam will be solved." Bill Gates
• “Digital photography will never replace film.” An
anonymous photographer friend
• “Nuclear-powered vacuum cleaners will probably be a
reality in 10 years.” The president of a vacuum cleaner
company, quoted in the New York Times in 1955.
4. The Danger
of Predicting
the Future
• “I don’t think automation will ever
replace my job.”
• “I don’t think artificial intelligence will
ever be able to do what we do.”
5. The Machines Are Not Coming, They’re Here!
The machines aren’t
coming.
They’re here.
6. The Machines Are Not Coming, They’re Here!
The machines aren’t
coming.
They’re here.
7. The Machines Are Not Coming, They’re Here!
The machines aren’t
coming.
They’re here.
13. Good Bosses and Bad Bosses
What are some characteristics of
each kind of boss?
14. Good Bosses and Bad Bosses
Good Bosses
Honest
Positive
Good listeners
Open minded
Praise when earned
Inspirational
Clear communicator
Empathetic
Loyal
Bad Bosses
Narcissist
Disrespectful
Bad listeners
Shouters/Screamers/Bullies
Unapologetic
Poor communicator
Never praise
Defensive
Suck ups
15. Good Bosses and Bad Bosses
Good Bosses
Honest
Positive
Good listeners
Open minded
Praise when earned
Inspirational
Clear communicator
Empathetic
Loyal
Bad Bosses
Narcissist
Disrespectful
Bad listeners
Shouters/Screamers/Bullies
Unapologetic
Poor communicator
Never praise
Defensive
Suck ups
Be Aware
We must be aware when we’re starting to
act like a bad boss and be aware of what
pushes us into the bad boss column
(feeling bad, had a flat tire, got in an
argument, lack of sleep, feeling hangry).
16. Good Bosses and Bad Bosses
Good Bosses
Honest
Positive
Good listeners
Open minded
Praise when earned
Inspirational
Clear communicator
Empathetic
Loyal
Bad Bosses
Narcissist
Disrespectful
Bad listeners
Shouters/Screamers/Bullies
Unapologetic
Poor communicator
Never praise
Defensive
Suck ups
Be Intentional
Then, we must be intentional about
making behavior choices that will move
us into the good boss column.
Sometimes, it’s not easy, but these are
indeed choices we can make to behave in
a different way. Our behavior choices
directly affect our relationships with our
employees.
17. What makes us different from
machines is the human element.
A human-to-human connection.
18. Our ability to be aware.
To notice how we are acting and how our actions affect those
around us.
19. Our ability to be intentional.
To be intentional about our behavior choices to affect people
around us positively.
24. Be Compassionate to
Your Team
• Take an interest in your team
members
• Model and reward the
behaviors you want from
your team
• Learn what’s important to
them from their perspective
25. Compassion Activity, Part 1
• What do your
employees say is
important to
them?
• What could you
do to make your
employees feel
more valued?
26. Be Compassionate to
Your Customer
• Take an interest in their
business
• Show up for their events
• Learn what’s important to
them from their
perspective
27. Compassion Activity, Part 2
• Think of one of
your customers.
• Think of three
ways you could
anticipate their
needs.
30. A few
common
business
clichés…
• Reaching out
• At the end of the day
• Bottom line
• Does it have traction?
• It is what it is
• To be honest
• Is it in your wheelhouse?
• Do we have the bandwidth?
• Deep dive
• See if it has legs
• Paradigm shift
• Going forward
• Low hanging fruit
• Think outside the box
• See if it has legs
• Get our ducks in a row
• Eat our own dog food
• Pick your brain
Stop using these!
Instead, choose plain speaking.
32. Scripts are for machines.
Don’t be scripted!
Oh, and one more point…
33. Be a Cheerleader
• Cheerlead from the very
beginning
• Guide the employee to
discover on his/her own
• You get to decide whether
to invest company
resources early on, but
don’t squelch ideas, no
matter how far out
This Photo by Unknown Author is licensed under CC BY-SA
34. Cheerleading
Activity
Practice what to say when
an employee brings you a
hair-brained scheme.
What can you say/do to
offer encouragement,
even if you think it’s
crazy?
36. Special
Audience Bonus
Annotated PowerPoint deck from my one-
day IT customer service seminar with
embedded videos
Plus:
Links to more videos and my blog
PDF of 5 Principles book
doncrawley.com/bonus
40. Want more info?
Contact Me for Speaking or Training
• www.doncrawley.com (Speaking)
• www.compassionategeek.com (Training)
• don@doncrawley.com
• 1-206-988-5858
Buy My Books
• http://amazon.com/author/doncrawley
Watch my demo video on the next slide.
Notes de l'éditeur
Be polite and respectful
Return phone calls and emails promptly
Do what you say you’ll do when you say you’ll do it
Be consistent