10. The Trust Overlap
What T
What
You R
U
S
You
Say T
Do
When what you say and what you do
overlap, you get trust. And that’s cool.
When they don’t, you get trouble. And
that’s what you deserve.
Most communication is in fact broadcast. Can be a useful way to let folks know what’s going on – and if you have used a conversational method to involve and consult then people will have a better ideas of what is coming and having been a part of the process – more likely to support. And always beware: The opposite of honesty is silence. When you say any questions – and there is silence don’t misinterpret that silence for agreement. Conversational leadership style is powerful. Be it one to one or many to many. World café is a great way to help facilitate big conversations:Clarify purpose and strategic intentExplore critical issues and questionsEngage all key stakeholdersSkillfully use collaborative social technologiesGuide collective intelligence toward effective action
http://www.flickr.com/photos/highersights/6231641551/Talking – Listening – Thinking – Doing, integral to problem solving and key to a healthy relationship. And often answers lie deep in conversations.