Presentation on "Overview of GBN and Benchmarking" by "Dr. Robin Mann" during the 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai

1. Dr Robin Mann
Chairman

3. Through Benchmarking Rank Xerox
moved from a “Crisis” point to “World-
class” in 8 years
8. World class
7. Best in country
6. Best in industry in country
5. Very good – one of the best in the industry
4. Good – above average in industry
3. Average – average in industry
2. Poor – has problems and is losing money
1. Loser – has major problems, in or near bankruptcy

5. Singapore has benchmarked its performance internationally
and actively learnt from higher performing countries

6. Singapore has one of the lowest homicide
rates per 100,000 inhabitants

7. Singapore is No.8 in the World for Digital Economies
70 countries assessed, Economist Intelligence Unit, 2010

8. Singapore is No.3 in the World for Innovation as assessed
by INSEAD or No.1 as assessed by Boston Consulting.
125 countries assessed, INSEAD Global Innovation Index 2011

9. UAE is 34th in the world for Innovation
125 countries assessed, INSEAD Global Innovation Index 2011

10. UAE is no.5 in the world for Innovation Linkages
125 countries assessed, INSEAD Global Innovation Index 2011

11. UAE is no. 14 in the world for Creative Outputs
125 countries assessed, INSEAD Global Innovation Index 2011

12. UAE is No.25 in the World for Global Competitiveness
2010 GCI 2010 GCI
Country
ranking score
Qatar 17 5.1
Saudi Arabia 21 4.95
United Arab Emirates 25 4.89
Oman 34 4.61
Kuwait 35 4.59
Bahrain 37 4.54

13. UAE needs to learn from the best for Reading, Mathematics
and Science
Ranking of Middle East Countries in Comparison to 65 Participating
Countries for Competency Scores
Reading Mathematics Science
Israel – 20 Dubai (UAE) - 37 Dubai (UAE) - 32
Dubai (UAE) – 28 Israel – 38 Israel – 39
Turkey – 45 Turkey – 41 Qatar – 46
Qatar – 47 Qatar – 48 Turkey – 47
Jordan – 60 Jordan – 61 Jordan – 53
Tunisia – 61 Tunisia – 62 Tunisia – 60
OECD, PISA 2009 database

14. All countries need to grow their percentage of “top
talent” – how can this be achieved? (top talent = level 5-6)
Shanghai, 14.6%
Science only
Singapore, 12.3% Reading &
1.2% Reading only
science 0.8%
1.6%
Dubai, 2.3%
Reading,
Maths & mathematics
science
2.5% and science
4.1% in Reading &
OECD maths
1.2%
Mathematics only
5.0%
OECD, PISA 2009 database

15. There will be more benchmarking of
public services between countries
Ontario
Municipality
Service
Standards

16. Benchmarking helps you to see
the Roadmap to success...
Are you determined to follow it?

17. Benchmarking helps organisations and countries
to identify and reach their potential
The Global Benchmarking Network (GBN) is a global
network of benchmarking centres that help
organisations to identify and reach their potential.

18. GBN Membership:
29 Members from more than 20 countries
1. Australia 10. Hungary 20. Saudi Arabia
2. Bahrain 11. India 21. Sweden
3. Canada 12. Iran 22. Switzerland
4. Chile 13. Ireland 23. Taiwan
5. China 14. Kuwait 24. United Arab Emirates (Ajman)
6. Czech Republic 15. Malaysia 25. United Arab Emirates (DQG)
7. Germany (DGQ-BP) 16. Mauritius 26. United Arab Emirates (ADICOE)
8. Germany (ICB) 17. New Zealand 27. United Kingdom (BCS)
9. Germany (LEXTA) 18. Romania 28. United Kingdom (Winning Moves)
19. Russia 29. USA

19. Membership Structure 2011
National Quality Associations
Bahrain BQS
Government Bodies
Canada NQI
United Arab Emirates (Ajman) RCA Czech Republic CSQ
Malaysia MPC United Arab Emirates (Dubai) DQG
Mauritius NPCC Hungary HAE
Ireland EIQA
Russia BE/ROQ
9 Sweden SIQ
3 Taiwan CPC
Consultants
Australia BMP
Germany LEXTA 11 6
India BPC
Research Institutes / Universities
Iran IPC
Kuwait GLC Germany ICB
Saudi Arabia BMKSA New Zealand COER
United Kingdom BCS Romania ARoB
United Kingdom WM Switzerland TECTEM
USA BPI United Arab Emirates (Abu Dhabi) ADICOE
Chile BEC China BRCSS
Germany DGQ-BP

20. What we do..
International benchmarking
projects
Benchmarking
Roadshows

21. What we do..
Benchmarking
Awards to
begin in 2012
Trial of the award
process in India

22. www.globalbenchmarking.org

23. And the GBN has an
Annual Benchmarking Conference!!
from kuwait
to Dubai, March 2012

24. to Auckland, New Zealand, 5- 7 December 2012
www.worldbusinesscapabilitycongress.com

25. What is benchmarking?
Benchmarking is learning
from the experience of others

26. Informal benchmarking is the most
common type of benchmarking
learning from
experts or
colleagues learning
by networking
learning from
websites & reading

27. There are two types of formal
benchmarking
Performance Benchmarking Best Practice Benchmarking

28. What is Performance Benchmarking?
“The comparison of performance
data that has been obtained from
studying similar processes or
activities”.
It is useful for identifying strengths and
opportunities for improvement.

29. Performance benchmarking is used for
comparing financial and non-financial
performance
Financial measures:
Expenditure, cost of labour, cost of buildings/equipment,
cost of energy use, adherence to budget, cash flow,
revenue collected.
Non-financial measures:
Absenteeism, staff turnover, % of admin staff to front-line
staff, budget processing time, complaints, environmental
impact, call centre performance.

30. What is Best Practice Benchmarking?
“the comparison of performance data
that has been obtained from
studying similar processes or
activities
and identifying, adapting, and
implementing the practices that
produced the best performance
results”.
It is useful for “learning from the experience of others” and
achieving breakthrough improvements in performance.

31. Best Practice Benchmarking is the most
powerful type of benchmarking

32. Tell me I may forget
Show me I may remember
Involve me and I will understand

33. Use all types of benchmarking to achieve
business excellence
for everyone, use for all processes
Informal Benchmarking
only do if you are going to act on the
data, use for many processes if data is
readily available
Performance Benchmarking
use for key opportunities for
improvement
Best Practice Benchmarking

34. Benchmarking is an essential tool for
today’s and tomorrow’s world….
Become a Falcon not an Ostrich!
Dr Robin Mann, R.S.Mann@massey.ac.nz www.coer.org.nz,