3. WHY MINDBOT for Customer Support
● MINDBOT for 1st level screening to reduce call volume
● MINDBOT for 24 hour customer support
● MINDBOT will classify which type of CS request and response accuracy - real
6. Transform text into multi-dimensional vector matrix
A customer inquiry is transformed into 2,190-dimensional vector. Now we can categorize them using
Convolutional Neural Network (CNN).
7. 66.3% inquiries were correctly answered automatically by AI
Among total 1,356 inquiries, we successfully classified and answered 899 cases fully automatically. Note
that we only have limited size of data.
Multidimensional text visualization계정 결제