Human centered design process
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This is the human-centered design process lectured by drhhtang. The process is designed for 4 days workshop.
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Human centered design process
- 1. HUMAN-CENTERED DESIGN PROCESS drhhtang ditldesign.sqsp.com DITL@NTUST
- 2. MULTIDISCIPLINARY COLLABORATION • 2002~Now Scenario DK Workshop、台灣創意中⼼心、⽣生產⼒力中⼼心 ⻑⾧長庚養⽣生⽂文化村、研華科技、⻑⾧長庚資⼯工、台⼤大⼟土⽉⽊木、北科光電、新光醫院睡眠 中⼼心、駟⾺馬科技、宏正科技、賽微科技、台⼤大資⼯工、⼼心路基⾦金會、全⼈人基⾦金 會、⻑⾧長庚兒童⼼心理、⼯工研院網通所、⼯工研院服科中⼼心、台科⼤大電機、友達光 電、台⼤大職能治療 >30 Scenario Workshop at school and in industry
- 3. HCD • Human-Centered Design • Best Practices for Innovation promoted by IDEO • Learner, Practitioner,Advocator
- 4. MULTIDISCIPLINARY • Very Important Issue for future education • As a person • DaVinci -Type of person (Dyson) • T - Shaped person (IDEO)
- 5. ATTITUDES • Friendly & Kinds / the best partners you can get inTaiwan • Communicate • 溫柔的說出你的想法與⽴立場 • 分⼯工＋合作 才能完成這堂課多樣的作業要求。
- 7. 如何讓自己成為 一位善於合作的members? Na#onal Taiwan University of Science and Technology Department of Commercial Design & Industrial Design
- 10. 每一個組員， 都是設計師。
- 11. 共同傾聽 與創作。
- 12. 善用工具， 作為彼此溝通的方式。
- 13. 各有所長， 能力互補。
- 14. 最重要的是， 當一個好人。
- 16. 不要停下你的創造力。
- 17. 讓點子實現， 尋找你的工程夥伴。
- 18. 介紹你的點子， 讓他們產生興趣。
- 19. 善用工具 呈現你的概念。
- 23. GROUPING & UNGROUPING • 3~8 members are suggested by experts • A 5 members group is the best based on our experience • designers with different backgrounds • IT students with similar developing experience
- 24. IDEAS SPEAK • Group Discussion, 2, 4, 5 • Leaders are those who have the best ideas • The members of a groups that does not have good ideas yet will be ungrouped. • from 20 to less than 8 groups
- 27. HEAR CREATE DELIVER PROCESS
- 28. HEARING
- 29. HCD QUALITATIVE HEARING • Develop deep empathy for people we are designing for • Propose assumptions as design objectives • Inspiring new solutions • Examining design quality and verify assumptions • Generative to evaluative
- 30. REASONS FOR HEARING • Because we cannot assure the team know the universe of the participants • Unveil people’s behavioral, mental, political, economic, social, cultural opportunities and barriers in their own words • Map the relational dynamics between people, events, time, places, objects • Deep understanding not broad coverage, ex. extreme users
- 31. USINGVERB AND HOW CAN • How can we get children with autism to adopt digital learning environment ? • How can we create an APP that help children with autism to learn digitally ? • Create the design challenge for your team in the first month • Observing users / Recognizing existing knowledge and documenting inTumblr • Desirability, Feasibility,Viability • Social, Economic,Technological
- 32. CONTENT OF HEARING • People’s stories • Observation of the reality • Deep understanding of needs, barriers, and constraints
- 33. TARGET USER
- 34. TARGET USER II 。
- 35. TARGET USER • Think about the representative users of the target product • Using 5W1H to render the target users, the character, problem, and needs will be more clear • Include CRITICAL ISSUES and KEY IDEAS
- 36. Who needs what-sentence because reason-sentence 使⽤用者需要可以選擇⼀一起出遊的夥伴，因為家⼈人朋友有不同的規劃。 UXR Results ---- UXD ideas MAIN STRUCTURE
- 37. DESIGN CHALLENGE Creating assisting or supportive APPS that are needed and appropriate for underprivileged people inTaiwan
- 38. IDENTIFYYOUR DESIGN CHALLENGE • Framed in human terms instead of object terms • 幫助誰做什麼事的APP • Broad enough to allow you discover the areas of unexpected values • 筆記本 • Narrow enough to make the topic manageable • 愛⼼心⽶米其林
- 39. KEY IDEA GENERATION • Using the 30 issues to develop 8 product ideas • Discuss and vote for the best from the 8 product ideas • TOP 8 Product Ideas should include 5 positive + 3 negative • Some details could be added to the ideas. • Please mark the relationships to the original macro FORCES • Text and graphics are both fine 11Scenario Design Process
- 41. BASIC FUNCTION AND NEEDS • Brainstorm the functions and needs of the primary idea of your company • Who might be the users • brainstorming again the details with your imagination 12
- 44. USING TUMBLRTO RECORDTHE DETAILS OFTHE DESIGN PROCESS
- 45. IDENTIFY PEOPLETO SPEAK WITH • Brainstorming abut the characters • Average users and extreme users • Group
- 46. HEAR AGAIN / UXR •顧客洞察者的⽥田野⼿手冊，經濟部技術處 •IAN 遊⽯石演講 下星期⼆二下午1:30~4:30 RB309
- 47. CHOOSE RESEARCH METHODS • IDEO Method Cards • Individual Interview • no more than two interviewers • without an audience • interviewer, note taker and photographer
- 48. CHARACTER MAPPING • Except the representative user, please generate other target users to think about the range of user characters • Group work/ one user per participants
- 50. SCENARIO BRAINSTORMING I • Choose one representative for the team • Using scenario brainstorming sketches (情境腦⼒力激盪圖) to develop details about the relationships between user and product and additional functions • Example: the shopping process and related CI & KI ofTAO(陶美惠)
- 52. EVENT FLOW • Using 5W1H to thank about Event Situation & Flow Chart • Try to generate a serial process of an event • Group work/ one user per participants 37
- 53. time time time time time event event event event event WHO Design
- 57. PERSONA
- 58. Copyright © 2007 Molecular, Inc. | www.molecular.com | Linked by Isobar 58 Persona Document
- 59. Copyright © 2007 Molecular, Inc. | www.molecular.com | Linked by Isobar 59 Persona Cards
- 60. STORYBOARD
- 61. STORYBOARD I Each slot of flow chart could be a storyboard Please generate 10 storyboards where we can see event sketches, and related CI & KI PLEASE USE PHOTOS OF REAL PEOPLE 41Scenario Design Process
- 62. STORYBOARD II • All the storyboards of the targets users together could help us to think about the details and different dimensions of the idea • Different storyboards verify the necessary of the idea as well.
- 63. P.O.I.N.T NARROWING • Problem • Obstacles • Insights • Needs: thinking about users’ needs by character mapping, situation brainstorming, event flow, storyboards, • Themes
- 64. MID-TERM PRESENTATION • 20 minutes • Team Name and Members • Design Theme • Problems, based on real users • Character Mapping • Personas • Real users / Patterns, based on the insights of your observation and interviews • 10 Most important Problems and 10 most important solutions from 50~60 storyboards, including problems and solutions A4 storyboards + poster • 10 MINS PLAY + PROTOTYPE