Presentation made by Diogo Rebelo on November 29th of 2011 on the Tourism and Technology event on Centro de Congressos de Alfandega in Oporto
The title was "Conversations Between Customers & Vendors" where Diogo presented is vision about the impact that the new trend VRM (Vendor Relationship Management) can have in Tourism.
1. Conversations between
customers & vendors
a new approach to relationship management in Tourism
Turismo e Tecnologia: novos desafios, novas soluções Diogo Rebelo
Centro de Congressos da Alfandega CEO@DRI
29 de Novembro de 2011 www.dri.pt
3. DRI, portuguese company, est. 1999
Offices in Portugal and Spain
Denmark and Norway in 2012
Projects in Portugal, Angola, Spain, Italy, USA, UK
and South Korea
ESA founder and SugarCRM Partner
4. We have done lots of projects
All sorts of CRM and SocialCRM applications
Online Communities and Social Networks
Collaborative Intranets and Knowledge Portals
5. So we know a
thing or two about
Customer
Engagement
31. enter relationships with vendors as independent
actors.
be the points of integration for their own data.
have control of data they generate and gather.
be able to assert their own terms of engagement.
be free to express their demands and intentions
outside of any one company's control.