3. GOAL.
AT THE END OF THE SEMINAR THE
GROUP WILL GAIN KNOWLEDGE
ABOUT COMMUNICATION IN
NURSING
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4. SPECIFIC OBJECTIVES.
AT THE END OF THE SEMINAR THE GROUP IS
ABLE TO:
1. DEFINE THE TERM COMMUNICATION.
2. LIST DOWN THE CHANNELS AND LEVELS OF
COMMUNICATION IN NURSING.
3. UNDERSTAND THE FACTORS INFLUENCING
COMMUNICATION IN NURSING.
continued
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5. SPECIFIC OBJECTIVES.
4. UNDERSTAND THE VARIOUS
TECHNIQUES OF THERAPEUTIC
COMMUNICATION.
5. EXPLAIN THE BLOCKS TO
COMMUNICATION IN NURSING.
6. EXPLAIN REGARDING IMPAIRED
VERBAL COMMUNICATION AND
RELATED NURSING INTERVATION
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6. Definition of communication:
COMMUNICATION IS THE PROCESS OF
EXCHANGING THE INFORMATION, AND
THE PROCESS OF GENERATING AND
TRANSMITTING MEANINGS, BETWEEN
TWO OR MORE INDIVIDUALS. IT IS THE
FOUNDATION OF SOCIETY AND THE
MOST PRIMARY ASPECT OF A NURSE
PATIENT INTERACTION.
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8. PROCESS OF COMMUNICATION
SMCR MODEL
SENDER MESSAGE
CHANNEL RECEIVER
AWARENESS
INTEREST
EVALUATION
ADOPTION
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9. PURPOSES OF
COMMUNICATION IN NURSING
SYSTEM.
1. TO TRANSFER INFORMATION
BETWEEN PATIENTS AND ALL
CLASSES OF EMPLOYEES.
2. TO INTERPRET AND ADOPT
POLICES IN THE ORGANIZATION.
continued
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11. Purposes of communication in
nursing system.
3. TO INCLUDE MOTIVATION, CO-
OPERATION AND CO-ORDINATION
IN THE EMPLOYEES AND PATIENTS.
4 TO IMPROVE NURSE-PATIENT
RELATIONSHIP
continued
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12. PURPOSES OF
COMMUNICATION IN NURSING
SYSTEM.
5. TO RECRUIT, SELECT, TRAIN AND
DEVELOP THE PERSONNEL IN THE
ORGANIZATION.
6. TO ENCOURAGE PARTICIPATION IN
DECISION MAKING.
continued
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13. Purposes of communication in
nursing system.
8. TO DELEGATE OR DECENTRALIZE
AUTHORITY.
9. TO BOOST THE GROUP MORALE OF
THE WORKERS
continued
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14. PURPOSES OF
COMMUNICATION IN NURSING
SYSTEM.
10. TO ENSURE PATIENT SAFETY AND
JOB SATISFACTION.
11. TO HELP THE GRIEVANCE
PROCEDURE AND DISCIPLINARY
ACTIONS.
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15. LEVELS OF COMMUNICATION.
1. INTRAPERSONAL COMMUNICATION- SELF
TALK, SELF INSTRUCTION,
2. INTERPERSONAL COMMUNICATION-
INTERACTION BETWEEN TWO PEOPLE OR IN
A SMALL GROUP.
continued
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16. PURPOSES OF
COMMUNICATION IN NURSING
SYSTEM.
3. GROUP COMMUNICATION:
1. SMALL GROUP COMMUNICATION.
2. ORGANIZATIONAL COMMUNICATION.
3. GROUP DYNAMICS
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17. TYPES OF COMMUNICATION IN
HEALTH CARE SYSTEM
IT IS THE MEDIUM THE SENDER HAS
SELECTED TO SEND THE
MESSAGE.IT CAN BE:
VERBAL COMMUNICATION-
1. DISCUSSION
2. MEETINGS
3. SUGGESTIONS
4. ADVICE
5. ANNOUNCEMENTS
CONTINUED
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18. TYPES OF COMMUNICATION IN
HEALTH CARE SYSTEM
6. PERIODICAL TALK BETWEEN
EMPLOYER AND EMPLOYEE
7. STAFF CONFERENCES
8. SOCIAL GATHERINGS
9. EMPLOYEE COUNSELING'S
CONTINUED
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19. TYPES OF COMMUNICATION IN
HEALTH CARE SYSTEM
10. RECORDS AND REPORTS
11. STANDING ORDER
12. PROTOCOLS
13. HANDBOOKS
14. PATIENT FILES
CONTINUED
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20. TYPES OF COMMUNICATION IN
HEALTH CARE SYSTEM
15. MANUALS
16. COMPLAINT BOOK/FEEDBACK
FORMS
17. HOSPITAL MAGAZINE
18. ANNUAL REPORTS
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21. TYPES OF COMMUNICATION IN
HEALTH CARE SYSTEM
NON-VERBAL COMMUNICATION IN HEALTH
CARE SETUP:
ALARM SYSTEM
BULLETIN BOARDS
SUGGESTION SYSTEMS
CONTINUED
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22. TYPES OF COMMUNICATION IN
HEALTH CARE SYSTEM
4. TELECOMMUNICATION SYSTEM.
5. ENQUIRY OFFICE OR PUBLIC
RELATION OFFICE.
6. PATIENT INFORMATION BOOKLETS.
7. SIGN POSTS FOR PATIENTS AND
GENERAL PUBLIC
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23. TYPES OF COMMUNICATION IN
HEALTH CARE SYSTEM
NURSING CARE DELIVERY
1. TOUCH.
2. EYE CONTACT.
3. FACIAL EXPRESSION.
4. POSTURE.
CONTINUED
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24. TYPES OF COMMUNICATION IN
HEALTH CARE SYSTEM
5. GESTURE
6. MODE OF DRESS AND GROOMING.
7. SOUNDS.
8. SILENCE.
9. GENERAL PHYSICAL APPEARANCE
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27. THERAPEUTIC
COMMUNICATION TECHNIQUES.
1. ACTIVE LISTENING.
LISTENING IS A SKILL THAT CAN BE DEVELOPED BY
FOLLOWING THE BELLOW MENTIONED
GUIDELINES:
a. PHYSICALLY SHOW THAT YOU ARE READY TO
LISTEN.
b. IGNORE THE CLIENT’S APPEARANCE OR MANNER
OF DELIVERY.
c. WATCH YOUR NONVERBAL COMMUNICATION.
d. KEEP YOUR MIND ON WHAT THE PATIENT IS
SAYING.
CONTINUED
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28. THERAPEUTIC
COMMUNICATION TECHNIQUES.
e. VISUALIZE THE SITUATION FROM
THE CLIENT’S POINT OF VIEW.
f. DO NOT INTERRUPT IMMEDIATELY.
g. EVALUATE THE LOGIC AND
CREDIBILITY OF WHAT YOU HEAR.
h. DO NOT GIVE YOUR LAST WORD.
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29. THERAPEUTIC
COMMUNICATION TECHNIQUES
2. SHARING OBSERVATION.
3. SHARING SYMPATHY.
4. SHARING HOPE.
5. SHARING HUMOR.
6. SHARING FEELING.
7. USING TOUCH.
8. USING SILENCE.
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32. BARRIERS OF COMMUNICATION
IN NURSING.
1. FAILURE TO PERCEIVE PATIENT
AS HUMAN BEING.
2. FAILURE TO LISTEN.
3. INAPPROPRIATE COMMENTS AND
QUESTIONS.
4. USING CLICHÉS.
5. USING QUESTIONS REQUIRING
ONLY YES OR NO ANSWER.
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33. BARRIERS OF COMMUNICATION
IN NURSING.
6. USING QUESTIONS THAT PROBE
FOR INFORMATION.
7. USING LEADING QUESTIONS.
8. USING COMMENTS THAT GIVES
ADVICE.
9. USING JUDGMENTAL
COMMENTS.
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34. BARRIERS OF COMMUNICATION
IN NURSING.
10. CHANGING THE SUBJECT.
10. GIVING FALSE ASSURANCE.
11. GOSSIP AND RUMOR.
12. AGGRESSIVE INTERPERSONAL
BEHAVIOR.
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35. BARRIERS OF COMMUNICATION
IN NURSING.
NURSE’S ACTION:
a. REALIZE THAT THE AGGRESSOR ,NOT
YOU, IS AT FAULT.
b. DEVELOP A PLAN OF ACTION.
c. TAKE ACTION BY OBJECTIVELY
RECORDING THE PATTERN OF INCIDENTS.
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36. BARRIERS OF COMMUNICATION
IN NURSING.
d. ADDRESS THE AGGRESSOR EITHER
BY YOURSELF OR WITH A SUPPORT
STAFF MEMBER.
e. MAKE A FORMAL WRITTEN
COMPLAINT.
f. AS A LAST RESORT CONSIDER
LEGAL ACTION.
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