Emotional intelligance

Prepared by,[object Object],Mohamed Hassan Elbaz,[object Object]

HISTORICAL OVERVIEW,[object Object],1940s – Ohio State Leadership Studies emphasize ,[object Object],Mutual trust,[object Object],Respect,[object Object],Warmth & rapport,[object Object]

HISTORICAL OVERVIEW,[object Object],1990 – Salovey & Mayer coin term “emotional intelligence,[object Object],Social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”,[object Object]

HISTORICAL OVERVIEW,[object Object],1995 - Daniel Goleman publishes “Emotional Intelligence.”,[object Object]

5,[object Object],What is Emotional Intelligence?,[object Object],Emotional intelligence-“is a term used to describe the various competencies that are essential for building, developing and managing relationships” (Peters, 2008, p.13). Emotional intelligence consists of two dimensions, intrapersonal intelligence and interpersonal intelligence.,[object Object],Intrapersonal intelligence– “being intelligent in identifying our own thoughts and feelings (self awareness) and being effective at dealing with those thoughts and feelings (self management)” (Palethorpe, 2006, p.13).,[object Object],Interpersonal intelligence– “being intelligent in identifying the thoughts and feelings of others and between others (other awareness) and being effective in how we tailor our actions to work with others most appropriately (relationship management)” (Palethorpe, 2006, p.13).,[object Object],Intrapersonal intelligence + Interpersonal Intelligence =,[object Object],Emotional Intelligence,[object Object]

Emotional intelligence is a LEARNABLE ability. In Working with Emotional Intelligence, Goleman (1998) writes that EI…,[object Object],“refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships” ,[object Object]

What Emotional Intelligence isn’t…,[object Object],Cognitive Intelligence (IQ),[object Object],Aptitude,[object Object],Achievement,[object Object],Vocational Interest,[object Object],Personality,[object Object],Static – results can change over time,[object Object]

Why is EQ important?,[object Object],EQ is the capacity to create positiveoutcomes in your relationships with others and with yourself (in work, school, and life).,[object Object],EQ has been associated with better results in leadership, sales, academic performance, marriage, friendships, and health.,[object Object]

Can Emotional Intelligence be learned?,[object Object],The nature vs. nurture debate,[object Object]

It is a matter of the brain…,[object Object],“Emotional Intelligence is born largely in the neurotransmitters of the brain’s limbic system, which governs feelings, impulses and drives”,[object Object],Daniel Goleman,”Can emotional intelligence be learned”,[object Object]

over and over until it is “First, the ineffective behavior must be brought into awareness. Next, a new or more effective behavior must be identified and finally the new behavior must be consciously rehearsed masteredand becomes unconscious”,[object Object],Daniel Goleman,”Can emotional intelligence be learned”,[object Object]

The Five Components of EI,[object Object],[object Object]

Goleman’s Competencies Model,[object Object]

Emotional intelligence pyramids,[object Object]

Mayer & Salovey’sAbility Model,[object Object]

Identify emotions,[object Object],Identify how you feel,[object Object],Identify how others feel,[object Object],Sense emotions in music,[object Object],Sense emotions in art,[object Object],Detect real vs fake emotions - accuracy,[object Object]

Basic emotions with very clear facial signals,[object Object]

Understand Emotions,[object Object],Recognizes what events are likely to trigger different emotions,[object Object],Knows that emotions can combine to form complex blends of feelings,[object Object],Realizes that emotions can progress over time and transition from one to another,[object Object],Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings,[object Object]

Why do people with high IQs not always succeed?,[object Object]

How Does EQ Differ From IQ?,[object Object]

IQ scores may predict a ,[object Object],person’s success in the ,[object Object],classroom but do not ,[object Object],necessarily predict ,[object Object],success in occupational ,[object Object],or personal pursuits.,[object Object]

Who is more successful?,[object Object], EQ IQ Success,[object Object], EQ IQ Success,[object Object],EQ IQ Success,[object Object]

Relationship management,[object Object],Inspirational leadership: Guiding and motivating with a compelling vision,[object Object],Influence: Wielding a range of tactics for persuasion;,[object Object],Developing others: Bolstering others’ abilities through feedback and guidance;,[object Object],Change catalyst: Initiating, managing and leading in a new direction;,[object Object],Conflict management: Resolving disagreements,[object Object],Building bonds: Cultivating and maintaining a web of relationships,[object Object]

Leadership vs management,[object Object]

Remember:,[object Object],Emotional are contagious,[object Object],Emotions are a hyper-efficient mode of communication,[object Object],Emotions need no words,[object Object],Positive emotions spread more powerfully than bad ones,[object Object],Leading with eq,[object Object]

Leadership styles,[object Object]

Most effective;,[object Object],Moves people toward shared dreams;,[object Object],Most strongly positive;,[object Object],Used when changes require a new vision or when clear direction is needed.,[object Object],Visionary leader,[object Object]

Good at delegating,[object Object],Focused on personal development of employees:,[object Object],Identify strengths and weaknesses,[object Object],Tie strengths & weakness to personal and career aspirations and goals,[object Object],Develop plan to reach goals,[object Object],Coaching leader,[object Object]

Promotes harmony and friendly interactions, nurturing personal relationships,[object Object],Values downtime in the organizational cycle,[object Object],Focuses on emotional needs of employees even over work goals,[object Object],Affiliative leader,[object Object]

Let’s talk it over!,[object Object],Best used when a leader is uncertain about the direction to take,[object Object],Surfaces ideas to get to the vision,[object Object],Leader must make it safe to talk,[object Object],Democratic leader,[object Object]

Flexibility is Power,[object Object],Think of the leadership styles as the clubs in a golf bag. In the hands of a professional each is used in the right place and circumstance, often with unconscious competence.,[object Object]

John Poirier, Ed.D. www.poirierassociates.com,[object Object],35,[object Object],Summary,[object Object],Emotional Intelligence, especially self awareness is critical to “resonance” in leadership and individual effectiveness,[object Object],EI is made up of competencies that can be observed, assessed, learned and developed,[object Object],Introducing emotional intelligence as a development framework is similar to any other change initiative,[object Object]

Emotional intelligance

Emotional intelligance

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