The term emotional intelligence was officially coined in
1990 by Salovey and Mayer
Emotional Intelligence/Quotient is “the capacity for
recognizing our own feelings and those of others, for
motivating ourselves, and for managing emotions well
in ourselves and in our relationships. Emotional
intelligence describes abilities distinct from, but
complementary to, academic intelligence.”
- Daniel Goleman (1998)
What is Emotional Intelligence?
Emotional intelligence is not about being nice all the
It is about being honest.
Emotional intelligence is not about being “touchy-
It is about being aware of your feelings, and those of
Emotional intelligence is not about being emotional.
It is about being smart with your emotions.
IQ VS EQ
•IQ and emotional intelligence attempt to measure
different forms of human intelligence
• these measures make up an individual’s psyche.
IQ has no connection with how people
understand and deal with their emotions and
the emotions of others (EI).
Some people have high IQs and low emotional
intelligence and vice versa, while some people
score highly on both and some do not.
CORRELATION BETWEEN IQ AND EI SCORES.
IQ helps you to be successful to the extent of 20 percent
only in life.
The rest of 80 percent success depends on your EQ.
o recognize your own emotions
o how they affect your thoughts and behavior.
o know your strengths and weaknesses, and have
TWO dimensions of emotions:
‘Emotion’ is a complex state of human mind, involving
bodily changes of widespread character such as
breathing, pounding heart, flushed face, sweating palms,
pulse rate, gland secretions, etc.
a state of excitement or perturbation marked by strong
2. Self management
•The capacity to soothe oneself, to shake off rampant
anxiety, gloom, despair, or irritability.
•To control impulsive feelings and behaviors.
• To manage your emotions in healthy ways, take
initiative, follow through on commitments, and adapt
to changing circumstances
3. Social Awareness
•understand the emotions, needs, and concerns of
• pick up on emotional cues, feel comfortable socially
•recognize the power dynamics in a group,
•empathy, understanding others and taking an active
interest in their concerns
To develop and maintain good relationships
To communicate clearly
To inspire and influence others
To work well in a team
conflict management - resolving disagreements
building bonds- building and maintaining relationships with
7 QUALITIES OF PEOPLE WITH HIGH EQ
1. They’re self-aware.
know what they’re good at and what they still have to learn
2. They’re change agents.
aren’t afraid of change.
Changes are essential part of life.
3. They’re empathetic.
4. They’re not perfectionists.
While extremely motivated, they know that perfection is
roll with the blows and learn from mistakes.
5. They’re balanced.
Maintain a healthy professional-personal balance in their
Eat Well, get plenty of sleep and have interests outside
6. They’re curious.
explore the possibilities
ask questions and are open to new solutions.
7. They’re grateful.
don’t see the world as “glass half-empty” as a
lot of people do.
feel good about their lives
don’t let critics or toxic people affect that.
• Accept responsibility for choosing your own emotional
• Learn to “reframe” stressful situations into ones that are
• Be aware of, and learn to manage, your own emotional
SOMETIMES WHEN YOU ARE ANGRY WITH SOMEONE, IT
HELPS TO SIT DOWN AND THINK ABOUT THE PROBLEM.
• Recognize that emotions affect your performance.
• Identify your “explanatory style.”
• When a setback strikes, resist asking “what’s wrong
with me?” Instead, ask “what can I fix?”
• Work to achieve your “flow state,” being in the moment
with work tasks.
MENTAL STEPS TO SELF-MOTIVATION
Keep positive friends
Read and listen well
Life can be tough -get used to it
Keep a positive attitude
Take a break
Share with others
TECHNIQUES IN DETAIL
Part 1 Tapping your emotions
Part 2 Connecting With Other People
Part 3 Putting EQ to Practical Use
PART 1 TAPPING YOUR EMOTIONS
1) Note your emotional reactions to events throughout the day
acknowledge how you feel about experiences
effect on your mindset and the way you behave
practice of naming your emotions as sadness,
embarrassment, joy, contentment, or any other number
Get in the habit of tapping into your emotions at certain
times every day
2)Pay attention to your body.
start listening physical manifestations of your emotions
Stress might feel like a knot in your stomach, tight chest, or
Sadness might feel like waking up with slow, heavy limbs.
Joy, pleasure or nervousness might feel like butterflies in
your stomach, a racing heart or increased energy.
Tune into your gut responses to situations you face
3. Observe how your emotions and behavior are
Feeling embarrassed or insecure - withdraw from
conversation and disconnect.
Feeling angry might -raise your voice or angrily stomp
Feeling overwhelmed -panic and lose track of what you
were doing, or cry.
Every emotion you have is a new piece of useful information
connected to something that's happening in your world.
if you feel bitterly envious, what is that emotion telling you about
Fully experience positive emotions, too
When you have a strong emotion, ask yourself when you
last felt like this. What happened before, during and after?
Observe how you handled a certain situation before, and
how you'd like to handle it next time.
6)Practice deciding how to behave.
You can't help what emotions you feel, but you can decide
how you want to react to them
Decide to communicate your feelings instead of repressing
them, or get up and try again instead of throwing in the towel.
Don’t turn to escapist habits.
CONNECTING WITH OTHER PEOPLE
1) Be open-minded and agreeable
When your mind is open through understanding it becomes
easier to deal with conflicts in a calm and self-
Listening to debates on television or the radio.
When someone does not react emotionally the same way
you would, consider why this is?
try to see it from their point of view.
2)Improve your empathy skills
•Empathy means being able to recognize how other people
are feeling, and share emotions with them
•Being a more active listener and really paying attention to
what people are saying
•By expressing empathy, you also create empathy in
“If people will stop for a moment and put
themselves in another person’s shoes…
it will help them modify their
own behavior. It will help
them develop relationships
with those people.”
Darryl Grigg, Ed.D.
American Express Emotional Competence Program
3) Read people’s body language.
Pick up on people’s true feelings by observing their facial
expressions and other body language.
Practice being more observant and picking up on the less
obvious ways that people communicate their emotions.
4) See the effect you have on others
Understanding other people's emotions is only half the
battle when it comes to EQ
You also need to understand the effect you're having on
Do you tend to make people feel nervous, cheerful or
What happens to conversation when you walk in the
change your attitude so that you have a better emotional
effect on people.
5)Practice being emotionally honest
Practice being more physically open with your emotions, so
people can read you better.
Being "yourself" helps other people really get to know you, and
they'll trust you
understand that there’s a line
control your emotions so as not to hurt others with them
PUTTING EQ TO PRACTICAL USE
1) See where you have room for improvement.
2)Lower your stress level by raising your EQ.
Figure out what triggers your stress, and what
helps relieve it.
Make a list of effective forms of stress relief
hanging out with a friend or taking a walk ,a movie, music,
yoga and put it to good use.
Get help if you need it.
3)Be more light-hearted at home and at work
•Optimism results in emotional well being and greater
Negativity encourages people to focus only on what
can go wrong rather than building resilience.
Know how to use fun and humor
Use laughter to get through tough times.
EI IN MEDICAL PROFESSION
Higher EI- positively contribute
to the doctor-patient relationship
teamwork and communication skills
The Expression of Emotion Through Nonverbal
Behavior in Medical Visits - Mechanisms and
Debra L. Roter DrPH1,
Richard M. Frankel PhD2,
AYURVEDIC ASPECTS OF EQ
Concept of dhaaraneeya vega
लोभ शोक भय क्रोध मान वेगान् ववधारयेत् नैललज्य
ईर्षयालततरागाणाम् अभभध्याश्च बुद्धधमान्(Ca su 7/27)
o Importance in medical profession
o You can improve your EQ in a week's time if you will for it to
Be well, think positive and surround yourself with the right
people who will make you feel great and special.
1. Casper, Christine M. (2001). From Now on with Passion: A Guide to Emotional
Intelligence. California: Cypress House.
2. Goleman, Daniel. (1995). Emotional Intelligence: Why it Can Matter More than
IQ. New York: Bantam Books.
3. Humphrey, R. H. (2002). The many faces of emotional leadership. Leadership
Quarterly, 13, 493–504.
4. Walter V. Clarke Associates. (1996). Activity vector analysis: Some Applications
to the Concept of Emotional Intelligence. Pittsburgh, PA: Walter V. Clarke
5. Weisinger, Hendrie. (1998). Emotional Intelligence at Work. California: Jossey -
Make a point of trying to read between the lines and
it's easier to see the beauty in life and everyday objects and spread that feeling to those around you people want to be around an optimistic person and this draws them to you, with all the possibilities that more connections bring you.
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