Slides from a keynote I gave at Kynetx Impact 2011 in Salt Lake City on 22 March 2011.

6. How do we get a full shift in power?

8. Are we super-empowered yet?

10. Plugs for Hugh:

16. This stuff is no different in the Social Era

18. “ Social” has gotten scary.

23. Think of a Web server as one of these: Server

24. Think of a Web client as one of these: Client

25. Now think of client-server as this kind of relationship: Client Server

26. In the Web marketplace, it looks like this: Server Client Client Client Client Client Client Billions more Server Client Client Client Client Client Client Billions more Server Client Client Client Client Client Client Billions more

27. Each company has its own set of cow-calf relationships: Server Client Client Client Client Client Client Billions more Server Client Client Client Client Client Client Billions more Server Client Client Client Client Client Client Billions more

28. CRM is a $16 billion part of the Industrial Egosystem: Server Client Client Client Client Client Client Billions more Server Client Client Client Client Client Client Billions more Server Client Client Client Client Client Client Billions more

29. Client-server also causes weird legal effects, such as this stuff: You agree we aren't liable for annoying interruptions caused by you; or a third party, buildings, hills, network congestion, rye whiskey falling sickness or unexpected acts of God or man, and will save harmless rotary lyrfmstrdl detections of bargas overload prevention, or in the event of random siding management retrenchments, or Elvis leaving the building. Unattended overseas submissions in saved mail hazard functions will be subject to bad weather or sneeze funneling through contractor felch reform blister pack truncation, or for the duration of the remaining unintended contractual subsequent lost or expired obligations, except in the state of Michigan at night. We also save ourselves and close relatives harmless from anything we don't control; including clear weather and oddball acts of random gods. You also agree we are not liable for missed garments, body parts, or voice mails, even if you have saved them. Nothing we say or mumble here is trustworthy or true, or meant for any purpose other than to feed the fears of our legal department, which has no other reason to live. Whether for reasons of drugs, hormones, gas or mood, we may terminate this agreement with cheeful impunity, and there’s not a damn thing you can do about it. Accept.

32. Online, customers have no more power than sellers give them.

33. Like all corporate systems, CRM lives on the inside. Client Server/ CRM

34. “ Social CRM” is nice:

44. Here is some of what we want VRM to do.

45. Reform retail by giving customers their own tools of engagement.

48. Develop legal solutions for users.

49. Manage our own health care data.

50. Develop 4 th parties, to assist demand.

53. Open Source Personal Data Stores:

54. New ways for customers to relate in live ways:

55. VRM businesses:

56. Companies and projects talking VRM in the last 2 weeks: