Norisco tvf hosted vo_ip pbx with cisco

Norisco Hosted VoIP PBX with Cisco

Complete Cloud Communications
Packages and Features Guide

Dial
A Dial line provides simple connectivity for a phone typically in a lobby , hall or corridor where no user features
are needed. Dialtone phones make and receive calls but have no other features.

User CPE Services CPE CONFIGURATION
Services 1 Line w/ 2 Appearances

Anonymous Call Rejection None
Basic Call Logs
Calling Line ID Delivery Blocking
Call Notify
Calling Line ID (Internal/External)

Suggested Phones

Cisco SPA303 Cisco SPA301
• 3 line • 1 line
• Dual 10/100 Ethernet • Dual 10/100 Ethernet
ports ports
• Duplex Speaker Phone • Transfer
• High resolution LCD • 3-way call
screen
• Headset support

Office base
Office provides services for a worker who uses a phone as a regular part of their job and requires basic PBX
features

User CPE Services Group
CPE CONFIGURATION
Services Features
1 Line w/ 2 Appearances

Free on-platform dialing Call Return Hunt group
Full web based configuration Call Transfer Voice messaging group
HDVoice Call Waiting
Authentication Last Number Redial
Basic Call Logs Three-Way Call
Call Forwarding Always
Call Forwarding Busy
Call Forwarding No Answer
Suggested Phones
Client call control
Customer originated trace
External calling line ID delivery Cisco SPA502 Cisco SPA504
Internal calling line ID delivery • 1 line • 4 line
• Dual 10/100 Ethernet ports • Dual 10/100 Ethernet ports
• Duplex Speaker Phone • Duplex Speaker Phone
• High resolution LCD screen • High resolution LCD screen
• Headset support • Headset support
• Power over Ethernet • Power over Ethernet

Office
Office provides services for a worker who uses a phone as a regular part of their job, and who needs
flexible messaging and voicemail features and support for remote working.

Services Features

Free on-platform dialing Call Return Call pickup
Full web based configuration Call Transfer Hunt group
HDVoice Call Waiting Voice messaging group
Call Forwarding Always Speed diall-8
Call Forwarding Busy Office Toolbar
Suggested Phones
Client call control
Do Not Disturb Cisco SPA504 Cisco SPA508
External calling line ID delivery • 4 line • 8 line
• Dual 10/100 Ethernet ports • Dual 10/100 Ethernet ports
Internal calling line ID delivery • Duplex Speaker Phone • Duplex Speaker Phone
Voice Messaging user • High resolution LCD screen • High resolution LCD screen
Video Call • Headset support • Headset support
• Power over Ethernet • Power over Ethernet

Office Plus
A Connect Office Extra line supports executives who use the phone extensively inside an office and requires
multiple lines, usually with an assistant to manage incoming phone calls. The Professional executive also requires
phone services while on the road.

Services Features

BroadWorks anywhere Multiple call arrangement
Call Forwarding Always Simultaneous ring personal
Cisco SPA 525
Speed dial-8
Call Forwarding No Answer Office Toolbar
Client call control
Comm Pilot express Cisco SPA508
• 8 line
• Dual 10/100 Ethernet ports
Remote office • Duplex Speaker Phone • 5 lines
Sequential ring • High resolution LCD screen • 10/100 Ethernet port
• Bluetooth / WiFi
Do Not Disturb • Headset support
• Power over Ethernet • Full duplex speakerphone
External calling line ID delivery • High resolution display
Internal calling line ID delivery • 4 soft keys
Voice Messaging user • Headset support
• POE
Video Call

Office Premium
A Office Premium line supports executives who use the phone extensively inside an office and requires multiple
lines, usually with an assistant to manage incoming phone calls. The Professional executive also requires phone
services while on the road.
Services Features
Alternate numbers Last Number Redial
Authentication Three-Way Call
Barge-in exempt Multiple call arrangement
Basic Call Logs
Priority alert
BroadWorks anywhere
Privacy
Call Forwarding Always
Call Forwarding Busy Simultaneous ring personal Cisco SPA 525
Call Forwarding No Answer Speed dial-8
Call Forwarding not-reachable Office Toolbar
Call Forwarding Selective
Client call control Cisco SPA508
Comm Pilot express • 8 line
Customer originated trace • Dual 10/100 Ethernet ports
• Duplex Speaker Phone • 5 lines
Remote office • 10/100 Ethernet port
• High resolution LCD screen
Sequential ring • Bluetooth / WiFi
• Headset support
Do Not Disturb • Full duplex speakerphone
• Power over Ethernet
Voice Messaging user • Headset support
Video Call • POE

MVNO
MVNO is typically used in conjunction with an Office Plus license but can stand alone like an Office license. This is for a
mobile worker who uses a phone as a regular part of their job, and who also needs flexible messaging and voicemail
features and support for remote working. Our Contract-less SIM will work in any 3G phone.

Services 1 Line w/ 2 Appearances

Free on-platform dialing Call Return Mobile Phone
Full web based configuration Call Transfer
HDVoice Call Waiting • MVNO SIM
Call Forwarding Always Speed dial-8
• Any 3G phone
Call Forwarding No Answer • No software required
Client call control Desk Phone
Do Not Disturb
External calling line ID delivery Cisco SPA303 Cisco SPA301
Internal calling line ID delivery • 3 line • 1 line
Voice Messaging user ports ports
Video Call • Duplex Speaker Phone • Transfer
screen
• Headset support

Video-UC
• HD “Meet Me” Video Conferencing
– Simple – audio conferencing
paradigm
TEN B2B
Exchange – Standards based end-point
support

ISDN / PSTN
• End User Benefits
– Breakthrough pricing
Internet – Simple to use; always on
SIP Trunk – High definition video
– Enhanced B2B collaboration

Hosted PBX
SIP Trunk

8

Receptionist (console) SAAS Based
The receptionist is a front-office role that takes incoming calls to the enterprise and directs them to the appropriate
users. This role has the capability of monitoring the phone status (busy or not) of users in the enterprise via a
hardware console.
Services 1 Line w/ 24 Appearances Pods
used for presence information
Free on-platform dialing Call Return (BLF) 3 Pods of 14 Presence each
Full web based configuration Call Transfer
Basic Call Logs
Busy lamp field Clients:
Call Forwarding Always None Cisco SPA 525
Call Forwarding No Answer with expansion
Call Forwarding not-reachable Module
Call Forwarding Selective
Calling Line ID Delivery Blocking • 5 lines
Client call control • 32 programmable buttons
• 10/100 Ethernet port
• Bluetooth / WiFi
Do Not Disturb • Full duplex speakerphone
• Headset support
Voice Messaging user
• POE
Video Call

Receptionist (PC-based)
The receptionist is a front-office role that takes incoming calls and directs them to the appropriate users. This role
has the ability to monitor the phone status (busy or not) of users in the enterprise via a software console.

Services 1 Line w/ 24 (polycom)
1 Line w/ 6 appearance Appearances
Free on-platform dialing Call Return Client (BW Receptionist) for presence
Full web based configuration Call Transfer information
Basic Call Logs
Busy lamp field
Call Forwarding Always Clients: Cisco SPA 525
Call Forwarding Busy Receptionist
Call Forwarding not-reachable
Call Forwarding Selective Cisco SPA508
Calling Line ID Delivery Blocking • 8 line
Client call control • Dual 10/100 Ethernet ports
• 5 lines
Customer originated trace • Duplex Speaker Phone
• High resolution LCD screen • 10/100 Ethernet port
Do Not Disturb • Bluetooth / WiFi
• Headset support
External calling line ID delivery • Power over Ethernet • Full duplex speakerphone
Internal calling line ID delivery • High resolution display
• 4 soft keys
Voice Messaging user
• Headset support
Video Call • POE

Call Centre Standard
The Connect Call Centre solution enables high end call centre type features primarily for Inbound call centres.
It provides the standard features you would expect a busy call center to use

Queue Treatment Information & Call Center Routing Policies
feedback

50 Call Per Queue Agent Status reporting 50 Routing Policies
Entrance Announcement PC client with statistics Overflow Routing
Music on Hold Web and Email Reporting Bounced Routing
Client Reporting Stranded Routing
Comfort Message
Force Agent Unavailable

Suggested Phone types

ports ports
screen
• Headset support

Call Centre Premium
The Call Centre Premium solution goes a bit further for call centres offering an enhanced experience for the
larger call center

Queue Treatment Information & Call Center Routing Policies
feedback

50 Call Per Queue Agent Status reporting 50 Routing Policies
Entrance Announcement PC client with statistics Overflow Routing
Music on Hold Web and Email Reporting Bounced Routing – Enhanced
Client Reporting Stranded Routing – Enhanced
Comfort Message
Force Agent Unavailable – Enhanced
Priority Queuing
Suggested Phone types Night Service (After Hours)
Holiday Service
Forced Forwarding
Comfort Bypass Message

ports ports
screen
• Headset support

Call Centre Agent

• Display Active Call Details
–Call Center Name (Dept or Campaign
Name), Calling Line ID/Number, Call
Time and Status
• Set Availability Status
–Available, Unavailable, Wrap-up
• Manage Calls
–Dial, Answer, Hold, Transfer (incl to
alternate Queue), Conference, and
Escalate to Supervisor (as shown)
– On-line Directories
–Directories and Call History, with
C2Dial
– Manage Queue Options
–“Join” Queues (Sign-in/ Out) based on
call volumes
–Set Wrap-up timer
– Enable Key Call Settings
–DND, Call Waiting, Auto Answer

Call Centre Supervisor and Dashboard

• Supports all Agent capabilities
• Call control, ACD state, etc
• Online Directories (C2Dial)
• Monitor Agents and Active Calls
– Agent Line State
– Agent ACD State (allows for
changing Agent state)
– Active Calls (w/ Barge-In)
– Monitor Queue Status and
Activity
– View Queue Status, including
status (Night Service)
– View Queued Calls, including
CLID and wait time
– Voicemail MWI
– Manage Queued Calls
– Reorder calls, transfer calls to
alternate queues, retrieve calls

SIP-Trunking / PBX Overlay - Cisco

The SIP Premium services adds both mobility and remote working features to the PBX and also brings
Desktop Integration and Voicemail
CPE Services
User CPE Provides most services for the PBX
Services Seat

Calling Line ID (Internal/External) Unified Voicemail
Call Waiting Outlook Integration
Do Not Disturb Click to Dial
Remote Office PBX Overlay
Shared Call Appearance
Simultaneous Ring Personal
Voice Portal Calling
MVNO

Clients:
Windows Toolbar
Softphone
Receptionist

Fixed to Mobile Convergence

Anywhere Clients for
Blackberry, IPhone and Android

NEW REVENUE OPPORTUNITY – Fixed Mobile Convergence

Increasing Mobile Workforce Deliver Mobilty Experience
“Enterprises are looking to mobilise workforce “The TVF solution is extended to the Mobile
but with equal productivity and tools as those including Directory Integration and Presence
within the Office” through intuitive Client on the Mobile Device”

Fixed Line Market Erosion Drive Fixed Line Traffic
“Traditional Voice Providers and Resellers are “Whilst in the Office or in WiFi/Data network
losing traffic & margin to mobile calls on less coverage all Mobile Calls are routed via TVF and
attractive terms” over fixed line network”

Enterprise Supplier Consolidation Provider Can Augment Services
“Enterprises increasingly want a single provider “Provider can deliver Mobility to the Enterprise
to provider a single bill for all services” and drive further product sales (Broadband,
Presence etc.) plus deepen end user relationship”

FMC – Solution Benefits

Unified Service Experience Improved Business Efficiencies
“Mobile device becomes a fully featured TVF “Increases productivity though support of UC and
extension providing single number / voicemail, TVF integration. Enables user to expedite calls
with all calls accessible via the TVF number. using Presence / IM (future), as well as access
FMC extends this to any location & network” corporate directory information and control TVF
settings.”

Simplified Provisioning Cost Savings
“All mobile clients are distributed via App “In addition to WiFi based calling FMC
Stores with all configuration performed over implements Mobile Lowest Cost Routing (MLCR).
the air. Enables provider to define multiple routing
strategies to optimise costs”

Secure Communications Interopability
“Provides support for encrypted voice “Comprehensive BroadWorks integration and
communications via TLS & SRTP, in addition to Presence/Chat server support. Client available
encrypted configuration process” across a comprehensive range of Tablet &
Smartphone devices”

Directory Integration In Call Feature Support
• Enterprise Access for all Clients • Extension Dialling
• Corporate Directory Search • Call Hold / Retrieve
• Click to Call • Call Transfer
• Consultation

UC Feature Support Out of Call Feature Support
• N-Way Calling • Call Forwarding (Always, Busy, No Answer)
• Call Handover (Automatic / Manual) • Do Not Disturb
• Desk Phone Handoff • Voicemail (MWI)
• Feature Availablility Regardless of Location / • Calling Line ID Blocking
Network • Call Pickup/Retrieve

Customer 100% MOBILE OFFICE WITH
BUSINESS UC
anywhere client delivers
business UC to any handset
One Number, supports BYOD, OTT
Mobile Admin service, keep existing contract, control
Service
Portal costs, never miss a call, quick start

Individual Business Identity
Quick Start • Each user has their own DDI
• Over the air client install • Always call out showing business Identity & number
• Over The Top of the existing mobile carrier • Decide how to accept calls
• Allow users to bring their own device • Be part of a wider group with network hunt groups
• Control Users and Costs • Time of Day restrictions – limiting costs
• Supports major handsets UC Features Business Services • Secure and can be turned off at anytime by the admin
• Blackberry • Call recording on mobile calls • IM&P
• Android • Manager/Secretary • Corporate Directory
• iPhone • Black/White Lists • Centralised Call History list
• Hunt Groups/Queuing • Voice Mail
• Integration to CRM & Business Apps

Customer MOBILE, FIXED AND PC
DEVICES
TVF cloud unifies ALL business
Receptionist
Console
Admin
Service
communications
Portal One user, One Number, multiple devices
Partner Provided
IP Phones
POTS
FAX Mobile (IP Phone, Mobile & PC), Multiple offices,
Mobile is just like an extension
Optional
ATA

Access Router

xDSL/Leased Line/EFM

Individual Business Identity
Quick Start • Each user has their own DDI
• Over the air client install • Always call out showing business Identity & number
• Over The Top of the existing mobile carrier • Decide how to accept calls
• Allow users to bring their own device • Be part of a wider group with network hunt groups
• Control Users and Costs • Time of Day restrictions – limiting costs
• Supports major handsets UC Features Business Services • Secure and can be turned off at anytime by the admin
• Blackberry • Call recording on mobile calls • IM&P
• Android • Manager/Secretary • Corporate Directory
• iPhone • Black/White Lists • Centralised Call History list
• Hunt Groups/Queuing • Voice Mail
• Integration to CRM & Business Apps

MOBILITY – Solution Portfolio

FMC UC
Mobility Server
Server

Hosted
PSTN/GSM 3G/WiFi
Telephony
(Cellular) (VoIP)
Server

Flexible Mobility Portfolio
IP Call
GSM Call Control • Soft Clients for Tablets
• Dual Mode Clients for Smartphones
Control

Dual Mode Clients
Flexible Service Offering
Support for:
• IPhone • Quickly Enables Mobility to Hosted TVF
• Blackberry • Bundled For Existing Service & Users
• Full Featured FMC Service Capability
• Android

MOBILITY – Broadworks/Hosted telephony Integration

Directory Integration In Call Feature Support
• Enterprise Access for all Clients • Extension Dialling
• Corporate Directory Search • Call Hold / Retrieve
• Click to Call • Call Transfer
• Consultation

FMC Advanced Feature Support Out of Call Feature Support

• N-Way Calling • Call Forwarding (Always, Busy, No Answer)
• Call Handover (Automatic / Manual) • Do Not Disturb
• Desk Phone Handoff • Voicemail (MWI)
• Feature Availablility Regardless of Location / Network • Calling Line ID Blocking
• Call Pickup/Retrieve

MOBILITY – Service Ativation/Retirement

Client Distribution
• PC Client via Provider
• Apple AppStore
• Android Market
• Blackberry App World
• Symbian OVI

OTA Configuration
• Branded client – hard
coded URL
• Integration with TVF /
FMC Server
• Integration with 3rd party
provisioning server
• Redirect server support

Service Control
• Activation via Provider
• FMC Bulk / Flow Through
Provisioning
• Retirement of Account /
Service via Provider

MOBILITY – FMC Cost Optimised Routing

Normal Calling Call-Back

Used to force all FMC Client outbound calls Call-Back routing reverses the direction of an
through TVF. Provides for a Single Number outgoing call – can save costs based on tariff
service as well as cost saving for long distance asymmetries when roaming abroad. FMC Server
calling. In this scenario 2-stage dialling is used. calls the FMC Client back and calls the destination.

Call-Reverse Direct-Call
Transforms an incoming call for a user Enables the user to place a call "directly" through
(Blackberry) into an outgoing call. Interesting in the mobile network. Such a call bypasses the
countries where Fixed-Line-to-Mobile cost is FMC Server and the TVF.
significant.

SIM-Switch Automated MLCR
Enables SIM Management when a user is Automatic Routing uses the various LCR call
travelling. Once activated enterprise calls will types listed to select the appropriate call type
automatically be routed to the currently used based on cost and convenience, via
SIM. administrator defined policies.

ALL SERVICES DELIVERED
FROM TVF NETWORK
Deliver Business
communication everywhere
Agile, Flexible, Device Agnostic, Powerful
Mobile UC services
SINGLE
NUMBER

COST APPLICATION
SAVINGS INTEGRATION

MOBILITY SECURITY

DIRECTORY
MULTIPLE PRESENCE
HOSTED UC
DEVICE SUPPORT
SERVICES

Norisco tvf hosted vo_ip pbx with cisco

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