2. INTRODUCTION
The Compensation Fund introduced the submission of Returns of
Earnings online as from 08 May 2012.
It is for all employers registered with the Fund in terms of Section
80 of the COID Act.
Return of Earnings form must be submitted on or before the due
date specified by the Director-General, declaring the total amount
of earnings/salaries paid to all employees employed in terms
Section 82 of the COID Act.
3. Who should submit/not submit?
An employer who is registered with the Fund in terms of section
80 of the COID Act
A director/owner/employer representative, who has a valid South
African Identity document
An employer who’s business status has changed need not to
submit online (nature of business, ceased, amalgamated
liquidated, etc.)
4. What do I need to submit online?
A valid RSA ID number
CF registration number/Contract account number old/new
Access to internet & email facility
5. If I got more than one company, can I
submit for it too?
Yes, you can add more organizations against your username
NB
When the business has
Status change etc., closed, ceased, liquidated or sequestrated
etc., do not submit Roe online
Nature has changed must not submit online
6. What are the benefits?
Paperless
You get your invoice immediately
Avoid delays in processing your assessments
After you’ve paid. You get a goodstanding for the whole financial
year
7. How do I submit
Go to www.roe.labour.gov.za
For new users, registration for the DOL User Account is necessary and
therefore you are required to click on the button “Register for DOL User
account” as shown below:
8. Cont.
The screen shot shown below titled “DOL Access Form” appears (Note that this is
the person who will be transacting and communicating with Compensation Fund
on behalf of the company s/he represents):
9. Cont.
Fill in the given ID number, and click on the button “Verify
Identity Number” as shown below:
The screen shot below appears, with the message
“Individual details found ….Please complete the other
details”:
10. Cont.
Fill in the details:
E-mail (Please note that all e-mails from this time will be
sent to this e-mail address).
Mobile Number
Telephone Number
Characters in the red box (if they are not visible please get
new images on the button below the red box)
Click on the button “Apply for DOL Access” as shown
below:
The message “Your application has been processed and
email will be sent to you” appears on the screen.
11. Cont…
Go to your e-mail Inbox and open the e-mail that has been
sent to you. The screen shot shown below appears
12. Cont
Click on the link that is in the paragraph which states “
Please login to the ROE website at the following url” :
http://roe.labour.gov.za/DolRoeWeb/index.html
and complete the registration for ROE Access.
You have now successfully applied for the Department Of
Labour (DOL) User Account.
13. LOGIN INTO THE ROE WEBSITE
Once you have clicked on the link in point number 11 in Part
A, the screen shot below then appears:
Enter the User Name and Password which were sent to you via e-
mail, and click the button “Log In” ( ), and the screen shot below
titled “Application for ROE Form” , with the message “Welcome
again ... CHARMAINE CATERINA STRYDOM” appears
14. Cont..
CF Registation number is Old number with eleven digits you enter like
this 002416177 only the seven digits OR
Contract Acc. No.: it’s the new number with 990000 12 digits
15. Cont…
Fill in the CF Registration number/ Contract Account
Number, and click on the button “Get Organisation” as
shown below:
The screen shot below appears with the details of the
Organisation, with the message “Organisation Details
found”
16. Cont
Click on the button “Apply for ROE Access” as shown
below:
The message “Your application has been submitted for
approval” appears, and an e-mail is sent to you.
Go to your e-mail Inbox and open the e-mail received. The
screen shot below appears:
17. Cont
Click on the link in the e-mail and the screen shot below will
result, and an e-mail is also sent to you:
Go to your e-mail Inbox and open the e-mail received, and the screen shot
below will appear:
18. Cont
Click on the link on the e-mail, and the screen shot
below, with a welcome message, will result:
You have now successfully logged in, into the ROE Website
19. CHANGING ORGANISATION DETAILS
Whenever an organisation’s details such as addresses and
telephone number have changed, they must be updated to
reflect the current existing details of that particular
organisation.
Within the ROE Website the following steps are followed to
change those details:
Click on the “ROE Menu”, situated at the top left corner of
the website under the Department of Labour logo, and the
screen shot below will result:
20. Cont..
To change the details of your organisation click on the
menu “ Change Organisation Details” as shown on the
screen shot below:
21. Cont…
The screen shot below appears (note that all the fields
marked in RED are compulsory fields and must be filled):
22. Cont…
Fill all the compulsory fields marked in red, and check the terms
and conditions box with a tick ( ) , then click on button “Save
Details” as shown on the screen shot below:
The screen shot below now appears, with the message “
Organisation Details Updated”
You have now successfully updated the organisations details.
23. SUBMIT RETURN OF EARNINGS
The submission of the Return of Earnings is the core of the
ROE Website. The following steps are followed in
submitting returns:
Click on the “ROE Menu”, situated at the top left corner of
the website under the Department of Labour logo, and the
screen shot below will result:
24. Cont…
To submit the Return of Earnings of your organisation click
on the menu “ Submit Return of Earnings ” as shown on the
screen shot below:
The screen shot below now appears:
25. Cont…
Check the box of the terms and conditions with a tick (
), and for both Final & Provisional Assessment, enter the
details of :
Number of Employees
Employees Earnings; and
Directors Earnings
Click on the button “ Save Return of Earnings” as shown
below:
26. Cont…
The screen shot below now appears (Note that this screen shot
allows you to correct your values if they are incorrectly entered by
selecting “No”, or to submit them by clicking “Yes”. Once the
Earnings are submitted and are incorrect, you will not be able to
correct them online in the Website, but a formal application has to
be made to the Compensation Fund) :
27. Cont…
To submit your Earnings, Click button “Yes”, and the
following screen shot will appear:
The screen shot above shows the following, for that particular employer:
Amount invoiced to you ( R98 175)
Invoice Number (90000071)
The due date of the amount ( 13 May 2012)
Deposit Reference number (140000000066)
Banking Details of Compensation Fund
You have now successfully submitted the Return of Earnings
29. Q: “ Individuals fetch failed ……405”
A: ask the employer to check the ID after entering the ID
number must click on “ if it still gives the
same error forward his ID number and contact details to
the support team. Tell the client they’ll create the username
and password then they’ll receive a noreply email with
them.
30. Q: “Organisation details not found”
contact system administrator –
A: means wrong contract account number or CF
Registration number
31. Q: “Transaction rolled back “–
means you’re applying for the second time and email will be
sent to you with link
client must their email for the No reply email like Your
application for ROE access on behalf of the Company
, OTTAVIO LUIGI TROSELLO, has been received.
Please verify your application by clicking the following url :
http://10.128.97.101:8080/DolRoeWeb/activation.html?respo
nse=2000023622@8009045391086
32. “You are not authorized to use this
function"- contact the system
administrator.
This is a problem when the server is down or very slow
Please try again later or call 012 406 5744
33. : Submission of ROE failed……..
Unknown Fault: Server Error
Please forward the ROE number/ CA to the ROE Support
Team
It involves many scenarios or errors on the Organisation’s
profile
It can be the business is closed or Liquidated
34. NO ROE found for this Organisation
There are no ROE’s created for the employer
Business might have closed
when it was registered, ROE were not created
The business was transferred to FEMA/RAND
Inform the client of the business status
you need to create ROE’s for the years the business is
active
35. : Submission of ROE failed ---- Error
when Billing ROE
It was processed in the office & sent for
approval i.e. 30% variance, New User & Credit
block
Please forward email to the ROE Support team
36. There is a discrepancy with your declaration and it has
been sent for an audit, and you will be notified within 5
working days.. Please call this number 086 010 5350 for
further inquiries. roe@labour.gov.za”
You’ve under declared the earnings from the
previous years by more than 30%. Please do
make an affidavit and also provide summary of the
audited financials. If you’ve made a mistake give
provide us the correct earnings.
37. ERRORS not Mentioned
Refer them to the ROE support team for further assistance
ROE Support Team
Email: roe@labour.gov.za
Call Centre: 0860 105 530
Thank you
