@jcaudron
HOW D I G I T A L IS
CHANGING B U S I N E S S ,
P E O P L E AND S O C I E T Y

Hi, I’m Jo Caudron
Active in digital since 1993
Internet entrepreneur involved
in 20+ start-ups.
Founding Partner of
Duval Union Consulting
@jcaudron
jo@duvalunion.com
We are business
consultants for a digital
world.
Our mission is to help
organization transform.
@jcaudron

Sold in +45
countries!
BUY NOW! www.digitaltransformationbook.com

Expect a smack in the face…
Digital Disruption is real

1995+
Music
Photography
Video Rental
…
2005+
Print Media
TV
Travel
HR
…
2015+
Retail
Banking/Insurance
Healthcare
Automotive
Education
Telco
Food/FMCG/CPG
…
2025
All Safe
havens will be
subject to
digital
disruption
…
WAVES OF Disruption

THE IMPACT OF
D I G I T A L
@jcaudron

CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
@jcaudron

CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
DIGITIZATION
@jcaudron

CUSTOMER RELATION
ORGANISATION
PRODUCT BUSINESS MODEL
Foundation
Innovation
TRANSFORMATION
New product - old business model
Old product - new business model
New product - new business model
Direct client relationship
@jcaudron

INSTANT
GRATIFICATION

FREECONOMY

THE ON-DEMAND
ECONOMY
@jcaudron@jcaudron
ECOSYSTEMS

ACCESS OVER
OWNERSHIP

ACCESS OVER
OWNERSHIP

ACCESS OVER
OWNERSHIP

@jcaudron
NEW WAY OF
WORKING

PRODUCTION
3D-PRINTING

PRODUCTION
FACTORY 4.0

PRODUCTION
ROBOTICS

VIRTUAL
WORLDS

IA AND
KNOWLEDGE

@jcaudron@jcaudron
HUMAN
VERSUS
MACHINE

HEALTHCARE

SMART
EVERYTHING

@jcaudron
AND ALL
OF THIS:
DOMINATED BY
NEW PLAYERS

@jcaudron
THE IMPACT
ON JOBS

Disruption of jobs
WHITE COLLARBLUE COLLAR
@jcaudron

BLUE COLLAR

BLUE COLLAR

BLUE COLLAR

BLUE COLLAR

WHITE COLLAR

WHITE COLLAR

WHITE COLLAR

WHITE COLLAR

WHITE COLLAR

Don’t worry,
we’ve got a PLAN
@jcaudron

YOU NEED TO
Scan YOUR
ENVIRONMENT
@jcaudron

DETERMINE
THE IMPACT
@jcaudron

CREATE A
North Star
VISION
@jcaudron

DEFINE A
Transformation
STRATEGY
@jcaudron

DEFINE A
Transformation
STRATEGY
@jcaudron
BUILD A
ROAD MAP
@jcaudron

BUILD a new
ORGANIZATION

From an outdated
MOTHERSHIP

From an outdated
Mothership
TO A modern
F L E E T

D I G I TA L
Leadership
@jcaudron

BUSINESSES PEOPLE SOCIETY
INSIGHT 1: DIGITAL CHANGES…

OPPORTUNITIES THREATS
INSIGHT 2: DIGITAL HAS 2 FACES

INSIGHT 3: BECOME FUTURE PROOF
SCAN
INNOVATIONS
DETERMINE
IMPACT
NORTH STAR
VISION
BUILD
ROADMAP
INSTALL
DIGITAL
LEADERSHIP
BUILD DIGITAL
ORGANIZATION

WAKE-UP CALL
IMPACT ANALYSIS
FUTURE SCENARIOS
NORTH STAR VISION
TRANSFORMATION STRATEGY
DIGITAL AGENDA
ROADMAP DEFINITION
DIGITAL GOVERNANCE
CHANNEL HACKING
DATA STRATEGY
BUSINESS
STRATEGY
FUTURE PROOF ORGANISATION
FUTURE PROOF RELATION
FUTURE PROOF PRODUCT
FUTURE PROOF BUSINESS
DIGITAL LEADERSHIP
Asses, contain and develop
digital savviness
ARCHITECTURE BLUEPRINT
Map current and future people,
processes, platforms & information
EXPONENTIAL ORGANISATION
Reshape your organisation
for faster growth
SOCIAL MEDIA STRATEGY
Make social an intrinsic part
of the business
CUSTOMER EXPERIENCE 2.0
Continuously optimise your journey,
pain points and touch points
GROWTH HACKING
Implement smart techniques
to scale our business
SERVICE DESIGN
Define new style products & services
with the right user experience
PLATFORM MAPPING
Build an extensive overview of possible
(technology) solutions and requirements
DIGITAL COLLABORATION
Define and set up the new way of working
for optimal sharing and collaboration
HACKATHON / INCUBATOR PROGRAM
Stimulate internal creativity
and bottom-up innovation
START-UP BOOTCAMPS
Think, plan, act like a start-up and build
the minimum viable business case
CORPORATE ACCELERATOR
Drive outside-in innovation via collaboration
with start-ups
EXECUTIVE JOURNEY
DIVING DEEPER
TREND WATCHING
BUILDING
THE …
CONTINUOUSLY SCANNING THE
MARKET FOR NEW TRENDS

Find my slides on
www.speakersbase.com/jo
Need help? Book me and my team to consult you!
www.duvalunionconsulting.com
@jcaudron
jo.caudron@duvalunion.com
00 32 475 43 80 98

@jcaudron
HOW D I G I T A L IS
CHANGING B U S I N E S S ,
P E O P L E AND S O C I E T Y