Workshop: Raising your Organization’s Digital IQ (Kevin Olp)

Raising Your Organization's
Digital IQ
How to improve digital skills
June 2019

o  10+ years working in digital
o  Corporate digital workplace evangelist
o  Led launch of Digital Commons at Northwestern Mutual
o  DWG engagements span consulting, research and speaking
o  Focus on digital strategy, change leadership and adoption
Kevin Olp
DWG Consultant

@DWG
www.digitalworkplacegroup.com
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@DWG
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@DWG
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Digital-first workers save on
average 5.6 hours/week.
Source European Commission, ICT for Work: Digital skills in the Workplace 2017

@DWG
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Over 40% of the workers using any
digital tool do not have the skills
to use it optimally.
Source:European Commission, ICT for Work: Digital skills in the Workplace 2017

@DWG
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A typical manager spends 2 hours/
day searching for information.
Source: Accenture, 2007

@DWG
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The information bombardment or
flooding that we experience online
may be harming our ability to think
critically about the information.
Source: Eshet-Alkalai & Chajut (2010)

@DWG
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Over 90 percent of data breach
incidents in cyberattacks are due to
employees unwittingly giving access
and credentials to hackers.
Source: European Commission, ICT for Work: Digital skills in the Workplace 2017

@DWG
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A gap….and an opportunity
Only 31% of people in OECD countries have more than basic digital skills
Only 41% of people feel that universities prepare them for the digital
workplace
88% of organizations provide no formal digital skills training.
Sources:OECD, Skills Matter: Further Results from the Survey of Adult Skills 2016
European Commission, ICT for Work: Digital skills in the Workplace 2017

@DWG
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12 good practices
…employed by digital workplace teams
•  Define what digital literacy means
for the organization
•  Conduct research to understand
current skills and needs
•  Ensure sufficient investment in
digital enablement
•  Use a range of formal and informal
approaches
•  Leverage free digital learning
resources
•  Make training relevant to
employees’ work
•  Brand your digital skills initiative
•  Bring in external digital experts
•  Ensure digital enablement for
leadership
•  Use gamification to help drive
engagement with digital skills
initiatives.
•  Train and motivate digital
champions to start a ripple effect
•  Track progress and measure
benefits

@DWG
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Define what digital literacy means for the
organization
BNY Mellon
Digital literacy definitions can range
from narrowly technical to broad and
encompassing.
Getting clear on what digital literacy
means should be a pre-requisite at the
start of the initiative.
Tying into larger digital transformation
efforts provides a robust and broad
basis for digital literacy activities.

@DWG
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Conduct research to understand current
skills and needs
Staffordshire University
•  Every organization is different, based on the age, experience and aptitude of its workforce.
•  The journey to building your organizations digital IQ starts where you are today.
•  Know where the “pockets” of expertise reside.

@DWG
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Ensure sufficient investment in
digital enablement
Pandora
The introduction of digital has changed the
way that people are expected to work.
•  Perception of Difficulty
The more difficult the transition is perceived to be when
balanced against perceived benefits, the more slowly
adoption will occur. The benefits must be greater than the
loss of “how we’ve always done it.
•  Perception of Value
There is a direct relationship between the value (both
perceived and actual) of the new tool and the speed of
adoption. The more compelling the value proposition, the
faster, stickier and more permanent adoption will be.

@DWG
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Use a range of formal and informal approaches
Within the study, the best programs are not focused on one tactic, but
rather a combination of smaller initiatives.
•  Formal classroom training
•  Mentors / Reverse Mentors
•  Help communities
•  Genius bars
•  Open-door events
•  Ask me anything sessions
•  Digital Cafes
•  e-learning

@DWG
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Leverage free digital learning resources

@DWG
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Make training relevant to employees work
Pandora

@DWG
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Brand your digital skills initiative
Barclays

@DWG
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Bring in external digital experts

@DWG
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Ensure digital enablement for leadership
Bosch

@DWG
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Use gamification to help drive engagement
with digital skills initiatives
EY
Competition
Recognition
Motivation
Expertise- Finding

@DWG
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Train and motivate digital champions to
start a ripple effect
Barclays

@DWG
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Track progress and measure benefits
Why do we measure
1. To judge whether something has been successful
2. To understand how to do something better next time
3. To avoid biases, prejudices, dogma and self interest.
4. To discover new insight and ideas
5. To model complexity that we can’t by observation alone

@DWG
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Track progress and measure benefits

@DWG
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12 good practices
…employed by digital workplace teams
•  Define what digital literacy means
for the organization
•  Conduct research to understand
current skills and needs
•  Ensure sufficient investment in
digital enablement
•  Use a range of formal and informal
approaches
•  Leverage free digital learning
resources
•  Make training relevant to
employees’ work
•  Brand your digital skills initiative
•  Bring in external digital experts
•  Ensure digital enablement for
leadership
•  Use gamification to help drive
engagement with digital skills
initiatives.
•  Train and motivate digital
champions to start a ripple effect
•  Track progress and measure
benefits

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6/17/19 26

Workshop: Raising your Organization’s Digital IQ (Kevin Olp)

Workshop: Raising your Organization’s Digital IQ (Kevin Olp)

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