Accounts Receivable Management Software Buyers Guide

1. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com AccountsReceivable,Credit,and CollectionsSoftwareEvaluation 2015A/RSoftwareMarketOverview andApplicationEvaluationTips JamesMallory March31,2015

2. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com 1980-1990’s ERP gains traction & popularity among manufacturers, distributors, service-driven organizations, and others 1990- 2000’s - Salesforce automation (SFA) software morphs into CRM -Mainframe migration to PC -Migration from MS DOS and UNIX to MS Windows -Cloud Computing emerges Today Just like the movement to ERP in the 90’s companies are adopting A/R management software to fill the gaps & integrate strategic business areas into one place. Evolution of Business Technology

3. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com A/R Software Today • Maturing and evolving market with more applications to choose from • Small business systems - a growing market • MANY new cloud-based systems, most with limited functionality • Subscription ranging from $20 to $200 per month • Mid-Sized systems- highly fragmented market • Few systems launched in the last 5 years or so designed for growing companies • Most established vendors offer on-premise and hosted deployment models • Large Enterprises- limited market • Few options available on the market today

4. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com What Can You Do With A/R Collections Software? Extend the A/R module in ERP/accounting systems with advanced features that allow you to: • Automate broken promise tracking • Report on critical A/R information • Centralize information from your ERP system • Enable customer self-service and online bill pay • Manage and collaborate on important documents • Manage & automate communications related to invoices • Set up alerts and notifications • Much more. Our Buyer’s Guide & RFP template lists over 320 features available in some of today’s popular A/R software applications. Available here: blog.anytimecollect.com/accounts-receivable-software-buyers- guide-white-paper/

5. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com A/R Software Value Proposition

6. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Get paid faster • Companies using CCM software get paid about 20% faster than companies who use manual or disconnected systems. • On average companies get paid in 61 days despite 28 day credit terms. • A 20% improvement means you get paid 12 days (almost 2 weeks) faster! (Paystream Advisors)

7. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Reduce Bad Debt Write-Offs • Companies write-off 4% of accounts receivable annually to bad debt. • Companies implementing CCM typically reduce bad debt by 15-25% Example savings: $10 million company is writing off $400,000 annually. A 20% reduction provides a savings of $80,000 annually. How much would you need to sell to make up for that loss? (Paystream Advisors)

8. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Increase efficiency Spend 3X as much time and energy communicating with customers about payment - not on administrative tasks.

9. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Rapid Return on Investment Recent research from industry Analysts Paystream Advisor shows that companies who use A/R management software to automate collections are realizing ROI in as little as 2 months.

10. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Additional Benefits • Increase working capital • Increase efficiency • Improve communication • Improve customer service • Reduce Admin costs • Shorten the sales to payment cycle • Minimize credit risk • Gain valuable insight • Centralize information • Reduce legal costs • Peace of mind • Get paid faster • Improve cash forecasting • Resolve disputes faster • Reduce financing costs • Maximize unused credit lines • Reduce bad debt write-offs • Improve borrowing position • New employee training • Reduce dependency on collection agencies • Reduce legal costs • Simplify audits & compliance • Improve cash position

11. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Software Selection Criteria • Using the right tool for the job • The right sized solution • Specialty & industry specific applications • Collection Agency Software • Additional Software Considerations • Vendor Longevity & Experience

12. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Manual Systems, Spreadsheets, & Processes • Not every business needs to invest in A/R software • Manual processes may be suitable for companies with less than 100 active customers or less than 100 invoices to manage monthly. • As you increase your customer base or invoice volume, this strategy becomes significantly more difficult. • Remember: With A/R automation, companies can spend 3X as much time and energy talking with customers, not working on spreadsheets! The right tool for the job

13. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com “In the past, ERP solutions have been woefully inadequate in terms of credit and collections functionality” -Paystream Advisors ERP / Accounting Systems The right tool for the job • Limited capabilities • Lack workflow automation • Require manual data entry • Lack reporting capabilities • Do not support quote-to-cash process • Ineffective & inefficient Activity Average time with ERP Average time with accounts receivable software Research account information 5-10 minutes 2 minutes Actual phone call with customer 10-15 minutes 10 minutes Post-call activities 10-15 minutes 4 minutes Total time spent 25-40 minutes 15 minutes Customer Value Group Time spent on single activity manual vs. automated

14. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Customer Relationship Management (CRM) CRM Marketing Sales Support Customer Service Both CRM & A/R Software: • Allow users to manage accounts & contacts • Allow for Communicate • Have built-in reporting and intelligence capabilities However, CRM is designed for sales – not for accounting! CRM cannot answer critical collector questions such as: • When did I last remind the customer of an outstanding invoice? When should I send another reminder? • When should I make the first call? second? • What is the procedure for a dispute? • When was the last time we conducted a credit review on this customer? • What is the process • for escalation when larger invoices continue to age? The right tool for the job

15. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Home Grown & Custom Applications CCM software companies do one thing – they develop CCM software! 10 years ago you may not have been able to find a solution flexible enough for your business, but things have changed. You have specific needs, but you have more important things to do than develop and maintain software, such as: • manufacturing products • servicing customers • distributing goods The right tool for the job

16. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com • Highly specialized software designed specifically to help companies manage accounts receivable, credit, and collections. • Integrated to ERP/accounting software to centralize customer accounts, invoices, and payments. • Proven to help companies get paid faster, reduce bad debt, and more. • 10 – 20% reductions in daily sales outstanding (DSO) • 25% reductions in past due receivables • 15 - 25% reductions in bad debt reserves • ROI in as little as 2 months. The right tool for the job Paystream Advisors Report

17. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com • No formula for calculating the size you need. • Most A/R software systems integrate with specific ERP solutions which are segmented by company size & complexity. • In our experience: • Businesses typically have one full time employee managing every $10 million to $20 million in annual credit sales. • This can vary widely by industry. The right sized solution

18. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Small Business A/R Software • Most small businesses don’t need CCM software until they are managing about 100 customers or 100 invoices monthly. • Typically support a single user. • Most of the entry-level CCM products are offered as hosted solutions available for subscription pricing for under $100 per month. • Many small businesses use their QuickBooks system for A/R management • Basic features allowing for reminders to be sent to customers and for notes to be made for collection calls. • Other light CCM products are available on the Intuit marketplace including Anytime Collect for QuickBooks. Anytime Collect provides a dashboard, cash forecast, customizable email templates, configurable workflow, prioritized call list, and other features not available in other products at this price point. The right sized solution

19. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Mid-Market A/R Software • Companies with between $10 million to $500 million in credit sales with average of 5-10 full time credit users. • Sage, Microsoft, and similar ERP vendors have options available including solutions developed exclusively for their ERP system. • General products are also available on the open market in hosted or on premise deployment models. • Prices typically range from $100 to $300 monthly for subscriptions or generally around $1,000 to $3,000 per user for a perpetual license purchase. • Most midmarket companies will require at least 2 users. • Our average midmarket customer has 3-5 full credit users + several inquiry users who can receive alerts and inquire on information in the software. The right sized solution

20. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Enterprise A/R Software • Integrate with SAP, Oracle, or other large ERP systems. • A/R modules can be overly complicated for smaller divisions • Long implementation timeline • Many use midmarket software like Anytime Collect in subsidiaries • Enterprise CCM is typically available either hosted or on premise • Prices from $5,000 to $15,000 per credit user. • At Anytime Collect, our Enterprise customers range from smaller divisions of global enterprises with few users to Global companies with hundreds of users. • Implementations typically require a few weeks to a month for system configuration, setup, and user training. The right sized solution

21. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Specialty & Industry Applications • Construction companies- lien management • Transportation and logistics companies - disputes related to freight invoices & access to information not typically included in out of the box CCM software. • Professional service firms, manufacturers, distributors, and others- supporting documents related to invoices (timesheets, proof of delivery, bills of lading, etc.) • Medical & healthcare –compliance with HIPA, collections from multiple sources for co-pays and/or multiple insurance providers. • Specialized applications generally do a great job with the industry-specific requirements but often lack the robust features included in most general applications.

22. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Agency Collection Software Business Collection Software Collection Agency Applications • Software applications designed for Collection Agencies is different than those designed for businesses. • Difficult to tell the difference between collection agency software and CCM business applications at first glance. • Subtle differences, drastic impact.

23. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Choose Your Vendor Wisely Vendor Longevity & Experience • Understand the background of each CCM vendor • Markets they serve • Product features • Other considerations • Many companies (especially newer cloud CCM vendors) did not exist just a few years ago • It is also important to understand how each vendor integrates their business applications with your ERP or accounting software. • select a vendor with a solid background and reputation in the industry with a strong integration strategy to ensure your success • Few CCM vendors have a strong background in ERP business software

24. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com • General Features • Technology • Hosted vs. Premise • User Types • Accounts • Financial Transactions • Automation & Workflow • Collection Activities • Business Intelligence & Reporting • Business Credit Risk Management • Electronic Invoice Presentment & Payment (EIPP) • Document Management • Cash Forecasting • Global Features • Professional Services • Project Management • References & Resources • Pricing & ROI Additional Software & Vendor Considerations

25. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Make a more educated choice with these resources: • 2015 A/R Software Buyer’s Guide • Current A/R market overview • List of popular solutions to consider • Vendor & software evaluation best practices • Request for Proposal Template • Over 320 features in popular A/R solutions to streamline the evaluation and selection process. • ROI calculator • Enter your company data to get a potential ROI on software investment Available here: blog.anytimecollect.com/accounts-receivable-software-buyers-guide-white- paper/

26. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com • Recorded Product Demonstrations • White Papers • Customer Case Studies • Educational Webinars • Other Resources Download the Resource Guide here: anytimecollect.com/Pages/Resources.aspx Additional Resources Available

27. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Download these white papers here: anytimecollect.com/Pages/Resources.aspx

28. Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com Questions? James Mallory jmallory@e2btek.com 440.352.4700 www.anytimecollect.com