1.
Train the Trainer Laurence Yap For ERT Team, Komag

2.
Introduction <ul><li>Objectives </li></ul><ul><ul><li>Equip your in preparation training sessions </li></ul></ul><ul><li>End results </li></ul><ul><ul><li>Know adult learning process </li></ul></ul><ul><ul><li>Learn to prepare before training </li></ul></ul><ul><ul><li>Know how to write lesson plan </li></ul></ul><ul><ul><li>Facilitate discussion </li></ul></ul><ul><ul><li>Demonstration effectively </li></ul></ul><ul><ul><li>Interact well with audience </li></ul></ul>

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Outline: Part A: Preparation <ul><li>1. Preparation </li></ul><ul><ul><li>1.1 adult learning </li></ul></ul><ul><ul><li>1.2 teacher vs instructor </li></ul></ul><ul><ul><li>1.3 create a checklist </li></ul></ul><ul><ul><li>1.4 sample outline </li></ul></ul><ul><ul><li>1.5 motivate your audience </li></ul></ul><ul><ul><li>1.6 create lesson plan </li></ul></ul>

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Outline Part B: Training <ul><li>2 Introduction </li></ul><ul><ul><li>2.1 Gain attention </li></ul></ul><ul><ul><li>2.2 Aims </li></ul></ul><ul><ul><li>2.3 Transition </li></ul></ul><ul><ul><li>2.4 Overview </li></ul></ul><ul><li>3 Explain </li></ul><ul><ul><li>3.1 Delivery skills </li></ul></ul><ul><ul><li>3.2 Use of multimedia </li></ul></ul>

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<ul><li>4 Discussion and feedback </li></ul><ul><ul><li>4.1 facilitation Skills </li></ul></ul><ul><li>5 Demonstration </li></ul><ul><ul><li>5.1 Demo training </li></ul></ul><ul><li>6 Summary and closing </li></ul>

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1.1 Adult learning <ul><li>Learn by doing </li></ul><ul><li>Learn by solving practical problems </li></ul><ul><li>Learn through the application of past experience </li></ul><ul><li>Learn best in informal environment </li></ul><ul><li>Through a variety of training method </li></ul>

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1.2 Teacher vs Instructor <ul><li>Teacher: </li></ul><ul><ul><li>Tell them what you are going to tell them </li></ul></ul><ul><ul><li>Tell them what you are telling them </li></ul></ul><ul><ul><li>Tell them what you’ve told them </li></ul></ul>

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<ul><li>Instructor </li></ul><ul><ul><li>Ask them what they’ve done </li></ul></ul><ul><ul><li>Tell them what they are going to do </li></ul></ul><ul><ul><li>Show them what they are going to do </li></ul></ul><ul><ul><li>Let them do it </li></ul></ul><ul><ul><li>Let them do it some more </li></ul></ul><ul><ul><li>Ask them what they’ve just done </li></ul></ul>

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1.3 Create a check list <ul><li>Look at the example </li></ul><ul><li>Work out in a group of 4 </li></ul><ul><li>Choose a leader </li></ul><ul><li>Write it in a flipchart </li></ul>

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1.4 Sample Outline <ul><li>Introduction </li></ul><ul><li>Contents </li></ul><ul><li>Conclusion </li></ul>

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1.5 Motivate Your Audience <ul><ul><li>Tell a story </li></ul></ul><ul><ul><li>Use natural humor </li></ul></ul><ul><ul><li>Unusual statisticsKnow their level of knowledge </li></ul></ul><ul><ul><li>speak their language </li></ul></ul><ul><ul><li>variety in a presentation </li></ul></ul>

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<ul><ul><li>Create a need - WIIFM </li></ul></ul><ul><ul><li>Get yourself excited – eye contact and available yourself before class, at breaks and after class </li></ul></ul><ul><ul><li>Establish a long range objectives – see bigger pictures like the overall presentation </li></ul></ul><ul><ul><li>Apply contents to life – role play and action plans </li></ul></ul>

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<ul><ul><li>Know their level of knowledge </li></ul></ul><ul><ul><li>speak their language </li></ul></ul><ul><ul><li>variety in a presentation – change every 8 minutes 90/20/8 </li></ul></ul><ul><ul><li>Learn from good instructors </li></ul></ul>

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1.6 Create lesson plan <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Explanation </li></ul></ul></ul><ul><ul><ul><li>Scenario </li></ul></ul></ul><ul><ul><ul><li>Feedback </li></ul></ul></ul><ul><ul><ul><li>Demonstration </li></ul></ul></ul><ul><ul><ul><li>Summary </li></ul></ul></ul>

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2. Introduction <ul><ul><li>General guidelines: </li></ul></ul><ul><ul><ul><li>write notes on index card </li></ul></ul></ul><ul><ul><ul><li>eye contact </li></ul></ul></ul><ul><ul><ul><li>drink water if you are thirsty. Not iced water </li></ul></ul></ul><ul><ul><ul><li>vary your voice – pitch, volume, short dramatic pauses, speed of delivery </li></ul></ul></ul><ul><ul><ul><li>watch your language! – everyday language, friendly </li></ul></ul></ul><ul><ul><ul><li>mannerism – adjust your clothes, scratch your ear or nose, brush back your hair </li></ul></ul></ul>

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2.1 introduction: gain attention <ul><ul><li>open with high energy, animation and enthusiasm </li></ul></ul><ul><ul><li>don’t apologize </li></ul></ul><ul><ul><li>give the audience an overview </li></ul></ul><ul><ul><li>be aware of your appearance </li></ul></ul><ul><ul><li>be aware of your voice – tone, enunciation, pace and speed, word choice </li></ul></ul>

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Next Steps <ul><li>Quotation </li></ul><ul><li>Challenging questions </li></ul><ul><li>Description of incidents </li></ul><ul><li>Poems </li></ul><ul><li>Word games </li></ul><ul><li>Visuals Props </li></ul><ul><li>Activities </li></ul>

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2.2 Aims <ul><li>Specific </li></ul><ul><li>Measurable </li></ul><ul><li>Achievable </li></ul><ul><li>Relevant </li></ul><ul><li>Time Table </li></ul>

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2.3 Transition <ul><ul><li>Physical movement </li></ul></ul><ul><ul><li>Use of media </li></ul></ul><ul><ul><li>Change of Media </li></ul></ul><ul><ul><li>Mini-Summary </li></ul></ul><ul><ul><li>Q&A </li></ul></ul><ul><ul><li>Pause </li></ul></ul>

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2.4 Overview <ul><li>Tell them your big pictures </li></ul>

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3.1 Delivery Skills <ul><ul><ul><li>Verbal </li></ul></ul></ul><ul><ul><ul><ul><li>pleasant </li></ul></ul></ul></ul><ul><ul><ul><ul><li>natural </li></ul></ul></ul></ul><ul><ul><ul><ul><li>dynamic </li></ul></ul></ul></ul><ul><ul><ul><ul><li>expressive </li></ul></ul></ul></ul><ul><ul><ul><ul><li>easily heard </li></ul></ul></ul></ul>

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<ul><ul><ul><li>Nonverbal Delivery Skills </li></ul></ul></ul><ul><ul><ul><ul><li>posture – confidence, alert </li></ul></ul></ul></ul><ul><ul><ul><ul><li>hand gesture </li></ul></ul></ul></ul><ul><ul><ul><ul><li>body movement – step forward, a step backward, lateral movement </li></ul></ul></ul></ul><ul><ul><ul><ul><li>facial expression </li></ul></ul></ul></ul><ul><ul><ul><ul><li>eye contact </li></ul></ul></ul></ul>

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<ul><ul><ul><li>Delivery the content: </li></ul></ul></ul><ul><ul><ul><ul><li>step by step </li></ul></ul></ul></ul><ul><ul><ul><ul><li>clear and concise </li></ul></ul></ul></ul><ul><ul><ul><ul><li>tell them why </li></ul></ul></ul></ul><ul><ul><ul><ul><li>stress key points </li></ul></ul></ul></ul><ul><ul><ul><ul><li>avoid jargon and buzz words </li></ul></ul></ul></ul><ul><ul><ul><ul><li>speak at moderate speed </li></ul></ul></ul></ul>

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3.2 Use of multimedia <ul><li>Flip Chart </li></ul><ul><ul><li>write big and well </li></ul></ul><ul><ul><li>use color – red for underline, black/blue/green for main text, pink/brown, purple and yellow: least visible </li></ul></ul><ul><ul><li>use exact words, </li></ul></ul><ul><ul><li>face your audience, </li></ul></ul><ul><ul><li>post them </li></ul></ul><ul><ul><li>use symbol, box and bullet points </li></ul></ul><ul><ul><li>reverse techniques </li></ul></ul>

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4.1 facilitation Skills <ul><ul><li>Set ground rules </li></ul></ul><ul><ul><li>Learn to wait before responding – count to 10 </li></ul></ul><ul><ul><li>Redirect questions to the group – Ping Pong </li></ul></ul><ul><ul><li>Use the energy of the group – rest, humor, stretch break </li></ul></ul><ul><ul><li>Avoid making judgment statements – Which’s not very funny? How can you believe that? </li></ul></ul><ul><ul><li>Listen attentively – look into their eyes </li></ul></ul>

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<ul><ul><ul><li>Paraphrase to clarify </li></ul></ul></ul><ul><ul><ul><li>Use flipchart – keep track of ideas. KISS </li></ul></ul></ul><ul><ul><ul><li>Synthesize – don’t just record. Get comment and build on each other’s thought </li></ul></ul></ul><ul><ul><ul><li>Summarize periodically </li></ul></ul></ul><ul><ul><ul><li>Label sidetracks – use card or signals </li></ul></ul></ul><ul><ul><ul><li>Park it – parking lot </li></ul></ul></ul><ul><ul><ul><li>Give reinforcement – verbal and non verbal – thank you and thumb up </li></ul></ul></ul>

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<ul><ul><ul><li>Keep air time under 40% </li></ul></ul></ul><ul><ul><ul><li>Check for understanding </li></ul></ul></ul><ul><ul><ul><li>Ask participants to summarize </li></ul></ul></ul><ul><ul><ul><li>Ask others for opinion </li></ul></ul></ul><ul><ul><ul><li>Summarize and move on </li></ul></ul></ul>

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5.1 Demo training <ul><li>position the employee correctly </li></ul><ul><li>explain the objective and steps </li></ul><ul><li>demo first the overall process </li></ul><ul><li>demo NEXT each step slowly, explain each step elaborately and verify understanding </li></ul><ul><li>practice and feedback </li></ul><ul><li>summary </li></ul>

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Verify the trainees understand the task <ul><ul><ul><li>ask for questions </li></ul></ul></ul><ul><ul><ul><ul><li>What question to you has? </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Anything I need to clarify further? </li></ul></ul></ul></ul><ul><ul><ul><ul><li>wait for questions </li></ul></ul></ul></ul><ul><ul><ul><li>have trainee repeat instructions </li></ul></ul></ul><ul><ul><ul><ul><li>tell them you are concern with your communication skills </li></ul></ul></ul></ul><ul><ul><ul><ul><li>praise them if they do it well </li></ul></ul></ul></ul>

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<ul><ul><ul><li>.test verbally for understanding </li></ul></ul></ul><ul><ul><ul><ul><li>keep question short and to the point </li></ul></ul></ul></ul><ul><ul><ul><ul><li>usually 2 –3 questions </li></ul></ul></ul></ul><ul><ul><ul><ul><li>gain confidence and making progress </li></ul></ul></ul></ul>

31.
Summary and Closing <ul><li>Ask questions </li></ul><ul><li>Check parking lot </li></ul><ul><li>Summarize any follow up action items required of you </li></ul><ul><li>Summarize key points </li></ul>