Elizabeth Napierala is seeking a senior administrative assistant position where she can utilize over 10 years of experience as an executive assistant and administrative assistant. She has excellent organizational, communication, and problem-solving skills. She is highly proficient in Microsoft Office applications and has experience with accounting, records management, and claims reporting systems. Her most recent role was as an administrative assistant at ICBC where she provided support to directors and managers, handled HR responsibilities, and coordinated meetings and special events.

1. Elizabeth Napierala
ejnapierala@gmail.com
(604) 417‐4912
file
Highly dynamic and qualified assistant with a thorough familiarity of office administration. Seeking a position as
a senior administrative assistant that will allow me to utilize my acquired proficiency and knowledge while
providing opportunities for further development of my technical skills.
fessional qualities
 Over 10 years of professional experience as Executive Assistant and
Administrative Assistant
 Excellent organizational and management skills
 Goal oriented with ability to handle multiple tasks and challenges
 Excellent communication skills, problem resolution abilities, and sense of
discretion for highly confidential matters
 Equally effective at providing office management and advanced word
processing support
 Highly proficient in MS Office suite
 Computerized records management experience
 Accounting experience (payables, receivables, payroll)
hnical Skills
Excel
Powerpoint
OneNote
Sharepoint
SAP (Crystal
reports)
MS Access
Claims reporting
systems
(specific to ICBC)
RWare and other
online research
database tools
erience
Insurance Corporation of British Columbia (ICBC)
Administrative Assistant ‐ confidential **title change due to corporate
reorganization
Feb 2015 to present
ICBC Corporate Head Office
 Provide senior level administrative support to Director, Advanced Analytics,
and eight departmental managers (including handling all calendars).
 Maintain weekly attendance (SAP time entry) and administration of all HR
matters for department (40+ employees).
 Coordinate and manage recruitment processes (service contracts for
recruiting agents, interviews, travel arrangements for candidates), and
manage onboarding of all new hires.
 Collaborate with managers on posting recurring key reports to intranet
document centre (Sharepoint) for executive audience.
 Liaise with other departments to ensure proper communications and
reporting practices.
 Schedule, coordinate, and manage monthly & quarterly departmental
meetings, assisting with presentations as needed.
 Organize and manage details of special events, travel arrangements,
corporate agendas and itineraries.
 Process received invoices and monthly expense reports with supporting
documents and budget code indices.
 Prepare monthly variance and quarterly outlook department budget reports.
 Maintain office supplies and equipment.

2.
Elizabeth Napierala Page 2 of 2
erience . . . continued
Executive Administrative Assistant
Jul 2007 – Feb 2015
ICBC Corporate Head Office
 Provided administrative support to Chief Actuary and two Directors.
 Maintained Chief Actuary’s and Directors’ calendars.
 Monitored Outlook inbox of Chief Actuary and ensured all incoming
correspondence were dealt with appropriately.
 Ensured emails or other items requiring action were either responded to,
delegated to a designate (as assigned by Chief Actuary) or tasked for follow‐
up by Chief Actuary with reminders.
 Prepared correspondence, reports, presentation materials and meeting
agendas.
 Create and assist with powerpoint presentations (including background
research) to prepare Chief Actuary for speaking engagements.
 Completed travel and training arrangements for Chief Actuary, Directors
and managers.
 Coordinated budget process and ongoing review of expenditures for
department (including compensation and operational expenses).
 HR administration (staff compensation, performance reviews, recruitment,
hiring), producing ad hoc reports from SAP as requested by management
(employee absence reporting, corporate service times, etc.)
Administrative Assistant (confidential)
May 2007 – Jul 2007
ICBC Corporate Head Office
Office Assistant III
Feb 2005 – May 2007
ICBC Head Office Claims
Mercury Adjusters Inc.
Administrative Support
2003 – 2005
erests:
running
(half‐marathons and
Vancouver
International
Marathon)
cross country skiing
drawing &
painting
and other forms of
creative expression
unteering
United Way
North Shore
Christmas Bureau
Pink Shirt Day
Commuter
Challenge
Earth Hour
cation:
 Completed wide range of courses for various software applications (Word,
Excel, Powerpoint, Dreamweaver, Sharepoint, etc.)
 ICBC internal courses (Accident Benefits – Part 7, Underinsured Motorist
Protection (UMP) – Part 10 & 11, etc.)
 Completed two years of post secondary education at SFU and UBC in
English Literature and Philosophy