Flying Under the Radar: UX in Government Systems
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The document discusses the challenges of user experience (UX) work in government systems and the speaker's approach to navigating these challenges. The speaker takes a flexible "fly by the seat of your pants" and "fly under the radar" approach due to facing significant variation in projects and constraints from agencies. This involves doing what is called for within each project and paying attention to user experience as much as possible within constraints. The internal side of government work presents the real challenge for emphasizing user experience beyond usability.
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Flying Under the Radar: UX in Government Systems
- 1. UX “Under the Radar” Elizabeth Buie Luminanze Consulting Panelist presentation (slightly revised) Designing for User Experience: Academia & Industry CHI 2011 conference Vancouver, BC, Canada - 9 May 2011 An Approach to User Experience Work in the Government Systems World Copyright © 2011, Elizabeth Buie
- 4. Part 1 - Flying by the seat of your pants
- 5. Part 1 - Flying by the seat of your pants * “Trousers” in the UK, and probably elsewhere as well *
- 7. Part 2 - Flying under the radar
Notes de l'éditeur
- Note on independent consultant: Therefore, I don’t have the authority to establish a process in any project, only to recommend.
- Note on independent consultant: Therefore, I don’t have the authority to establish a process in any project, only to recommend.
- I know things change in business too, but it’s extremely rare that management is concerned about the opinion of the entire country.
- There ARE some exceptions — specifically, internal systems whose use is optional. These are more like public-facing systems if the agency wants to encourage staff to use them. DOT’s IdeaHub is an example of this. btw, these are all photos of real public servants, obtained from government sites.
- Usability is defined as effectiveness, efficiency, and satisfaction. The first two are somewhat straightforward. I can just hear the talk-show hosts now: “You’re spending taxpayer money to make overpaid government employees FEEL GOOD?!?!”