2. Who are we
Hans Broos - video & e- learning consultant
At one of the 12 learning departments in KLM
Edwin Bleumink - innovation manager learning technology
Where do we work
Focus on sales & marketing for all establishments
Schiphol Airport Amsterdam the Netherlands
Goal
Use technology to make learning a part of daily job instead of a classroom experience
3. Aircraft handled by KLM staff or
handling staff, 3rd
parties
One of the many roles during handling process
•Check information of head office
•Report any irregularity to head office
4. • Certain knowledge level.
• Travel to Amsterdam for update basic
aircraft knowledge
Two day training:
•Day 1- Update basic aircraft knowledge
•Day 2- presentations from departments.
Plus:
•Participants see the person they are
dealing with.
Minus
•Due to jetlag less attention
•Costly
•Loss of productivity, due to travelling
5. Costs:
•Hotel accommodation
•Tickets for non KLM staff,
occupying seat commercial passenger
•Daily Allowance.
•Loss of productivity,
•Travel time 3 days for Singapore Amsterdam v.v.
•Time of the presenters, beside regular work
Yearly :
Real costs 300.000,-€
Number of participants: approx. 200
Cost per participant : 1.500,-€
6. Can you create a solution that will
1.Increase the number of participants
2.Lower the number of incidents
3.Increase impact
4.and lower the costs
7. Sponsor appointed Project Manager
Manage expectations of 7 different departments
KLM Business Campus
Translate needs of sponsor into a smart learning solution
Task:
•Validate processes & procedures
•RE-define the knowledge needed
10. Current figures:
Until end February
750 participants passed test 1
600 participants passed test 2
150 participants passed the training on the job.
No travelling to Amsterdam.
Extra productivity:
1750 days
8,5 FTE, with a value of approx. 350.000.€
Recurrent costs:
Hosting fee website
License fee for Movietrader.
total 12.000 per year€
11. Use in-company talent
and content
Prototyping: Showing is believing
Align quality of all content
Interactive video is an added value
Experiment with new technology
Double your
time estimation
Don't be restricted
by the weakest link
