Powerful Start- the Key to Project Success, Barbara Laskowska
Facing Today's Communication Challenges
1. ESSENTIALS OF BUSINESS COMMUNICATION 4 TH CANADIAN EDITION Mary Ellen Guffey, Brendan Nagle ISBN 0-17-622414-9
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4. TRENDS IN THE NEW WORKPLACE Ch. 1- Communication Skills: Essential for succeeding in the new world of work.
5. THE PROCESS OF COMMUNICATION Ch. 1- Receiver “ understands” message Sender has idea Possible additional feedback to receiver Sender encodes message Receiver decodes message Channel carries message Feedback travels to sender NOISE NOISE