3. eircom Managed Security 3
In information security,
knowledge is power
Protecting
Protecting your information against a growing
e g information
a For regulators, for stakeholders and for the
range
range of IT security threats – and proving to
g T e
threats sake of their own reputations, today’s business
customers
o s regulators
o
customers and regulators that you can do so – leaders need answers.
is a significant challenge.
significant challenge.
g e
Get a clearer view with eircom
As all business becomes more interconnected,
all business s Managed Security
and as the IT infrastructure supporting business
s e infrastructure t
becomes more intricate,
becomes more intricate, traditional security
o e eircom Managed Security is the first IT
methods are
methods are no longer enough. With so many
h
managed service that helps you mitigate risk by
people
people and devices now on your network,
pe w
drawing on the expertise of eircom’s accredited
from smartphone users to remote workers on
m smartphone
r s
security team. We help transform your ability to
home PCs,
home PCs, it’s increasingly difficult to gather
m s increasingly
n
secure your network, because we make it easier
and manage the information you need to
manage m
information to capture information from your key network
secure your
secure your network, protect your business and
ue u
devices, and spot what matters, 24 hours a day.
safeguard
safeguard your reputation.
g i
reputation.
With eircom Managed Security, in the event
Does your team have the ability to detect
your r h
the of an incident, you’re better able to react
suspicious
suspicious activity in an ocean of network
p
and keep everyone informed. Our solution
traffic? When incidents occur, will your forensic
fi?
uses advanced forensic capabilities to identify
investigation
investigation consume so much time that other
s so
business impacts and take appropriate action,
critical projects
critical IT projects are delayed?
c l e
delayed? so you can manage communications with your
stakeholders, quickly and effectively.
4. 4 eircom Managed Security
See everything according to business relevance, so you can
o a
you can
be sure that business-impacting events are
t r
events are
eircom Managed Security gives you the power responded to first.
to see into every corner of your IT estate.
It’s easy to maintain that visibility as your IT professionals know how complicated it can
how complicated t can
o e a
infrastructure flexes and evolves – for example, be to correlate and analyse data from various
y
analyse i u
various
when you add new virtual environments or sources, in order to recognise anomalous
g
recognise
when travelling staff use corporate IT services activity. eircom Managed Security cuts through
d t
cuts
abroad. The service logs telemetry from the IP this complexity. Based on next-generation
n next-generation
a n
devices you nominate, so you can be confident Security Information and Event Management
d Management
g m n
that your logs are complete and secure. (SIEM) technology, our service, which is
service,
e
supported by our rigorous ISO 20000 -1
rigorous
u 0
20000-1
Spot what matters accredited ITIL-based process, uses advanced
o
process, d
advanced e
security intelligence to detect unusual patterns
e
detect l patterns
te
and manage incidents.
Our service will prioritise what matters to your
business. By analysing security event data in
real-time, unexpected activity is automatically
recognised. This allows the earliest possible
reaction by our engineers to minimise risk
to your network. Incidents are prioritised
5. eircom Managed Security 5
Stay protected You stay protected and able to satisfy
regulatory and compliance requirements,
However dispersed
However dispersed your infrastructure
w v while still delivering the levels of access the
becomes,
becomes, eircom Managed Security enables
o business demands.
you to recognise and react to a range of
to recognise
o e
react
threats that
threats that can put your data, your customers
as a u
your And because it’s from eircom, the largest
or your reputation at risk.
your reputation risk.
o p s Information and Communications Technology
(ICT) and network management team in the
The solution is adaptive and intelligent; that
solution
o o e country, you can be confident you’re in
means it automatically learns of new security
s good hands.
threats. As
as s
threats. As telemetry is collected over time,
our solution builds a cumulative picture of
solution
o m
cumulative eircom Managed Security transforms
normal traffi
normal traffic patterns on your network. Any
m a on your ability to secure your network,
deviation from
deviation from the norm is intelligently flagged
ai m capturing device information and
and escalated to an engineer, for fast and
s a
escalated g
engineer, spotting what matters, 24 hours a day.
appropriate
appropriate action.
r p t
6. 6 eircom Managed Security
Next-generation SIEM technology
technology
c
Breakthrough Security information and event management
d management
g m n
technology and (SIEM) technology is one of the fastest growing
e growing
areas in ICT, and eircom’s managed service
o
service
e c
unrivalled service is built on the industry’s most advanced
e
advanced
SIEM available. Next-generation SIEM lets
Next-generation
n s
eircom Managed Security unites advanced organisations make more accurate decisions on
e o s
decisions
technology with best practice in interpreting security events in real time, and dramatically
time,
m a a y
dramatically
and managing incidents. reduce false positives.
Information from any IP device you choose
device h s
choose
switches,
c points-
ns
– including routers, switches, servers, points-
of-sale and smart devices – can be logged
s logged
g d
and the traffic analysed in real-time. The core
in The core
SIEM intelligence engine adapts to changing
a i g
changing
conditions and devices on your network,
on network,
o
enabling a more effective response to security
e o security
c r
issues that arise.
7. eircom Managed Security 7
Expert interpretation and
interpretation
r eircom AssureNet, for better
management of security incidents business performance
Our team works with you to develop a service
works develop eircom AssureNet, a managed network
plan tailored to your requirements. We then
tailored your requirements.
e m service designed to monitor the availability
take appropriate action, determined by the
appropriate
o r e determined
r and performance of your enterprise
defined plan, to maintain the security of your
plan,
a network, is a complementary service
network. Monthly meetings with one of our
h
Monthly with to eircom Managed Security. eircom
security professionals offer enhanced insight
f o
professionals n
enhanced AssureNet helps you better support your
on the security reports generated
security
r a
generated critical business functions by proactively
by your infrastructure.
fa
infrastructure. monitoring and resolving incidents on your
network, such as hardware or circuit faults,
The up-to-date IT security knowledge of our
up-to-date
- a o
knowledge before they impact your key operations.
experienced engineers,
experienced engineers, and our ISO 20000-1
e g our
and ITIL processes are your assurance that
processes
r c e s
assurance For more information, turn to page 34,
incidents will be rapidly addressed.
will addressed.
e speak with your account manager or visit
www.eircomforbusiness.ie/solutions/
full-solutions/managed_network_
services
8. 8 eircom Managed Security
Real benefits for your organisation
eircom Managed Security benefits your
organisation across a range of areas:
Business Operations
• Protection of your brand and reputation • Free up valuable resources
• Regulatory compliance • Resolve incidents faster
t
faster
• Guard your customers against identity theft • Rapidly generate compliance reports
compliance reports
m r
• Limit corporate liability • Access expert security skills on an
y
• Enhance corporate governance, risk and opex basis
compliance (GRC) activity
9. eircom Managed Security 9
Technology
Technology
o y Finance
• Faster intervention when attacks occur
Faster intervention when attacks
a r e a • Retention of brand loyalty and good will
• Rapid pinpointing of the source of
Rapid pinpointing f
a p source
u • Reduction in risk
malicious traffi
malicious traffic • Enhanced stability of company
• Secure, more effective log management 24
Secure, more effective
e oe v management and reputation
hours day
hours a day
o a • Reduced threat of fines
Protection against emerging
r g
• Protection against emerging threats • Consumption based pricing makes IT
budget more predictable
10. 10 eircom Managed Security
A managed security service eircom Managed Security y
offering unrivalled skills provides the following features:
e
features:
The evolving IT security and compliance Log Management, Reporting and Analysis
Reporting
p Analysis
ay
landscape makes it difficult for organisations • 24-7 log management (telemetry/data)
management (telemetry/data)
n / a
to build and keep the in-house skills required collection and secure storage service
e service
v
to mitigate risk. eircom Managed Security • In addition to an extensive selection of
extensive selection of
e o
gives you access to these updated skills on an 1400 library report templates, custom
templates,
e m
affordable, operational basis. tailored
e generated
reports can be tailored and generateda d
if required
Security incidents can occur at any time of • Reports are available instantly via your
your
r
day. Our Customer Response Centre (CRC) customer portal, containing both real time m
time
is staffed 24 hours a day, 365 days a year to and historical information
a
information
deliver managed services around the clock. • You can choose to schedule reports
schedule reports
c r
CRC engineers, working with Level 2 and Level to run on a daily weekly, monthly
e
weekly,
3 engineers in our Managed Service Centre, or quarterly basis
provide continuous updates to you on activity • eircom security team meet with you ono
you on
we conduct in connection with incidents in a monthly basis to provide enhanced
provide enhanced
r c
your network. report analysis
Intervention
Alerting & Intervention o
Security insights to protect your
• Incidents detected by our engineers are
y e
engineers
business monitored and managed in real-time
managed
a
• We will automatically notify you of
y of
eircom Managed Security is designed to help
incidents as they occur
occur
u
you turn your network data into business
• Our security team work with you to provide
o
work v
to provide
intelligence. Each month, in-person meetings
an appropriate response and plan of action
o
response t
action
with the eircom security team allow you to:
• If authorised, we can take immediate
n immediate
i
actions to maintain the security and
the
h n
and
•• Ensure your reports are relevant for
integrity of your ICT estate based on a pre-
estate pre-
your needs
defined action plan.
•• Interpret the information in your reports
•• Discuss any requirements for new IP devices
.
to be added to the service
•• Discuss patterns of network behaviour that
may indicate a threat
•• Ensure our service is optimised for your
needs
12. 12 eircom Managed Security
Managed
n e eircom Managed Security 12
A managed security service
managede • Emerging and unforeseen threats:
dynamic
a
for a dynamic environment adaptive technology in our toolset keeps
you protected against the latest exploits as
The security and compliance landscape is
security
c t compliance
i they emerge, without needing to upgrade.
continually
continually evolving, and we developed eircom
u y d The service can also detect targeted hacking
Managed
Managed Security to help our customers `
a e
help and phishing attacks, and hard to predict
pace:
a
keep pace: dangers including breaches by staff or
trusted third parties.
• Your changing business: the service is
Your changing
u
tailored
tailored to protect the continuity of your
ao d h
the • Evolving compliance requirements: easy
most critical systems,
most critical systems, and can be changed
s to use dashboards let you generate reports
as your business develops. New users and
s your v
develops. to satisfy current and emerging standards
devices
devices can be added easily. The service is
v s e
added including PCI-DSS, COBIT and ISO 27,0001.
not vendor specific and can incorporate
t vendor
n and
devices
devices from all major vendors.
v s o
major
Did you know?
Any organisation holding large databases of
customer information is a target for attack.
Even where organisations do not hold sensitive
customer information, attackers may believe
they do and attempt to penetrate security
defences. eircom Managed Security enables
faster remediation in the event of a security
event, recognising suspicious traffic patterns
or unusual activity by users (even users logging
in with valid credentials) and automatically
flagging this activity for investigation.
Proposed European Data Protection
regulation allows for heavy fines – up to
one million euro or 2 percent of global
annual revenue – for data breaches.
13. eircom Managed Security 13
Meet our team
Martin Carry
Security and Network
Infrastructure Principal
James McLoughlin
Head of Security Delivery
Andrew O’Kelly
Chief Architect
Allan Rochford
Head of Managed
Services Centre
Mary Murphy
Head of Customer
Response Centre
14. 14 eircom Managed Security
Allan Rochford
Head of Managed Services Centre
Allan can advise you on:
• eircom’s 24/7 on-site engineering resources
e resources
o
• Major incident management best practice
practice
c
at eircom
• Business continuity plan testing and
plan and
n
invocation
• eircom’s customer testing and validation lab
testing
s n
for technology change management
g
change managemente
Allan has over 13 years’ experience in network
experience network w
integration and network development at t
eircom. During that time Allan developed a
p
developed
number of business units including Network
s t
Network
Performance Development in Core Network t
Network
Service Assurance and IP Service Assurance.
Assurance.
r e
He also designed and implemented the
implemented e
p
organisational model for the eircom Business
u es
Business
Managed Service Centre (MSC) which includes u
includes
24/7 manned Managed Service Centre
Service e
operations, 2nd Level support and 3rd line
p
support
expert deep dive resources in IP, IPT and security.
resourcese n e u
and security.
15. 15 eircom Managed Security eircom Managed Security 15
Managed
a g d
Martin Carry
Security and Network Infrastructure Principal
Infrastructure
r
Martin can advise you on:
on:
n
• Developing IT strategies that align to your
to your
u
business plans
• Securing your critical information
information
• Optimising your Data Centre Infrastructure
cu
Infrastructure
• The evolution of the Enterprise Network
Enterprise Network
t ok
Martin is an experienced technologist who has
d t who
h
worked for the last 15 years in the ICT arena
years
e T arena
e
developing integrated solutions for a wide
o
solutions wide
d
range of industries. Martin is a Cisco CCIE since
Martin
t E
CCIE since
2001 and has extensive experience in design,
experience design,sg
consulting and deployment of solutions across
e
deployment r
across
security, networking, data centre and Unified
data
t Unifi
n
Communications technologies. Martin works
o
technologies. n works
r
closely with customers to develop robust and
o b t
robust
scalable solutions and architectures to deliver
architectures o deliver
r e v
on their business needs.
16. 16 eircom Managed Security
Managed
n e
Andrew O’Kelly
Chief Architect
Andrew can advise you on:
• Security Services
• Unified Communications
• How solutions can deliver major business
and operational benefits
Andrew’s key focus is to prove to
customers how managed services, unified
communications and security services can
deliver major business and operational
benefits. A graduate in Computer Science
from Trinity College Dublin, Andrew was
instrumental in the development of Lan
Communications, later purchased by eircom,
where he helped forge the company’s
reputation as a network integration
powerhouse.
17. eircom Managed Security 17
James McLoughlin
Head of Security Delivery
James can advise you on:
• Developing your security strategy
and policies
• Current and emerging security technologies
• Information security threats,
risks and vulnerabilities
James has worked in the ICT arena since the
mid 1990’s. Originally a software developer,
James has also served in a number of systems
and network engineering roles. He specialises
in information security and acts as a trusted
advisor to public and private sector clients.
James holds numerous certifications including
CISSP, CISA and CRISC.
18. 18 eircom Managed Security
Managed
n e
Mary Murphy
Head of Customer Response Centre
Mary can advise you on:
• The lifecycle of incident resolution,
governed by ITIL standards
• Best practice in stakeholder communication
during incidents
• eircom’s Customer Response Centre
capabilities
• Proactive and reactive managed
network services
Mary has worked with eircom for 16 years
encompassing a variety of differing roles within
the customer service and delivery areas of the
business. In 2009 Mary lead development
of the now Established Service Desk for the
Government, meeting the specific needs of the
public sector and offering an enhanced service
experience to these customers. Mary has been
responsible for transforming service delivery
and customer experience extending our public
sector model across our wider eircom Business
customer base, this service is now available
through our the Customer Response Centre.
19. 19 eircom Managed Security eircom Managed Security 19
Our engineers
eircom prides itself on its engineering
engineering
n rn
capability. Our teams contain highly certified
y
and experienced engineers. In addition to
dt
addition
our security skillset, we also specialise in Local
e s
specialise
Area Networking, Wide Area Networking,
w
Networking,
Data Systems, Voice Systems, Data Centre
a
Data Centre
technologies.
n o
Infrastructure and Mobile technologies.
Our engineers are accredited with a mix of
with
certifications from our supply partners and
partners
t e
non-vendor aligned certifications. In addition,
o
cations.
we hold company level partner accreditations
ce
accreditations
(including Cisco Gold partner) and partner
and partner
awards (including Cisco Partner of the Year).
r the h
Our engineering achievements include
cu
include
certifications from Cisco (CCIE, CCSP, CCNA),
S ,
CCSP,
Fortinet (FCNSP, FCNSA), RSA Security (RSA-
e
Securityt
CSE), International Information Systems Security
se
Systems y
Certification Consortium (CISSP), and ISACA
(CISSP), d
P
(CISA, CRISC).
20. 20 eircom Managed Security
Managed
n e
Dave Bannon 10 years experience
Cisco Delivery Engineer CCIE, CCSP, ENS Extreme Networks
Specialist, NCSSP Nortel Certified
Support Specialist
Ollie Gresham 13 years experience
Solutions Engineer CCIE since 2005. Various Cisco LAN,
wireless and IPT qualifications
Niall Doherty 5 years experience
experienc
ce
Stability Architect CCNA, CCVP
Rob Bannon 5 years experience
exper
rience
MSC Senior Engineer CCNA, CCNP, CCVP
P,
21. eircom Managed Security 21
Brian Fitzpatrick 2 years IP experience
Network Engineer CCNA
Ben Preece IP /VoIP specialist
MSC Engineer 5 years experience
Daragh Oman 10 years experience
MSC Engineer
Colm Reilly 10 years experience
Network Engineer CCNP
22. 22 eircom Managed Security
Anthony McMahon 15 years experience
Senior Architect CCIE
Alexey Shkrabalyu 15 years experience
Senior Architect CCIE, CCNP , CUDS, CUCCE
Rob Jennings 22 years experience
Managed Services
Solution Architect
Jason Williams 10 years experience
Contact Centre CVP
Specialist Technology
23. eircom Managed Security 23
Jim Armstrong 15 years experience
Senior Architect CCNP, CCDP, CCNA
Eamon Hanafin 15 years experience
Engineer CCNA, CPSI, CIPTS
Barry Roche 15 years experience
Senior Architect CCIE, CCNP, CCNA
Tom Molloy 18 years experience
Application Specialist Holds the latest in Avaya certification
24. 24 eircom Managed Security
John Dunleavy Over 20 years experience
Application Specialist He holds the following certifications:
Avaya Specialist, Nice Specialist,
Verint Specialist
Liam McCue Over 21 years experience
Engineer Various voice accreditations such as
Meridian Mail, ACD, Large Switch
Installation MTCE, Small switch Installation
MTCE plus and numerous other eircom
and Nortel certificates
26. 26 eircom Managed Security
26 eircom Managed Security
26 Managed Security
g
Customer Portal
eircom Managed Security
eircom Managed Security customer portal is a
g
straightforward, easy-to-
straightforward, easy-to- navigate system that
d a
visually depicts
visually depicts the security status of
t
your infrastructure.
your infrastructure.
c
Link to Demo
View the video above for a short demo of
our SIEM reporting tool.
27. eircom Managed Security 27
m Managed
a a 27
Dashboard views: contains at a glance
information on the status of the network, can be
customised to highlight areas of specific interest
to you and can be designed to reflect your
business critical assets and functions
Detail on security incidents: View incidents by
device against a map of the network
28. 28 eircom Managed Security
28 Managed
a e
View
View your full network and IT estate:
w
Interactive
Interactive topology maps of your estate display
n r
devices
devices and connections allowing you to drill
c
down
down to device or incident level, including details
w
of security
of security incident count by device
e
Analytics
Analytics and reports: You can also drill down
y
into your
into your reports to provide graphical view of
t o
your data
your data
29. eircom Managed Security 29
Managed
n 9
Insights into security incidents: View, filter and
sort security incidents and alerts for root cause
analysis through a single screen
Analytics and reports: Easily generate custom
reports tailored to your priorities or choose from
the 1400 standard out of the box templates
30. 30 eircom Managed Security
Our SIEM partner
AccelOps provides the core SIEM engine of eircom
Managed Security. The technology detects complex
IT patterns in high volume events and data to
automatically make sense of complexity, in real-time.
AccelOps technology is used by customers in sectors
including financial services, government, healthcare,
retail, manufacturing, entertainment and legal.
Founded in 2007, the company is led by industry
veterans from Cisco, HP, IBM, Mercury Interactive
and Loudcloud. AccelOps is headquartered in Santa
Clara, California.
32. 32 eircom Managed Security
Managed
n e
A unique end-to-end solution “Our objective is to have a
proactive, best in class security
eircom, Ireland’s leading service provider , can
Ireland’s
e g
infrastructure that will protect our
offer a total voice and data solution for your
data
business. Our
business. Our experts can evaluate, design,
n s a
can
customers’ and our own data.
deliver d
deliver and manage a complete solutions
e complete
o That’s why we chose eircom for
package tailored your
package tailored to your company’s unique
a a u our managed security needs. Their
requirements.
e e
requirements. expertise covers a wide range of
technologies, which allows us to
Industry experts
experts have a single point of contact to
address any challenges we might
Our people are some of the best in the
people f
have.”
business o
business so you know you’re in good hands.
n s you’re
Our voice, data & ICT solutions experts are
voice, solutions
o Mike Costello,
industry leaders
industry leaders who can provide innovative
sr e can
a IT Infrastructure and Security Manager,
solutions for your business. Our dedicated
for business.
n Southwestern BPO
account managers deliver
account managers deliver a personalised
u v
service, and,
service, and, we have Ireland’s largest specialist
c , n r
Ireland’s
team of project managers, architects and
m of project managers,
r e
engineers.
engineers. Our longstanding relationships
n . longstanding
n
with industry partners like Cisco, Avaya,
s
industry
Siemens
Siemens and other leading brands mean that
n leading
d
we can bring you the very latest technology
can
a e
very
innovations
innovations as and when they happen.
v t n whene
Outstanding
Outstanding service, 24x7x365
d “Strategic partnerships in IT are
the way of the future and eircom
At eircom we understand just how important
eircom
r o understandn understand that. When we looked
an uninterrupted service is to your business
nn r
uninterrupted e
at the market we couldn’t see
how essential to
and how essential it is to avoid any downtime,
anyone else who could do it. eircom
which is why our service team are on call 24
h why e
hours a day, 7 days a week, 365 days a year.
s day,
a week,
can provide an integrated set of
offer
f Business
s
We offer a range of Business SLAs, providing services that’s very difficult to beat.”
peace of mind for your business.
e of mind
John Shaw,
CIO, Mainstream Renewable Power
Based in Ireland, our highly skilled engineering
d in Ireland,
r g
highly
team is the largest of its kind in the country
m s e s
and has the experience to deal with any issues
has the
h
you may have, quickly and efficiently.
may have, and
33. eircom Managed Security 33
Managed
a g d
Unrivalled experience delivers • Expert programme management: we help
benefits for your organisation organisations during times of significant
signifi
change in their businesses, with our
with
t
Across the island of Ireland, organisations experienced delivery management team.
management
m
trust eircom to deliver and manage the most Our professional planning and
complex ICT projects, supported by best-in-class implementation methods have already
e
ongoing service. delivered on-time, risk-managed rollouts for
risk-managed
e for
o
some of Ireland’s largest ICT and managed
and
n
Some of the largest ICT projects in Ireland are network projects.
managed by eircom, including Croke Park,
Convention Centre Dublin, the Education “Good account managers not only
Network for Northern Ireland (C2K) and AIB’s save me time, which of course saves
u
course
new managed network.
money, but also they do take on the
We have a deep understanding of your role of being a trusted advisor to
i
advisor
communications needs and the required service me in their area of specialty. This is
y
specialty.
levels throughout your business. Partnering
a commercial world, and like a lot
k
like
with eircom for managed ICT services not
only provides a robust solution designed and
of people I have to do the same or
supported by our local, highly qualified team, it more this year with fewer resources.
resources.
also gives you the following: It’s vital to find people who are
o
good partners to work with, and
with,h
• Cost benefits: eircom managed services
are value-driven solutions. Our objective is
that’s what we get from eircom.”
r
eircom.”
to meet your budgetary requirements, add
Roger Turner,
value to your operations and remain flexible
Ireland/EMEA,
E
Senior IT Manager Ireland/EMEA,
to meet your needs as they evolve.
Microsoft
• Better agility and flexibility: Our engineering
teams and our core network have supported
the changing operations and offerings of our
broad customer base throughout the island
of Ireland. Our managed solutions extend
this flexibility and scalability to your business.
• A proven model: eircom’s managed service
and delivery and national operations model
has been in existence for a number of years,
and is unparalleled.
34. 34 eircom Managed Security
eircom AssureNet, for better
business performance
eircom AssureNet, eircom’s managed network More visibility
service, is an IT partnership that protects your
critical business functions 24 hours a day by Single view on network health & performance
performance
proactively managing the network components on key business activities
your business relies on.
More control
Through proactive management of your
Rapid recognition and resolution of incidents
of
network we deliver the following:
utilising ITIL best practise, coupled with up-to-
d
the-minute reporting, keeping you empowered
u
to manage internal expectations
35. eircom Managed Security 35
More assurance
assurance
a A partnership you control
You
You decide the business activities that need
o You decide the extent to which you’d like to
greatest protection
greatest protection
e c out task
Stronger confi
Stronger configuration
g o For more information on eircom AssureNet,
management speak with your account manager or visit
Remove
Remove the pain of configuration management http://www.eircomforbusiness.com/solutions/
e
from your internal team and leave it to us, based full-solutions/managed_network_services
from
o internal
r
on ITIL best practise
n practise
a
36. 36 eircom Managed Security
eircom for Business
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38. Get in touch
To find out how eircom managed security can benefit your business,
please contact your eircom account manager or call 1800 400 200.
www.eircomforbusiness.ie