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eircom Managed Security
continuous protection in a changing world
Introduction
Everything you need to know
about eircom Managed Security
eircom Managed Security 3




In information security,
knowledge is power
Protecting
Protecting your information against a growing
     e    g       information
                         a                         For regulators, for stakeholders and for the
range
range of IT security threats – and proving to
    g      T             e
                      threats                      sake of their own reputations, today’s business
customers
     o     s     regulators
                         o
customers and regulators that you can do so –      leaders need answers.
is a significant challenge.
     significant challenge.
       g                 e
                                                   Get a clearer view with eircom
As all business becomes more interconnected,
   all business          s                         Managed Security
and as the IT infrastructure supporting business
      s e infrastructure t
becomes more intricate,
becomes more intricate, traditional security
    o                   e                          eircom Managed Security is the first IT
methods are
methods are no longer enough. With so many
    h
                                                   managed service that helps you mitigate risk by
people
people and devices now on your network,
    pe                  w
                                                   drawing on the expertise of eircom’s accredited
from smartphone users to remote workers on
   m smartphone
          r             s
                                                   security team. We help transform your ability to
home PCs,
home PCs, it’s increasingly difficult to gather
   m      s     increasingly
                        n
                                                   secure your network, because we make it easier
and manage the information you need to
     manage             m
                   information                     to capture information from your key network
secure your
secure your network, protect your business and
   ue u
                                                   devices, and spot what matters, 24 hours a day.
safeguard
safeguard your reputation.
    g                    i
                 reputation.
                                                   With eircom Managed Security, in the event
Does your team have the ability to detect
       your r             h
                         the                       of an incident, you’re better able to react
suspicious
suspicious activity in an ocean of network
    p
                                                   and keep everyone informed. Our solution
traffic? When incidents occur, will your forensic
     fi?
                                                   uses advanced forensic capabilities to identify
investigation
investigation consume so much time that other
     s                    so
                                                   business impacts and take appropriate action,
critical projects
critical IT projects are delayed?
     c l                  e
                         delayed?                  so you can manage communications with your
                                                   stakeholders, quickly and effectively.
4 eircom Managed Security




See everything                                     according to business relevance, so you can
                                                                                        o a
                                                                                       you can
                                                   be sure that business-impacting events are
                                                                                        t r
                                                                                    events are
eircom Managed Security gives you the power        responded to first.
to see into every corner of your IT estate.
It’s easy to maintain that visibility as your      IT professionals know how complicated it can
                                                                           how complicated t can
                                                                             o             e       a
infrastructure flexes and evolves – for example,    be to correlate and analyse data from various
                                                                             y
                                                                         analyse                i u
                                                                                             various
when you add new virtual environments or           sources, in order to recognise anomalous
                                                                              g
                                                                         recognise
when travelling staff use corporate IT services    activity. eircom Managed Security cuts through
                                                                             d            t
                                                                                        cuts
abroad. The service logs telemetry from the IP     this complexity. Based on next-generation
                                                                             n next-generation
                                                                                           a n
devices you nominate, so you can be confident       Security Information and Event Management
                                                                             d       Management
                                                                                           g m n
that your logs are complete and secure.            (SIEM) technology, our service, which is
                                                                            service,
                                                                              e
                                                   supported by our rigorous ISO 20000 -1
                                                                       rigorous
                                                                             u            0
                                                                                     20000-1
Spot what matters                                  accredited ITIL-based process, uses advanced
                                                                             o
                                                                           process,       d
                                                                                         advanced e
                                                   security intelligence to detect unusual patterns
                                                                              e
                                                                            detect         l patterns
                                                                                                te
                                                   and manage incidents.
Our service will prioritise what matters to your
business. By analysing security event data in
real-time, unexpected activity is automatically
recognised. This allows the earliest possible
reaction by our engineers to minimise risk
to your network. Incidents are prioritised
eircom Managed Security 5




Stay protected                                    You stay protected and able to satisfy
                                                  regulatory and compliance requirements,
However dispersed
However dispersed your infrastructure
   w v                                            while still delivering the levels of access the
becomes,
becomes, eircom Managed Security enables
    o                                             business demands.
you to recognise and react to a range of
     to recognise
           o           e
                      react
threats that
threats that can put your data, your customers
    as a                u
                     your                         And because it’s from eircom, the largest
or your reputation at risk.
   your reputation risk.
    o      p            s                         Information and Communications Technology
                                                  (ICT) and network management team in the
The solution is adaptive and intelligent; that
     solution
      o o              e                          country, you can be confident you’re in
means it automatically learns of new security
      s                                           good hands.
threats. As
    as                  s
threats. As telemetry is collected over time,
our solution builds a cumulative picture of
    solution
          o              m
                      cumulative                   eircom Managed Security transforms
normal traffi
normal traffic patterns on your network. Any
    m     a              on                        your ability to secure your network,
deviation from
deviation from the norm is intelligently flagged
    ai                  m                          capturing device information and
and escalated to an engineer, for fast and
      s a
     escalated          g
                     engineer,                     spotting what matters, 24 hours a day.
appropriate
appropriate action.
    r p t
6 eircom Managed Security




                                                Next-generation SIEM technology
                                                                     technology
                                                                       c
Breakthrough                                    Security information and event management
                                                                          d      management
                                                                                       g m n
technology and                                  (SIEM) technology is one of the fastest growing
                                                                          e              growing
                                                areas in ICT, and eircom’s managed service
                                                                                           o
                                                                                      service
                                                                                       e c
unrivalled service                              is built on the industry’s most advanced
                                                                                       e
                                                                                advanced
                                                SIEM available. Next-generation SIEM lets
                                                                  Next-generation
                                                                          n                s
eircom Managed Security unites advanced         organisations make more accurate decisions on
                                                                           e               o s
                                                                                     decisions
technology with best practice in interpreting   security events in real time, and dramatically
                                                                        time,
                                                                          m            a a y
                                                                                  dramatically
and managing incidents.                         reduce false positives.

                                                Information from any IP device you choose
                                                                         device       h s
                                                                                     choose
                                                                     switches,
                                                                         c              points-
                                                                                           ns
                                                – including routers, switches, servers, points-
                                                of-sale and smart devices – can be logged
                                                                         s          logged
                                                                                      g d
                                                and the traffic analysed in real-time. The core
                                                                         in           The core
                                                SIEM intelligence engine adapts to changing
                                                                                       a i g
                                                                                    changing
                                                conditions and devices on your network,
                                                                        on       network,
                                                                                      o
                                                enabling a more effective response to security
                                                                         e            o security
                                                                                          c r
                                                issues that arise.
eircom Managed Security 7




Expert interpretation and
       interpretation
             r                                  eircom AssureNet, for better
management of security incidents                business performance
Our team works with you to develop a service
            works             develop           eircom AssureNet, a managed network
plan tailored to your requirements. We then
     tailored your requirements.
            e                 m                 service designed to monitor the availability
take appropriate action, determined by the
     appropriate
           o r e          determined
                               r                and performance of your enterprise
defined plan, to maintain the security of your
          plan,
            a                                   network, is a complementary service
network. Monthly meetings with one of our
                 h
           Monthly            with              to eircom Managed Security. eircom
security professionals offer enhanced insight
              f o
          professionals       n
                             enhanced           AssureNet helps you better support your
on the security reports generated
       security
              r                a
                         generated              critical business functions by proactively
by your infrastructure.
           fa
         infrastructure.                        monitoring and resolving incidents on your
                                                network, such as hardware or circuit faults,
The up-to-date IT security knowledge of our
     up-to-date
          - a                  o
                            knowledge           before they impact your key operations.
experienced engineers,
experienced engineers, and our ISO 20000-1
          e     g             our
and ITIL processes are your assurance that
         processes
          r c e               s
                             assurance          For more information, turn to page 34,
incidents will be rapidly addressed.
          will            addressed.
                              e                 speak with your account manager or visit
                                                www.eircomforbusiness.ie/solutions/
                                                full-solutions/managed_network_
                                                services
8 eircom Managed Security




Real benefits for your organisation

eircom Managed Security benefits your
organisation across a range of areas:



Business                                          Operations

•   Protection of your brand and reputation       •   Free up valuable resources
•   Regulatory compliance                         •   Resolve incidents faster
                                                                           t
                                                                        faster
•   Guard your customers against identity theft   •   Rapidly generate compliance reports
                                                                        compliance reports
                                                                          m               r
•   Limit corporate liability                     •   Access expert security skills on an
                                                                            y
•   Enhance corporate governance, risk and            opex basis
    compliance (GRC) activity
eircom Managed Security 9




Technology
Technology
       o y                                   Finance

• Faster intervention when attacks occur
  Faster intervention when attacks
   a         r e              a              • Retention of brand loyalty and good will
• Rapid pinpointing of the source of
  Rapid pinpointing f
   a        p              source
                             u               • Reduction in risk
  malicious traffi
  malicious traffic                           • Enhanced stability of company
• Secure, more effective log management 24
  Secure, more effective
   e         oe        v     management        and reputation
  hours day
  hours a day
   o        a                                • Reduced threat of fines
  Protection against emerging
   r           g
• Protection against emerging threats        • Consumption based pricing makes IT
                                               budget more predictable
10 eircom Managed Security




A managed security service                       eircom Managed Security y
offering unrivalled skills                       provides the following features:
                                                                         e
                                                                        features:

The evolving IT security and compliance       Log Management, Reporting and Analysis
                                                                     Reporting
                                                                        p              Analysis
                                                                                         ay
landscape makes it difficult for organisations • 24-7 log management (telemetry/data)
                                                           management (telemetry/data)
                                                                        n            / a
to build and keep the in-house skills required   collection and secure storage service
                                                                        e        service
                                                                                    v
to mitigate risk. eircom Managed Security     • In addition to an extensive selection of
                                                                    extensive selection of
                                                                        e            o
gives you access to these updated skills on an   1400 library report templates, custom
                                                                       templates,
                                                                        e               m
affordable, operational basis.                                    tailored
                                                                        e      generated
                                                 reports can be tailored and generateda d
                                                 if required
Security incidents can occur at any time of   • Reports are available instantly via your
                                                                                      your
                                                                                         r
day. Our Customer Response Centre (CRC)          customer portal, containing both real time m
                                                                                          time
is staffed 24 hours a day, 365 days a year to    and historical information
                                                                         a
                                                                information
deliver managed services around the clock.    • You can choose to schedule reports
                                                                       schedule reports
                                                                        c            r
CRC engineers, working with Level 2 and Level    to run on a daily weekly, monthly
                                                                        e
                                                                    weekly,
3 engineers in our Managed Service Centre,       or quarterly basis
provide continuous updates to you on activity • eircom security team meet with you ono
                                                                                   you on
we conduct in connection with incidents in       a monthly basis to provide enhanced
                                                                      provide enhanced
                                                                        r            c
your network.                                    report analysis

                                                             Intervention
                                                 Alerting & Intervention o
Security insights to protect your
                                                 • Incidents detected by our engineers are
                                                                          y           e
                                                                                engineers
business                                            monitored and managed in real-time
                                                                    managed
                                                                         a
                                                 • We will automatically notify you of
                                                                          y           of
eircom Managed Security is designed to help
                                                    incidents as they occur
                                                                       occur
                                                                          u
you turn your network data into business
                                                 • Our security team work with you to provide
                                                                          o
                                                                        work                  v
                                                                                       to provide
intelligence. Each month, in-person meetings
                                                    an appropriate response and plan of action
                                                                         o
                                                                    response                 t
                                                                                           action
with the eircom security team allow you to:
                                                 • If authorised, we can take immediate
                                                                         n      immediate
                                                                                       i
                                                    actions to maintain the security and
                                                                         the
                                                                          h           n
                                                                                     and
••   Ensure your reports are relevant for
                                                    integrity of your ICT estate based on a pre-
                                                                          estate             pre-
     your needs
                                                    defined action plan.
••   Interpret the information in your reports
••   Discuss any requirements for new IP devices
                                                 .
     to be added to the service
••   Discuss patterns of network behaviour that
     may indicate a threat
••   Ensure our service is optimised for your
     needs
eircom Managed Security 11
12 eircom Managed Security
          Managed
            n e                                                                eircom Managed Security 12




      A managed security service
        managede                                        • Emerging and unforeseen threats:
            dynamic
               a
      for a dynamic environment                           adaptive technology in our toolset keeps
                                                          you protected against the latest exploits as
      The security and compliance landscape is
          security
            c t         compliance
                              i                           they emerge, without needing to upgrade.
      continually
      continually evolving, and we developed eircom
            u y               d                           The service can also detect targeted hacking
      Managed
      Managed Security to help our customers `
          a                   e
                             help                         and phishing attacks, and hard to predict
           pace:
            a
      keep pace:                                          dangers including breaches by staff or
                                                          trusted third parties.
      •   Your changing business: the service is
          Your changing
              u
          tailored
          tailored to protect the continuity of your
           ao d                h
                              the                       • Evolving compliance requirements: easy
          most critical systems,
          most critical systems, and can be changed
                               s                          to use dashboards let you generate reports
          as your business develops. New users and
           s your              v
                            develops.                     to satisfy current and emerging standards
          devices
          devices can be added easily. The service is
             v s              e
                           added                          including PCI-DSS, COBIT and ISO 27,0001.
          not vendor specific and can incorporate
             t vendor
                 n             and
          devices
          devices from all major vendors.
             v s               o
                            major




                                                        Did you know?

                                                        Any organisation holding large databases of
                                                        customer information is a target for attack.
                                                        Even where organisations do not hold sensitive
                                                        customer information, attackers may believe
                                                        they do and attempt to penetrate security
                                                        defences. eircom Managed Security enables
                                                        faster remediation in the event of a security
                                                        event, recognising suspicious traffic patterns
                                                        or unusual activity by users (even users logging
                                                        in with valid credentials) and automatically
                                                        flagging this activity for investigation.
                                                        Proposed European Data Protection
                                                        regulation allows for heavy fines – up to
                                                        one million euro or 2 percent of global
                                                        annual revenue – for data breaches.
eircom Managed Security 13




Meet our team
Martin Carry
Security and Network
Infrastructure Principal

James McLoughlin
Head of Security Delivery

Andrew O’Kelly
Chief Architect

Allan Rochford
Head of Managed
Services Centre

Mary Murphy
Head of Customer
Response Centre
14 eircom Managed Security




                             Allan Rochford
                             Head of Managed Services Centre

                             Allan can advise you on:
                             • eircom’s 24/7 on-site engineering resources
                                                    e             resources
                                                                     o
                             • Major incident management best practice
                                                                  practice
                                                                     c
                                 at eircom
                             • Business continuity plan testing and
                                                    plan        and
                                                                 n
                                 invocation
                             • eircom’s customer testing and validation lab
                                                   testing
                                                      s                n
                                 for technology change management
                                                    g
                                                change managemente

                             Allan has over 13 years’ experience in network
                                                      experience network w
                             integration and network development at t
                             eircom. During that time Allan developed a
                                                                    p
                                                             developed
                             number of business units including Network
                                                      s              t
                                                                  Network
                             Performance Development in Core Network t
                                                                  Network
                             Service Assurance and IP Service Assurance.
                                                                Assurance.
                                                                    r e
                             He also designed and implemented the
                                                   implemented e
                                                      p
                             organisational model for the eircom Business
                                                                    u es
                                                                   Business
                             Managed Service Centre (MSC) which includes  u
                                                                      includes
                             24/7 manned Managed Service Centre
                                                      Service       e
                             operations, 2nd Level support and 3rd line
                                                      p
                                                   support
                             expert deep dive resources in IP, IPT and security.
                                              resourcese            n e u
                                                                   and security.
15 eircom Managed Security                                eircom Managed Security 15
                                                                 Managed
                                                                  a g d




                             Martin Carry
                             Security and Network Infrastructure Principal
                                                  Infrastructure
                                                              r

                             Martin can advise you on:
                                                    on:
                                                      n
                             • Developing IT strategies that align to your
                                                                    to your
                                                                         u
                                business plans
                             • Securing your critical information
                                                      information
                             • Optimising your Data Centre Infrastructure
                                                                       cu
                                                              Infrastructure
                             • The evolution of the Enterprise Network
                                                     Enterprise Network
                                                                   t ok

                             Martin is an experienced technologist who has
                                                     d              t who
                                                                       h
                             worked for the last 15 years in the ICT arena
                                                    years
                                                     e              T arena
                                                                        e
                             developing integrated solutions for a wide
                                                     o
                                                    solutions        wide
                                                                       d
                             range of industries. Martin is a Cisco CCIE since
                                                  Martin
                                                      t                 E
                                                                    CCIE since
                             2001 and has extensive experience in design,
                                                      experience design,sg
                             consulting and deployment of solutions across
                                                      e
                                             deployment                   r
                                                                       across
                             security, networking, data centre and Unified
                                                   data
                                                      t               Unifi
                                                                       n
                             Communications technologies. Martin works
                                                     o
                                               technologies.        n works
                                                                          r
                             closely with customers to develop robust and
                                                     o             b t
                                                                 robust
                             scalable solutions and architectures to deliver
                                                    architectures o deliver
                                                     r                 e v
                             on their business needs.
16 eircom Managed Security
          Managed
            n e




                             Andrew O’Kelly
                             Chief Architect

                             Andrew can advise you on:
                             • Security Services
                             • Unified Communications
                             • How solutions can deliver major business
                                and operational benefits

                             Andrew’s key focus is to prove to
                             customers how managed services, unified
                             communications and security services can
                             deliver major business and operational
                             benefits. A graduate in Computer Science
                             from Trinity College Dublin, Andrew was
                             instrumental in the development of Lan
                             Communications, later purchased by eircom,
                             where he helped forge the company’s
                             reputation as a network integration
                             powerhouse.
eircom Managed Security 17




James McLoughlin
Head of Security Delivery

James can advise you on:
• Developing your security strategy
   and policies
• Current and emerging security technologies
• Information security threats,
   risks and vulnerabilities

James has worked in the ICT arena since the
mid 1990’s. Originally a software developer,
James has also served in a number of systems
and network engineering roles. He specialises
in information security and acts as a trusted
advisor to public and private sector clients.
James holds numerous certifications including
CISSP, CISA and CRISC.
18 eircom Managed Security
          Managed
            n e




                             Mary Murphy
                             Head of Customer Response Centre

                             Mary can advise you on:
                             • The lifecycle of incident resolution,
                               governed by ITIL standards
                             • Best practice in stakeholder communication
                               during incidents
                             • eircom’s Customer Response Centre
                               capabilities
                             • Proactive and reactive managed
                               network services

                             Mary has worked with eircom for 16 years
                             encompassing a variety of differing roles within
                             the customer service and delivery areas of the
                             business. In 2009 Mary lead development
                             of the now Established Service Desk for the
                             Government, meeting the specific needs of the
                             public sector and offering an enhanced service
                             experience to these customers. Mary has been
                             responsible for transforming service delivery
                             and customer experience extending our public
                             sector model across our wider eircom Business
                             customer base, this service is now available
                             through our the Customer Response Centre.
19 eircom Managed Security                               eircom Managed Security 19




                             Our engineers
                             eircom prides itself on its engineering
                                                         engineering
                                                              n rn
                             capability. Our teams contain highly certified
                                                                   y
                             and experienced engineers. In addition to
                                                                 dt
                                                               addition
                             our security skillset, we also specialise in Local
                                                              e     s
                                                            specialise
                             Area Networking, Wide Area Networking,
                                                                 w
                                                              Networking,
                             Data Systems, Voice Systems, Data Centre
                                                               a
                                                             Data Centre
                                                          technologies.
                                                               n o
                             Infrastructure and Mobile technologies.

                             Our engineers are accredited with a mix of
                                                           with
                             certifications from our supply partners and
                                                            partners
                                                                t e
                             non-vendor aligned certifications. In addition,
                                                            o
                                                        cations.
                             we hold company level partner accreditations
                                                                ce
                                                              accreditations
                             (including Cisco Gold partner) and partner
                                                            and partner
                             awards (including Cisco Partner of the Year).
                                                            r the h

                             Our engineering achievements include
                                                                cu
                                                              include
                             certifications from Cisco (CCIE, CCSP, CCNA),
                                                                 S ,
                                                             CCSP,
                             Fortinet (FCNSP, FCNSA), RSA Security (RSA-
                                                             e
                                                           Securityt
                             CSE), International Information Systems Security
                                                                 se
                                                               Systems      y
                             Certification Consortium (CISSP), and ISACA
                                                       (CISSP), d
                                                            P
                             (CISA, CRISC).
20 eircom Managed Security
          Managed
            n e




                        Dave Bannon               10 years experience
                        Cisco Delivery Engineer   CCIE, CCSP, ENS Extreme Networks
                                                  Specialist, NCSSP Nortel Certified
                                                  Support Specialist




                        Ollie Gresham             13 years experience
                        Solutions Engineer        CCIE since 2005. Various Cisco LAN,
                                                  wireless and IPT qualifications




                        Niall Doherty             5 years experience
                                                          experienc
                                                                  ce
                        Stability Architect       CCNA, CCVP




                        Rob Bannon                5 years experience
                                                          exper
                                                              rience
                        MSC Senior Engineer       CCNA, CCNP, CCVP
                                                              P,
eircom Managed Security 21




Brian Fitzpatrick   2 years IP experience
Network Engineer    CCNA




Ben Preece          IP /VoIP specialist
MSC Engineer        5 years experience




Daragh Oman         10 years experience
MSC Engineer




Colm Reilly         10 years experience
Network Engineer    CCNP
22 eircom Managed Security




                        Anthony McMahon         15 years experience
                        Senior Architect        CCIE




                        Alexey Shkrabalyu       15 years experience
                        Senior Architect        CCIE, CCNP , CUDS, CUCCE




                        Rob Jennings            22 years experience
                        Managed Services
                        Solution Architect




                        Jason Williams          10 years experience
                        Contact Centre          CVP
                        Specialist Technology
eircom Managed Security 23




Jim Armstrong            15 years experience
Senior Architect         CCNP, CCDP, CCNA




Eamon Hanafin             15 years experience
Engineer                 CCNA, CPSI, CIPTS




Barry Roche              15 years experience
Senior Architect         CCIE, CCNP, CCNA




Tom Molloy               18 years experience
Application Specialist   Holds the latest in Avaya certification
24 eircom Managed Security




                        John Dunleavy            Over 20 years experience
                        Application Specialist   He holds the following certifications:
                                                 Avaya Specialist, Nice Specialist,
                                                 Verint Specialist




                        Liam McCue               Over 21 years experience
                        Engineer                 Various voice accreditations such as
                                                 Meridian Mail, ACD, Large Switch
                                                 Installation MTCE, Small switch Installation
                                                 MTCE plus and numerous other eircom
                                                 and Nortel certificates
eircom Managed Security 25
                 Managed
                   n               5




Customer Portal
26 eircom Managed Security
 26 eircom Managed Security
 26        Managed Security
               g




Customer Portal
eircom Managed Security
eircom Managed Security customer portal is a
              g
straightforward, easy-to-
straightforward, easy-to- navigate system that
                d a
visually depicts
visually depicts the security status of
              t
your infrastructure.
your infrastructure.
              c




                                Link to Demo



                          View the video above for a short demo of
                          our SIEM reporting tool.
eircom Managed Security 27
                                                         m Managed
                                                            a a             27




Dashboard views: contains at a glance
information on the status of the network, can be
customised to highlight areas of specific interest
to you and can be designed to reflect your
business critical assets and functions




Detail on security incidents: View incidents by
device against a map of the network
28 eircom Managed Security
28        Managed
             a e




               View
               View your full network and IT estate:
                   w
               Interactive
               Interactive topology maps of your estate display
                n r
               devices
               devices and connections allowing you to drill
                   c
               down
               down to device or incident level, including details
                  w
               of security
               of security incident count by device
                   e




             Analytics
             Analytics and reports: You can also drill down
                   y
             into your
             into your reports to provide graphical view of
               t o
             your data
             your data
eircom Managed Security 29
                                                             Managed
                                                               n               9




Insights into security incidents: View, filter and
sort security incidents and alerts for root cause
analysis through a single screen




 Analytics and reports: Easily generate custom
 reports tailored to your priorities or choose from
 the 1400 standard out of the box templates
30 eircom Managed Security




Our SIEM partner
AccelOps provides the core SIEM engine of eircom
Managed Security. The technology detects complex
IT patterns in high volume events and data to
automatically make sense of complexity, in real-time.
AccelOps technology is used by customers in sectors
including financial services, government, healthcare,
retail, manufacturing, entertainment and legal.
Founded in 2007, the company is led by industry
veterans from Cisco, HP, IBM, Mercury Interactive
and Loudcloud. AccelOps is headquartered in Santa
Clara, California.
eircom Managed Security 31
               m Managed
                  a a             31
                                   1




Why choose eircom?
32 eircom Managed Security
          Managed
            n e




      A unique end-to-end solution                         “Our objective is to have a
                                                           proactive, best in class security
      eircom, Ireland’s leading service provider , can
               Ireland’s
                 e            g
                                                           infrastructure that will protect our
      offer a total voice and data solution for your
                              data
      business. Our
      business. Our experts can evaluate, design,
          n s                  a
                             can
                                                           customers’ and our own data.
      deliver d
      deliver and manage a complete solutions
           e                 complete
                               o                           That’s why we chose eircom for
      package tailored your
      package tailored to your company’s unique
           a     a            u                            our managed security needs. Their
      requirements.
             e e
      requirements.                                        expertise covers a wide range of
                                                           technologies, which allows us to
      Industry experts
               experts                                     have a single point of contact to
                                                           address any challenges we might
      Our people are some of the best in the
           people              f
                                                           have.”
      business o
      business so you know you’re in good hands.
          n s                 you’re
      Our voice, data & ICT solutions experts are
           voice,            solutions
                              o                            Mike Costello,
      industry leaders
      industry leaders who can provide innovative
           sr e             can
                              a                            IT Infrastructure and Security Manager,
      solutions for your business. Our dedicated
                for      business.
                             n                             Southwestern BPO
      account managers deliver
      account managers deliver a personalised
           u                  v
      service, and,
      service, and, we have Ireland’s largest specialist
           c , n              r
                             Ireland’s
      team of project managers, architects and
         m of project managers,
                r              e
      engineers.
      engineers. Our longstanding relationships
           n    .     longstanding
                               n
      with industry partners like Cisco, Avaya,
                s
            industry
      Siemens
      Siemens and other leading brands mean that
             n            leading
                             d
      we can bring you the very latest technology
          can
           a                  e
                             very
      innovations
      innovations as and when they happen.
           v t n          whene

      Outstanding
      Outstanding service, 24x7x365
             d                                             “Strategic partnerships in IT are
                                                           the way of the future and eircom
      At eircom we understand just how important
         eircom
           r o      understandn                            understand that. When we looked
      an uninterrupted service is to your business
           nn r
         uninterrupted         e
                                                           at the market we couldn’t see
           how essential      to
      and how essential it is to avoid any downtime,
                                                           anyone else who could do it. eircom
      which is why our service team are on call 24
           h why               e
      hours a day, 7 days a week, 365 days a year.
           s day,
                a           week,
                                                           can provide an integrated set of
          offer
             f             Business
                               s
      We offer a range of Business SLAs, providing         services that’s very difficult to beat.”
      peace of mind for your business.
           e of mind
                                                           John Shaw,
                                                           CIO, Mainstream Renewable Power
      Based in Ireland, our highly skilled engineering
          d in Ireland,
                r              g
                            highly
      team is the largest of its kind in the country
         m s e                 s
      and has the experience to deal with any issues
          has the
                h
      you may have, quickly and efficiently.
          may have,           and
eircom Managed Security 33
                                                                                         Managed
                                                                                          a g d




Unrivalled experience delivers                        • Expert programme management: we help
benefits for your organisation                          organisations during times of significant
                                                                                       signifi
                                                        change in their businesses, with our
                                                                                    with
                                                                                       t
Across the island of Ireland, organisations             experienced delivery management team.
                                                                               management
                                                                                       m
trust eircom to deliver and manage the most             Our professional planning and
complex ICT projects, supported by best-in-class        implementation methods have already
                                                                                       e
ongoing service.                                        delivered on-time, risk-managed rollouts for
                                                                            risk-managed
                                                                                       e         for
                                                                                                  o
                                                        some of Ireland’s largest ICT and managed
                                                                                      and
                                                                                       n
Some of the largest ICT projects in Ireland are         network projects.
managed by eircom, including Croke Park,
Convention Centre Dublin, the Education          “Good account managers not only
Network for Northern Ireland (C2K) and AIB’s     save me time, which of course saves
                                                                               u
                                                                           course
new managed network.
                                                 money, but also they do take on the
We have a deep understanding of your             role of being a trusted advisor to
                                                                               i
                                                                          advisor
communications needs and the required service me in their area of specialty. This is
                                                                               y
                                                                      specialty.
levels throughout your business. Partnering
                                                 a commercial world, and like a lot
                                                                               k
                                                                             like
with eircom for managed ICT services not
only provides a robust solution designed and
                                                 of people I have to do the same or
supported by our local, highly qualified team, it more this year with fewer resources.
                                                                               resources.
also gives you the following:                    It’s vital to find people who are
                                                                              o
                                                 good partners to work with, and
                                                                          with,h
• Cost benefits: eircom managed services
   are value-driven solutions. Our objective is
                                                 that’s what we get from eircom.”
                                                                               r
                                                                            eircom.”
   to meet your budgetary requirements, add
                                                      Roger Turner,
   value to your operations and remain flexible
                                                                        Ireland/EMEA,
                                                                                  E
                                                      Senior IT Manager Ireland/EMEA,
   to meet your needs as they evolve.
                                                      Microsoft
• Better agility and flexibility: Our engineering
  teams and our core network have supported
  the changing operations and offerings of our
  broad customer base throughout the island
  of Ireland. Our managed solutions extend
  this flexibility and scalability to your business.

• A proven model: eircom’s managed service
  and delivery and national operations model
  has been in existence for a number of years,
  and is unparalleled.
34 eircom Managed Security




eircom AssureNet, for better
business performance
eircom AssureNet, eircom’s managed network         More visibility
service, is an IT partnership that protects your
critical business functions 24 hours a day by      Single view on network health & performance
                                                                                   performance
proactively managing the network components        on key business activities
your business relies on.
                                                   More control
Through proactive management of your
                                                   Rapid recognition and resolution of incidents
                                                                                       of
network we deliver the following:
                                                   utilising ITIL best practise, coupled with up-to-
                                                                                       d
                                                   the-minute reporting, keeping you empowered
                                                                                        u
                                                   to manage internal expectations
eircom Managed Security 35




More assurance
     assurance
          a                                    A partnership you control
You
You decide the business activities that need
 o                                             You decide the extent to which you’d like to
greatest protection
greatest protection
  e           c                                out task

Stronger confi
Stronger configuration
     g    o                                    For more information on eircom AssureNet,
management                                     speak with your account manager or visit

Remove
Remove the pain of configuration management http://www.eircomforbusiness.com/solutions/
  e
from your internal team and leave it to us, based full-solutions/managed_network_services
from
  o        internal
               r
on ITIL best practise
  n          practise
               a
36 eircom Managed Security




eircom for Business




                                                                          Voi
Technology you can count on




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                                                                             Sol
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                                                                                   ns
                                    Bu
                                        sin
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                             Conferencing Solutions




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eircom Managed Security 37




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business.ie
Get in touch
To find out how eircom managed security can benefit your business,
please contact your eircom account manager or call 1800 400 200.

www.eircomforbusiness.ie

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eircom Managed Security

  • 1. eircom Managed Security continuous protection in a changing world
  • 2. Introduction Everything you need to know about eircom Managed Security
  • 3. eircom Managed Security 3 In information security, knowledge is power Protecting Protecting your information against a growing e g information a For regulators, for stakeholders and for the range range of IT security threats – and proving to g T e threats sake of their own reputations, today’s business customers o s regulators o customers and regulators that you can do so – leaders need answers. is a significant challenge. significant challenge. g e Get a clearer view with eircom As all business becomes more interconnected, all business s Managed Security and as the IT infrastructure supporting business s e infrastructure t becomes more intricate, becomes more intricate, traditional security o e eircom Managed Security is the first IT methods are methods are no longer enough. With so many h managed service that helps you mitigate risk by people people and devices now on your network, pe w drawing on the expertise of eircom’s accredited from smartphone users to remote workers on m smartphone r s security team. We help transform your ability to home PCs, home PCs, it’s increasingly difficult to gather m s increasingly n secure your network, because we make it easier and manage the information you need to manage m information to capture information from your key network secure your secure your network, protect your business and ue u devices, and spot what matters, 24 hours a day. safeguard safeguard your reputation. g i reputation. With eircom Managed Security, in the event Does your team have the ability to detect your r h the of an incident, you’re better able to react suspicious suspicious activity in an ocean of network p and keep everyone informed. Our solution traffic? When incidents occur, will your forensic fi? uses advanced forensic capabilities to identify investigation investigation consume so much time that other s so business impacts and take appropriate action, critical projects critical IT projects are delayed? c l e delayed? so you can manage communications with your stakeholders, quickly and effectively.
  • 4. 4 eircom Managed Security See everything according to business relevance, so you can o a you can be sure that business-impacting events are t r events are eircom Managed Security gives you the power responded to first. to see into every corner of your IT estate. It’s easy to maintain that visibility as your IT professionals know how complicated it can how complicated t can o e a infrastructure flexes and evolves – for example, be to correlate and analyse data from various y analyse i u various when you add new virtual environments or sources, in order to recognise anomalous g recognise when travelling staff use corporate IT services activity. eircom Managed Security cuts through d t cuts abroad. The service logs telemetry from the IP this complexity. Based on next-generation n next-generation a n devices you nominate, so you can be confident Security Information and Event Management d Management g m n that your logs are complete and secure. (SIEM) technology, our service, which is service, e supported by our rigorous ISO 20000 -1 rigorous u 0 20000-1 Spot what matters accredited ITIL-based process, uses advanced o process, d advanced e security intelligence to detect unusual patterns e detect l patterns te and manage incidents. Our service will prioritise what matters to your business. By analysing security event data in real-time, unexpected activity is automatically recognised. This allows the earliest possible reaction by our engineers to minimise risk to your network. Incidents are prioritised
  • 5. eircom Managed Security 5 Stay protected You stay protected and able to satisfy regulatory and compliance requirements, However dispersed However dispersed your infrastructure w v while still delivering the levels of access the becomes, becomes, eircom Managed Security enables o business demands. you to recognise and react to a range of to recognise o e react threats that threats that can put your data, your customers as a u your And because it’s from eircom, the largest or your reputation at risk. your reputation risk. o p s Information and Communications Technology (ICT) and network management team in the The solution is adaptive and intelligent; that solution o o e country, you can be confident you’re in means it automatically learns of new security s good hands. threats. As as s threats. As telemetry is collected over time, our solution builds a cumulative picture of solution o m cumulative eircom Managed Security transforms normal traffi normal traffic patterns on your network. Any m a on your ability to secure your network, deviation from deviation from the norm is intelligently flagged ai m capturing device information and and escalated to an engineer, for fast and s a escalated g engineer, spotting what matters, 24 hours a day. appropriate appropriate action. r p t
  • 6. 6 eircom Managed Security Next-generation SIEM technology technology c Breakthrough Security information and event management d management g m n technology and (SIEM) technology is one of the fastest growing e growing areas in ICT, and eircom’s managed service o service e c unrivalled service is built on the industry’s most advanced e advanced SIEM available. Next-generation SIEM lets Next-generation n s eircom Managed Security unites advanced organisations make more accurate decisions on e o s decisions technology with best practice in interpreting security events in real time, and dramatically time, m a a y dramatically and managing incidents. reduce false positives. Information from any IP device you choose device h s choose switches, c points- ns – including routers, switches, servers, points- of-sale and smart devices – can be logged s logged g d and the traffic analysed in real-time. The core in The core SIEM intelligence engine adapts to changing a i g changing conditions and devices on your network, on network, o enabling a more effective response to security e o security c r issues that arise.
  • 7. eircom Managed Security 7 Expert interpretation and interpretation r eircom AssureNet, for better management of security incidents business performance Our team works with you to develop a service works develop eircom AssureNet, a managed network plan tailored to your requirements. We then tailored your requirements. e m service designed to monitor the availability take appropriate action, determined by the appropriate o r e determined r and performance of your enterprise defined plan, to maintain the security of your plan, a network, is a complementary service network. Monthly meetings with one of our h Monthly with to eircom Managed Security. eircom security professionals offer enhanced insight f o professionals n enhanced AssureNet helps you better support your on the security reports generated security r a generated critical business functions by proactively by your infrastructure. fa infrastructure. monitoring and resolving incidents on your network, such as hardware or circuit faults, The up-to-date IT security knowledge of our up-to-date - a o knowledge before they impact your key operations. experienced engineers, experienced engineers, and our ISO 20000-1 e g our and ITIL processes are your assurance that processes r c e s assurance For more information, turn to page 34, incidents will be rapidly addressed. will addressed. e speak with your account manager or visit www.eircomforbusiness.ie/solutions/ full-solutions/managed_network_ services
  • 8. 8 eircom Managed Security Real benefits for your organisation eircom Managed Security benefits your organisation across a range of areas: Business Operations • Protection of your brand and reputation • Free up valuable resources • Regulatory compliance • Resolve incidents faster t faster • Guard your customers against identity theft • Rapidly generate compliance reports compliance reports m r • Limit corporate liability • Access expert security skills on an y • Enhance corporate governance, risk and opex basis compliance (GRC) activity
  • 9. eircom Managed Security 9 Technology Technology o y Finance • Faster intervention when attacks occur Faster intervention when attacks a r e a • Retention of brand loyalty and good will • Rapid pinpointing of the source of Rapid pinpointing f a p source u • Reduction in risk malicious traffi malicious traffic • Enhanced stability of company • Secure, more effective log management 24 Secure, more effective e oe v management and reputation hours day hours a day o a • Reduced threat of fines Protection against emerging r g • Protection against emerging threats • Consumption based pricing makes IT budget more predictable
  • 10. 10 eircom Managed Security A managed security service eircom Managed Security y offering unrivalled skills provides the following features: e features: The evolving IT security and compliance Log Management, Reporting and Analysis Reporting p Analysis ay landscape makes it difficult for organisations • 24-7 log management (telemetry/data) management (telemetry/data) n / a to build and keep the in-house skills required collection and secure storage service e service v to mitigate risk. eircom Managed Security • In addition to an extensive selection of extensive selection of e o gives you access to these updated skills on an 1400 library report templates, custom templates, e m affordable, operational basis. tailored e generated reports can be tailored and generateda d if required Security incidents can occur at any time of • Reports are available instantly via your your r day. Our Customer Response Centre (CRC) customer portal, containing both real time m time is staffed 24 hours a day, 365 days a year to and historical information a information deliver managed services around the clock. • You can choose to schedule reports schedule reports c r CRC engineers, working with Level 2 and Level to run on a daily weekly, monthly e weekly, 3 engineers in our Managed Service Centre, or quarterly basis provide continuous updates to you on activity • eircom security team meet with you ono you on we conduct in connection with incidents in a monthly basis to provide enhanced provide enhanced r c your network. report analysis Intervention Alerting & Intervention o Security insights to protect your • Incidents detected by our engineers are y e engineers business monitored and managed in real-time managed a • We will automatically notify you of y of eircom Managed Security is designed to help incidents as they occur occur u you turn your network data into business • Our security team work with you to provide o work v to provide intelligence. Each month, in-person meetings an appropriate response and plan of action o response t action with the eircom security team allow you to: • If authorised, we can take immediate n immediate i actions to maintain the security and the h n and •• Ensure your reports are relevant for integrity of your ICT estate based on a pre- estate pre- your needs defined action plan. •• Interpret the information in your reports •• Discuss any requirements for new IP devices . to be added to the service •• Discuss patterns of network behaviour that may indicate a threat •• Ensure our service is optimised for your needs
  • 12. 12 eircom Managed Security Managed n e eircom Managed Security 12 A managed security service managede • Emerging and unforeseen threats: dynamic a for a dynamic environment adaptive technology in our toolset keeps you protected against the latest exploits as The security and compliance landscape is security c t compliance i they emerge, without needing to upgrade. continually continually evolving, and we developed eircom u y d The service can also detect targeted hacking Managed Managed Security to help our customers ` a e help and phishing attacks, and hard to predict pace: a keep pace: dangers including breaches by staff or trusted third parties. • Your changing business: the service is Your changing u tailored tailored to protect the continuity of your ao d h the • Evolving compliance requirements: easy most critical systems, most critical systems, and can be changed s to use dashboards let you generate reports as your business develops. New users and s your v develops. to satisfy current and emerging standards devices devices can be added easily. The service is v s e added including PCI-DSS, COBIT and ISO 27,0001. not vendor specific and can incorporate t vendor n and devices devices from all major vendors. v s o major Did you know? Any organisation holding large databases of customer information is a target for attack. Even where organisations do not hold sensitive customer information, attackers may believe they do and attempt to penetrate security defences. eircom Managed Security enables faster remediation in the event of a security event, recognising suspicious traffic patterns or unusual activity by users (even users logging in with valid credentials) and automatically flagging this activity for investigation. Proposed European Data Protection regulation allows for heavy fines – up to one million euro or 2 percent of global annual revenue – for data breaches.
  • 13. eircom Managed Security 13 Meet our team Martin Carry Security and Network Infrastructure Principal James McLoughlin Head of Security Delivery Andrew O’Kelly Chief Architect Allan Rochford Head of Managed Services Centre Mary Murphy Head of Customer Response Centre
  • 14. 14 eircom Managed Security Allan Rochford Head of Managed Services Centre Allan can advise you on: • eircom’s 24/7 on-site engineering resources e resources o • Major incident management best practice practice c at eircom • Business continuity plan testing and plan and n invocation • eircom’s customer testing and validation lab testing s n for technology change management g change managemente Allan has over 13 years’ experience in network experience network w integration and network development at t eircom. During that time Allan developed a p developed number of business units including Network s t Network Performance Development in Core Network t Network Service Assurance and IP Service Assurance. Assurance. r e He also designed and implemented the implemented e p organisational model for the eircom Business u es Business Managed Service Centre (MSC) which includes u includes 24/7 manned Managed Service Centre Service e operations, 2nd Level support and 3rd line p support expert deep dive resources in IP, IPT and security. resourcese n e u and security.
  • 15. 15 eircom Managed Security eircom Managed Security 15 Managed a g d Martin Carry Security and Network Infrastructure Principal Infrastructure r Martin can advise you on: on: n • Developing IT strategies that align to your to your u business plans • Securing your critical information information • Optimising your Data Centre Infrastructure cu Infrastructure • The evolution of the Enterprise Network Enterprise Network t ok Martin is an experienced technologist who has d t who h worked for the last 15 years in the ICT arena years e T arena e developing integrated solutions for a wide o solutions wide d range of industries. Martin is a Cisco CCIE since Martin t E CCIE since 2001 and has extensive experience in design, experience design,sg consulting and deployment of solutions across e deployment r across security, networking, data centre and Unified data t Unifi n Communications technologies. Martin works o technologies. n works r closely with customers to develop robust and o b t robust scalable solutions and architectures to deliver architectures o deliver r e v on their business needs.
  • 16. 16 eircom Managed Security Managed n e Andrew O’Kelly Chief Architect Andrew can advise you on: • Security Services • Unified Communications • How solutions can deliver major business and operational benefits Andrew’s key focus is to prove to customers how managed services, unified communications and security services can deliver major business and operational benefits. A graduate in Computer Science from Trinity College Dublin, Andrew was instrumental in the development of Lan Communications, later purchased by eircom, where he helped forge the company’s reputation as a network integration powerhouse.
  • 17. eircom Managed Security 17 James McLoughlin Head of Security Delivery James can advise you on: • Developing your security strategy and policies • Current and emerging security technologies • Information security threats, risks and vulnerabilities James has worked in the ICT arena since the mid 1990’s. Originally a software developer, James has also served in a number of systems and network engineering roles. He specialises in information security and acts as a trusted advisor to public and private sector clients. James holds numerous certifications including CISSP, CISA and CRISC.
  • 18. 18 eircom Managed Security Managed n e Mary Murphy Head of Customer Response Centre Mary can advise you on: • The lifecycle of incident resolution, governed by ITIL standards • Best practice in stakeholder communication during incidents • eircom’s Customer Response Centre capabilities • Proactive and reactive managed network services Mary has worked with eircom for 16 years encompassing a variety of differing roles within the customer service and delivery areas of the business. In 2009 Mary lead development of the now Established Service Desk for the Government, meeting the specific needs of the public sector and offering an enhanced service experience to these customers. Mary has been responsible for transforming service delivery and customer experience extending our public sector model across our wider eircom Business customer base, this service is now available through our the Customer Response Centre.
  • 19. 19 eircom Managed Security eircom Managed Security 19 Our engineers eircom prides itself on its engineering engineering n rn capability. Our teams contain highly certified y and experienced engineers. In addition to dt addition our security skillset, we also specialise in Local e s specialise Area Networking, Wide Area Networking, w Networking, Data Systems, Voice Systems, Data Centre a Data Centre technologies. n o Infrastructure and Mobile technologies. Our engineers are accredited with a mix of with certifications from our supply partners and partners t e non-vendor aligned certifications. In addition, o cations. we hold company level partner accreditations ce accreditations (including Cisco Gold partner) and partner and partner awards (including Cisco Partner of the Year). r the h Our engineering achievements include cu include certifications from Cisco (CCIE, CCSP, CCNA), S , CCSP, Fortinet (FCNSP, FCNSA), RSA Security (RSA- e Securityt CSE), International Information Systems Security se Systems y Certification Consortium (CISSP), and ISACA (CISSP), d P (CISA, CRISC).
  • 20. 20 eircom Managed Security Managed n e Dave Bannon 10 years experience Cisco Delivery Engineer CCIE, CCSP, ENS Extreme Networks Specialist, NCSSP Nortel Certified Support Specialist Ollie Gresham 13 years experience Solutions Engineer CCIE since 2005. Various Cisco LAN, wireless and IPT qualifications Niall Doherty 5 years experience experienc ce Stability Architect CCNA, CCVP Rob Bannon 5 years experience exper rience MSC Senior Engineer CCNA, CCNP, CCVP P,
  • 21. eircom Managed Security 21 Brian Fitzpatrick 2 years IP experience Network Engineer CCNA Ben Preece IP /VoIP specialist MSC Engineer 5 years experience Daragh Oman 10 years experience MSC Engineer Colm Reilly 10 years experience Network Engineer CCNP
  • 22. 22 eircom Managed Security Anthony McMahon 15 years experience Senior Architect CCIE Alexey Shkrabalyu 15 years experience Senior Architect CCIE, CCNP , CUDS, CUCCE Rob Jennings 22 years experience Managed Services Solution Architect Jason Williams 10 years experience Contact Centre CVP Specialist Technology
  • 23. eircom Managed Security 23 Jim Armstrong 15 years experience Senior Architect CCNP, CCDP, CCNA Eamon Hanafin 15 years experience Engineer CCNA, CPSI, CIPTS Barry Roche 15 years experience Senior Architect CCIE, CCNP, CCNA Tom Molloy 18 years experience Application Specialist Holds the latest in Avaya certification
  • 24. 24 eircom Managed Security John Dunleavy Over 20 years experience Application Specialist He holds the following certifications: Avaya Specialist, Nice Specialist, Verint Specialist Liam McCue Over 21 years experience Engineer Various voice accreditations such as Meridian Mail, ACD, Large Switch Installation MTCE, Small switch Installation MTCE plus and numerous other eircom and Nortel certificates
  • 25. eircom Managed Security 25 Managed n 5 Customer Portal
  • 26. 26 eircom Managed Security 26 eircom Managed Security 26 Managed Security g Customer Portal eircom Managed Security eircom Managed Security customer portal is a g straightforward, easy-to- straightforward, easy-to- navigate system that d a visually depicts visually depicts the security status of t your infrastructure. your infrastructure. c Link to Demo View the video above for a short demo of our SIEM reporting tool.
  • 27. eircom Managed Security 27 m Managed a a 27 Dashboard views: contains at a glance information on the status of the network, can be customised to highlight areas of specific interest to you and can be designed to reflect your business critical assets and functions Detail on security incidents: View incidents by device against a map of the network
  • 28. 28 eircom Managed Security 28 Managed a e View View your full network and IT estate: w Interactive Interactive topology maps of your estate display n r devices devices and connections allowing you to drill c down down to device or incident level, including details w of security of security incident count by device e Analytics Analytics and reports: You can also drill down y into your into your reports to provide graphical view of t o your data your data
  • 29. eircom Managed Security 29 Managed n 9 Insights into security incidents: View, filter and sort security incidents and alerts for root cause analysis through a single screen Analytics and reports: Easily generate custom reports tailored to your priorities or choose from the 1400 standard out of the box templates
  • 30. 30 eircom Managed Security Our SIEM partner AccelOps provides the core SIEM engine of eircom Managed Security. The technology detects complex IT patterns in high volume events and data to automatically make sense of complexity, in real-time. AccelOps technology is used by customers in sectors including financial services, government, healthcare, retail, manufacturing, entertainment and legal. Founded in 2007, the company is led by industry veterans from Cisco, HP, IBM, Mercury Interactive and Loudcloud. AccelOps is headquartered in Santa Clara, California.
  • 31. eircom Managed Security 31 m Managed a a 31 1 Why choose eircom?
  • 32. 32 eircom Managed Security Managed n e A unique end-to-end solution “Our objective is to have a proactive, best in class security eircom, Ireland’s leading service provider , can Ireland’s e g infrastructure that will protect our offer a total voice and data solution for your data business. Our business. Our experts can evaluate, design, n s a can customers’ and our own data. deliver d deliver and manage a complete solutions e complete o That’s why we chose eircom for package tailored your package tailored to your company’s unique a a u our managed security needs. Their requirements. e e requirements. expertise covers a wide range of technologies, which allows us to Industry experts experts have a single point of contact to address any challenges we might Our people are some of the best in the people f have.” business o business so you know you’re in good hands. n s you’re Our voice, data & ICT solutions experts are voice, solutions o Mike Costello, industry leaders industry leaders who can provide innovative sr e can a IT Infrastructure and Security Manager, solutions for your business. Our dedicated for business. n Southwestern BPO account managers deliver account managers deliver a personalised u v service, and, service, and, we have Ireland’s largest specialist c , n r Ireland’s team of project managers, architects and m of project managers, r e engineers. engineers. Our longstanding relationships n . longstanding n with industry partners like Cisco, Avaya, s industry Siemens Siemens and other leading brands mean that n leading d we can bring you the very latest technology can a e very innovations innovations as and when they happen. v t n whene Outstanding Outstanding service, 24x7x365 d “Strategic partnerships in IT are the way of the future and eircom At eircom we understand just how important eircom r o understandn understand that. When we looked an uninterrupted service is to your business nn r uninterrupted e at the market we couldn’t see how essential to and how essential it is to avoid any downtime, anyone else who could do it. eircom which is why our service team are on call 24 h why e hours a day, 7 days a week, 365 days a year. s day, a week, can provide an integrated set of offer f Business s We offer a range of Business SLAs, providing services that’s very difficult to beat.” peace of mind for your business. e of mind John Shaw, CIO, Mainstream Renewable Power Based in Ireland, our highly skilled engineering d in Ireland, r g highly team is the largest of its kind in the country m s e s and has the experience to deal with any issues has the h you may have, quickly and efficiently. may have, and
  • 33. eircom Managed Security 33 Managed a g d Unrivalled experience delivers • Expert programme management: we help benefits for your organisation organisations during times of significant signifi change in their businesses, with our with t Across the island of Ireland, organisations experienced delivery management team. management m trust eircom to deliver and manage the most Our professional planning and complex ICT projects, supported by best-in-class implementation methods have already e ongoing service. delivered on-time, risk-managed rollouts for risk-managed e for o some of Ireland’s largest ICT and managed and n Some of the largest ICT projects in Ireland are network projects. managed by eircom, including Croke Park, Convention Centre Dublin, the Education “Good account managers not only Network for Northern Ireland (C2K) and AIB’s save me time, which of course saves u course new managed network. money, but also they do take on the We have a deep understanding of your role of being a trusted advisor to i advisor communications needs and the required service me in their area of specialty. This is y specialty. levels throughout your business. Partnering a commercial world, and like a lot k like with eircom for managed ICT services not only provides a robust solution designed and of people I have to do the same or supported by our local, highly qualified team, it more this year with fewer resources. resources. also gives you the following: It’s vital to find people who are o good partners to work with, and with,h • Cost benefits: eircom managed services are value-driven solutions. Our objective is that’s what we get from eircom.” r eircom.” to meet your budgetary requirements, add Roger Turner, value to your operations and remain flexible Ireland/EMEA, E Senior IT Manager Ireland/EMEA, to meet your needs as they evolve. Microsoft • Better agility and flexibility: Our engineering teams and our core network have supported the changing operations and offerings of our broad customer base throughout the island of Ireland. Our managed solutions extend this flexibility and scalability to your business. • A proven model: eircom’s managed service and delivery and national operations model has been in existence for a number of years, and is unparalleled.
  • 34. 34 eircom Managed Security eircom AssureNet, for better business performance eircom AssureNet, eircom’s managed network More visibility service, is an IT partnership that protects your critical business functions 24 hours a day by Single view on network health & performance performance proactively managing the network components on key business activities your business relies on. More control Through proactive management of your Rapid recognition and resolution of incidents of network we deliver the following: utilising ITIL best practise, coupled with up-to- d the-minute reporting, keeping you empowered u to manage internal expectations
  • 35. eircom Managed Security 35 More assurance assurance a A partnership you control You You decide the business activities that need o You decide the extent to which you’d like to greatest protection greatest protection e c out task Stronger confi Stronger configuration g o For more information on eircom AssureNet, management speak with your account manager or visit Remove Remove the pain of configuration management http://www.eircomforbusiness.com/solutions/ e from your internal team and leave it to us, based full-solutions/managed_network_services from o internal r on ITIL best practise n practise a
  • 36. 36 eircom Managed Security eircom for Business Voi Technology you can count on ce Sol utio ns Bu sin ess Bro ad ba nd Conferencing Solutions n s t io n ica Service tre u en m m s Co Data C d i fie Un Advise Design Instal www.eircomfor
  • 37. eircom Managed Security 37 y ivit Co ion ect ork erat nn n Ne xt Ge tw Ne rvice t y Se Se curi g ed M ana ICT E Solu quipm tion ent s M an ag ed IT Ma vice Se na s r ge dN etw ork ll Monitor Manage business.ie
  • 38. Get in touch To find out how eircom managed security can benefit your business, please contact your eircom account manager or call 1800 400 200. www.eircomforbusiness.ie