Working with People from Other Cultures
- Communication in Virtual Teams
- Your Remote Workspace
- Trust in Virtual Teams
Working with People from Different Cultures
Leadership in Virtual Teams
3. Working in Virtual Teams
Communication in Virtual Teams
Your Remote Workspace
Trust in Virtual Teams
Working with People from Different Cultures
Leadership in Virtual Teams
4. Hugo Messer
• MBA Erasmus in Rotterdam
• 2005: Start Bridge
• 2008: lived in India 1,5 years
• 2005-2010: cried many times
• 2014: Wrote 6 books about managing remote teams
• 2015: Ekipa.co & start workshops to help others
http://www.hugomesser.com
6. What is “culture”?
Ideas, customs and
social behaviours.
Conscious and
subconscious behaviours
and thought patterns.
How we understand and
interact with our social
environment.
Expression of our values.
7. Culture affects Teamwork
MINDSET
PERSONA
Global vs Local
Collaborative vs Competitive
Consultative vs Decisive
Task-oriented vs Relationship-oriented
Keeping opinions to yourself vs Voicing your opinion
Agreeable vs Willing to disagree
Public vs Private
Question authority vs Do as you’re told
9. Proactivity
Westerners often expect team members to be ‘proactive’.
Challenges:
> What do we mean by proactiveness?
> Group dynamics versus individualism
15. Working in Virtual Teams
Communication in Virtual Teams
Your Remote Workspace
Trust in Virtual Teams
Working with People from Different Cultures
Leadership in Virtual Teams
16. Hugo Messer
• MBA Erasmus in Rotterdam
• 2005: Start Bridge
• 2008: lived in India 1,5 years
• 2005-2010: cried many times
• 2014: Wrote 6 books about managing remote teams
• 2015: Ekipa.co & start workshops to help others
http://www.hugomesser.com
18. What is “culture”?
Ideas, customs and
social behaviours.
Conscious and
subconscious behaviours
and thought patterns.
How we understand and
interact with our social
environment.
Expression of our values.
19. Culture affects Teamwork
MINDSET
PERSONA
Global vs Local
Collaborative vs Competitive
Consultative vs Decisive
Task-oriented vs Relationship-oriented
Keeping opinions to yourself vs Voicing your opinion
Agreeable vs Willing to disagree
Public vs Private
Question authority vs Do as you’re told
21. Proactivity
Westerners often expect team members to be ‘proactive’.
Challenges:
> What do we mean by proactiveness?
> Group dynamics versus individualism
27. Acceptance With empathy you can accept the
differences.
From there, you can manage ‘around’
the differences: real collaboration.
28. Empathy roadmap
Country
Company
Team
Product
What are the beliefs of people in country X that drive
behavior?
Vision, mission and values of the company?
What’s our team’s mission and values?
How do we build team spirit?
When/where do we meet up?
What do people use our product for?
Why?
Who pays what?
32. Team Identity
Who makes up the team?
What do other people say about us?
How do we make decisions?
How do we stay in touch?
How do we review our work and our progress?
33. Team Identity
Who makes up the team?
What do other people say about us?
How do we make decisions?
How do we stay in touch?
How do we review our work and our
progress?
Is there
anything that we
should change?
39. Acceptance With empathy you can accept the
differences.
From there, you can manage ‘around’
the differences: real collaboration.
40. Empathy roadmap
Country
Company
Team
Product
What are the beliefs of people in country X that drive
behavior?
Vision, mission and values of the company?
What’s our team’s mission and values?
How do we build team spirit?
When/where do we meet up?
What do people use our product for?
Why?
Who pays what?
44. Team Identity
Who makes up the team?
What do other people say about us?
How do we make decisions?
How do we stay in touch?
How do we review our work and our progress?
45. Team Identity
Who makes up the team?
What do other people say about us?
How do we make decisions?
How do we stay in touch?
How do we review our work and our
progress?
Is there
anything that we
should change?