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A STUDENT REPORT
BY EKPENYONG EKPO-OBO EKPO
INSTITUTE OF TECHNOLOGY AND MANAGEMENT
(ITM) UGEP, CROSS RIVER STATE, NIGERIA.
TOPIC: AREAS OF PERSONAL DEVELOPMENT
BASED ON IDENTIFIED NEEDS OF AT LEAST
THREEEMPLOYEES WITHIN THE ORGANISATION
(LEISURE AND TOURISM): STRATEGIES FOR
IMPROVING MANAGEMENT OF SELF AND
PERSONAL EFFECTIVENESS IN THE WORK
ENVIRONMENT.

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TABLE OF CONTENT
1.0 INTRODUCTION................................................................. 3
2.0 PERSONAL DEVELOPMENT BASED ON IDENTIFIED
NEEDS OF THREE EMPLOYEES WITHIN THE ORGANISATION
.................................................................................................. 3
3.0 STRATEGIES FOR IMPROVING MANAGEMENT OF SELF
AND PERSONAL EFFECTIVENESS IN THE WORK
ENVIRONMENT........................................................................ 4
4.0 CONCLUSION .................................................................... 5
5.0 RECOMMENDATION.......................................................... 6
6.0 REFERENCES.................................................................... 7

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1.0 INTRODUCTION
Personal development of self is one of the first far reaching steps towards
accomplishing your targets in life. It helps people and organisation, to accomplish
their most extreme potential at work places. What is clear and evident is that all
personal development are sharpened and refined through consistent practice. As
being what is indicated, the most practical one is, the better or the change of
personal development. Accordingly overwhelming measurement of steady practice
and every day applications to diverse circumstances prompts better procurement of
learnable conduct. More so it is important to comprehend the significance of joining
and blending conceptual knowledge with down to earth applications at work places.
(Vucaj, 2014)
In covering this report the researcher would be highlighting and explaining areas of
personal development based on identified needs of three employees within the
organisation, identifying and discussing of strategies used for improving
management of self and personal effectiveness in the work environment.
2.0 PERSONAL DEVELOPMENT BASED ON IDENTIFIED NEEDS OF
THREE EMPLOYEES WITHINTHE ORGANISATION
2.1 FRONT DESK OFFICE
Communication: Is the life saver between the receiver and the sender. So as a front
desk office, you ought to have the capacity to communicate up to management, over
to managers, out to potential employees, to customers and down to all levels of
current workers. It is been done through writing, speaking with substantial and little
groups and progressively, through social media. Good communication practices are
at the heart of each effective business. Without effective internal communications,
work procedures backs off or come to a standstill and customers are not served
properly. (Schleifer, Bruce, 2015)
2.2 MANAGER
Problem solving: Is the pith of what managers exist to do. As a manager, the
objective is to minimize the event of issues which implies, you must be sufficiently

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bold to handle the issues in your organisation. You must be flexible in your mission
to make and support momentum for the organisation and the people you serve.
Issues continues mounting so quick that you discover yourself taking alternate
routes to briefly ease the strain points, so you can move over onto the next issue. A
manager ought to never see a problem as a distraction, yet rather as a key strategic
enabler for constant change and opportunities that are unseen. Manager who does
not have this wisdom comes in contact with problems, hence just seeing the issues
that lies before them, accordingly hindering the possibility outcomes that exist in the
problem. (Llopis, 2013)
2.3 MARKETING
Critical thinking skills: As a marketing staff, you are entrusted with information, data,
marketing skills and projections relating to the workforce and in addition, the whole
organisation. Therefore, business ethics, standards and discretion are fundamental
skills and qualities. As a marketing person you must be capable or can utilize your
circumspection and dependably put the enthusiasm of the organisation first
consequently ready to market the organisation appropriately. Analytical or critical
thinking skills are exceptionally fundamental in regards to how well you market the
products and the organisation. A marketing person ought to have the capacity to
think outside the box so as to take care of any problem that may happen, to expand
the development of that organisation. (Mayhew, 2015)
3.0 STRATEGIES FORIMPROVING MANAGEMENT OF SELF AND
PERSONAL EFFECTIVENESS INTHE WORK ENVIRONMENT
3.1 ADOPT A GOOD ATTITUDE
People with good attitude at work takes the activity at whatever point they can. There
are voluntarily in helping colleagues in need at work, they verify that their work is
done to the most astounding standards. Embracing a decent attitude will accomplish
more than simply gaining you regard, in setting out measures for your work and your
attitude, it implies that you are likewise assuming liability for yourself. This
astounding attribute is hard to find in numerous organisation. Exhibition of ethical
decision making and genuineness could open such a large number of doors for such
a person later on to come. (Smith, 2015)
3.2 POSITION/IDENTIFY/DISTILL

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The procedure where you make the point against which you tie everything together
at work to guarantee that clarity, consistency and continuity are installed in whatever
takes after. The key point is that you must realize what you are attempting to say
and have the capacity to shape it down to as few words as would be possible.
(Flagg, 2012)
3.3 GET ORGANISED
Allowing procrastination backs off the rate of one's accomplishment. Clearing up the
undesirable mess, physical objects and emotional baggage, which are time
squandering and a wellspring of stress. Getting organize and changing your attitude
towards circumstances will prompt constructive changes in the workplace and
additionally in your own life. Organizing your work and appointing when and where
vital. (Mathew, 2015)
3.4 BUILD ESSENTIAL SKILLS
Probabilities are that you have a considerable measure of contending requests on
your time. One of the most ideal methods for turning out to be more proficient at your
work environment is to figure out how to deal with your time all the more
successfully. Other key regions of building fundamental skills are figuring out how to
oversee push in workplace, change in your communication skills, and making a
move on your profession advancement effectiveness. These can have a noteworthy
positive effect on self-personal effectiveness at work. (Smith, 2015)
3.5 IMPROVE YOUR HEALTH
In today's techno-business setup, individual health is put under a ton of strain. The
length of you might want to disregard the regular side effects of an inactive work life,
disregarding it for quite a while will result to long team damage to the body. A sound
mind and body is obliged to work productively and reliably deliver great result.
Resting no less than 6-8 hours consistently to re-empower and re-vitalize your body.
Consumption of healthy foods that incorporates lentils, fruit and vegetables is
required to give satisfactory nutrition needed to get you as the day progressed. It is
very important to drink 1.5 liter of water consistently. (Mathew, 2015)
4.0 CONCLUSION
At the cause of this work, the researcher has been able to cover and explain areas
of personal development based on identified needs of three employees within the

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organisation which are the front desk officer (communication), manager (problem
solving), and marketing (critical thinking skills). And also able to identify and discuss
strategies for improving management of self and personal effectiveness in the work
environment which includes: adopting a good attitude, position/identify/distill, get
organized, building of essential skills, improving your health.
5.0 RECOMMENDATION
Personal development is a self-constant practice done by different individuals in a
work environment, so the researcher is recommending for:
 Continuous training of acquired skills.
 Consistency in applying these skills outside your work environment.
 In achieving success in your work place, you must be organized.
 Most importantly an employee must consider his/her health as a priority in that
organisation. Once an employee is healthy so will the customers.

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6.0 REFERENCES
Bruce, S. and Schleifer, J., (2015). The 9 Essential Skills of Human Resources
Management-How Many Do You Have?. [Online]
Available at: http://hrdailyadvisor.blr.com/2006/07/18/the-9-essential-skills-of-human-
resources-management-how-many-do-you-have-2/#
[Accessed 17 June 2015].
Flagg, D., (2012). How to Increase Your Personal Effectiveness at Work. [Online]
Available at: http://www.huffingtonpost.com/donna-flagg/management-
style_b_1134378.html
[Accessed 17 June 2015].
Llopis, G., (2013). The 4 Most Effective Ways Leaders Solve Problems. [Online]
Available at: http://www.forbes.com/sites/glennllopis/2013/11/04/the-4-most-
effective-ways-leaders-solve-problems/
[Accessed 17 June 2015].
Mathew, P., (2015). 4 WAYS TO INCREASE PERSONAL EFFECTIVENESS.
[Online]
Available at: http://www.evancarmichael.com/Management/4534/4-Ways-To-
Increase-Personal-Effectiveness.html
[Accessed 17 June 2015].
Mayhew, R., (2015). The Skills Needed for Strategic Human Resource Management.
[Online]
Available at: http://smallbusiness.chron.com/skills-needed-strategic-human-
resource-management-16098.html
[Accessed 17 June 2015].
Smith, C., (2015). Being Effective at Work: Essential Traits and Skills. [Online]
Available at: http://www.mindtools.com/pages/article/being-effective.htm
[Accessed 17 June 2015].
Vucaj, I., (2014). The Approach to Develop Skills. [Online]
Available at: http://hrexpertblogging.com/2014/10/13/the-approach-to-develop-skills/
[Accessed 17 June 2015].