3. Setting the scene
• National Trust management from 2006
• Volunteer KPI at 67%
• Communications generally good
• Start of season & mid season meetings (x 6)
• Social events and outings
• Suggestions box
• Some involvement in decision-making
• Research groups
4. Our business plan
“A great team
to be part of
Our exceptional, well-
resourced and skilled
team of staff and
volunteers will make
things happen in line with
our aspirations, bringing a
‘can do’, entrepreneurial
spirit and professionalism
to all we do”
5. On volunteering
“Our volunteers’ views and opinions will
be sought and valued, and we will
develop a volunteering strategy that will
ensure that no matter which property you
volunteer at, there will be equally high
standards of communication,
recruitment and management,
opportunities to use different skills, to
develop knowledge of the property and
to be involved in the decision-making”
6. Volunteer Exemplar Project
• Central volunteering project – 5 properties
• Think differently
• Three ‘big ideas’
• Include volunteers on project management
• Clearly defined role definitions or briefs
• Improve support and development
• In line with business plan
25. Role Hours in 2011 Number of
volunteers
Artis ts & C alligrap h e rs 447.3 7
Bu ggy D rive rs 1718.4 22
C ate ring 1045.1 13
C ons e rvation, Ad m in, R e s e arch 1207.8 28
E ve nts 655 10
Le arning 3264.5 33
R oom G u id e s 26,031.5 273
S h op & B ooks h op 3074.7 32
Tu e s d ay G ard e n Te am 1469.5 12
Vis itor We lcom e 1370.8 7
Walle d G ard e n 5747.1 65
Ward e ns 13,713.4 79
26. Understand Understand Design Market
Select
your audience your needs Offer Offer
Induct Manage Broaden Exit
Support
27.
28.
29. B roadening the Roles
Interns: Volunteer Roles:
• Youth Volunteering • Engagement Warden
• E-Marketing • Costumed Interpreter
• Conservation & • Calligrapher
Engagement • Artist
• Visitor Research
30.
31. August • Consult team on what to do on 7th day!
• Write up brief (draft)
• Consult volunteers
• Write brief (final)
• Research costume supplies
• Recruit Day Organiser
• Write supporting materials for volunteers
• Write training schedule and rope in presenters
• Recruit from within team
• Recruit externally during recruitment campaign
• Find out final names of those interested
• Training Week ONE (intro, measurements, house tour)
• Start making/hiring costumes
• Training Week TWO (Regency costume, manners etc)
• Training Week THREE (house training)
• Training Week FOUR (mock opening)
• Mansion opens on a Wednesday
March
32. I would recommend the Trus t as
a place to volunteer (KPI)
80
68
70
59
60
50 2009
40 2010
%
29
30 2011
20
10 1
0
0
Strongly Disagree Neutral Agree Strongly Trust
disagree agree
33. I enjoy the volunteering I do
90 81
80 73
70
60
2009
50
2010
%
40
2011
30
18
20
10 0 0
0
Strongly Disagree Neutral Agree Strongly Trust
disagree agree
37. What next for volunteering
at A ttingham?
• Bulk up numbers in some teams
• Development opportunities
• Training
• Consistency in departments
• What do future roles look like and who will want
to do them? MASSIVE shift in volunteering
• Volunteer management training
• Communication in the team
38. Room Guide
Advocate A role with a Introductory Deputy Day
different view talk Organiser
Tour Day
Guide Organiser
39. C hallenges …
1. Change management
2. Maintaining consistency
3. Keeping volunteer management high on the
agenda
4. Empowering volunteer managers
5. Communication…600 people
40.
41. Don't Stop Me Now
Rachael
Bayley
May 2012
Case Study about RSVP
Retired and Senior Volunteer Programme
42. Facts about RSVP
• 15,047 Volunteers
• 450 are Volunteer
Organisers & Coordinators
• 27 FTE staff (17 full time and 17
part time)
• Ratio of over 500:1
• Projects in Wales, Scotland
& England
• Running for 24 years
Data at January 2011
43. Top Tips (1)
1. Do create projects for people to own
2. Do say No at the recruitment stage
3. Have special volunteers to bring new
people in
44. Top Tips (2)
4. Have volunteers showing the way
5. Have roles that can change to fit
6. Do manage volunteers like volunteers,
not like staff
45. Top Tips (3)
7. Do have peer discussions and lots of
coffee
8. Have a Pick and Mix approach to
volunteer roles
9. Do attract volunteers whose interest is
in management
46. Workshop
Questions and views?
Which of these would
work for you?
How could you develop these ideas?
What ideas do you have to share?
Rachael Bayley
rachaelbayley@yahoo.co.uk
47. Don't Stop Me Now
Rachael
Bayley
May 2012
Case Study about RSVP
Retired and Senior Volunteer Programme