Presentation at the Global SAFe Summit 4th October 2018.
SAFe says that effective Scrum Masters, RTE and STEs are servant leaders. This is all well and good but it often requires a significant cultural shift to become a reality. We know from Kotter’s Leading Change that to change the culture of the organisation we first have to change the habits of the organisation. So what are the habits of effective servant leaders?
In this session Em will share her learnings from 20 years as a senior manager in industry, 7 years as full time SAFe practitioner and one Lean Study Trip to Japan!
Characteristics of professional in professional ethics
The Seven Habits of Highly Effective Servant Leaders
1. Em Campbell-Pretty
Managing Director & SAFe® Fellow
@PrettyAgile
linkedin.com/in/ejcampbellpretty/
em@prettyagile.com w w w. p re tt ya g i l e . co m
The Seven Habits
of Highly Effective
Servant Leaders
SAFe Global Summit 2018
3. @PrettyAgile #TribalUnity#TribalUnity
"The servant-leader is servant
first... Becoming a servant-leader
begins with the natural feeling
that one wants to serve, to serve
first. Then conscious choice brings
one to aspire to lead."
- Robert K. Greenleaf
4. @PrettyAgile #TribalUnity#TribalUnity
THE INVERTED TRIANGLE OF SERVANT LEADERSHIP
Source: https://www.slideshare.net/MiguelArandaMBA/servant-
leadership-for-employees-and-small-business-owners21114final/4
CEO
Management
Employees CEO
Management
Employees
Paradigm Shift:
A new direction for
support and service
15. @PrettyAgile #TribalUnity#TribalUnity
On a scale from 0 to 10, how likely are you to recommend
working at [COMPANY NAME] to a friend or colleague?
Why?
EMPLOYEE NET PROMOTOR SCORE (NPS)
Source: http://blog.prettyagile.com.au/2013/11/measuring-team-happiness.html
21. @PrettyAgile #TribalUnity#TribalUnity
“We make people while we
make cars. It’s our people
who make cars, not machines.”
Mr. Isao Yoshino
SourceL https://kbjanderson.com/toyota-leadership-lessons-part-7-insights-into-how-respect-
for-people-and-continuous-improvement-became-the-pillars-of-the-toyota-way/
22. @PrettyAgile #TribalUnity#TribalUnity
“Now I develop people. This is the best job!”
“…managers are happy that they are helping
employees improve and achieve self-
realization. This is not a special event. This is
what we do daily.”
Mrs Ogura
COO, Ogura Metals
Source: https://kbjanderson.com/japan-gemba-visit-ashikaga-part-2-ogura-
metal-using-5s-and-lean-to-bring-smiles-to-all-employees-and-customers/
24. @PrettyAgile #TribalUnity#TribalUnity
DEVELOP PEOPLE WITH TRAINING & DAILY FEEDBACK
One week training then an
instructor allocated for 6
months.
The trainee and manager keep a
work diary and gets feedback at
the end of the day, everyday for 6
months.
New Managers are trained
by the old Managers
41. @PrettyAgile #TribalUnity#TribalUnity
BE TRANSPARENT ABOUT TARGETS
Targets are shared with the whole company every year
so everyone can be on the same page.
Set clear targets and expectations – establish
concrete milestones and share with all involved
49. @PrettyAgile #TribalUnity#TribalUnity
”If people work in a joyous
environment, they are more motivated
to make improvements that ultimately
benefit the customer.”
Mrs Ogura,
COO Ogura Metals
Source: https://kbjanderson.com/japan-gemba-visit-ashikaga-part-2-ogura-
metal-using-5s-and-lean-to-bring-smiles-to-all-employees-and-customers/
55. @PrettyAgile #TribalUnity#TribalUnity
BUILD HUMAN RELATIONSHIPS
SoucreL https://kbjanderson.com/japan-gemba-visit-ashikaga-part-3-
ogura-metals-joyful-5s-theme-park-and-kaizen-spirit/
Thank you very
much
Hello
Good Morning
Welcome
Goodbye; literally
translated to “I
admire your
tiredness”
60. @PrettyAgile #TribalUnity#TribalUnity
“To lead is to serve. Remember that.
Every single outstanding leader that
ever was, is, and shall be understands
that greatness is found in serving. “
Keni Thomas
U.S. Army Ranger
Blackhawk Down